We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

I have been going here for about 2 years, but I think it's time to go find a business that cares…read moreabout client needs. These two stars are only because I had a good eye exam experience with them, and it was a delight working with Dr. Jay. I think their rude manager and staff, and overall reluctance to help is their problem. I ordered a pair of prescription sunglasses from them about a month ago. At the time of ordering they told me that it would be ready in two weeks. I leave for a month-long trip out of the country in two days and that was the sole reason I ordered the glasses so far in advance. After multiple calls to enquire, all they keep giving me is answers like we can't do anything to expedite them, our hands are tied, our insurance dictates the lab, etc. I have been with the same insurance for 8 years so it's hard for me to see how my insurance suddenly has stopped working efficiently. They behaved as if I never mentioned my month-long trip ever. They are leaving me voicemails saying your glasses will be ready next Wednesday and the team will promptly call you. Well, my phone will be off and I won't be in the country next Wednesday. One of their rude employees even said "I know everyone would rather have their stuff expedited and have them before time", well after a month of waiting I feel I am hardly asking to "expedite" anything prematurely. The manager didn't even return my call back because I missed her first call and she left me a voicemail after that when I returned her call she wasn't available an di could never get hold of her. It's like they have just decided to not help customers out AT ALL. They are not ready to accept any blame or fix anything and talk to me as if I am at fault for their incompetence. After so many good reviews, I genuinely thought I had found a good optometry in my new community as I value local businesses so much but I am reluctant to do any transaction with them in the future. I know losing ONE customer might not affect businesses but I shouldn't have to beg for good customer service. I am highly saddened and disappointed as a customer to be working with businesses that have no heart, soul, or empathy.

Went for eye exam, which was reasonably priced. Doctor gave me prescription for distance glasses…read moreand reading glasses. I then bought 3 pairs of glasses online: far, near and far sunglasses. I am happy with the eye exam, since with glasses my eyesight is very sharp for both near and far. I am also happy with the service.

Dr Bloomberg is amazing. Explained in detail everything going on with my eyes. As a diabetic I…read moreneed yearly tests for glaucoma, cataracts and macular degeneration. He explained I had severe dry eyes and gave me a plan to help. It's been 2 months and having had eye pain for years, I no longer suffer. I now use Oasis artificial tears (preservative free), OcuSoft eyelid scrub and warm wet compress on eyes everyday. My eyes never felt better. He did not try to sell me glasses I don't need or talk me into surgery I don't need. One opthamologist even tried to put a needle in my eyes and wasn't giving me anytime to even think about it so I walked out. Give Dr Bloomberg a try. You will be very happy you did.

Great service and fine glasses and reasonable price for Medicare aged holders pleasant staff to…read moreanswer any concerns

Great experience with service , staff are very Good…read morecommunication with me. My daughters like the glasses for school friendly and kind

I've been getting my glasses and prescriptions from LensCrafters for years, and I've honestly never…read morehad a bad experience. This visit was no exception, even though I went to a different location than where I originally purchased my most recent pair. Robyn helped me, and she was just the sweetest!!! I came in needing a replacement and was hoping to replace my glasses with the same style, but this location didn't have them in stock. Instead of just leaving it at that, Robin went out of her way to call the Escondido location where I originally purchased my Gucci glasses and sunglasses to check availability. Even though I didn't end up finding exactly what I was looking for, I truly appreciated the effort she put in and how thoughtful she was throughout the whole process. That level of customer service really stands out. I'll definitely continue bringing my business to LensCrafters. Experiences like this are exactly why I keep coming back. Thank you Robyn!!!

Dr. Luis Perez-Rivera and his team are amazing! I obtained an eye infection at my job which was…read morevery painful, itchy, and made my eyes produce a lot of discharge. Dr. Perez-Rivera helped get me antibiotics, and after unsuccessful treatment, I was put onto another antibiotic and steroids to help with my inflammation. My eyes are back to perfect again, and I won't take this feeling for granted. I was able to get last minute appointments on short notice, and his team was very helpful! I've been coming back for 2 years, and look forward to seeing them again in the years to come.

The opticians here are well trained and helpful. Prices for contact lens are great -- lower than…read moremail order. The frames selection for glasses is good -- from basic to designer. There's also an independent optometrist on site.

Bad optical customer service, difficulty with returns, Negative experiences with staff very rude,…read more I don't recommend to buy glasses in any Costco san diego.

Customer Care & Customer Satisfaction!!! Friendly, patient,…read moreprofessional & extremely helpful!!! Always supporting Local!!

THEY DO NOT ANSWER PHONE CALLS OR RESPOND TO THEIR OWN TEXT QUESTIONS…read more I had an eye exam there. Done by a decent doctor. But when it came time to get frames, it was a nightmare. An inexperienced clerk almost sold me incorrect frames and struggled to get the prescription right on the computer. Over and over again she said out loud the wrong information and I had to correct her. I just didn't feel comfortable having her in charge of the purchase. Another clerk helped me, seemingly more knowledgeable. She ordered frames for me to try on before I buy, since they didn't have the ones I wanted in stock. That was two weeks ago, but they said it would be a couple of days. No phone call, no one picks up the phone, and you get this text on your cell phone when you call, asking you what they can help you with, but they never respond to it. This place is a black hole, with young kids running the desk and not answering the phone. There is rarely anyone there, and I can now see why. They are not busy, they are not working.

Discovered this office after re-locating from a different state and I could not have been more…read morepleased with my visit! Everyone in this office is kind and very accommodating. Dr. Chi was very knowledgeable and efficient. Highly recommend this office!

Doctor and staff here is sweet and helpful. Appts are usually easy to schedule. Glasses turn around…read moreis about 2 weeks just like most places. Only issue I have is the frames that are covered under the insurance is not the best quality. Even if I paid a little extra for something that suits my daughter's style better it will still come apart or break within the year. Last year, the side screws on the frames kept popping out. Luckily, I was able to take it back and switch out the frame easily. This year the whole arm snapped off while my daughter was cleaning her lens. Unfortunately, they no longer carry the same frame so I couldn't replace it. Insurance won't cover for another frame or eye exam at this time. My poor daughter is wearing super glued glasses for now. I work for an Ophthalmology/Optometry practice so I opted to go through work for an employee discount instead. I'll still use them to get a back up pair when it's time to go through the insurance.

Sigh... John really wanted to put me in Polycarbonate lenses. I have a strong prescription, (he…read moreshould have noticed), so I informed him I needed high-index lenses. He wrote up the paperwork for high-index. Never once asked about 1.67 vs 1.74 and the chromatic issues caused with my astigmatism. No, he just charged me extra for "high index" lenses, then ordered me some polycarbonate bottlecaps. This really is fraud, but I'm too busy to deal with it. My old glasses are still fine and the prescription didn't change.

Love this place! I…read morecalled in with no advanced notice asking if I could be seen, and they accommodated me. Awesome. I got a very thorough eye exam. Everything was carefully and clearly explained to me. The prices were very reasonable. They took my insurance (EyeMed). They have a lovely interior. It is extremely clean, modern, and comfortable. I liked the receptionist and the doctor I interacted with. Both were friendly and professional. I ordered some colored contacts and they got them for me in a day. They estimated up to a week to get them in, then beat that estimate by a lot. Nice. Their bathroom is very clean, well-kept, and smelled nice. That's always a good thing! Much appreciated. All-around very professional and friendly people here. I would definitely recommend them for all things related to eye exams, glasses, and contacts.

For the past 20 years plus, I have been a safety officer in a biotech facility & because our…read moreemployees are required to wear safety eyeglasses, we needed a genuinely good optometrist. Our search was rewarded, we found and have been working with Dr Guiang and his highly trained staff at Mira Mesa optometry (MMO) since that time (1999/2000). Because of MMO's awesomeness, they have also been my family's optometrist for many years. But, the best endorsement we have is from our affected employees & we have the data to base this review on. You see, I schedule all of our affected employee's eye exams and then always follow up and ask them how they were treated and what their overall impression of their experience was; to date it has been 100% positive. In addition, many of our employees are also choosing to go to Mira Mesa optometry as their personal optometrist, too. MMO is easy to find in Mira Mesa - they're even better to work with and they do take many different insurance plans! I highly recommend going to Dr Guiang, seeing office manager Rochelle and meeting/working with all the rest of MMO's fantastic staff. Another cool thing is that they also have really cool frames for regular eyewear and shades. Enjoy your eye exam!

I had been going to Mira Mesa Optometry for over 15 years with Dr. Guiang and always had a great…read moreexperience. I recently found out he left after the clinic was bought out (by Total Vision), but since the location is convenient for me, I decided to give one of the new doctors a try. Dr. Ma was nice enough, but the entire experience felt rushed and very impersonal. Instead of actually performing the usual vision tests for near/farsightedness, color vision, peripheral vision, etc., I was basically just asked whether I noticed any changes in my vision. I wasn't even asked to read the eye chart, just if it looked blurry or not. She glanced at the retinal scan, said everything looked fine and my prescription was probably the same, then sent me straight to the glasses sales department. The entire appointment, including the technician portion, took less than 15 minutes. It definitely felt more focused on moving patients through quickly and selling glasses than on providing a thorough eye exam. If all you need is a quick prescription update, this may work for you. But if you value a doctor who takes their time and does a comprehensive exam to make sure nothing is being missed, especially as we get older, I can no longer recommend Mira Mesa Optometry under its current corporate ownership, Total Vision .

Dr. We is simply the best. He checks every single thing and will provide useful information to you…read moreduring the visit. Dr. Wu is very knowledgeable and good at what he does.

Our whole family comes here for all of our eye care and sunglasses needs. We trust them completely…read moreand they take good care of us.