My friends and I were treated so disrespectfully here I must share my experience and warn others.
I proactively scheduled manicure AND pedicure appointments for my friend's bridal party and I even called a few times to change the time once and to add an additional person to our reservation. Each time, I confirmed manicure and pedicure on the phone. I also explained this was for a wedding and so it needs to be extra nice and special.
I was first in my party to arrive and they told me to sign in. When I did, I wrote my name and put - manicure and pedicure - in the booklet.
One thing I found odd was that a woman was waiting at the front and because she was late to her appointment, they refused her same-day service. It was weird because the door clearly states "walk-ins welcome." The lady explained she thought she would be able to make it but that she works at school all the way in San Tan Valley and traffic was horrendous. They said she would have to come back for an appointment Sunday. This was my first warning sign they are not customer-oriented.
The rest of our party arrived 15 minutes later than our scheduled appointment. Everyone signed in for manicures and pedicures and they got us in pedicure chairs fairly quickly. We discussed what we wanted and showed them pictures of designs we wanted for both nails and feet.
My pedicure was pretty good but the man wasn't able to do the ombré look on my toes - so the owner came and dabbed some glitter polish on the tips. I explained I didn't think it looked very professional. Could she spruce it up? Add a French manicure line? She argued saying she'd have to redo my nails if I wanted to have a white French tip. I asked her to please try it on top of the glitter. I do my own nails all the time so I knew it was possible. I liked it and so I asked her to please do the rest. She started painting the white line on the tips over the glitter on each toe - and after doing about 3 nails she said "oh by the way this is going to be an extra $15" What?! I added and changed things as we went but as I did, explaining the up-charges would have been nice to know as we were discussing the designs. I told her "wow I wish you told me this as we were discussing it rather than after you painted a bunch of my toes." She said "oh well I can just take it all off..." OMG, really?! I completely understand up-charging for a French manicure. Drawing a thin white line on the edge of each toe nail is oh so taxing (not really). But I am a reasonable person and I know they tend to charge more for that. But tell me beforehand. And, charging for throwing some glitter polish on a toe which you call "ombré" is ridiculous. Telling me after doing several toes and your solution is to take off ALL my polish? RUDE! I took a deep breath and explained "look, it's my friend's wedding. Can you please just finish doing this." The owner passed me off to a third nail tech to finish my nails. She was not nice of apologetic.
The final occurrence really set me over the edge. We all found it a little odd they hadn't started on our fingernails but assumed it was because they were busy. But when we finished our pedicures and asked when our fingernails would get done, they said oh you don't have appointments for that so you can't get them done. Here we are, a bridal party of course we want our finger nails done! I made a reservation for it AND we signed in at the front for manis/pedis. If you don't check the book, what the heck is the point of having people sign in?? Additionally, we had already talked to our nail techs about what we wanted done! They argued and blamed me that I only made appointments for pedicures. Unbelievable.
At this point, most business owners would have taken responsibility and tried to be accommodating. But not this owner. She continued to work on someone else's nails and sent another worker over to tell us we couldn't get them done. As we got ready to walk out, the owner yelled "we can do your nails, you will just have to wait 40 minutes." Yeah, thanks. We'll pass.
This owner lost 100's of dollars of our business all because she was so rude, unapologetic and unaccommodating. I am certain I made the reservation for manicures and pedicures. Is it so entirely impossible your employee could have made an error? Whatever happened to "the customer is always right?" The way we were treated was truly disgusting. If she keeps treating her customers this way, I guarantee she won't be in business for very long. I hope she realizes her attitude was wrong and this is no way to treat customers or human beings in general.
Thankfully we found an AWESOME nail shop less than 5 minutes south on McClintock. They were busy and gladly accepted our business, even at the end of the day. We got in right away and the owner was super welcoming. I know where I will be going and telling all of my friends to go - and not go- in the future! read more