Legacy Pool & Spa is a highly professional company that I would recommend to my closest friends and family. Kelli is not only one of the most knowledgeable pool professionals in the country, but she's one who continually gives back to the industry, offering her knowledge and expertise to other pool professionals as she raises the bar for the entire industry. Her dedication to the industry, which includes among other things, leading training sessions specifically geared towards women in the industry, are highly regarded as some of the best trainings available. You'll find her dedication to her customers even greater than her dedication to the industry. read more

We have a one year old pool with Hayward equipment and an app you can use to run the equipment via your phone. It's called the Omni Plus. We suffered a failure with the app and called Leslie's Pool who stated they could send out a rep to reset the app. $195.00 later, they couldn't fix it and stated you need to call a Rep for Hayward. Found Legacy Pool & Spa (Kelli) and she came out and got it up and running. Very knowledgeable with all equipment. Don't waste your time at Leslie's, call Legacy Pool & Spa.......If I could give more than 5 stars I would.....Thank You Kelli...... read more

I was about to fire my previous pool guy due to lack of follow up and problems I was having. I called Kelli and she instantly made me feel comfortable that she could help me get my pool and spa ready for summer. After an initial consultation and first pool service on Monday 6-4-18, I'm speechless at how wonderful my pool looks! See pic I highly recommend this company. The price is worth the customer service, and professionalism I have already experienced. I'm not a kook that post random reviews. I'm seriously recommending this company. You may find a tad bit cheaper quote, don't do it. You will not be disappointed with 6-30-17- update After 1 month of pool service I am extremely happy with the customer service and my pool has never looked better! Thanks Kelli 8-7-18 update 2 full months of service and I cannot be happier 12-8-18 update Still very happy with the service. The trees are falling and the air is crisp. My pool still looks beautiful. I highly recommend the company read more

Legacy Pool & Spa - Crystal clear pool and spa - Pool Cleaners Near Me

Worst pool company ever, the pool cleaner Mike, is a rude and unprofessional individual. This Guy was the worst. Hired this pool company, because my last pool guy did not have enough chemical in the pool, so it was a little green/foggy. We hired legacy, they made tons of promise, they would fix my pool asap. Told me I need a new cartridge filter for $700, I said fine, wife Kelly said she would install in week 2, then bill me, then husband Mike, said no, must pay upfront, Mike advised me. By cleaning the cartridge everything will work better, but the opposite happened and then the nightmare started. When I confronted the Kelly/owner on text about the crappy looking pool, and the filter system not working since I hired them. I was told by Mike I was disrespecting his wife, by simply asking why does my pool look like crap and I am paying. These Guys did a poor job, their were debris on top of the pool, the pool vacuum was floating on the pool top. I advise, I was not happy with their service after three weeks. On the 3rd week, the entire filter system was not working, this Guy screwed up my entire pool system. When i confronted him, he cursed and call me a cheap Mother$*$@#, in front of my wife and kids, Thought he was going to attack me in my own back yard. DONT HIRE THESE GUYS, Especially Mike... read more

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Keli just quit showing up for weekly pool service. No phone call, nothing. Refused to answer our calls and messages. She would miss weekly services quite often, always with an excuse. Left our pool looking like crap. Would not recommend Keli or Legacy pool service to anyone! read more

W O W!!! Here is the situation: an older pump coupled to an even older heater gave up the ghost to encroaching algae. I called the two most popular pool and supply stores in the Pocket area and asked for a service support recommendation: two-for-two recommended Legacy Spa and Pool and owner/operator Kelli Carrillo! I called and got an instant and pleasingly energetic response, and within hours she was stopping by to do a needs assessment of the hot tub. Very quickly sizing up the issues, she offered the next steps and fixed cost for all she would do. She was very clear in pointing out what would need to be done and what the next steps would entail. And we did them! She came back a day later with the new pump and her complete electrical and mechanical equipment sets, reinstalled the pump to a new threshold of technical excellence (quieter, more energy efficient and tuned to my personal requirements), and replaced the out-of-code breaker box. In sum...service with a perpetual smile, expressly effective and efficient, and bottom-line economical! I heartily endorse Kelli and Legacy Pool and Spa! read more

I have had the worst experience with Kelly don't know how to communicate very rude a liar and incomplete work but constantly want to get paid I would never recommend her dirty nasty unprofessional ass people I would never recommend them again.Paid her gave her a tip she told me she will come back on Monday never returned I called and begged her only for her to say she will not be returning lost my mother all I want to do is sit in my backyard daughter called her crying and asked her to please finish the work had no type of heart very nasty and Unprofessional people very nasty I would never recommend them again never I watch the cameras only to see her do half of the job when I'm home she tried to look like she's doing the work only clean my filter twice out of five months what type of business is this. I work hard for my money and also care for Many hospice patients and dementia That enjoys looking at the pool .She claim she serviced my pool every Saturday yet came Friday look at my pool should not look like this with a pool lady who gets paid every month. Very unprofessional maybe she needs to go back to school this is not for her I'm a nurse and I do have passion for everybody I will go above and beyond to help my patience to keep them happy I guess when you were trained they didn't teach you about customers satisfactory first I will make sure everyone that I referred Kelly to really evaluate her and not let her stand there and sell you a lie just to get your money Pig read more

Legacy Pool & Spa - Pool Cleaners Near Me

My husband hired Kelli a few weeks ago to service our pool. For $750 she would come daily to brush our brand new pool and get ride of all the sand and make sure the water is clean. She would come for a day then not show up for a few days. When my husband would call her to come see that the water is very dirty and lots of sand in the pool, she would have excuses and change up the story. First she said we have to brush every day after she originally said she would do the brushing. Then she said if we pay her more money she can put additional chemicals in to get the water back on track but still lots of sand in the pool and she could not explain why, however when she was hired to do the job she guaranteed the sand would be gone and water would be crystal clear. After she requested more money and still our pool looked like a disaster had happened to it, my husband had enough and told her she's done. Of corse she still collected her $750 as she threatened to sue if we didn't pay her even though she did not get the job done. Please do not waste your money, you will be paying double. We had to hire a different pool service company to get the job done and paid again. Our pool is finally nice and clean. read more

Easy appointment setup, arrived on time. Kelli was polite, friendly and informative. She took my drained nasty dirty spa and turned it into a nearly new spa again. Super happy with the work and prices. Folks do not have any reservations on using Legacy to get your pool or spa in sparkling clean condition. Thanks again Kelli. Use me for a referral anytime. read more