I have contacted this company several times over the last few years. As a business owner, having my…read morecomputer, (email, document retreival, etc. ) working properly is vital, and when it doesnt, I cant work. Each time, they have immediately addressed the issue, and fixed it, with a reasonable charge. Even when someone said they could not (3 companies including Geek Squad, etc.) retrieve the lost data, they did. It is very difficult to find an honest company who understands the urgency of the situation. To underscore the owners honesty, recently I called about an issue, and rather than charge me, he took 20 minutes to tell me how to resolve it -as it was a GoDaddy issue, and again, Problem fixed. HIGHLY RECCOMEND!!!!!

If you're looking for fast, friendly and affordable service for your computer look no further than…read moreMarc Arana the computer repairman. My gaming pc pretty much stopped working. Marc identified the problem quickly, recommended the solution(hard drive) and even sent over where to pick up the item at a good price. Installed and then went above and beyond your normal service by fixing some other small items inside my PC that Best buy apparently had not bothered with. Also explained things in a straight forward easy to understand manner. Highly recommended and will use again. 5 stars to say the least

I feel compelled to write a review after the great service I have received from Paco and his team…read more After years of struggling with my IT, I was referred to Paco from another colleague. When you hire Prodigy, you are hiring them for the service and knowledge and not their pricing. From my first consultation with Paco, it has been nothing but smooth sailing. They communicate everything, every step of the way. I was most impressed with their service this morning. They did some re-wiring and last night and this morning, my network was not working at 100%. I called their after-hours support at 6am, and with the urgency of the matter, Paco called me back within minutes. He had his crew back here within the hour and they fixed everything. Two thumbs and and five stars for Paco and his crew. Thanks guys.

Our sincere gratitude for Proud Papa, Pack LeBron, to share his knowledge through WLCO's "Keeping…read moreChildren Safe and Protected While Using Technology." Thank you! PACO has impressive, Real Time knowledge of the constantly changing technology. EXCELLENT listening skills. He changed his slides to reflect the recent iOS update rolled out 1-2 weeks ago. SMART PHONES: iOS 12 -- Find My iPhone, Family Sharing, Screen Time ANDROID -- Google Family Link, Parental Controls SOFTWARE/APP -- notifications have been unreliable due to reception, cell towers, and location. HARDWARE -- modems has Parental Guidance features.

Alex transferred all of old PC to my new PC. He also organized it with easy-to-use desktop setup…read more Thank you!

The owner, Alex, is a nice dude, but a poor communicator. My laptop was having crashes, and I…read moredropped it off in early June for troubleshooting/diagnosis. I called after several weeks and he promised he'd have the problem diagnosed within the next couple days and call me back. Several additional weeks went by and I called again with the same response, and then once more a few weeks later- a total of 2 months of wait time without any progress or evidence that anything was done at all. I eventually gave up and got my laptop back myself to look at. Googling my error messages indicated that my RAM was faulty, and after replacing the RAM (a 15-minute procedure), my laptop works fine. It took me ~30 minutes of total active time to troubleshoot and solve this problem that I had previously waited 2 months for the owner to fix. I'd guess that Alex was overcommitted with fixing other machines to focus on mine, which is fine if he told me a realistic estimate (i.e. "I'm really busy right now, but check back in a month and I'll give you an update). Instead I got drip-fed inaccurate timeline estimates. Overall, I find it difficult to reccomend going to this business to get your problem fixed unless you have a really easy software issue to diagnose/fix on the spot.

This review is for customer service only. The Queen and I went there to see if they could fix her…read morecomputer. She is so hard on electronic equipment, like my mom...think it is in the blood. Anyway, she somehow broke the molded piece where you insert your power cord. No idea how she did that, didn't even know it was something you could break, but there you are, it's The Queen. Anyway we took her computer in to Chat Tech Solutions to see if they could fix it, The office is small but so cute. Very open space and lots of natural light. The gentleman who was working there was very pleasant and offered us beverages while he assessed the damage to the computer. He called someone because he was not sure if the repair could be done and it turns out, they do not do that type of repair because it requires soldering. However he was kind enough to recommend another place of business, which is where we ended up going to get the repair done. For me that shows a wonderful regard for taking care of the customer, even though they did not make the sale. I will definitely consider them for other work that they can take care.

I brought my HP desktop in 5 years ago on 6/04/14. I want you to know 5 years later, it's STILL…read moreworking just fine. When I bought it originally, there were problems with the OS. I bought it in and explained the issues. Three days later, they called me and said it was ready to pick up. When I brought it home, it worked like a gem. I can honestly say I've had no issues since that time. The work they did was amazing and they even threw in a free mouse at the time because they were worried the one sent to me by the manufacturer was adding to some problems. As proof of what I'm sharing, here's the service sticker atop my computer. Note the date. Simply put, they are miracle workers. Yeah, you may have to wait a few days but it's well worth it!!!

If you have a computer issue definitely call NTS first!! I…read morehave an old-ish Dell laptop and it needed some upgrades, including a new hard drive. I am not the most computer savvy gal. Ann was patient and thorough while she explained what needed to be done with my computer. I left my laptop with Ann for a week while I was out of town and it came back to me working like new!! AND when I needed help re-installing some programs Ann took the time to walk me through the process. I have called Ann on several occasions with questions and she is always pleasant and knowledgeable while expertly explaining what I need to do. I am a fan of Ann and NTS and would not take my computer anywhere else.

If your computer stops working go to these guys first!…read more Forget Geek Squad - See Kevin and Ann. They will fix it right!! 2nd Repair 4-10-10 - The LCD screen on my Think Pad needed replacement. They found the best online price for a replacement (no markup) and replaced my screen within 2 days of the part arrival! Thank you for saving my laptop.. I really did not want to buy a new one! Third Repair - 4-25-13 (Same Thinkpad T-60) - This time a Fan. They replaced the fan and checked everything else.. All OK and still going strong.!

I normally don't write reviews on here, but I felt that others should know about my experience. To…read morestart off, I should mention I am not an expert in computers & technology, but at the same time I am not a novice either. I have fixed and modded computer components & have built PC's plenty of times on my own. First time I went here, I went to get my 15" Macbook Pro Retina laptop screen fixed, an easy repair. I went here because I was too busy to do it myself. Sorin (lead repair tech) advised to replace my broken screen with a used screen to reduce the repair cost. I said thats sounds good and proceeded. When I got the repair back, the screen itself was dirty and the metal lid had tape and residue on it. I understand that the replacement part was a used piece, but he couldn't spend 5 minutes wiping it down and making it look presentable? This was a $500+ repair. At the end of the day, it isn't a big deal, but the reason I mention this is because it is relevant for my next experience with him and this business. My $7500 custom build PC that I had built, suddenly no longer could boot up, POST or enter BIOS. Sorin offered a diagnostics test for $80. I agreed as I needed to confirm which of my parts was malfunctioning so that I could process a warranty claim with the brand. On the phone, I had asked him if I should bring manuals - he said no. I bring in my PC and I tell him I will be right back as I left my power cable for the PSU in my car. He admentently says I don't need to bring it in (without even looking at my PC). Okay fine...I'm not going to argue with a "professional". I also asked if he would like to be provided a list of the parts in my PC to help him troubleshoot more efficiently. He said nope, no need. I drive back home. Next day, I get a call from him and he tells me that he did not realize my PSU (Corsair AX1600i) has a different plug and that he requires me to bring in my power cable. Great. Now I have to drive all the way back to the store when this could have been avoided if he took 30 seconds to look at my PSU when I first came in. I get a call from him later and explains the tests he ran. I should note that he said he was not fully able to test my CPU (3970x), GPU (RTX 3090), or motherboard as their shop does not have the parts needed to run a in-depth diagnostics test on higher end computer components. *This is why I originally told him if he would like a components list of my build when I first came in.* Basically I paid $80 dollars for a rudimentary diagnostic test that was not comprehensive at all in my opinion, as the CPU, GPU, and motherboard are the most important components of a computer. Fine, I guess this is the best I can get for an $80 dollar diagnostic test. I promptly ask him to put my PC back together so that I can pick it up. When I arrive at the store, he hands me my PC back and he said was not able to get the front facing fan on the CPU cooler mounted properly onto the heatsink. Um...okay...your business is called "PRO - Technology Professionals", but you can't even mount a basic CPU cooler onto the motherboard? I also noticed when he put back my GPU, he did not plug back in the power cables for it. And he also reseated my memory sticks incorrectly (pic included).He clearly put no effort in putting my PC back together. Do you not take pride in your work? Completely sloppy. This kind of leaves a sour taste in my mouth, but again, not a big deal to me, so I bring it back home. When I get back home to inspect my PC closer, I noticed the reason he could not mount the front facing fan on the CPU cooler is because it was the incorrect fan. My CPU cooler (be QUIET! DARK ROCK PRO TR4) has 2 fans that need to be mounted onto its heatsink. I don't understand how he could have messed this up because the two fans are both different sizes and only one of them fits on the inside. Instead, it's clear he forcefully jammed the other fan into it as it is basically impossible for it slide it in otherwise. It is astonishing he did not try to look for the manual online, or bother to call me to confirm how to correctly put the CPU cooler back to together. This was not a AIO or custom loop liquid cooling system... This was a simple cooler with two fans. The only way I could pull out the fan was to break the rubber gasket on the heatsinks - thereby damaging both my fan and heatsink. I call him and address my complaints and was ultimately met with an attitude. He tells me I need to bring my computer back to the store so that he can remove the fan. I refuse as I am not going drive a third time back and told him there is no way to remove the fan without damaging the cooler. I am normally a easy to work with guy and I am usually empathic to certain situations. I didn't even ask for a full refund and was compensated a $20 dollar refund. That doesn't even begin to cover my $90 CPU cooler. To have my $7500+ dollar PC disrespected like this is completely unacceptable. Avoid this place.

I've had my laptop for 6 years now and while I was using it yesterday, the screen just turned…read moreblack. It was the first time it happened and I really don't know what to do. My mom gave it to me as a graduation gift, and I don't have the heart to just dispose of it and buy a new one. It is really special to me. I took it to a lot of computer repair shops, but all of them just said it could not be fixed. And when I was about to give up, one of my colleagues suggested this shop to me. It was my first time at Pro and they gladly accepted the work. I was told that they would call me once they found out what the problem was. They did not call me for that! They called me to tell me that they had already fixed it. I was so happy and impressed at the same time at how quickly they fixed it. I checked it and my laptop was as good as new. I definitely recommend this shop.

Sent request 3 days ago, no answer. These issues are usually pretty important to the customer and…read moretime sensitive. Too late buddy!

Very professional, patient and kind service, at a fair price…read more I highly recommend Lebowitz I.T. services.

Fast repair! Quality and value in one place…read moreAssistance when you need it Like working with local small business Thank you

I called Chicago Printer Repair and set and appointment. I wanted to clarify what was included and…read morepossible software issues. They responded and waited on my appointment to make sure I was clear and what was included and other possible problems they can't address (software.) I asked to be scheduled and if I could speak with the tech in the morning. At 9:00am promptly, Eric called me for more details. After explaining the details, he advised that this was VERY likely to be a firmware issue and to contact HO directly. I may end up having to get a new printer but I didn't unnecessarily spend $150 for a service that would t fix my issues. Thanks to Eric for his honesty. Would recommend to others. A+