First time user of a storage facility. I was in a rush to find a suitable place, at a reasonable…read moreprice. Rented my space back in May, got a deal on the first month, due to an ongoing sale at the time. Not happy about needing a storage unit, but the convenience and location were perfect. I don't remember the staff member I dealt with, but she was extremely helpful in explaining the lease, and answered every question with patience and a smile. In July, I had a question about an additional, unexpected charge. I spoke with "Kim," and she was very pleasant, and explained the reason for the added fee. She also said she would check with her District Manager, and see if they could waive the fee for me, and that she would get back to me within a day or so (it was a Thursday). I hadn't heard anything by Monday, so I decided to stop by, and check in with "Kim." I was met with the RUDEST customer service rep I have ever seen - in ANY company. He claimed I was interrupting his lunch (at 5pm), I gave him my name and unit number to look up, and offered to explain my conversation with "Kim," so he would be up-to-date on my situation. "I don't need to hear your situation," was his response. "You don't even want to know what I'm asking about?" "No." I continued, "Kim said she was going to chat with your DM and get back to me about...." He cut me off, and stated, "I don't care WHO said what, or WHO you talked with, the DM will say exactly what I'm saying. SUCK IT UP and just pay your bill. You're NOT getting a refund of any kind." Now, Get out, I'm DONE with you." Wow. So unnecessarily rude. I politely asked for his name, he pulled his name badge toward me and gave me his name. I called the DM, once I found her number, and she was horrified at my story. She could not have been more apologetic. When I had been finally kicked out, I went to my car, and wrote down our entire conversation, so I wouldn't forget anything. I read it all to her. She couldn't believe what he had done, and how he acted. "This is NOT how we train our employees." I told her, he needs to be retrained, reprimanded, or replaced. She gave me an incentive to stay with PS, refunded the fee he claimed she would never refund, and made a make-good on the situation that was more than acceptable. Recently, I was back to remove some things, and bumped into "Kim," again. She didn't know that I had been the one who complained about her co-worker, or that I had given her a glowing review to management. She was simply being herself, and greeted me warmly, with a "Hi, doll. How are you? What can I help you with today?" Today, I was back again, paying a bill, and met "Tony." A guy about my age, who was on the phone when I walked in. He immediately said, "let me call you back, I have a customer who just walked in. Hi, sir, how can I help you today?" Extremely friendly, upbeat, relaxed, and helped with everything I needed help with. We ended up just chatting about life for a few minutes, and had some laughs, and enjoyed the conversation. Perfect Customer Service. So, although I had an absolutely horrific experience with ONE employee back in July (who apparently still works there, so I won't mention his name, I'll let management figure it out), I decided to stay as a customer. Why? Because of people like the DM (whose name escapes me at the moment - sry!),"Kim," and "Tony." All were courteous, helpful, understanding, funny, and polite. Exactly what Customer Service reps are supposed to be like. If management is reading, they all deserve recognition, or a raise. They are the reason for my high rating, and the reason I am still a customer. Thank you, DM, "Kim," and "Tony."

called this location multiple times and left messages, but never received a call back. I finally…read moredrove to the facility hoping to speak with someone in person, only to find that no one was there. I then called the national customer service number and was told someone from the location would call me within 10 minutes. That call never came either. Beyond the lack of responsiveness, the property itself appeared very run-down and unclean. In the end, I feel this was a blessing in disguise because I would not feel comfortable storing nice or valuable belongings here. I have used the other location in Weymouth on Main Street. It is a little more expensive, but I have never had concerns about cleanliness or the condition of the facility. Based on my experience, I would NOT recommend storing nice belongings at this location.

Shama, she was wonderful thank you And I really appreciate…read moreher, show me the unit.It was outstanding

Shama was very kind and helpful. Storage place is immaculate. Thank you Shama for making this…read moreprocess easy for us. five stars!!

Big, clean storage facility. There is a large parking lot which is nice to bring in any UHaul or…read moretruck, and be able to back it up to a loading door. Within 1/4 miles of Route 3 too, making it easy for transporting your stuff back and forth. Many different options for small and big units, at a good price. It is well-lit, climate controlled, and a freight elevator to be able to bring large items upstairs. Staff is friendly too! Would highly recommend.

From the owner: Deluca Properties and Del Realty is proud to offer individuals and families storage rental units…read morefor business furniture / equipment or home furnishings. We own and operate 4 different facilities on the South Shore. Whether you are moving or just need extra space, we have numerous different secure and convenient locations for you to choose from. We understand how valuable your possessions are to you. South Shore Storage your way.

Very clean, secure, well lit facility. Open every day and staffed. Both Raquel and Brenda are…read morefriendly, knowledgeable, and helpful. Excellent customer care and service!

This company is simply the best. I am in the process of moving from the west coast and needed a…read moreplace to store some of my things while I'm in the transition. I called up Castle Self Storage and had the pleasure of speaking with Raquel who not only helped me conduct business via fax and email, she was professional and very friendly. One of the times I was in town, I went by the unit and was impressed with the facility itself. It's very secure, which was reassuring considering that I'm 2000 miles away for the moment. Later, I did have a question about privacy protection but all I had to do to was call Raquel who guaranteed me that there was never any reason to feel nervous about my name or my property being compromised. If you need extra storage space, either permanently or temporarily, I would absolutely recommend Castle Self Storage. Margaret West coast, but only for a minute.

I had very good luck with renting at extra space storage on Washington Street in Weymouth the staff…read morewas very friendly and helped me quickly with any questions I had I would definitely rent from them again If needed! Tammy March 2025

Extra Space Storage in Weymouth the best place to rent a Storage unit. Tina Is always friendly and…read moreprofessional.

McCarthy Movers of Weymouth (Rob and his team) were excellent to work with. They were kind,…read morefriendly and got the job done quickly! Thank you, Ryan and Ryan. It was such a hot day and they remained upbeat. I can't say enough about them. I will use them again for sure!!!

Rob and his team were efficient And more importantly they were a pleasure to have in my home. I…read morecan't recommend them enough. They packed me up then delivered when promised. They exceeded my expectations. So helpful when arranging my furniture.

Great experience today with Michelle Very knowledgeable and…read moregreat customer service. She helped me find the best unit to fit my needs and was very professional I highly recommend and very clean and secure facility

I've had a storage unit here for a year. They are in a really convenient location for me, have fair…read morerates, and I get one month free. I've called with questions a couple of times and they are always helpful. Plenty of room size options, new facility and keeps my stuff well-stored. Recommended.

"Outstanding" is the only word that comes to mind when I write this review. This is the second year…read morethat I have stored my vehicles with Hingham Toy Storage. Each year, the owners have gone beyond expectations. They are courteous, flexible in meeting individual needs, very professional, and customer-first in their business approach. My vehicles have been taken care of at HTS in the same way that I care for my vehicles. Bottom line: They are the best! (As an aside, I am not an employee of HTS, I have no financial interest in their business, and I am not related to them by blood, marriage, or any relationship other than being their very happy customer!) Joseph M. Cheney, Jr. (Easton, Massachusetts)

From the owner: Within our secure, indoor car storage facility, we protect and manage our clients vehicles whatever…read moreyou drive from custom to vintage from sentimental to luxurious we treated with specialized care Outdoor storage is offered in our video monitored lot. Spaces are easily accessible, allowing you to access your vehicle at your convenience. Ideal for cars, trucks, small boats campers, and trailers.