I purchased 12 dresses from Last Chance on 7/24/2024. The next morning I found out that two were defective. One dress had a split in the back shoulder, while the other had a lining that was much larger than the outer shell. The lining straps were broken and were attached with a plastic cord from the price tag. One has a lining problem and the other has a shoulder problem. I didn't notice this at the time of purchase. I called the store and Michael, the manager, told me to come in on Friday at 2:00 p.m. to see Alex to fix the problem. When I met the manager, Linda, at the store on Friday, she was rude and refused to help. I have communicated with the store several times since then, but they have been unhelpful. This is ridiculous. It's not a dress, it's a rag! It wasn't a big deal, but her words and actions were really nasty, which made me feel the need to let the seller know about honest business. read more

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This is not the place to go if you are prone to any sort of anxiety or OCD. I've been 4-5 times and it is by very definition - UTTER DISARRAY! Most of the stuff is from prior seasons, but here in Phoenix since our seasons are condensed so it's a little easier to find something you can wear sooner than later. Probably the best things I've found were some Wit and Wisdom pants/jeans (20% of what they normally cost in Nordstrom) and a BCBG puffer coat (needed a small repair, but saved 70% on the coat) that saved my life when I had to go to Boston in the winter. More often than not, I will leave empty handed. I never stay longer than an hour, that is as much as I can take in this cluttered, somewhat dirty environment with swarms of people. I do have a friend who goes weekly and combs through everything specifically on Friday mornings when a certainly color of tag is 80% off for the day. She has a good eye for the right brands that will resell and does pretty well reselling what she finds on Poshmark. It's a pretty good side gig. Friday mornings are not for the faint of heart. 100-200 ppl line up before the store opens to get in for this bombastic brawl for bargains. Yeah, so there is that... read more

Last Chance Clearance Store - Shoe Aisle - good luck on finding mates and all sizes are mixed in with designated size section. - Shoe Stores Near Me - Phoenix, Arizona

A Nordstrom famous department store last chance blowout " store in basement of mall bear Marshall's . I've found shoes & jacket here before but it's work to go through it all . It was a " zoo" yesterday with 50% off pink slipped items from already discounted prices . I didn't find anything but didn't spend much time . It takes time to sift through the racks and the crowds . Many name brand items and Nordstrom brands . Nordstrom used to be known for shoe selection too. Last chance has deals for the patient customers . read more

October 22, 2022. It's a battle here. We have to be careful, fighting alongside other shoppers who are all just trying to save a bucker too. Actually, I bought a watch and it was broken afterwards. They would not let me exchange it, or return it, or even give me any credit at all. So please double check everything when you buy it, there is shady here and they don't really care at all Customer service nonexistent. If you find a good article of clothing, shoes, or a discounted accessory, consider yourself very lucky. It's hit or miss for sure. I've been coming here for years, as a fashionable Male the selections are often unrelenting. Meaning that it's sparse and few options to choose from. Everything comes mostly from Nordstrom, so for the ladies out there, you can definitely find high quality clothing for the low. But again, please double check everything. read more

I was intrigued by this place as it's basically the last stop for all of the Nordstrom Racks' clothing where clothing is ridiculously discounted. For example, today, a Saturday, all items with a purple stripe are 80% off. When I arrived, I was already apprehensive going in. There is no social distancing occuring. All signs and stickers regarding social distancing were being ignored. Masks are being worn - even then people weren't even wearing them properly, they were wearing them just so they could be in the store. Furthermore, due to the amount of people touching and grabbing stuff, things were left all over the place. It's not super organized, although I saw workers trying their best to keep it organized. Clothing wise, I can see why this is the last stop for the Nordstrom Rack stores. The items are name brand and some are great quality, but the majority of the items I could find at a Marshalls or Ross for the same price. It's a great place if you don't mind spending a few hours bargain hunting and shopping. I personally won't be going here again. read more

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Best deals and value, period. Expect crowded aisles and unsorted clothes with minor flaws. Amaze friends and family with unparalleled savings and styles. read more

Do Not waste your time in this store. The Salvation Army has better things! It's so unorganized and a mess don't bother! I bought a pair of shoes for $45. And when I removed the price tag underneath they were marked $22.00! Long lines to check out not worth the trip on my way to the airport. Just get another margarita and fly home and go to your local Rack! read more

Very disappointed in the changes that the new manager is making in the store. Getting rid of the "designer section" has caused mayhem in the store - and it's almost impossible to go in now without people running around, pushing, and shoving. The expensive items should be placed in their own section for the prices that they're charging. Nobody wants to pay for $300 shoes that are smashed under a pile of used & dirty items just because someone is hiding them for a discount ticket day. This place is going downhill read more

Can I say the selection here is incredible. I spent an hour here and found so many good finds. You'll have to make sure that you look at the entire piece of clothing before you buy as some things can be torn or dirty. They also close off the shoe area a few times a day to reorganize and stock it. So head there first when you arrive to make sure you get there before they close it. read more

This is "shopping as a fun treasure hunt", not "shopping for efficiency". Merchandise is vaguely sorted by type and size, but gets more messy as you get later in the day. Be prepared to spend time flipping through items on the racks one by one and checking carefully for damage, etc. because there are NO RETURNS. However, from what I understand this place holds Nordstrom and Rack's returns, and I have found some real gems there for lowwwww prices. Some of my faves: Rifle Paper iPhone case for 99 cents, Nordstrom Halogen long cardigan for $6, Sweaty Betty hoodie for $20. Shoes are a special project - you might not always find the mate and the organization is worse than the clothes. Bring extra patience there. The line to check out is crazy long, so again, leave time for that too. It does move reasonably quickly, but busy times like weekend afternoons will always be crowded. IMO it's a fun way to spend a couple of hours and the deals are definitely worth it. But remember, no returns!! read more

You have to be in the right mind set to come here but it's worth it. We got into line at 8:30am on a Tuesday and was probably about the 50th person. The workers came out and gave instructions and then we all walked over. There was an initial rush but we were probably there for like an hour and a half and towards the end it was a lot less crazy. It's a lot of digging but there is some great finds! I've been 2x and both times bought a Longchamp bag for significantly less then retail. I also found a pair of wide calf boots! read more

Last Chance Clearance Store - Shoe Stores Near Me - Phoenix, Arizona

Love love love this place. 9 clothing items for $104. The other shoppers and lines aren't that if you come in the afternoon.

You can definitely spend hours or a whole day at this store. The racks and aisles are always a hot mess but if you take your time and look thoroughly you will actually find some good deals. You do though have to have patience. The merchandise is usually decently priced. There are some items that you will question as to why the price is so high, but it's probably a high end brand. They do sell a lot of different brands, and they are usually brands that are sold at Nordstrom. The shoes are a hit or miss. Usually shoes hangout on the floor instead of the racks. If you have a cart, good luck getting through. Its always super busy on the weekends so it can be very chaotic. I like to stop by during the week when its not so crazy. Employees are typically not friendly and are just there to do there job. If you have patience, like to shop, and don't mind the craziness, stop by and do some exploring! Brands I have purchased here: BP, UGG, Hunter, Dolce Vita read more

NOT for the impatient or agoraphobic. Absolutely great deals are to be had if you are patient and thorough. Some items are damaged either from returns or the overpacked store itself, so check your goodies thoroughly. read more

This is the step below Nordstrom rack. It's a mess. Items are kind of organized by size and either top/bottom/dress but stuff is all over the place. That said, there are some good deals and nice brands. But you need to take time and definitely have patience. Bring water, cause you're gonna be there awhile. Wear something easy to slip clothes over, there are dressing rooms but the lines get long and there are limits. Be sure you like what you buy, cause no returns. Carefully look over items, because many have damage such as a missing button, tear, etc. most are easy fixes but something to be aware of. read more

Worst customer service ever. The ppl working there are really rude no patience at all. Me and my daughter felt really uncomfortable shopping here a Chinese lady was really arrogant she threw away my green 13$ drink that I had barely bought I had left it outside kinda hidden and she saw me but I didn't think ppl would do something like that. But she threw it away. I understand there is no drinks allowed inside the store. That's why I left it outside. The clothes was really cheap only good thing. read more

Last Chance Clearance Store - Shoe Stores Near Me - Phoenix, Arizona

Slightly chaotic but it's to be expected. Staff is helpful and you can find amazing deals if you are patient and dig through the racks. I went on a 50% off day and still snagged a peacoat, leather jacket and two blouses for $38 total! It's worth the trip. read more

Get ready for cramped crowded and unorganized chaos and you'll enjoy yourself there. Not worth the shopping time and definitely not worth the waiting in line to check out time! If you've got that much need to save a few bucks, then you might brave this experience. Otherwise find something better to do in Phoenix. read more

First time experience and I was not prepared for the chaos of this store. I love shopping at Nordstrom's and select Nordstrom racks but this didn't even feel related. It is so disorganized many items were broken/ damaged. There aren't many people to help and the few I encountered were socializing with friends. Many racks were too crowded to move items to even look. The check out line wrapped through the majority of the main walkway of the store making it impossible to cross into different areas. Even the one item I found and considered buying I decided waiting in line and dealing with all the chaos was not worth it for many items being similarly priced to Nordstrom rack. Maybe if you have a whole day with nothing to do you could enjoy browsing around. read more

Great savings!!!! Plan on spending lots of time! The shoes are very exciting! Watch for specials!!!!

The store features basically returns from other department stores come here as a last chance used clothes store. There are a ton of clothes here, all mixed nothing really organized but you can find a good deal. I did get a good shirt for $3.00 and a scarf from a designer brand for very cheap. I couldnt even find shoes that were the same size same pair. It was all random. Thing is if you go to the designated designer section, there is a line 4 at a time and you have a 3 minute time limit which is nuts. Also there is no one in the floor helping you all the staff are in the registers and security. Its literally a free for all and finding a deal is tough. read more

It was so confusing to look for something. Actually you can go to other stores with branded style in a much lower price. Some of the shows has no pair ! It was a disaster with not enough staff and customer service was a joke! No one would care if you have questions . They would just ignore you or if they do acknowledge you, they won't even try to look for solutions t resolve an issue. I was disappointed driving so many hours just to have that experience. Will never go back there again and won't recommend. read more

If I could give zero stars .. I would. I live close... so I have tried to go at all different days and times... Honestly..... there isn't any good time. I don't have 4 hours in a day to look through this disaster of a store and then " try" to figure out where the 49 deep line starts. There is no rhyme or reason here. It's utter chaos. I think there should be lines for cash.... Maybe 1 line for single purchases.... It's just insane. I don't see all the great deals that some speak of. Mist stuff seems old and worn and damaged. I literally have never made it to the check out counter. Why? Because nothing is worth standing in line for that long. Nothing. read more

I came here with a friend after she recommended it several times. The finds. The prices. Everything she said is amazing. But, she did offer a warning, have low expectations & be prepared to "hunt." I'm normally not a hunt for things on the rack kinda gal & I usually despise large crowds & stores with clothes everywhere. You know, on the floor, not in place, etc. but, I will say, because she gave me that warning, I braced myself. I think there are some hidden gems in here & you do need to be patient. I will probably come back. If you've got patience & time to spare, it's worth looking into. read more

Last Chance Clearance Store - Shoe Stores Near Me - Phoenix, Arizona

What a DEAL! This place is worth the time and energy to sit through and sort through their good deal$$$! I save hundreds of dollars on brands like Sam Edelman, Vince Camuto, Tory Burch, Nordstrom brands like BP...so many deals that each time I'm in Phoenix from Texas, I make a point to hit up Last Chance! For there only being two of these in the United States, I find a way to get here every year! (Be kind to Dressing Room attendants...this place is crazy busy and requires much patience.) read more

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It's like someone took a Ross Dress For Less, dumped the contents of both a Nordstrom and a Thrift Store into it, and then released a pack of wolves. You will find incredibly cheap clothing that looks ready to fall apart. Or you'll find a designer brand of obviously high quality for a price that won't make you feel guilty. Clothes are stuffed together haphazardly on racks, handled with anything but care--two of the shirts I wanted to purchase had mysterious smudges on them, and since everything is non-returnable, I didn't want to take my chances. Don't think it's all bad however--the women's clothing seems much more abundant and accessible. Boxes upon boxes of assorted shoes, leggings, and accessories are to be found. If I needed a dress and some flats, I'd be in heaven! Overall, Last Chance is OK. You might hit the jackpot on a hot outfit...or you might also waste a lot of time finding nothing. It's stillworth a look. read more

I've been coming to this store for YEARS!!!! I love the massive amounts of stuff to go through but I hate how incredibly disorganized everything is. The employees always seem mad for some reason and the dressing room attendant is quite literally the rudest person I've ever encountered! I will still keep coming back cause the sales are good and they have awesome shoe selection BUT I wish they'd spend a bit more time training their people to just be nice. read more

I absolutely love this store. I fly in from across the country twice a year to shop here. The staff is awesome and there is tons of merchandise. Be patient and be prepared to shop for hours. read more

This store was a disaster. Stuff thrown everywhere. Completely disorganized and dirty.

I used to work for Nordstrom and Nordstrom Rack for a number of years. Every time we had a damaged item, missing item from a pack, used returned item, etc. we send it to this store. I've always wanted to come here because Nordstrom is in my blood lol. I've also heard that people find designer items for a STEAL here. This place is disgusting. I expected it to be unorganized, and a messy but man this gave me anxiety just walking through the store. Everything and everyone is so close together. Social distancing is not enforced whatsoever. I couldn't walk because there were so many people in the store and everything is on the floor. BUT if you are looking for designer there is a glass case right next to the registers. I saw Givenchy, Valentino, Gucci, Christian Louboutin and more. They are mostly handbags, and small accessories. I was on the hunt for designer shoes but didn't see any. I tried to look on the shoes walls but it seemed impossible. I'm sure you can find some though, you just need patience unlike me. read more

This store omg! I don't know exactly where to begin... Well I'm not going to lie they do have really good name brand items in general but., there is always a "but" you have to be very, very careful you will find authentic name brand and of course the "cheap name brand" if you know what I mean. Yes they also sale non authentic so just keep that in mind next time you are there. Also there is people in there who will offer you "authentic" merchandise outside of the business and that's a little bit sketchy as well. Besides those inconveniences be ready to be there for hours specially at the time of checking out. read more

It's good deals. I returned because they forgot clothing metal tag. Shopped some more found jeans but no sell tag. They said find same brand and they will match. Didn't work said had to be same jeans. All that brand was same price. I said i drove an hour to have tag taken off can you just price match. No he said all this over $15 Told him I should charge gas because i had to return. Bad customer service read more

It's very iffy quality for goods although the items are serviceable. You get what you pay for. Enough said.

You have better service and cleaner store at goodwill than here. Rude employees and everything is a disaster there.

Long story short I LOVE a good deal and I'm willing to sift through the shitshow for it. The last time I went I bought a pair of brand new Jimmy Choos for $75 and a Longchamp Le Pliage backpack for $15. Don't come here if you're impatient or aren't willing to overlook the mess. Don't come here later in the day. read more

I've been coming to last chance for over 5 years, and I've got to say in the last month that I have visited I noticed some changes that made me wonder if there is a new management/new operator for last chance. I've notice the employees arranging the clothing and stocking items are not as profesional as the ones I remembered. In the past month that I have shopped at last chance I've heard employees talking about "rude customers" as the customers are there shopping (myself included in the shopping). I've seen employees just chatting with each other and when shoppers come to ask questions the employees looked very bothered. Things here just don't seem to been running as smoothly an profesional as I remember. You can still find a good bargain here no doubt. read more

I hadn't been to this store in a few years and finally made it to that side of the valley. There was a crazy amount of people just standing around not looking at anything, but just standing there like some weird M. Night Shyamalan movie. I headed to the shoes. Oh my! Goodwill would not sell you these type of shoes. I don't care what the label is, if the sole is falling apart it is no good. Some shoes had a layer of dirt in the bottom. Did they get the shoes after the P.F. Changs marathon? maybe... I quickly skimmed the handbags. They were beat within an inch of their existence. Hard pass. The clothing section resembled the chair in my room in my college days. Meaning there were hoards and hoards of clothes just thrown around. No hanger, no mercy. Found a few shirts but there were obvious damage and for the price....not in this economy ma'am. The check out line was slow....like MVD slow. I didn't get anything due to comparing the time is money aspect of that line. To be honest, I don't have the time to spend to really go Indiana Jones treasure hunting in that place. However, if that is your vibe, grab a coffee cause you are gonna need it. read more

Fun spot to hunt for items you never knew you needed. Tends to be a flurry of bargain hunters. Brand names, returns, overstock, last season items from Nordstrom all flow through this massive outlet. Shopping for off season items will have the best value as always - got my rainy winter boots during the summer. read more

Be ready to spend HOURS here. Watch your basket, as people will take things out of it. MAJOR deals. Be sure to check everything out before you buy anything. These are items from Nordstrom and Nordstrom Rack that have some type of damage, or was lightly used and returned. Always find AMAZING deals. read more

Great deals if you can handle chaos there's not really a well organized spot but if you have time to literally dig you'll find savings!