On line presence is totally screwed up. Can't even pay my bill. An IT nightmare...and they don't…read moreseem to care.

They charged me an extra $18/month for renters insurance that I had already bought and provided the…read morepolicy information to them upon initial payment for my storage unit in August 2025. When I called them yesterday to make the next three months' worth of payment, the manager, in the most ambiguous way possible, indicated they will refund the $18 if I send them another copy of my renters insurance. Furthermore, they never provided me with a copy of the rental agreement or any kind of similar documentation that shows the agreed-upon rental rate, or proof of payments that insures they won't re-neg on the agreed-upon rate, which is now very worrying given the number of comments on this Yelp page touching on the exact same issue. I don't understand why self storage facilities such as this one have to be so shiesty.

Sam is by far the best manager I ever worked with. He is very knowledgeable and has wonderful…read morecustomer service. The site is clean and beautiful!

The storage unit is fine, but the business practice is dishonest. They pulled a complete bait and…read moreswitch with pricing. Never was it explicitly mentioned that $100 for a 10x10 was only an introductory price. In the "fine print" is where it was mentioned that the price could revert to "standard rate" of $170. Once I called I was told we could negotiate and they offered $137. In other words, once you sign a deal then the negotiation begins. Sure, buyer beware, but in 2026 this is a lazy and unethical business practice.

DO NOT RENT HERE, SNAKE AT THIS LOCATION. I saw a snake…read moregoing in and out of storage unit. I tell the mansger about it. HE DID NOTHING. One week later we come back from out of town and this time the snake was inside our unit. we almost pass out. Thay have rats and the place is not safe, stay away from this place.

I stopped by the office to get some assistance regarding my reservation. I was concerned. I believe…read morethe gentleman goes by the name of V. He took the time to assist me and he was very knowledgeable. Without realizing it, he addressed my concern and made the process seamless. He is awesome and I appreciate his assistance during such a stressful time in my life.

I shopped for a few quotes in nearby locations in the area and ultimately chose Public Storage for…read morethe following reasons: Location: It is closeby and also happens to be by my preferred dry cleaners. Price: They had a $1 for the first month and 15% monthly discount deal if you booked online. However, when I called they had an even better deal of 50% off the first month and a 25% off monthly discount plus taxes/fees/add-ons of course. Facilities: It's new. It's clean. It's secure. Service: I received excellent customer service here both face-to-face and over-the-phone. They were knowledgeable of their services and explained all the necessary details about renting out a space. They also provided much feedback about their facilities. They were prompt, friendly, and incredibly helpful during the sign-up process as well as during my first visit to check out their facilities. In addition, Public Storage has been around for years and is a reputable storage company which also helped to convince my overall decision to rent out a unit from them.

I needed a climate controlled storage solution that could meet my needs. Just when I was about to…read morelose hope, I found one at this facility. I booked it and have already begun using the space. The facility is clean and it is easily the best choice that I made in choosing this location. I received a follow-up call from the manager, Brittney, who was incredible. She was very knowledgeable and assisted with my reservation. I appreciate Brittney's leadership and how she takes pride in ensuring her facility is the gold standard.

5 stars for Brenese, 1 star (less if possible ) for Scarlett:…read moreI recently returned a U-Haul truck to this location and had one of the most polarizing customer service experiences I've ever encountered--all in the span of a few minutes. When I arrived, the system was down, making it impossible to log our return via the usual method. I noticed the store door was open, so I walked in to ask for help after hearing the phone line had a 45-minute wait. That's when Scarlett shouted at me--yes, shouted--"We're closed!" There was no greeting, no explanation, just immediate hostility. I calmly explained the situation and was relieved when another employee, Brenese, stepped in. She kindly explained that the system was down and gave clear, helpful instructions on how to proceed with our drop-off. Her tone was professional, calm, and understanding--exactly what you hope for when something isn't working and you need guidance. Meanwhile, Scarlett continued to simmer in the background, muttering a passive-aggressive "AND because we're closed" under her breath--just loud enough to hear. When I asked her to repeat herself, she doubled down with the same tone. I told her directly, "You don't need to be so rude," because the truth is, she was extremely rude, unnecessarily aggressive, and completely unprofessional. Frankly, she has no business working in a customer-facing role. Scarlett's behavior was not just bad--it was unacceptable. If I were a manager, I'd consider retraining or reevaluating whether she belongs in this position at all. Her attitude is damaging to your brand. Now, on the complete opposite end of the spectrum: Brenese is a gem. After helping me inside, she even walked out to check in the truck in front of me to offer peace of mind. She went above and beyond--without being asked. Her customer service was exceptional, and her professionalism saved the experience. Give Brenese a raise, a promotion--something. She's the reason this review isn't one star. To management: If you're reading this, Scarlett could learn a lot from watching how Brenese treats people. Frankly, so could a lot of people. Scarlett's presence is a liability. Brenese is an asset.

Horrible experience here. Purchased $150+ online shipping supplies for pick up at store and it was…read moreready for pickup. I dropped by 3 days after to collect them and found out that they did not even have them ready for collection. Had to wait 15 minutes for the staff to fulfill my order, funny how I paid for items to be ready for pick up only to arrive at the store to watch them pick the items. What made it worse was one of the items I ordered was super low in stock- the main reason why I order for pickup and guess what? Sold out. Hah. After a week of letting the bad experience go, I found the cherry on top of this bad experience- one of the medium boxes had a large COCKROACH hiding, wedged in between the flattened edges. I'm done. Good luck going to them for your next move. I wish I didn't have to give a star to be able to submit this review.

THE DEFINITION OF A BAIT AND SWITCH. We originally toured the space and got a storage unit in May…read more2026. As a heads up- the pricing they have online is a complete scam to get people in. When we toured the facility and locked in a space turns out the office manager told us that's only the online pricing that's not what they actually offer. Then we agreed to a new price and continue to move forward. Then the next month after we had declined the insurance they charged the additional $40 for the insurance. After we went into the office to discuss the additional unauthorized charges, they only removed one months worth of the charge. Now it is July, and we received a notice in the mail stating that our storage unit was now $242 a month when we had originally agreed on a price of $120. The hundred dollar increase is absolutely outrageous. I don't think this manager or company understands at all what customer service means. When we try to ask about the pricing increase the gentleman behind the desk told us he could bring it down to $205. Why the price increase if they're able to change the price on site? Whatever standards or benchmarks that they're using to justify this pricing increase seems fabricated. When we told them we wanted to end our services with them, the gentleman behind the desk, said that we needed to be out that same day. After paying for an entire billing cycle and our billing was not to renew until August 9. It seems as though this company is committing theft because we've paid for the entire billing cycle. Please stay away from this company they do not care about customer service. It seems they only want to grease their pockets. Additionally, I have reached out to a local new source to run a story on the horrible business practices of this company. And if this company chooses to respond with a phone number and tell us to call them, we will not be calling you. What you did was wrong.

The manager is great! Answered all our questions and didn't even bat an eye when we changed our…read moreminds on which unit we wanted. Definitely recommend!

Used them to tow a car that was wrongfully parked in my parking spot for almost a day... and on a…read moreweekend. It took over an hour and a half to get to my neighborhood, but that's because the tow truck had to do other tows as well... so quite understandable. The tow truck didn't do any damages to any of the cars, and the receptionist on the phone was super nice and friendly. If I ever needed a car to be towed, I'll definitely call again for their assistance.

Over $600 for expired safety sticker. ‍ And they claimed my…read moreregistration was expired. It was NOT expired. Looks like "someone" took the yearly registration stickers. I'm waiting for DMV to send new stickers. I was away for a week. I came back and couldn't find my car. Thank God I had an AirTag in it. If I police car had seen my car, before they ticket my car they would check DMV to see if it was registered. As I left I heard the diver say: I'll bring in 5 tonight to the lady at the cashier window. These people are thieves.

Randall helped us move from NoVa to MD Eastern Shore. The crew was outstanding, friendly, and very…read moreefficient in their work. We actually enjoyed the time spent with them, making the process less chore-like. Everything arrived safe and sound and the crew was diligent in helping us arrange the furniture in the right places. Highly recommend considering Randall for your move. Yes, prices were fair and similar to others.

the guys were professional, friendly and efficient. the quote was almost dead on and they actually…read morecompleted it in less time than anticipated. great job

Schedules an appt Saturday am to see the units for myself. Ram was very helpful and answered all…read morequestions and concerns that I had. Ended up renting a unit the same day. Ram made the entire process very easy. Clean facility and live the convenience of their app. Getting in an out without having to punch in the code and paying thru the app is so helpful. I've read low ratings due to rent going up, etc. For now, 5 stars. If anything unpleasant happens, hope not, I will definitely update this review. I depend on yelp reviews for pretty much everything and take them into consideration prior to making a decision.

Tried to check in, but the one staff member there was too busy trying to break into his own…read morecar(apparently he had left his own keys in his car) to have time to help any of the customers like myself to check in. While I could access the property and the level where my storage unit is, I could not take possession of it . This all occurred around noon, when the store is supposed to open around 9 am on sundays

Great company, who moved me same day between states. Very flexible, friendly and professional. Will…read moreuse them again!

It had been a very long time since I last moved and the last company was all booked up on the date…read moreI was looking for assistance. So after receiving a few quotes from a handful of businesses, I went with Potomac Moving due to the speed of their response, clarity in communication, pricing and overall warmth and professionalism. In our first phone call to walk though my needs, they were very assuring and accommodating, which is a such a relief in the midst of stress and coordination that comes with planning for a move. They were also always very responsive in the few times that I reached out between the time I paid the deposit and the actual move. A night or two before, I sent at email regarding wardrobe boxes, since I was debating whether or not I should buy and have a few delivered to me. The owner responded quickly, assuring me that wardrobe boxes were tried, true and if I wanted to buy any directly from them that I could. That ended up being a great call, because they were able to properly enforce the boxes so that even the boxes filled with my heaviest coats remained in tact. On the day of the move, the movers were communicative regarding their arrival time. They were also very nice and hard working. I had a few large furniture items that needed to be disassembled and they ended up being quite beasts to tackle. But they worked diligently to break them down. Once it came time to move things to my new place, that was a breeze. One gesture that I thought was just so classy, was the owner called in the middle of the move to check-in on how things were going - I really appreciated that. Overall, would definitely recommend PMC - they're easy to work with, fair and transparent about pricing and you're sure to be met with professionalism!