Unfortunately, I am going to have to write another review as I was personally targeted and attacked by the salon owner, Tess Wright, yesterday evening. I am a consumer in this market as I had paid Lesley Arends for a service. The service was a cut and color, and at first glance everything seemed perfect, later on I had an awful experience at this salon (specifically communication styles and customer service in general, combined with my damaged hair). I originally decided to say nothing as I believe in giving people many chances. Those chances I gave to Lesley Arends ran out and I told her I would write a review if she continued to act immaturely. You will be able to find the whole story of this horrible experience in my other 1 star review.
Essentially after my review was written, Lesley Arends decided to post a comment to my review which I believed she worded to the best of her ability as she sounded professional. The comment she posted did not bother me as she was defending herself and her work and I can understand that. I did however feel like she blew the whole situation out of proportion and she even said I threatened her. THREAT is a VERY BOLD AND STRONG choice of words as she is making it out as if I am physically capable of harming her!! I told her if she continued to act immaturely and completely ignore me I would write a review about my horrible experience with her!! She had called me a bully, but I only messaged her somewhat negatively ONCE. Not repetitively. It does not make me a bully for standing up for myself as I care deeply about my hair. What happened later BOGGLES my mind!!
Tess Wright took the initiative to personally attack me yesterday evening for my honest review 4 days ago. She had sent me a personal NASTY message I will be linking below!! She told me that I was a bully just as Lesley Arends did. I was also told I was not going to get far in life because I am entitled out of the kazoo! She then continues to be demeaning as if I AM NOT A PAYING CUSTOMER!! She told me the time period I waited was insane but EXCUSE ME for giving Lesley Arends MULTIPLE CHANCES to fix her behavior for a paying customer. Tess Wright expressed to me that she remembers me LOVING my hair which I found EXTREMELY FUNNY as Lesley Arends had closed alone that night and it was just the two of us. Tess Wright then furthers to ban me from the salon which I have ABSOLUTELY NO PROBLEM complying with. I was NEVER ONCE told prior that I was unwelcome. She acted as if my behavior was inappropriate, but I think when you read these messages, you'll see otherwise. I was told I owed an apology which I STILL DO NOT feel I owe as my hair WAS DAMAGED and I was treated in this way.
Tess Wright continues to shut me down by saying I needed to learn from this and that I was a very unhappy person. She called me a LIAR when I WAS THE ONE that had to replenish my hairs health. She then explained how they back up their work and reputation, and that their reviews speak VOLUMES. I decided to check out a few other 1 star reviews and they all talked about horrible customer service! So maybe reviews don't speak too highly!! Tess Wright then furthered her rudeness and disrespect by telling a 19 YEAR OLD to grow up!! HOW RIDICULOUS IS SHE!! I am still a child and I am still growing up!! Shouldn't she be grown by now? I mean call me an old soul but what ever happened to customer service!
I wrote back a very professional and nice message with a few disrespectful remarks as I was actually attacked by A CYBER BULLY!! I have posted my damaged hair and messages between Tess Wright and myself as this is truly VILE AND DISTURBING!!
I really do hope you read this comment and think TWICE about going there!! Below you will see photos of my hair fully dry prior to brushing it and post brushing it. You will also see my messages between Tess Wright and myself.
Keep your peace everyone!!! read more