I have had good experiences here. The office has an…read moreautomated confirmation system which I find beneficial as a reminder. I got a phone call the day prior to my latest appointment letting me know there was a problem with my insurance on file. that's a huge plus in my book; had I gone in for my appointment without clearing up the insurance coverage, it would have been a very expensive visit and a headache to fix retroactively. So the heads up was much appreciated. It gave me time to fix the issue and they were very accommodating about re-checking my coverage. I was referred to Dr. Lillian Lee by my optometrist (I have family history of glaucoma and some suspicious eye attributes, so need to be checked every 6 months.). I have been to see her about 4 times, and the visits have been thorough and comprehensive. Dr. Lillian Lee always explains what she's watching, and I leave feeling informed about my eye health.

I try to be fair in my reviews but this I cannot overlook. We were sent here by referral to have an…read moreeye refraction exam for my Father. Days prior I received 5 notifications to confirm appointment which I acknowledged each time. I thought that was excessive granted this was an important appointment that we had no choice to attend. I never received anything else what to bring, what is needed as we assumed eye measurement only. Anyway, accompanying my Father, she was asking many questions and he is hearing impaired. I tried to intervene a few times and she was abrupt and condescending in her words to him. We didn't bring a list of his medications and his eye medications were in the list from the referred Dr. When she asked what eye meds he was taking she asked do you wait 15 min between eye meds? My Father said no, then she immediately lectured him that it's useless and went on and on. The energy in the room changed as I felt her attitude was just simply rude. My Father waits 3-5 minutes in between per his instructions on the package. If she had listened waited for him to respond instead of lecture then he would have spoken. I tried to retrieve his medication list but this office has NO internet connection. Again, she could have retrieved the info from the referring Dr. So in comes Dr. Lee. Her bedside manner is not warm and welcoming. She looked at my Father for under 2 minutes when I was getting a call from our referring Dr which I thought might be important. I kindly asked if I can take the call and told her who it was. She had a blank look on her face and said she was "DONE" with the exam!!! BTW there is a piece of paper that says no phone calls in the room. I totally understand. However, this is the referring Dr which is giving this Dr business!! I was appalled by this behavior. I get you can be strict and controlling with calls, but again, referring Dr calling could be important and it was not a personal call!!! I did let our referring Dr know of our experience here. I also looked at the reviews after and there is a concerning pattern how others our treated with this particular team. Please treat the elderly with dignity. Kindness goes a long way!!!!

I just can't say enough about this practice and Dr. Lazzarini and his staff…read more They are AMAZING!!!!!!! My dad is a patient there ( Wahidullah Youssofi) i've been to several doctors with my dad, but Dr. Lazzarini and his nurses are incredibly kind, compassionate and very knowledgeable. My dad is very very happy. Strongly recommended this practice!!!! Thank you Dr. Lazzarini and his team. We really appreciate you all a lot. You are the best of the best!!!!!!

You have a serious retina eye issue, this is THE place to go! My Father is a patient of Dr…read moreLazzarini. He is an AWESOME Dr! He is very detailed, polite, caring, honest and dedicated to his patients. My Father has had on going issues that have been stressful and each time, Dr Lazzarini has been compassionate and taken care of him. His Poway office is immaculate and the staff is kind. I highly recommend Dr Lazzarini!! Thank YOU!

Met Dr. Shaw today, for the first time. I've been so depressed and sad over losing my eyesight.. I…read morehad the best doctor's appointment today. I've had in years with Dr. Shaw. In the La Mesa branch. He told me to calm down. Everything's gonna be all right, he is gonna fix me up and we're gonna work together and get this fixed.. he Gave me hope again. I've been so sad. I've really given up hope.. really? Looking forward to this journey with him. He was so nice.. can't wait to get started if I remember later, I'll give you an update on how everything went.. oh, his staff was really super nice and helpful. Also. I also like that. His office was smaller, more personal. It made me feel like they really cared about my situation.

This doctor knows his specialty! Great care, great results, great doctor and staff!! Completely…read moresatisfied! Would highly recommend!

Small cramped space. They were too busy to provide assistance, and are way over priced!…read more Scripps Poway charged a whole HUNDRED less for a pair of glasses.

Went in for some new glasses today! The entire staff make you feel welcome! Didn't see Dr Yang…read moretoday but have on many other occasions! This place is awesome if you need your eyes checked or just need new glasses!

I have never forgotten to pack contacts before, but upon landing in San Diego I realized I did this…read moretime. After going to two other shops that wouldn't help me, Lulu at Poway Eyeworks came through. As a photographer, my trip would have been ruined without their help! The whole vibe of this company was very caring, putting short term profit aside and support of a customer first. That is the positioning of a company that will be around for a long time and inspire people like me to give them rave reviews!! Many thanks for helping me in an hour of desperation! And my trip was a success!!

Customer Care & Customer Satisfaction!!! Friendly, patient,…read moreprofessional & extremely helpful!!! Always supporting Local!!

I've been a patient at Scripps Poway Eyecare for more than 15 years and have consistently received…read moreexcellent care. Even after moving to different parts of San Diego County, I continued returning because of the quality of care provided by Dr. Mashouf and the professionalism of the entire team. Recently, my glasses broke while I was playing with my sister's dog, and I stopped by the office hoping for some help. The experience started off a little frustrating, and I didn't feel my concerns were fully understood at first. However, after I asked to speak with a doctor, Savannah stepped in and completely changed the experience. She took the time to listen, looked into the situation, consulted with management, and followed up with me the next day. When my replacement glasses were mistakenly sent to an old address, Savannah went above and beyond by personally driving to the home and leaving her business card in an effort to help recover them. That level of customer service is rare. While the situation itself was frustrating, Savannah's professionalism, persistence, and willingness to help turned it into a positive experience. After more than 15 years as a patient, I can confidently say that Dr. Mashouf and the medical team have earned my trust. No office is perfect, but how a team responds when something goes wrong says a lot about its culture. The care, accountability, and follow-through I received reaffirmed why I've remained a patient here for so many years.

We've been going here for years now. Great service modern optometry equipment and a broad selection…read moreof glasses to choose from.

Dr Bloomberg is amazing. Explained in detail everything going on with my eyes. As a diabetic I…read moreneed yearly tests for glaucoma, cataracts and macular degeneration. He explained I had severe dry eyes and gave me a plan to help. It's been 2 months and having had eye pain for years, I no longer suffer. I now use Oasis artificial tears (preservative free), OcuSoft eyelid scrub and warm wet compress on eyes everyday. My eyes never felt better. He did not try to sell me glasses I don't need or talk me into surgery I don't need. One opthamologist even tried to put a needle in my eyes and wasn't giving me anytime to even think about it so I walked out. Give Dr Bloomberg a try. You will be very happy you did.

Went for eye exam, which was reasonably priced. Doctor gave me prescription for distance glasses…read moreand reading glasses. I then bought 3 pairs of glasses online: far, near and far sunglasses. I am happy with the eye exam, since with glasses my eyesight is very sharp for both near and far. I am also happy with the service.

I have been going here for years and having a wonderful experience. I took my daughter there nearly…read morea year ago and she had wanted contacts, I told her that she would have to pay for the contacts side of things and I would pay her back after three months, and she agreed. Well, she paid her cash that she'd saved, and the young man was a little flustered about taking cash (like he didn't know what to do with it). He had problems printing out a receipt, so we said we'd get it on the way out and we forgot. Six months later Scripps says we didn't pay. They have been "looking into it" supposedly. I have even gone to see their billing dept. we had even told the doctor that she'd paid cash because she was proud of herself. Now I am stuck with another bill! A year and a half ago, Scripps head surgeon of neurology diagnosed me with a brain aneurism, his radiologist disagrees, and so did other neurologists from other hospitals. My ent misdiagnosed my cancer (that I had) and he didn't medicate me correctly for an ear disease I have. So I left. They have always managed to notch my family's accounts - but this is a biggie - this sounds like a problem to me in Rancho Bernardo ophthalmology. And why did I need to make a category, did they take the old one down? I will continue re-posting. What happened was very wrong! My 12 year old worked hard for her money - and now it's just missing! I don't know the gentleman's name who was working there, but he was new and young and African American. I've been back a few times to talk with him about this, and he wasn't at the desk. He might have put it in the wrong account, I don't know - I just want to get this taken care of.

In April I called and scheduled first-time appointments for my (adult) son and myself with Dr…read more Lozier to get new glasses prescriptions. The girl scheduling the appointment assured me that even if my insurance didn't cover vision, that since it's a medical procedure (getting dilated, checking the health of the eyeball, etcetera) that it would be covered, in both mine and my son's cases. Fast forward a month or so and I'm receiving a bill for my son's appointment, while mine has been paid by our insurance. After much research with both the Arch Health billing department, my insurance company, and actually having to pay three visits to Arch (the facility where Dr. Lozier's office is located) to provide them paperwork and pick up paperwork, it was finally discovered that the doctor had coded my son's "diagnosis" as near-sighted, which means it's not considered medical, and therefore not covered by insurance. All fine and good. However, had I been advised of this or even had it brought to my attention at the time the appointment was made, knowing he was only getting a new prescription for glasses, I would have had him to go Lenscrafters and paid $69, rather than the $265 Lozier's office is billing me. This morning I spoke with someone at Dr. Lozier's office whose name began with an N, which is the only part of it I understood. I attempted to (very nicely) impart my confusion and ask if there was anything that could be done to help me, since I cannot afford this charge. Rather than allowing me a partial word, N instead thought it best to simply talk over me and ignore anything I tried to say. I even verified with her that she could hear me all right, and that there was no lag time in the line, because I couldn't understand why anyone would interrupt and talk over someone when they were clearly speaking, particularly in a professional setting, and especially because I wasn't raising my voice or being mean or using bad words at all. I was just confused. I don't know about Dr. Lozier's doctor rating or whether he's a good doctor, he seemed like a nice man. But because of N's behavior on the phone with me this morning, and due to the fact she refused to even listen, much less try to do anything to help (or at least pay it lip service), that alone will prevent me from ever seeing Dr. Lozier again. Probably won't miss me, apparently he's so busy he can hardly fit in patients sideways as it is, according to the folks I spoke with in his waiting room the two times I was there. Find another eye doctor, folks. This one doesn't need you and his support staff REALLY doesn't need you.

My exam started with eye tests done wrong so I had to do them again. If you do not want to buy…read morecontacts or glasses from them they will charge you for your prescription. $139! The woman checking me out gave me so much attitude for asking for my prescription and I repeatedly tried to tell her all I wanted was the paper prescription because I thought she didn't understand. I have never gone to an eye doctor and not been able to get my prescription. She told me it was because it's medical devices for my face and it's not like at a doctors office where they give you a prescription and you fill it at CVS. I was astounded by her tone and answer. I really like the doctors but I left there with no intention of my family going back. I then looked up to see if it's legal for an eye doctor's office to charge you for your prescription. It's not!

Dr. Turner is quite lovely and knows her stuff as does the entire staff! Been coming for years and…read morethey are always on top of everything! I have had a couple of scratched eyeballs which was very painful and they squeezed me in to apply a patch. Their effort was greatly appreciated! It's a pleasure working with them.