Subject: Formal Complaint -- Unprofessional Treatment of a Loyal Customer at Le Castel Café Dear Owner of Le Castel Café, I am writing to complain about the rude and unprofessional treatment I received from your manager. My wife and I ate at Le Castel Café that day, as the attached photo confirms. After spending a couple of hours sightseeing, including visiting the Eiffel Tower, I returned and politely asked to use the restroom. The manager refused unless I purchased something again. This was especially disappointing because my family and I have been returning customers during our visits to Paris for years. I expected basic courtesy and professionalism toward a loyal customer and tourist. I would appreciate your response and clarification as to whether this reflects Le Castel Café's policy and standards. Sincerely, Dr. Jorge Piña Paris, September 6, 2026 read more

We stopped here to get a warm drink and to get out of the cold. The Staff were friendly enough with a nice cafe vibe and plenty of available tables. The prices are ridiculous and the waiter will round up your bill to include a tip and ask if it's ok while he's holding out the machine to you. Not cool. The prices are high enough then milk customers for just a little more is awful. It's near the Eiffel Tower on the backside of another building so there's no view to justify the prices. Two coffees and a creme brûlée was €50 including the 'little extra' for 15-20 mins of a visit. No wonder it wasn't very busy. read more

Overpriced, tourist trap cafe...Food was basic and not worth the price. Way too expensive Service was poor. I'm from United States and service is important factor to a dining experience. I noticed that in France, the wait staff do not check in to see if you need anything. Our waiter never did but expected a tip. To all tourist: go elsewhere even if you are in the area. read more

Le Castel Café - French Near Me - Paris, 75

Ordered French onion soup after our walk from Eiffel tower. Busy place and expensive. 1 onion soup is 19€ each. Friendly staff. read more

Le Castel Café - French Near Me - Paris, 75

See all

Sat here for lunch and am surprised they have such low ratings. I got the chicken and it came with fries and salad, the chicken was cooked perfectly, the skin crispy and meat moist. The chicken gravy was the best part, tons of flavor. Salad was tossed in a mustard-y dressing, it was sharp. The pasta bolognese was a bit bland though. The bread that came with it was soft and not super hard like the regular bread that comes with every meal in Paris. Service was a bit blunt but very helpful at the end. Ambiance was ok, tables are a bit tight. read more

Le Castel Café - Roasted chicken and beef bolognese - French Near Me - Paris, 75

Staff was extremely rude and drinks are overpriced. Manager was childish and mean. I would avoid this place at all cost. No wonder they weren't busy. read more

People got this place right. It really only deserves 2 stars. Location is great but food is meh. Pizza was lacking flavor had to add lots of salt. Tuna salad was canned tuna, even the fries were lackluster. I think they are good on pasta but everything else I'd stay away from. read more

Stopped here after midnight after watching the Eiffel Tower light show, my friend and I ordered a crème brûlée & a crepe. My friend loved her crepe and said it away super yummy. The crème brûlée was not bad and a good sweet treat to end the night. read more

Le Castel Café - French Near Me - Paris, 75

See all

Unfortunately, I was not able to read the reviews online prior to dining here. There was a young lady standing outside coasting people inside. This should have been a sign. This location is very near the Eiffel tower and should not have needed any nudging. We were seated immediately inside the restaurant by the window. It was a nice spot to people watch. The decor was beautiful. The ceiling was interesting, and I loved the wallpaper. The food was overpriced for the taste which was underwhelming. Most of the dishes taste as if it was frozen and thawed in the microwave. The beef stew was ok and enjoyed by my daughter. I'm glad I ordered wine versus a cocktail. Based on everything else, I'm sure I would have been disappointed. The service was good. Our waiter was very attentive; even with the busyness of the restaurant. The location is in a great spot. Combine the menu choices, ambience and waitstaff , it is very appealing but avoid if you can. There are better restaurants nearby. read more

See all

**Beware visitors! Don't make a mistake by eating here or any two-star restaurants on this street because you are hungry. Take a few more minutes and walk across the river into town instead, where you'll find better food and more options**. After touring the tower, we stopped here to eat as we were super hungry, The service was alright, but my steak was hard and tasted like dogfood, my son got a pizza and we shared a salad. For a €120 lunch, this was a joke and a ripoff. Our server promptly added an 18% tip to himself, before giving us the credit card machine, bringing our bill up to $156. But the joke is one me for not listening to the other reviews posted here... read more

Stay far away from this tourist trap. 13 Euro for a coke. Ridiculous! The waiter was also condescending. Walk a few blocks away and get a better bang for your buck! read more

Siam (5_ was our server. He was very abrupt. He was also very rude to the family of 4 that sat next to us. The food was not great and very over priced. He offered us chips which was a small amount in a silver cup and we got charged 9.99 euros for this. read more

Over priced sub quality food. Server was very rude. Low quality tourist trap. Pass.

Date of visit: September 11, 2022 Total tourist trap! Do not go here, we totally got snookered! The waiters all speak perfect English until you have an issue, then they don't know what you're talking about. They also bring you things that you did not order. My husband ordered water and I ordered an iced coffee. They brought the water and two iced coffees and then disappeared so I couldn't protest. Since we were going to be charged for them, I drank both. The pizza was absolutely terrible, I ended up only eating the cheese off the top as the crust was inedible. Truly the worst pizza I've ever had, and I grew up in the 80s! When it was time to pay, I used a credit card and the waiter came over with the machine. He asked if I wanted to add a tip (the only time that anyone ever asked us that in France) and I said, "Trois," or three euros. When I got the receipt, I see that he gave himself "Cinq," or five. Again, do. Not. Go. Here. Walk a few blocks down this street and you will find much better places. This is totally taking advantage of tourists. read more

Le Castel Café - The pizza was inedible. A frozen pizza is preferable to this. - French Near Me - Paris, 75

The service was pretty good here. The ambiance is beautiful. I love the lanterns and wall paper, and outside seating. However this restaurant is a blatant tourist trap close to the Eiffel Tower. With the prices charged, you would think it was inside the tower itself. $8 for fries is very steep, and $11 for a Coke is just wild. My friend ordered a very gross, square pizza with goat cheese in the middle. She liked it but I almost spat it out. $18 is too much for a personal pizza. The croque monsieur is edible. The french onion soup here is overwhelming. It's just a glob of cheese and bread, and lots and lots of salt. We paid a lot for convenience stopping here, and I'm glad we didn't decide to finish with dessert. The service was okay, at the very least. Our waiter cracked some jokes and seemed to be in good spirits. read more

Le Castel Café - French Near Me - Paris, 75

See all

This place is not worth it! €10 cappuccino and tastes like McDonald's coffee! The pizzas tastes like frozen pizza and heated up. The service is ok. Walk a little More away from The Eiffel towel and there are many cute outdoor dining. read more

See all

Called in for one beer and one vodka and soda cost £46 disgusting, waiter took menu away And say us down and then charged us through the Nose. We had frogs legs escargot and 4 drinks down the road for £56 euro earlier one block down with amazing service, shame on you Le Castel read more

Warning- the menu is deceiving. They have a pizza for 18 euros and they serve 2 small slices (that's it). We asked the manager for the rest of the pizza and they said "that's what we serve despite of what the menu says". Horrible tourist trap. DO NOT STOP HERE, get away from this tourist area. It's closer to the tower but resist from getting abused from this particular restaurant read more

Good food crazy expensive ok service at best. Also brought items we didn't order I had poor cell service and didn't read the reviews, got screwed read more

after walking around for a while in Paris we needed up at the Eiffel Tower and found this cafe nearby. we had pepperoni pizza which were ridiculousLy over priced 23.5 euros for what would be the size of a ny slice. worst part the pizza was bad and they didn't even have red chilli flakes! they offered Tabasco!!! it's a tourist trap - won't recommend it at all. read more

Consider my two stars kind. My family and I dined here after our beautiful cruise by the Eiffel Tower. We were really hungry since it was so late and wanted a nice dinner. We sat outside to enjoy the scenery. Their patio is quite nice. We all got our own dish. I got their banana crepe which wasn't horrible but the crepe had a really weird texture and was very very basic. My mom got their french onion soup which was pretty salty and weirdly had rice in it. She wasn't a fan. My dad got their beef pasta spaghetti which was also super salty. We just didn't think the quality of food was there and everything wasn't executed according to pricing. The worst part of our dinner was when our waiter accidentally hit my mom in the face while serving us. That was totally unacceptable. He was apologetic but my mom was hurt. We wont be back and recommend you don't check it out either. read more

I was literally starving and I generally check reviews but I was sooo hungry as was my family that we just came to the first place we saw getting out of the train. DONT make the same mistake we did. This place is awful and it's close to be an actual scam. 4 medium lattes were $40 euros....the pizza which is like school cafeteria pizza in the US was $16 euros for 2 small slices. An Omlette was $19 euros. Breakfast for my family of 5 nothing extravagant was $160 euros. Absolutely insane. read more

Went to grab a bite before it got dark to see the Eiffel Tower. Stopped here and it wasn't worth it. Over priced and the food lacked flavor. Ordered the pesto linguine and there was barely any flavor. $32 priced pasta that should've been no more than $15. $10 for a small coke. Maybe go to the place next door. Service was good though. read more

Great stop for our first night in Paris. Convenient location not far from Eiffel Tower and close to our hotel. Charlie was amazing as our server. Great charm and personality. I ordered the roasted chicken with salad & French fries. The chicken was seasoned well and tender. Fries were hot and tasty (I love fries). The salad was a nice small portion more of a side salad. I ordered cheesecake to go... please try it. It's delish. read more

The customer service was great, the waiter was very attentive. We got the crème brûlée and crepes for breakfast. They were both really delicious, but everything was overpriced. The cappuccinos were also about €11 each for the larges, but they were good. read more

Le Castel Café - Crème Brûlée, chocolate Nutella crepes, cappuccinos - French Near Me - Paris, 75

See all

Avoid this tourist trap at all costs. Staff is rude and you will be served crappy food. Careful with ordering water, the only have bottled but our bottle wasn't sealed, pretty sure it was tap water, small bottle for 9 euros. Everything seemed to be a euro or more than the menu when we got the receipt. And they will push you to leave a large American tip when they think you are American. Horrible experience. read more

Heed the reviews! Thought we'd grab a quick bite before heading to the Eiffel Tower. The servers were rude, we were seated practically on the street, the food was mediocre and over priced and the waiter insisted on adding on a tip to our already overpriced meal. As others have said, walk a few blocks away for a better experience. read more

Look forward to a charge back from my bank for you scamming me out of drinks I didn't order!!! This place has aggressive staff that threaten you and chase you down the street making a scene and trying to make you pay for drinks and take advantage of tourists beware!! I am glad my credit card company covers scams read more

The manager has a very bad attitude, and he waiter's service is not the best one. The food was just ok.

In general don't go that restaurant is a tourist trap. Food and service very bad. Entrecôte very grease. I can't eat my plate. No ambiance only tourist drinking something because the place is next to the Tour Eiffel. read more

Overall I was unhappy with my experience. The pros: close to the Eiffel Tower and were open late, till two or so. They also have a heated patio, this is what attracted us. The cons: When it comes to the service, quality of the food and value it does not meet the bar. We ordered our meals and after 15min the waiter came back and told me they didn't have anymore of what I ordered. Back to the menu and ordered a different dish. When the plates came out we realized that he had made a mistake, it was my friends dish that they had ran out. No responsibility, no apology and instead he made it sound like it was my fault. Poor service. My friend didn't care so much so we kept the plate. The beef bolognese was ok, the chicken and fries nothing special. One thing to note is that water was 7 euros, if you come from the US you may assume is free. read more

Le Castel Café - French Near Me - Paris, 75

See all

I never thought I could find a bad food place in Paris and yet, here we are. 56 Euros for three tiny sandwiches that were lukewarm at best. And the service was terrible with very rude waiters. Avoid this establishment all costs! read more

Crammed seating Mediocre food and the prices were disgusting even for a tourist spot. it was -€11 for a soda Don't stop here even if you think it's convenient... read more

If you want some bullshit hot chocolate that was microwaved and tap water that's 8 euros with terrible food, this spot is for you. Tourist trap read more

The worst place to go in Paris! Scam. I asked for four glasses of water and they brought four bottles of water ($8 each!). When I asked to bring tap water instead, they told me don't have any. The French onion soup tasted like garbage and the omelette was greasy and rubbery. The total bill for two waters, three soups and one omelette was over $80! Avoid this place at all costs! read more

This restaurant will scam you the waiter completely up charged me and when I added a trip he doubled it with me knowing

First time in Paris, and let me tell you, this place didn't disappoint!! Normally, in America at many places that serve pasta, I would feel completely comatose after eating, but their pasta here was so flavorful but light somehow. I could definitely taste more of the seasoned tomatoes than a manufactured pasta size. It was very cold that night, but the food and espressos warmed us right up. Their espresso was so strong also, which I needed and prefer, however the stronger it was, the flavor was still there also. Would definitely recommend!!! Loved it!!!!! read more

See all

0 stars. Employees are rude and service is horrible and they ask to receive a tip which I didn't think they deserved but I tipped anyway. Drinks are also horrible and expensive. We did not try the food but it did look good. read more

Within a block of the Eiffel Tower so prices were high. We did get a seat at the sidewalk very quickly. Service was friendly and professional. I ordered the onion soup since it was my last dinner in Paris and it was served piping hot, and full of flavor. I've had better, but it was good. My Royal burger at €19.50 was seriously lacking. It was just ordinary at best. One of our party had the crepe which they enjoyed. The Beef Borguinon was judged to be good as well. All in all it was good, but you can do better. read more

Le Castel Café - French Near Me - Paris, 75

Service nonexistent, food okay. When we came in waiter was arguing with some customers, could've been the customers fault I'm not sure, but either way that was kind of offsetting. Most restaurants in Paris give tap water for free and charge for mineral water, this restaurant did not and not only that, they "forbid" us from drinking our own water bottles. Crepe royale was not good way too sweet. Crepe with bananas was fine but nothing special. Omelette was also fine but nothing special. At the end the waiter was like "how much are you gonna tip me" which I found kind of obnoxious for a waiter to do regardless of whether we were tipping or not. read more

Le Castel Café - Crepes and omelette - French Near Me - Paris, 75