I try to be fair in my reviews but this I cannot overlook. We were sent here by referral to have an…read moreeye refraction exam for my Father. Days prior I received 5 notifications to confirm appointment which I acknowledged each time. I thought that was excessive granted this was an important appointment that we had no choice to attend. I never received anything else what to bring, what is needed as we assumed eye measurement only. Anyway, accompanying my Father, she was asking many questions and he is hearing impaired. I tried to intervene a few times and she was abrupt and condescending in her words to him. We didn't bring a list of his medications and his eye medications were in the list from the referred Dr. When she asked what eye meds he was taking she asked do you wait 15 min between eye meds? My Father said no, then she immediately lectured him that it's useless and went on and on. The energy in the room changed as I felt her attitude was just simply rude. My Father waits 3-5 minutes in between per his instructions on the package. If she had listened waited for him to respond instead of lecture then he would have spoken. I tried to retrieve his medication list but this office has NO internet connection. Again, she could have retrieved the info from the referring Dr. So in comes Dr. Lee. Her bedside manner is not warm and welcoming. She looked at my Father for under 2 minutes when I was getting a call from our referring Dr which I thought might be important. I kindly asked if I can take the call and told her who it was. She had a blank look on her face and said she was "DONE" with the exam!!! BTW there is a piece of paper that says no phone calls in the room. I totally understand. However, this is the referring Dr which is giving this Dr business!! I was appalled by this behavior. I get you can be strict and controlling with calls, but again, referring Dr calling could be important and it was not a personal call!!! I did let our referring Dr know of our experience here. I also looked at the reviews after and there is a concerning pattern how others our treated with this particular team. Please treat the elderly with dignity. Kindness goes a long way!!!!

Thank you, Dr Samuels... caring, efficient, friendly, professional. You are the best. You made…read moresure that I regularly follow up on my eye issues, concerns and treatment. Your staff are great, too.

I just can't say enough about this practice and Dr. Lazzarini and his staff…read more They are AMAZING!!!!!!! My dad is a patient there ( Wahidullah Youssofi) i've been to several doctors with my dad, but Dr. Lazzarini and his nurses are incredibly kind, compassionate and very knowledgeable. My dad is very very happy. Strongly recommended this practice!!!! Thank you Dr. Lazzarini and his team. We really appreciate you all a lot. You are the best of the best!!!!!!

You have a serious retina eye issue, this is THE place to go! My Father is a patient of Dr…read moreLazzarini. He is an AWESOME Dr! He is very detailed, polite, caring, honest and dedicated to his patients. My Father has had on going issues that have been stressful and each time, Dr Lazzarini has been compassionate and taken care of him. His Poway office is immaculate and the staff is kind. I highly recommend Dr Lazzarini!! Thank YOU!

This doctor knows his specialty! Great care, great results, great doctor and staff!! Completely…read moresatisfied! Would highly recommend!

I have a hole in my retina & was under a care of other so called renowned retina surgeon who gave…read moreme eye injections 3 times but my problem did not resolve. Then I went to see Dr Shah he did thorough evaluation & examination & injected my eye different medicine over a year ago and my problem is resolved since the injection & I continue F/U with Dr Shah to receive great compassionate exceptional care every 3 months.

Great service and fine glasses and reasonable price for Medicare aged holders pleasant staff to…read moreanswer any concerns

Great experience with service , staff are very Good…read morecommunication with me. My daughters like the glasses for school friendly and kind

Customer Care & Customer Satisfaction!!! Friendly, patient,…read moreprofessional & extremely helpful!!! Always supporting Local!!

THEY DO NOT ANSWER PHONE CALLS OR RESPOND TO THEIR OWN TEXT QUESTIONS…read more I had an eye exam there. Done by a decent doctor. But when it came time to get frames, it was a nightmare. An inexperienced clerk almost sold me incorrect frames and struggled to get the prescription right on the computer. Over and over again she said out loud the wrong information and I had to correct her. I just didn't feel comfortable having her in charge of the purchase. Another clerk helped me, seemingly more knowledgeable. She ordered frames for me to try on before I buy, since they didn't have the ones I wanted in stock. That was two weeks ago, but they said it would be a couple of days. No phone call, no one picks up the phone, and you get this text on your cell phone when you call, asking you what they can help you with, but they never respond to it. This place is a black hole, with young kids running the desk and not answering the phone. There is rarely anyone there, and I can now see why. They are not busy, they are not working.

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

I have been going here for about 2 years, but I think it's time to go find a business that cares…read moreabout client needs. These two stars are only because I had a good eye exam experience with them, and it was a delight working with Dr. Jay. I think their rude manager and staff, and overall reluctance to help is their problem. I ordered a pair of prescription sunglasses from them about a month ago. At the time of ordering they told me that it would be ready in two weeks. I leave for a month-long trip out of the country in two days and that was the sole reason I ordered the glasses so far in advance. After multiple calls to enquire, all they keep giving me is answers like we can't do anything to expedite them, our hands are tied, our insurance dictates the lab, etc. I have been with the same insurance for 8 years so it's hard for me to see how my insurance suddenly has stopped working efficiently. They behaved as if I never mentioned my month-long trip ever. They are leaving me voicemails saying your glasses will be ready next Wednesday and the team will promptly call you. Well, my phone will be off and I won't be in the country next Wednesday. One of their rude employees even said "I know everyone would rather have their stuff expedited and have them before time", well after a month of waiting I feel I am hardly asking to "expedite" anything prematurely. The manager didn't even return my call back because I missed her first call and she left me a voicemail after that when I returned her call she wasn't available an di could never get hold of her. It's like they have just decided to not help customers out AT ALL. They are not ready to accept any blame or fix anything and talk to me as if I am at fault for their incompetence. After so many good reviews, I genuinely thought I had found a good optometry in my new community as I value local businesses so much but I am reluctant to do any transaction with them in the future. I know losing ONE customer might not affect businesses but I shouldn't have to beg for good customer service. I am highly saddened and disappointed as a customer to be working with businesses that have no heart, soul, or empathy.

Went for eye exam, which was reasonably priced. Doctor gave me prescription for distance glasses…read moreand reading glasses. I then bought 3 pairs of glasses online: far, near and far sunglasses. I am happy with the eye exam, since with glasses my eyesight is very sharp for both near and far. I am also happy with the service.

Dr Bloomberg is amazing. Explained in detail everything going on with my eyes. As a diabetic I…read moreneed yearly tests for glaucoma, cataracts and macular degeneration. He explained I had severe dry eyes and gave me a plan to help. It's been 2 months and having had eye pain for years, I no longer suffer. I now use Oasis artificial tears (preservative free), OcuSoft eyelid scrub and warm wet compress on eyes everyday. My eyes never felt better. He did not try to sell me glasses I don't need or talk me into surgery I don't need. One opthamologist even tried to put a needle in my eyes and wasn't giving me anytime to even think about it so I walked out. Give Dr Bloomberg a try. You will be very happy you did.

I have been going here for years and having a wonderful experience. I took my daughter there nearly…read morea year ago and she had wanted contacts, I told her that she would have to pay for the contacts side of things and I would pay her back after three months, and she agreed. Well, she paid her cash that she'd saved, and the young man was a little flustered about taking cash (like he didn't know what to do with it). He had problems printing out a receipt, so we said we'd get it on the way out and we forgot. Six months later Scripps says we didn't pay. They have been "looking into it" supposedly. I have even gone to see their billing dept. we had even told the doctor that she'd paid cash because she was proud of herself. Now I am stuck with another bill! A year and a half ago, Scripps head surgeon of neurology diagnosed me with a brain aneurism, his radiologist disagrees, and so did other neurologists from other hospitals. My ent misdiagnosed my cancer (that I had) and he didn't medicate me correctly for an ear disease I have. So I left. They have always managed to notch my family's accounts - but this is a biggie - this sounds like a problem to me in Rancho Bernardo ophthalmology. And why did I need to make a category, did they take the old one down? I will continue re-posting. What happened was very wrong! My 12 year old worked hard for her money - and now it's just missing! I don't know the gentleman's name who was working there, but he was new and young and African American. I've been back a few times to talk with him about this, and he wasn't at the desk. He might have put it in the wrong account, I don't know - I just want to get this taken care of.

In April I called and scheduled first-time appointments for my (adult) son and myself with Dr…read more Lozier to get new glasses prescriptions. The girl scheduling the appointment assured me that even if my insurance didn't cover vision, that since it's a medical procedure (getting dilated, checking the health of the eyeball, etcetera) that it would be covered, in both mine and my son's cases. Fast forward a month or so and I'm receiving a bill for my son's appointment, while mine has been paid by our insurance. After much research with both the Arch Health billing department, my insurance company, and actually having to pay three visits to Arch (the facility where Dr. Lozier's office is located) to provide them paperwork and pick up paperwork, it was finally discovered that the doctor had coded my son's "diagnosis" as near-sighted, which means it's not considered medical, and therefore not covered by insurance. All fine and good. However, had I been advised of this or even had it brought to my attention at the time the appointment was made, knowing he was only getting a new prescription for glasses, I would have had him to go Lenscrafters and paid $69, rather than the $265 Lozier's office is billing me. This morning I spoke with someone at Dr. Lozier's office whose name began with an N, which is the only part of it I understood. I attempted to (very nicely) impart my confusion and ask if there was anything that could be done to help me, since I cannot afford this charge. Rather than allowing me a partial word, N instead thought it best to simply talk over me and ignore anything I tried to say. I even verified with her that she could hear me all right, and that there was no lag time in the line, because I couldn't understand why anyone would interrupt and talk over someone when they were clearly speaking, particularly in a professional setting, and especially because I wasn't raising my voice or being mean or using bad words at all. I was just confused. I don't know about Dr. Lozier's doctor rating or whether he's a good doctor, he seemed like a nice man. But because of N's behavior on the phone with me this morning, and due to the fact she refused to even listen, much less try to do anything to help (or at least pay it lip service), that alone will prevent me from ever seeing Dr. Lozier again. Probably won't miss me, apparently he's so busy he can hardly fit in patients sideways as it is, according to the folks I spoke with in his waiting room the two times I was there. Find another eye doctor, folks. This one doesn't need you and his support staff REALLY doesn't need you.

My family and I have been coming here for years. Valerie is our sales advisor that always takes…read moresuch good care of us. I needed new lenses for my glasses and Valerie ordered me new ones and they came in real quick and she even installed them for me while I waited. She really knows her work well and it shows how well she enjoys doing it. She is amazing. We love working with her. I truly recommend this place.

This is the best office I have been at They care about you…read moreand listen to your needs. They are friendly. This is an office you will want to stay at and never change.