I have moved a lot, and used many moving companies, and this is BY FAR the worst experience I've had. Below is the whole story, but basically, moving is stressful enough, don't use this AWFUL company.
First, I booked with Anthony, their Relocation Consultant over the phone. At this time, I explained the extent of our move and gave him my credit card, which he was to charge a deposit to that day.
About a month later, I get a call from Anthony while I'm at work, and right off the bat, he starts berating me because the card didn't go through. Even though they had said the card would be charged right away, they waited a month to charge the deposit, and during this time I had been issued a new card. When I tried to calm him down and give him the new card number, he continued to yell at me, until I had to hang up.
I promptly emailed right after our conversation saying he no longer had authority to charge my card and I didn't know if I wanted to use their company any more. He charged the card anyway. I had my boyfriend call and sort it out, and we decided to stay with them because it was too last minute to find another company for our move.
A few days later, I realize on my bank statement that the card has been charged the deposit twice, so that's another mistake that had to be cleared up.
The day of the move, the movers show up in a small truck, with incorrect information saying they were told to bring my stuff to storage, which was wrong. We had to wait a half hour for a new truck to come, and no, this half-hour was not comped, even when I spoke with the owner.
The actual movers did a great job, for the most part, but they didn't even work for Lemus. They were contractors who didn't know Lemus policies. They kept asking if I had more boxes because they were only told to move a certain amount of stuff, which makes no sense because I was paying by the hour, and I had filled out the inventory. Needless to say, we wound up bringing a lot of stuff over by car because they were stressing us out so much about the amount of stuff (even though there was plenty of room in the truck).
Even though this company was cheaper than others, it was just awful dealing with them. Anthony is a crazy person who will scream at you over the phone over a simple credit card mishandling (on their part), and the owner, George, is unwilling to apologize for their mistakes or comp part of the payment, even though I paid for a half over when there was no truck!
I was lucky they were even able to get a new truck on 8/31, which is traditionally the second craziest moving day in Boston. I would NOT take your chances on this company. It was a debacle from beginning to end, and I just hated working with them. read more