NOTE to Yvonne: No one had a bad day coming in, we had a bad day walking out. Who leaves a customer sitting in a chair with her nails half way done, waiting for the technician to check lottery numbers and gamble? I think my review is fit for my experience with this business, but thanks for noticing it wasn't a good experience for me and my two sister in laws. =)
I just wanted to let whoever is thinking to come here know, they have officially changed their name back to Lee's Creative Touch Salon & Spa, PREVIOUSLY named EUROPEAN SALON & SPA. So make sure you read these reviews, its for the same people, same owner.
So I originally called a salon called Lee's nail something but guess they changed names and locations. to European Hair and Nai Salon. It was difficult to spot, hidden in a building next to the Peppermill casino.
Came on a Sunday. I got a pedicure, my sister in law got a full set.
This review will probably be the most unhappy review I've had anywhere before.
First off, the atmosphere felt claustropbic and there was way too much stuff in there, the spa chairs are a couple steps up higher than the rest of the salon. There was only one nail tech when we got there. The lady we spoke to on the phone, while trying to find the place said she would be there. We sat and waited for about 5 minutes and the lady arrived. She told us she was the owner.
She was full of energy and was babbling on about how she was playing at the casino and won some money.
Anyway, I was seated at a spa chair. While the other lady finished a client. I saw her take the tools to the sink, I couldn't see from where i sat if she cleaned them right but I hear rinsing and stuff. And I already felt uncomfortable because I dont think she used procedural cleaning, because she came right back to me.
She began to clean my cuticles, she did a bad job, it was sloppy work and i do pedicures on the regular, she would be one of the lowest ranked I've ever experienced. She just went over my toes cutting my cuticles and extra skin quickly. Like she was rushing or like she knew she was doing a good job or something. (BTW-I get pedicures every two weeks)
She then went on to buffing, she used the longer dark gray filers and began to file all the tops of my toes (Which is definitely a no no, because youre ruining my naturally healthy nails) i was already annoyed by now, she was doing a F grade job, like she never went to beauty school before. She eventually used a smoothing buffer.
Applied the polish sloppy and left lots of nail paint around my nails(meaning not on my nails) and didnt even bother to clean it up with a brush dipped in acetone.
Horrible. I already decided then I wouldnt give her a tip. This was the first time i didn't tip a nail tech. She finished me in 30 minutes.
During my session, my sister in law got her nails put on. Just the tips by the owner. and had 4 nails applied with the acrylic powder, then the owner told her, "i'm going to check my lotto numbers i'll be back in 5 minutes." she just said "um okay."
well the owner left my sister in law with her nails not even halfway done. my sister in law showed me how her cuticles were bleeding, the lady was grinding so close to her skin they were all really red and the pinkies were bleeding. She was horrified, she already told the lady that it was hurting her and the owner said, "it's okay i won't hurt you" but still she did.
20 minutes later we're still waiting for her. I called the store number because I knew it was forwarded to her and she picked up and i asked if she was still coming back and she said she did.
she arrived 10 minutes later. And finished my sister in laws nails. She applied the acrylic so sloppy that it took longer to file down so it was burning through to her natural nails.
During the rest of her service, the owner was talking about how a lesbian was hitting on her and talking about how her husband doesn't run her, shes like in her 50's. Shes one of those over the top old asians, who think theyre still young. (BTW im asian too so dont trip)
Neither did she tip. My other sister in law was there with us and she orginally was going to do a fill. but decided not to after seeing what we went through.
We left. Never going there again.
HIGHLIGHTS:
Service: Absolutely unprofessional, offending to make us wait that long especially being new customers. And leaving in the middle of the service to check on your casino lottery ticket?
Cleanliness: DIRTY. Tools are supposed to be sanitized for 30 minutes or longer to disinfect everything and she obviously just rinsed that out.
Price: Cheaper than most places in Reno/Sparks. But that means you get cheap products, lowline nail polish selection and a claustrophobic salon.
Will I go again or recommend? NEVER. read more
