Mia the nail technician has been amazing... definitely will go back to her again. Was very pleased

I walked in and asked how long the wait would be and she said about 20 mins. I waited and then waited some more and then more people were walking in and they had no system to keep track of customers didn't put our names down or anything. Then people that had come in after me were getting taken back for services and I kept getting pushed back I waited a long time and I was getting impatient almost walked out but I honestly didn't want to have to find another place to go and wait more... I had already waited a while. So I just waited then asked the lady am I next? I was nice about it but I wasn't very happy about the way they were handling it. Finally I get a nail tech and she starts on me getting a gel fill. Then less than 5 mins im with her she just leaves cause another customer comes in and starts talking to her and complaining about her needing to see her immediately extremely rude noone was communicating to the customers it was so disorganized in there. She leaves for a while and starts working on the other customer and says nothing to me. No sorry I need to handle this, no sorry ill be right with you. I am pretty patient and understanding but when you leave me hanging its not good customer service. So the lady next to her can see i dont look happy and she gets done with the other client she is working on and tells me to get in her chair. I was annoyed at best. Then she just quietly says sorry. She did my nails and they were ok very rushed they looked sloppy on the French she gave me she took no time to make them look good they were ok. Now my thumb nail is lifting and I never get lifting its very rare. I wont be going back. Very disappointed in the quality and customer service I received. They also cost me as much as a full set. read more

First time at this nail salon. My nails looked great. My only concern is sanitation. The salon is not very clean or sanitary. Floors and most areas could use a good cleaning. read more

I didn't make an appointment but was able to be seen right away for a gel pedicure. Everyone was nice, welcoming, & gave a very relaxed vibe. They were able to give me exactly what I described without an inspo pic. It wasn't as relaxing as a spa, of course, but for a quick in and out experience I will certainly be back! read more

I saw Mia and Tyson for my mani/pedi and I'm ready for St Patrick's Day. Spa was clean and music playing. The work done on my nails is always perfect., read more

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I got a pedicure and manicure for my birthday which seemed great at first. 3 days later I am in the ER in excruciating pain & they tell me I have a fungal infection and I have to have my whole big toenail removed. Please clean your tools & do better. I spent my birthday weekend in the hospital in extreme pain due to your unsanitary environment. Will NEVER come back here again. read more

I called last minute for a pedicure, and they were able to schedule me in sane day! I arrived 10 mins early and they tool me exactly at my appointment time. My feet feel good again! They were so gentle getting out my ingrown too. The shop was clean and professional, I'll be coming back for sure! read more

Mochi Nail & Spa - Pedicure - Nail Salons Near Me - Reno, Nevada

I tried Mochi nail and spa out for a pedicure and it's probably the best pedi I have ever gotten. I opted to do a spa pedi which included a scent of my choice (I chose mango) but they have melon, lavender, macha and a couple others. With that comes hot stone massage, paraffin wax and hot towels, as well as a wonderful foot massage. Mochi spa is clean, they use brand new files, and they have lots of pretty colors to choose from. The man who did my pedi made conversation and made me feel at ease when discovering I was very ticklish. He had distractions and found pressure points to make it not tickle so much which I really appreciate. Not trying to accidentally kick someone in the face! I will definitely be back again! read more

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They have zero respect for your time. Don't bother making an appointment because they don't keep it. They take walk-ins ahead of you making you wait. So, if your time is valuable to you, don't bother coming here. read more

Wonderful business . Our go to pedicure spot for 2 years now . Go on a Saturday afternoon and no wait . They are so wonderful about remembering you and your nail preferences /issues . read more

When ever I come here I always get NIHN HO she's #6.. she never fails at what I want or moves a different direction in design. Thank you love you guys always great.. To the gentleman that did my daughters nails he was very gentle and friendly .. read more

Mochi Nail & Spa - NIHN HO #6 - Nail Salons Near Me - Reno, Nevada

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First off, when you call to ask when to come in and are told a certain time, the business should stick to said time. The agreed time was 1:15, an hour from when I called. I arrived at 1:05, making sure that I was early/on-time, and yes I did check-in. At 1:15 the entire waiting area was sat, except for me. I patiently sat until 1:35, when I finally asked if they were going to be able to get me in for my 1:15 appt. The woman looked around (at all technicians, whom were very busy) and told me to go wash my hands. I've had my nails done enough that I knew would be sitting down to a double booking. I was done with them at that moment. I took the time to call and set an appointment. Which you took and then FAILED to accommodate. When someone books and appointment, they don't expect to wait 40 minutes plus, nor do they expect to have a shared technician at the appointment, unless asked beforehand. Mochi, you may be close to home, but I'll happily spend my money on my way home at a Nail spa you should *eNVy. read more

I really like this place. Great for anyone who lives up north. Very nice staff and they do quick work. I would say go in the afternoon because mornings are usually very busy. I say 4/5 because it depends on who you get if you want dip nails like me. Some of the ladies do a very good job but one does a very poor job and it's frustrating when you leave with uneven nails. After waiting and then taking an hour to finish since it was a busy day I did not want to stay and complain either so that is my fault. Overall with the kindness of the staff and the fact that they will always get you in even if you have to wait I will be back. I would still recommend. read more

Overall they overbook and either rush you through your service or you end up waiting and then leaving even with a scheduled appointment.

My wife went here for a simple fill. She came out injured, after having the tip of her finger ground away, exposing the meat. Like two layers of skin, gone. Did I mention she uses crutches, because of a torn ligament in her foot? So now that'll be even more painful, because the skin on the tip of her finger is gone. And to make it all better? They used nail glue to stop the bleeding... Which my wife says, after wiping it on her bloody finger tip - THEY PUT IT BACK to use on someone else. Cross contamination, anyone? And the cherry on top? They charged full price. I had to call and complain before they even kinda sorta mentioned that MAYBE they could do a discount, maybe. But discount or no, the disregard and disrespectful way they treated her leaves me to believe they don't give a CRAP about their customers. I should not have had to call and complain for them to attempt to make it right. They should have done that already. She's already told me she's never going back there again, and I for one don't blame her. read more

Mochi Nail & Spa - They claimed the grinder malfunctioned when they cut my wife's finger - Nail Salons Near Me - Reno, Nevada

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I have been visiting this salon for a couple months now-I have not left Disappointed once with the quality of my nails. They are Always beautiful and I am in and out fast. read more

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This is my second time back and I'm still happy with this location! I love ombre nails and they execute it nicely. The shape is always on point. The gel pedicure was also perfect. Very relaxing and a must, honestly. This salon is 10x better than any other I've been to. I plan on making this my staple spot. read more

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Thank you Kim Lan Vy Henry Loved seeing y'all today You all always make me feels special I am all set for Mother's Day read more

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I love this place!. The staff is really good and super friendly. They always do an amazing job! Thank you for everything Kim. read more

Mochi Nail & Spa - Nail Salons Near Me - Reno, Nevada

Love ! The woman was very quick and knew what she was doing! Very good customer service. read more

Mochi Nail & Spa - Almond shape with green glitter tips - Nail Salons Near Me - Reno, Nevada

I got a fill manicure and my favorite girl Ahn did them for me. She is the sweetest person and she does my nails Beautiful everytime. I'm so glad I found her and this shop. read more

Mochi Nail & Spa - Beautiful purple nail polish and glitter nail polish. - Nail Salons Near Me - Reno, Nevada

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Went back a few years later and the staff seem to have significantly changed! Very friendly and the work was great quality and they were very quick with the walk in appointments too. read more

Came in as walk in's and my boyfriend and I immediately serviced. The guys Hai and Ben took care our pedicures and did a an amazing job. My boyfriend loved it and it was a 10/10 experience. Friendly spa and had some good laughs while getting our toes and feet pampered. read more

Absolutely love these nails. Mochi nail & spa never misses! Cindy did this set, love the attention to detail. read more

Mochi Nail & Spa - Nail Salons Near Me - Reno, Nevada

The girls are so good before my husband passed away he wanted to get his feet and nails done and he wanted minions on his finger nails and they free handed them on his finger nails. read more

I loved my first full set but not the third, only true complaint is the nails are so sharp and uneven it 1) looks horrible with being so uneven 2) hurts really bad that they are sharp but I like this place and the nail techs are nice just a little too rush. *Update* Very UNHAPPY with my nails this time. I went to a lady my kid usually goes to and I said yes to trim my nails a tiny bit not a lot and she cut them down to my skin, nicked my skin, didn't fill them fully, you can see where they were filled before and it shouldn't be that way, there not smooth at all, not even, etc read more

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Not only did I walk in I was taken back immediately. The ladies doing nails were nice quick and efficient. I attached photos of what I asked for vs what I got and the nails are almost identical. 10/10 would recommend! read more

Mochi Nail & Spa - Full set - Nail Salons Near Me - Reno, Nevada

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I dropped my teenaged daughter off for a gel polish manicure. When I left, she was with a nice woman, but after that she was transferred to a man, and it was apparently his first day on the job. The state of her nails when she came out was tragic. Such a sloppy ridiculous job. The shape of her nails was random and lopsided. You could see right through the polish to her nails. We'll never be back. Time and money wasted. read more

Tried this place for the first time and the gal I got (I forget her name) was very kind in regards to letting me take my time to choose. I'm very picky and indecisive and she even did a couple different test nails until I decided on one I was happy with. I changed my mind multiple times (sorry girl) and she got near to the T of what I wanted. I was nervous I'd really dislike it since I wasn't used to the color but she did a great job. There were two different customers who came in one after the other and stated the nails they just had done were broken. Hopefully mine last. Here's a pic of what I wanted vs. what I received. She was also very quick which I loved. read more

Mochi Nail & Spa - Nail Salons Near Me - Reno, Nevada

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Nail tech did horrible. 3 days later my gel polish was chipping just from taking a shower. They're also bubbly from air in the acrylic during application. Messy. Besides that my nails look NOTHING like what I asked for. My nails are crooked, she used a DIRTY bit on the nail drill, AND my hands were BLEEDING from her cutting my skin with the drill. Nail tech was also rude, especially during payment. I would not suggest. I've never had worse nails. read more

Mochi Nail & Spa - Crooked nails. - Nail Salons Near Me - Reno, Nevada

Good stuff: quality is always good, staff is always nice and prices are better than other places in the area Bad: they are not good at sticking with appointment times. Everytime I come (I always make an appointment) they make me wait 15-45 min. Super frustrating. Would rather just tell me to come at a later time... read more

What a great pedicure I received. Got right in and they did a fabulous job. They even fixed my yucky toe and it looks pretty again. Very nice staff and clean salon. read more

I've been all over town since moving back here. They do amazing work. Kim and Lyn are my favorites!! Many family members go as well faithfully every two weeks. read more

Mochi Nail & Spa - Nail Salons Near Me - Reno, Nevada

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They got some Baaaaad Bihes up in here!!! My claws are ALWAYS on point because of these beautiful ladies!! Kym is the SHIT!! read more

Mochi Nail & Spa - She fking HAND PAINTED these bihes!!! No stamps, no stickers.....just some straight up badassery!! - Nail Salons Near Me - Reno, Nevada

I'm beyond happy with how my nails turned out . This is my first time with acrylic nails and this salon hooked it up ! We walked in and still were seated within five minutes and done with a full new set in 30 min. This is such An amazing salon . I will be back ! read more

Mochi Nail & Spa - Nail Salons Near Me - Reno, Nevada

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My sister in law lives in Reno & I am soooo glad she's only 3 minutes away from this salon. I've been twice now when visiting & each time was phenomenal. I get greeted right away, taken to the chair asap & leave in a decent amount of time. My first visit was almost 2 years ago, my boyfriend & I got pedicures & safe to say they were so amazing he fell asleep! My recent visit was this past weekend & once again was treated so great! Went in for a pedicure & decided to spoil myself with a gel mani. Both came out so great!! Definitely might need to visit my sister in law every 2-3 weeks to visit the ladies here! So from the Bay Area to Reno, this salon will always be my go to! read more

I was pretty excited to finally get my nails done since everything was opening back up. They were available to take me which was nice and the place is clean and neat. Not much of a polish selection but I found the color I wanted. My nail tech was very friendly and I was having a good experience until a customer shes obviously had before came in and then all of a sudden my experience was rushed. I understand you want to take care of the people who always come back to you but not only am I a new customer but wouldn't you want me to come back as well? I wasn't getting anything crazy done just a regular mani & pedi but I feel as though my mani was completely rushed and looks like I could've done it at home. Pretty upsetting read more

Mochi Nail & Spa - Regular Mani - Nail Salons Near Me - Reno, Nevada

EVERYTIME I come in here. I'm waiting. And yes, this is WITH an "appointment". Only reason I'm having to come here is that someone gave me a gift card and I have to use it. I've only been waiting 25 minutes so far. I've had to wait for 45 minutes one time, and yes, with an appointment. Go to Lins nails on Moana!! They are friendly and respectful of my time. They DON'T keep people waiting read more

Don't even bother making an appointment. They'll make you want 45mins to an hour. Terrible service

Mochi does great work. I enjoy going there , I just hate that they see closed on Tuesdays.