The Quick: Out with the old, in with the New Cable! Easy, quick, affordable, and even better picture quality. Great customer service that does everything for you. Sign me up for life! The Details: Just another reason why I need to leave Manhattan... I hate my current internet and cable company-- Layer3 come to NYC please!! My brother had Layer3 installed one morning while I was visiting. I complained and expected the worst, but it was literally the easiest experience ever. This nice install rep (hi Chris!) came perfectly on time and did the entire setup for us in a few minutes - he was very pleasant and funny. I had no idea what this new cable was, so he spent time explaining and showing us a few pointers to make sure we understood the software. It's like a no contract, no fee, amazing cable company that has even higher quality imaging. Plus virtually unlimited DVR space (Hello binge watching!) Oh and it's less expensive than what I'm paying for UGHHHHH. The Damage: I believe the price is different depending where you are, so worth calling to see. I'll be signing up a soon as they come to Manhattan read more

Although I've only had a few experiences with cable services, since experiencing the service at Layer3 I can honestly say that I dont think any other cable provider will compare. My parents recently moved to Denver and after doing some research I suggested they choose Layer3 as their new provider. They were a little wary since they hadn't heard much about it so I decided to call and chat with a representative. Not only was the rep INCREDIBLY helpful but she also let me know that I could also use social media to tweet or message them for answers if I ever had a question. Talk about quick service am I right?!?! Every question I had she was able to answer confidently and to be honest I thought it was too good to be true. They tell you straight up about all the fees and don't try to hide anything from their customers which I love. Fast forward to two days later and Gary was at my parents new house exactly when he said he would be and hooked up three seperate rooms in less than hour. I was so impressed by how quickly and accurately he completed everything that i was genuinely upset that just months before I had to deal with an incompetent Comcast guy who set up just one TV in my apartment and took FOUR HOURS. unreal. It's been about three weeks that my parents have had Layer3 and they are so happy I suggested it. They haven't talked to customer service yet because they've had no problems but i'm sure if they ever do have an issue the company will be just as responsive as they were with answering any questions and setup. 10/10 would recommend if they are in your area! My only complaint- they aren't in Boston yet. read more

To give a little background, my kids have all the latest gizmos and stream tv but I'm traditional, I want cable, I want reliable, I want easy. They convinced me to try Layer3 because that this was the latest thing that would make my life easier... And for once they were actually right. My husband and I have shows we watch separately (love my guilty pleasure- Housewives). If he has ESPN on I'll watch it. But it's definitely not what I want on my profile when I log in. The fancy system has the ability to "curate content based" on my tastes. The more you watch, the better it gets. Although it's a bit scary that they know me better than my hubby, I could get used to it! read more

Super disappointing. Used them for a year due to the connection between Longmont's fabulous Nextlight broadband. How to help you understand my level of frustration? My experience was worse than when we were being taken to the cleaners every month by COMCAST. Their "customer service" was so horrible that I felt happy terminating my service with them. In my neighborhood, reception is lousy, and frozen screens and timing out of movies and television is commonplace. read more

Mad and frustrated that I signed on w/this cable company cuz, nothing but trouble w/Layer3tv. It started with the ordering. I asked them if my older tvs would this be a problem, rep. said our system will work not a problem. I self instaledl so they shipped what I needed. When I received equipment after 1/2 hour I called tech support, spent 1 1/2 hour w/rep on the phone. During that time he had me plugging and unplugging and turning off and on more then once everything. He finally gave up and scheduled a tech to come out. They did not send all of what I needed for my age of TV which I told them. Rep offered me for the frustration and my time the credit that they offered for self install and a movie channel for free. While the tech here I happened to look at my CC, this company charged my card without my authorization. I called and it took 3 different reps to figure out that the charge was for the movie channel that was offered to me for free. They would not believe me because the rep did not mention it in the notes so I told them take off the movie channel and credit me. At this point I was a bit frustrated but still calm. When the install rep finished he said that I need to buy a cord in order to be able to get my cable to work in my bedroom. I said ok and he left. But when he left he took all my HDMI cables I had from my old cable company. And I was ok with that but thought it wasn't right. I searched for the cable I was suppose to buy and it was 25.00. I decided not too buy and return the cable box. I called their office and asked them to do what I needed to return the cable box and that was when he said oh no we will mail the cord too you. I had problems for 2 weeks after cable came tv kept freezing, kept rebooting cable and unplug. I reported all to the tech support, they told me my modem was too slow. I then had the company that I have my internet come out and he told me that Layertv3 piggy backs off another company internet and they are not compatible. So I called them again they said they would escalate to somewhere the problem. Oh and it took over a week to get my credit for a channel that was suppose to be free and I had too call a few more times. I kept having problems with their equipment and the installation rep. bragged that BMW built their boxes and they are the best in the business. The next time I had too call was that I only had green and yellow on my large tv and I thought it since it was old maybe it was going out. So I put in a dvd and no problem with the color so I called tech. support and she had me do a few things but still nothing but green and yellow. She then told me that it was my tv and while I was listening to her I started to view some of my older dvred programs and there was not a problem with the color. I told her and she said ok I will send a tech. But she tried to deny it was their equipment and lead me to believe I needed to buy a new tv, she did not check on their end if it might be something in their office. So I had it for 2 days but I just watched dvds but with no problem of color. Then the day the tech was coming my color came back. So I called to complain that the tech tried to tell me it was my tv even after I told her that if it was my tv why didn't it happen on the dvds, she said because it was already recorded program. It happened again for a few hours and when I called again they did something to correct it in their office. It made me mad now that I would have bought a new tv that I could not afford because of what their tech said. After 3 weeks I stopped having trouble with my program freezing until a week ago. And still having intermittent problems. Not too mention that I had talked to many different reps and pretty much suggested I lied and then I asked to speak to a supervisor who had to have been in her 20's, Terry Lyn and from the start she called me Mama and all very condescending never would she accept her companies mistakes. I tried to describe someone I spoke with and she accused me of calling someone a name, which I was not and she said she would have to end the call if I keep calling names. After all their mistakes and she wants too try and turn this around at me, AMAZING! She actually kept talking over me and then hung up on me. So I called back because I was getting no where with her and asked about a corporate office I could talk with and she informed me there was not. Which I found out later she lied and so I called corporate and filed a complaint. On that same day I had spoken too Jason and he admitted too all the mistakes they made and offered me the movie channel for 3 months for free. I said no thanks. So a few days ago when checking my credit card I seen another monthly charge from Layer3tv, I called and spoke with Jason he did not know why and said he would "Escalate" the credit, I received a credit minus 11.00 so I called last night and was informed that they held back 11.00 because of the movie channel I refused. None of that money read more

We decided after a very long relationship with Direct TV to give Layer 3 a try. Worst decision ever. We have to reset it several times a day. Resetting requires restarting our internet (and two flights of stairs) as well. In turn that disrupts my husband's or son's gaming etc. Due to random disruptions sometimes shows record, sometimes they do not. Sometimes they partially record. Sometimes it freezes in the middle of a show and needs to be reset *again*. Too bad that what you were watching is over now and you missed half of it. The process is absolutely ridiculous. I cannot wait to get rid of it. read more

Sorry, I was rooting for them, being the new guy on the block, but just no. Two months of freezing screens, rebooting boxes, service calls. And at 75.00 bucks a month, not cheap with tons of aggravation. Goodbye. read more

Had to wait with my girlfriend's brother for Layer3 to get installed. The guy was there five minutes early, super nice and was in an out in 20 mins. I had never heard of this company before but was pleasantly surprised. It competes with the monopoly of horrible companies we currently pay for- but with Layer3 you can record as much as you want, and there's no contract. You could cancel it tomorrow with no fee, but why would you ever want to? We're waiting for this company to come to Manhattan. Thanks guys! read more

I'll admit. It took a minute to get my parents used to Layer3 when they switched. New city, retired life, and new cable-- it was a lot for that. But that's pretty normal for any new technology (specially with MY parents). I helped my dad cal the customer service a few times and we were so impressed to hear a happy person on the other end. You can tell this company has taken notice to the terrible wrap cable has grown over the years and is trying their best to change it. My parents are now happy and settled and I'm thrilled I no longer have to fight with *other* cable companies on their behalf read more

I was visiting a friend and watching our favorite Rom Com when the box was on the fritz. We were so annoyed but then she literally texted Layer3 the problem and THEY RESPONDED. They walked us through a soft-reset trick (hold down the Red STB button until it resets). Much easier than unplugging the entire box like we would have done. It worked perfectly. I've spent hours of my life on hold with my cable company, I can't believe how easy it was and how nice the customer service is. Plus my friend bragged about how cheap they are. Thanks for the help! read more

Longmont voted for high-speed broadband internet, and the wife and I were thrilled we could finally dump Xfinity. So the neighbors on Next Door seemed happy with Layer 3, we signed up but have had nothing but problems since. Frozen screens, stuttering, 5 second loops frozen repeating, DVR inconsistencies watching shows not yet finished recording, error messages, the list goes on and on. Essentially, all the good things about Xfinity are gone with Layer 3. You do get what you pay for The problem with talking to online concierges is there is no real concern or sympathy for THEIR poor service. We are about to reach the breaking point and cancel. If this is what streaming TV is going to be like, it's not for us. read more

Worse than Directv/AT&T. DVR has multiple functionality issues. From not recording shows in que, recording partial shows, to unable to correctly fast forward. Tuner times out after 45 minutes of no input to remote causing screensaver to pop up. Watch any shows longer than 45 minutes? Me too. Unable to extend recording time beyond 10 minutes. Ever have a show run long, say a sporting event? Me too! If the customer service phone line is working, agents are only able to offer empathy, not resolutions. read more