1. McCarthy's Moving & Storage

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Weymouth, MA

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McCarthy's Moving & Storage

4.7 (39 reviews)
Closed • 8:00 am - 5:00 pm

Services - McCarthy's Moving & Storage

In-state moving

International moving

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Damage to end of tv stand
Sandy T.

Hired this moving company because I saw all the five star reviews. Unfortunately that was not my experience with them. Arrived in a rented truck. Three guys and one proceeded to start opening all the closed doors in my apartment when he walked in without asking and let my cat out that took forever to coral into a bathroom. They seemed like they were taking care to wrap all my furniture in blankets but then proceeded to stand things up on end including my buffet, tv stand and bureaus. This ended up causing damage to some of the corners and edges of my furniture. I showed one of the guys the damage and he denied adamantly that they caused the damage and tried to say it was existing damage which it was not. He took pictures of the damage as did I and emailed the owner. Still waiting to discuss it with the owner four days later. One of the guys was a smartass and instead of just doing his job thought it was cute to critique my housekeeping cause there was dust behind and under furniture. Who moves furniture to dust and am I paying for movers or a critic on my house cleaning skills. For $2000 and five star reviews I didn't find this company worth either and wouldn't recommend or use them in the future after this experience

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4 months ago

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1 year ago

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8 months ago

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2 years ago

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Rob M.

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2 years ago

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3 years ago

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4 years ago

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5 years ago

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7 years ago

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4 years ago

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7 years ago

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4 years ago

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7 years ago

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5 years ago

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5 years ago

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9 years ago

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Rob M.

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6 years ago

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9 years ago

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11 years ago

Efficient, friendly and a great price. The guys helped make it a stress free move and I would definitely rehire them.

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11 years ago

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12 years ago

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10 years ago

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Rob M.

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11 years ago

These guys were a life saver. Very professional, worked fast and great price. Definitely recommended. Thanks guys!

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7 years ago

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9 years ago

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11 years ago

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14 years ago

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10 years ago

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10 years ago

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11 years ago

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11 years ago

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10 years ago

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Review Highlights - McCarthy's Moving & Storage

“From the beginning with Rob, he was so responsive, helpful and always available to answer my questions.”

Mentioned in 21 reviews

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Public Storage

Public Storage

(41 reviews)

First time user of a storage facility. I was in a rush to find a suitable place, at a reasonable…read moreprice. Rented my space back in May, got a deal on the first month, due to an ongoing sale at the time. Not happy about needing a storage unit, but the convenience and location were perfect. I don't remember the staff member I dealt with, but she was extremely helpful in explaining the lease, and answered every question with patience and a smile. In July, I had a question about an additional, unexpected charge. I spoke with "Kim," and she was very pleasant, and explained the reason for the added fee. She also said she would check with her District Manager, and see if they could waive the fee for me, and that she would get back to me within a day or so (it was a Thursday). I hadn't heard anything by Monday, so I decided to stop by, and check in with "Kim." I was met with the RUDEST customer service rep I have ever seen - in ANY company. He claimed I was interrupting his lunch (at 5pm), I gave him my name and unit number to look up, and offered to explain my conversation with "Kim," so he would be up-to-date on my situation. "I don't need to hear your situation," was his response. "You don't even want to know what I'm asking about?" "No." I continued, "Kim said she was going to chat with your DM and get back to me about...." He cut me off, and stated, "I don't care WHO said what, or WHO you talked with, the DM will say exactly what I'm saying. SUCK IT UP and just pay your bill. You're NOT getting a refund of any kind." Now, Get out, I'm DONE with you." Wow. So unnecessarily rude. I politely asked for his name, he pulled his name badge toward me and gave me his name. I called the DM, once I found her number, and she was horrified at my story. She could not have been more apologetic. When I had been finally kicked out, I went to my car, and wrote down our entire conversation, so I wouldn't forget anything. I read it all to her. She couldn't believe what he had done, and how he acted. "This is NOT how we train our employees." I told her, he needs to be retrained, reprimanded, or replaced. She gave me an incentive to stay with PS, refunded the fee he claimed she would never refund, and made a make-good on the situation that was more than acceptable. Recently, I was back to remove some things, and bumped into "Kim," again. She didn't know that I had been the one who complained about her co-worker, or that I had given her a glowing review to management. She was simply being herself, and greeted me warmly, with a "Hi, doll. How are you? What can I help you with today?" Today, I was back again, paying a bill, and met "Tony." A guy about my age, who was on the phone when I walked in. He immediately said, "let me call you back, I have a customer who just walked in. Hi, sir, how can I help you today?" Extremely friendly, upbeat, relaxed, and helped with everything I needed help with. We ended up just chatting about life for a few minutes, and had some laughs, and enjoyed the conversation. Perfect Customer Service. So, although I had an absolutely horrific experience with ONE employee back in July (who apparently still works there, so I won't mention his name, I'll let management figure it out), I decided to stay as a customer. Why? Because of people like the DM (whose name escapes me at the moment - sry!),"Kim," and "Tony." All were courteous, helpful, understanding, funny, and polite. Exactly what Customer Service reps are supposed to be like. If management is reading, they all deserve recognition, or a raise. They are the reason for my high rating, and the reason I am still a customer. Thank you, DM, "Kim," and "Tony."

called this location multiple times and left messages, but never received a call back. I finally…read moredrove to the facility hoping to speak with someone in person, only to find that no one was there. I then called the national customer service number and was told someone from the location would call me within 10 minutes. That call never came either. Beyond the lack of responsiveness, the property itself appeared very run-down and unclean. In the end, I feel this was a blessing in disguise because I would not feel comfortable storing nice or valuable belongings here. I have used the other location in Weymouth on Main Street. It is a little more expensive, but I have never had concerns about cleanliness or the condition of the facility. Based on my experience, I would NOT recommend storing nice belongings at this location.

McCarthy's Moving & Storage - selfstorage - Updated November 2026

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