I have been Pete's customer for almost two years and cannot recommend him enough. He is extremely…read morereliable, communicative, and does a great job. When we moved in, our pool was in disrepair- it needed re-plastering, had a hole above the waterline rainwater was seeping through, and had derbris blowing in from the sprinkler. Pete informed me how these issue were impacting the pool system. I could tell it pained him to see my pool in its current state, but was also really respectful of the costs of these repairs in these challenging times. The pool was always perfect when Pete left, and as we made the fixes he recommended, it continued to stay perfect between visits. Pete is a small business owner, with competitive pricing, and provides tremendous value for the price. He is earnest and just a real person. Highly recommend.

The owner of this business is very arrogant and communicated in an over bearing manner. I requested…read morea complimentary service inspection/quote for a chemical start-up and weekly service. The appointment started out fine, but as soon as my husband and I let the owner know we are hands on and not uninformed pool owners that prefer to price shop replacement filters and have a home warranty that covers the equipment the appointment went negative. The owner, Peter, got pugnacious and said he needs full control over his pools and that pool owners don't know what they are doing or buying and he doesn't allow his customers to purchase their own filters and that he has enough customers and we should go with someone else. My husband and I were standing there shocked at his behavior and watched him storm out. The added insult to this interaction later came when we realized that when the owner stormed off he intentionally left our side gate wide open. Our dog got out and was wandering our front yard. Thankfully we have cameras and were alerted quickly. I do not typically write reviews, but the unprofessional manner in which this owner handled himself compelled me to write this review. Hopefully he reads this and learns something about being professional. I support small businesses and prefer to give my business to those in my community, but when the business presents themselves as one that is looking to take advantage of "naive" pool owners I agree with Peter we will go with someone else.

Came down and met with Ali on Friday…read more After being traumatized (from the last pool experience), and being more educated... Asked a lot of questions and was very satisfied with his answers and experience.. Doesn't try to upsell you-like how I paid for a spring cleaning( previously $300)... where he charges under $100.. No hidden truths or accusations.. Will update in a few weeks after service is started..

Hired this company after I quoted with a reasonable price for full service! Everything went well…read morefor about 5 months and then when winter hit and we had a little storm my pool was filled with leaves. Now I understand everyone with a pool had the same issue. So I was patient with our pool person when they informed me that the owner/manager would be coming out to do the cleaning of the leaves. I waited 3 weeks for someone else to come and clean the leaves, no one showed up. My pool had leaves for close to a month, I had had enough. Service was pretty average, I would not recommend this company for the service and the lack of communications.

My ex use to clean my pool and we were together 9 years that when he left I thought I knew what to…read moredo. I had no idea! I got my pool milky but not clear. I then had to hire a pool company to clean my then black pool. They drained it, acid washed it the whole 9 yards and refilled it and I hired them to come for the weekly service. Unfortunately they stopped doing business but they did have Heat Wave Pool Service take over. Allan does a phenomenal job! He has been taking care of my pool about 6 months now. He comes weekly and my pool is still blue! I have recently covered my pool (so leaves don't fall in since it's winter) and Allan still comes and cleans and does the service. Allan even showed my son where we need to drain if our pool overflows during the winter when it rains - I never knew we could do that! Thank you for all that you do! I highly recommend Allan and Heat Wave Pool Service. Allan is very thorough and knows what he is doing.

I hired this company because I saw that they were servicing my neighbor's pool. My current pool guy…read morehad been going up in price higher and higher so I thought I would get an estimate from my neighbor's pool guy to see if I could catch a break on price. So I spoke with the guy and he passed my message to the owner Allan and Allan came by and gave me a significantly lower estimate than my current service. So I gave my current service a 1 month notice and then Heat Wave started. Within 2 months my pool started to turn green and was gradually collecting debris that was not being removed. Now granted I do have a high maintenance pool which he saw and we discussed in its entirety when he came for the estimate. He saw the shrubbery around it and we discussed what happens in the winter with storms and I thought I was all set! He never told me he didn't have a vacuum in which how could you service a pool like mine without one?? He started the service in October of 2018 and by the end of November my pool was green. Then the complaints started from their end first and they wanted me to go out and empty skimmer baskets. My pool was green and there was dibris EVERYWHERE! What good would it do if I went to empty skimmer baskets and they have no vacuum and my pool is full of DEBRIS?! So I made my first call to Allan about the pool being green and his service guy leaving my pool pump in service mode (which made it run 24/7 directly attacking my electric bill) and he began to raise his voice to me and tell me that my pool was a nightmare as if he had never seen it! He then calmed down and started to address the issues and stated they would spend additional time on it in December and that I would have to pay an addition $35 which I did. My pool was filthy all winter including the spa. They never even got debris out of the spa! The storms were happening so I delayed starting my calls to new pool services until February. I then bit the dust and tried to get my old pool man back who was a master with my pool but unfortunately for me he had left my area but told me he would keep an eye out for me. Fast forward to March of 2019, I had started to look for a new service but Allan tells me they have purchased a vacuum and would be able to handle my pool as well as a few others they were having trouble with better now. Throughout the month of March there was 0 improvement to my pool conditions and ironically he calls me to quit on April 3rd. Of course, I am blown away by this because he stated he had bought the vacuum and that my pool conditions would change. He then stated that they would get it in good condition over the next couple of weeks but it would cost me an additional fee of something like $250!! We hung up and I frantically tried to reach out to the companies I had been playing phone tag with and one answered the phone!! I then called Allan back within 30 minutes of them basically quitting or me having to cough up $250 and agreed to part ways and he agreed to a full refund for the month of April which I had already paid for. So the new guy came out on April 5th and made my pool look like it did before I hired Heat Wave in less than 2 hours!!!! I couldn't believe my eyes! I hired him on the spot! So the month of May goes by and I am ecstatic with my new pool service but there is no refund check from Alan so I give him a text to inquire about my refund. He immediately agrees to put the check in the mail. So the check arrives in the amount of half for the month of April. So I text him to remind him that we concluded our business on April 3rd along with a copy of my canceled check to the new pool service showing the date of April 5th in which I had paid them and told him we had dissolved our business on April 3rd without them ever servicing my pool in April and they had been paid in full. He responded on text that they had serviced the pool for 2 weeks in April! Really? What would they have done? My pool was sparkling clean for the first time in months!!! So of course now I call him and he briefly states "I remember we serviced the pool in April for 2 weeks so you only get half of the refund and have a nice day" and then he hung up on me! I called once more and was promptly delivered to voicemail. This is my experience with Heat Wave Pool Service and Allan Frosh. Usually the moral of a story is that you get what you pay for but in this case--I didn't even get that! And in addition I got ripped off! I am just so happy that I have a great pool service today. Photos are included.

Aloha, Aquatique Team!…read more We hired you initially because, after just being newly married, my darling hubby insisted we buy a home that already had a pool. Fine, I said...but I am NOT EVER going to learn how to keep it from turning green. I don't care how easy people tell me it is to do by yourself. I simply want to enjoy getting in - and looking at - a clean pool every single day. AND HERE WE ARE 15 YEARS LATER - I am still happily married with a sparkling pool! Thank you for having fast and friendly service by all of your technicians. They have been knowledgeable and a pleasure to work with. Thank you for having the BEST office staff. My phone calls are always answered in a timely manner with a cheery attitude. Have you always been perfect? No. Most of the time? Yes. But just like relationships, I believe companies should be "judged" by how they take care of you when a problem arises. Everyone is GREAT when there are no hiccups, but when you hit a bump in the road, the reaction thereafter will reveal true character. Your character is honest and wanting what is best for the customer. You have bent over backwards to make sure our needs were/are met. You have been voted Best of the Best in the Press Tribune and Reader's Choice in Style Magazine because...basically, you care. You have earned, with hard work and attention to detail, every kind word that has been said about your company and all of your employees! May you have continued success because I could never imagine anyone else taking care of our pool - least of all me! Mahalo for exceeding our expectations. Sincerely, Joycelyne Perry (and Brian, too!)

Well, thanks for the reply, but I wish you could call/email/text me to let me know that there is no…read morepower so I could solve the issue with the contractor, instead you decided to say nothing until I moved in and the pool was green. Sorry to say that but terrible job

Responded quickly, came next day to do a full assessment of the pool free of charge, provided a…read morequote and spent time reviewing all his findings which was helpful and educational. Very friendly, great communication, professional and knowledgeable. Looking forward to working with this vendor.

Had my SPA totally cleaned and chemicals added in the same day that I requested service. Great…read morejob!!!

Service as it's suppose to be. I started of trying to get a quote for a pool service. Johnny was…read morethe first call I made and he picked up the phone and shot me a quote and availability right away. I decided to shop the competition left two msgs at one contractor and never got a call back. Another returned a quote of $1,500 for a 2 hour job. You can tell a lot about a company by the way they quote jobs but this review is not about them. I had some questions (requiring 3 phone calls) and Johnny picked up each time. His price was very reasonable and had great communication before, during and after the gig. He speaks English, was easy to understand, and the service was done as planned and on schedule. If you are looking for someone who understands pool care is a service business don't waste your time, give Johnny a call.

Great company, great customer service! Very conscientious owner and really helpful. Don't think you…read morecan go wrong using this company. Thanks Johnny for your help! The pool has never looked so clear.

They are on time every week, and do great job, always going above & beyond…read more I use them for weekly maintenance. Had pool heatpump installed by them aswell Thanks

I was a client of Bishop Pool Service for about five years. I inherited them from the previous…read moreowner, so they're well aware of my pool being a saltwater pool. That said, it was always a challenge to get them to use salt instead of chlorine when they would adjust chemicals and clean my pool. No matter how many times I asked, they would forget and continue to use chlorine, which unfortunately was too harsh on my toddler's skin. I made multiple calls about this and reminded the technicians multiple times about this, but I would still get a new technician every six to nine months, and I had to start all over again. The two straws that broke the camel's back were: 1. A 30% increase in monthly pricing 2. A new technician explaining that the reason they can't add salt is because it slows down his route I switched over to Ralphie's Pool Service and am already much, much happier. Ralphie's pricing is significantly less expensive, they bring their own pool salt, and they don't even charge you for the salt. Bishop also charges $300 to clean pool filters compared to $100 with Ralphies. Joel (my technician for the past year at Bishop) was awesome btw.

I am so grateful I found Bruno! He has great pool experience, is always super nice, reasonable when…read moreI need to have something fixed and my pool has never looked better! Thanks RGM pools!

I manage my own pool monthly but when my filter stopped working I needed professional help. When I…read morecalled RMG, Daniel answered right away. He fit me into his schedule that day and there was no charge for him to take a look at what might be wrong. During his visit he was able to test a few things and a small tweak had things working again. RGM will be the first place I call if/when I need any help with my pool. Give them a shot!!