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    North County Eye Center

    3.2 (26 reviews)
    Closed 8:00 am - 5:00 pm
    Updated 3 weeks ago

    Services - North County Eye Center

    Eye exams

    Eye surgery

    Eye testing and diagnosis

    1 More Service

    Retinal imaging

    North County Eye Center Photos

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    11 years ago

    Management took care of unresolved issues and cleared up misunderstandings in a professional manner. Good service

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    Ask the Community - North County Eye Center

    Review Highlights - North County Eye Center

    Lillian Lee for quite some time now.

    Mentioned in 5 reviews

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    Scripps Poway Eyecare - Designer glasses

    Scripps Poway Eyecare

    4.6(228 reviews)
    5.0 miScripps Ranch
    $$

    We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

    I have been going here for about 2 years, but I think it's time to go find a business that cares…read moreabout client needs. These two stars are only because I had a good eye exam experience with them, and it was a delight working with Dr. Jay. I think their rude manager and staff, and overall reluctance to help is their problem. I ordered a pair of prescription sunglasses from them about a month ago. At the time of ordering they told me that it would be ready in two weeks. I leave for a month-long trip out of the country in two days and that was the sole reason I ordered the glasses so far in advance. After multiple calls to enquire, all they keep giving me is answers like we can't do anything to expedite them, our hands are tied, our insurance dictates the lab, etc. I have been with the same insurance for 8 years so it's hard for me to see how my insurance suddenly has stopped working efficiently. They behaved as if I never mentioned my month-long trip ever. They are leaving me voicemails saying your glasses will be ready next Wednesday and the team will promptly call you. Well, my phone will be off and I won't be in the country next Wednesday. One of their rude employees even said "I know everyone would rather have their stuff expedited and have them before time", well after a month of waiting I feel I am hardly asking to "expedite" anything prematurely. The manager didn't even return my call back because I missed her first call and she left me a voicemail after that when I returned her call she wasn't available an di could never get hold of her. It's like they have just decided to not help customers out AT ALL. They are not ready to accept any blame or fix anything and talk to me as if I am at fault for their incompetence. After so many good reviews, I genuinely thought I had found a good optometry in my new community as I value local businesses so much but I am reluctant to do any transaction with them in the future. I know losing ONE customer might not affect businesses but I shouldn't have to beg for good customer service. I am highly saddened and disappointed as a customer to be working with businesses that have no heart, soul, or empathy.

    Photos
    Scripps Poway Eyecare - Front counter

    Front counter

    Scripps Poway Eyecare - Display of varieof glass frames

    Display of varieof glass frames

    Scripps Poway Eyecare - Tom Ford glass frames

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    Tom Ford glass frames

    Scripps Hospital optometry

    Scripps Hospital optometry

    1.0(1 review)
    1.3 mi

    I have been going here for years and having a wonderful experience. I took my daughter there nearly…read morea year ago and she had wanted contacts, I told her that she would have to pay for the contacts side of things and I would pay her back after three months, and she agreed. Well, she paid her cash that she'd saved, and the young man was a little flustered about taking cash (like he didn't know what to do with it). He had problems printing out a receipt, so we said we'd get it on the way out and we forgot. Six months later Scripps says we didn't pay. They have been "looking into it" supposedly. I have even gone to see their billing dept. we had even told the doctor that she'd paid cash because she was proud of herself. Now I am stuck with another bill! A year and a half ago, Scripps head surgeon of neurology diagnosed me with a brain aneurism, his radiologist disagrees, and so did other neurologists from other hospitals. My ent misdiagnosed my cancer (that I had) and he didn't medicate me correctly for an ear disease I have. So I left. They have always managed to notch my family's accounts - but this is a biggie - this sounds like a problem to me in Rancho Bernardo ophthalmology. And why did I need to make a category, did they take the old one down? I will continue re-posting. What happened was very wrong! My 12 year old worked hard for her money - and now it's just missing! I don't know the gentleman's name who was working there, but he was new and young and African American. I've been back a few times to talk with him about this, and he wasn't at the desk. He might have put it in the wrong account, I don't know - I just want to get this taken care of.

    Richard Lozier, MD

    Richard Lozier, MD

    2.0(1 review)
    0.2 miRancho Bernardo

    In April I called and scheduled first-time appointments for my (adult) son and myself with Dr…read more Lozier to get new glasses prescriptions. The girl scheduling the appointment assured me that even if my insurance didn't cover vision, that since it's a medical procedure (getting dilated, checking the health of the eyeball, etcetera) that it would be covered, in both mine and my son's cases. Fast forward a month or so and I'm receiving a bill for my son's appointment, while mine has been paid by our insurance. After much research with both the Arch Health billing department, my insurance company, and actually having to pay three visits to Arch (the facility where Dr. Lozier's office is located) to provide them paperwork and pick up paperwork, it was finally discovered that the doctor had coded my son's "diagnosis" as near-sighted, which means it's not considered medical, and therefore not covered by insurance. All fine and good. However, had I been advised of this or even had it brought to my attention at the time the appointment was made, knowing he was only getting a new prescription for glasses, I would have had him to go Lenscrafters and paid $69, rather than the $265 Lozier's office is billing me. This morning I spoke with someone at Dr. Lozier's office whose name began with an N, which is the only part of it I understood. I attempted to (very nicely) impart my confusion and ask if there was anything that could be done to help me, since I cannot afford this charge. Rather than allowing me a partial word, N instead thought it best to simply talk over me and ignore anything I tried to say. I even verified with her that she could hear me all right, and that there was no lag time in the line, because I couldn't understand why anyone would interrupt and talk over someone when they were clearly speaking, particularly in a professional setting, and especially because I wasn't raising my voice or being mean or using bad words at all. I was just confused. I don't know about Dr. Lozier's doctor rating or whether he's a good doctor, he seemed like a nice man. But because of N's behavior on the phone with me this morning, and due to the fact she refused to even listen, much less try to do anything to help (or at least pay it lip service), that alone will prevent me from ever seeing Dr. Lozier again. Probably won't miss me, apparently he's so busy he can hardly fit in patients sideways as it is, according to the folks I spoke with in his waiting room the two times I was there. Find another eye doctor, folks. This one doesn't need you and his support staff REALLY doesn't need you.

    North County Eye Center - optometrists - Updated May 2026

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