Unfortunately, I have been a client of Brenda's several times and have even referred friends to…read moreher. However, I am extremely unhappy with my most recent experience and feel compelled to share what happened.
This is now the second time I have experienced significant eyelid ptosis following injections from Brenda. Both times, I have had to wait for the effects to wear off, which can take months. The heaviness in my eyelids has affected my vision and has been accompanied by severe headaches, bruising, and significant eyelid heaviness.
This most recent time, I received 50 units of an alternative botulinum toxin for $500. I had previously experienced ptosis with Brenda and had specifically expressed that I was hesitant about receiving too much toxin at one time. Despite this, she proceeded with the 50 units. I would have much preferred having a smaller amount administered withgreater precision.
This most recent time, I received 50 units of an alternative botulinum toxin for $500. I had previously experienced ptosis with Brenda and had specifically expressed that I was hesitant about receiving too much toxin at one time. Despite this, she proceeded with the 50 units. I would have much preferredhaving a smaller amount administered with product was injected heavily in the middle of my forehead, and I subsequently developed pronounced eyelid heaviness and ptosis. I also received injections into my platysma bands in my neck. The treatment appears visibly uneven, with more product seemingly affecting one side than the other. When I initially asked about this, I was told that 10 units had been used on each sideAfter noticing the ptosis, I contacted Brenda and went back to the office so she could see the effects firsthand. She took photographs, apologized, and provided me with two eye-drop samples. She also called in a prescription for eye drops intended to help open my eyes. I appreciate that she took the time to evaluate me and provide thosemeasures, but unfortunately, I am now left having to wait for the toxin's effects to wear off.
The timing is particularly upsetting because I have an important family event next week that I had been looking forward to and wanted to feel confident for. Instead, I am now dealing with an appearance that does not feel like myself and hoping my eyesimprove in time.
When I returned and discussed my concerns about the ptosis, I also asked whether she would be willing to make a small adjustment to my neck to improve the noticeable asymmetry. She declined to add even a small amount to balance the area and indicatedthat I would need to pay again. Given that I had already experienced the same complication twice with this injector, I was very disappointed by that response.
As a medical care provider myself, I understand the importance of patient care, communication, and customer service.that I would need to pay again. Given that I had already experienced the same complication twice with this injector, I was very disappointed by that response.
As a medical care provider myself, I understand the importance of patient care, communication, and customer service.I take responsibility for returning after my first experience with ptosis because I genuinely believed it would not happen again. UnfortunI atelyI , I am now dealing with the same issue for a second time. Based on my personal experience, I would beI would be very hesitant to have Brenda perform toxin injections, particularly if you have previously experienced complications.
I sincerely wish I could pay $500 simply to have my eyes opened and look like myself again before my family event. Unfortunately, at this point, all I can dois wait for the effects to wear off.