We went to the LMH Quick Lane for an oil change. The advisor, Logan, gave us a fair price, and the check-up of our car was accurate. We really appreciated not being taken advantage of! read more

First thing I did when we got the "recall" notice for a part on our 2016 Ford F150 was to make an appointment & was given our serviceman's name & direct phone number if I had any questions. I called & left numerous messages over two days asking for a call back because we had questions about the additional recall notices & hoped to get them fixed as well. NEVER got a return call from our service person, Eric. Come appointment day, drop off was ok but communication after that went straight down hill again. I had to text him numerous times & left messages inquiring if my truck was ready, heard back hours later apologizing that he was called into a mandatory meeting & my truck was ready. (Customers don't care about any excuses other than their vehicle) I asked about the recall part & never got a response. It was late in the day so I text to him that I'd be by the next day, no acknowledgement on anything. Pick up was so impersonal that I couldn't wait for the runner to get my truck so I could leave, dropped off clean truck and now pick up is a dirty truck, a courtesy wash would have been nice touch. Customer service to me flows from the top and if this is how my serviceman Eric handles customers at Larry Miller Ford in Mesa, I will seek another Ford dealer. read more

Our entire fleet of vehicles are Fords so when we need a repair or part we often come back. So my master switch for my windows on my 2016 ford edge stopped working while the rest of the switches still work. I went in to buy a new master switch but Robert from parts gave me some info on some things to check before I spent the $200 ford edge stopped the switch. One of the other parts is just over $500 but it would suck to buy the switch then have to buy the module as well. So I'm going to check the fuses that Robert suggested and if that doesn't fix my issue, I think I'll just bring the car in and have THEM diagnose it. If you need ford parts, just know that the dealers aren't ALWAYS more expensive plus they have knowledgeable staff that can help you get the right part the first time. 5 STARS for Robert! read more

Larry H Miller Ford Mesa - Auto Repair Near Me - Mesa, Arizona

They sold a truck I bought online. I put $$ down and they ran a hard credit check. even got an order number. Had to work a couple days before I could get down there. They said it was all good until it wasn't. Ricky and Daniel did me dirty. Now I have to wait to get my refund....... read more

Following my review late last year, someone from LHM Ford posted a reply saying I should contact them about the problems I wrote about. Fact is that they know exactly who I am. They have my email address, phone number, home address, driver's license information... everything... because I did buy a car from them. Their reply was simply a hollow PR move because if there had been anything behind it, they would have reached out to me. Now, an update: The salesman I was assigned last year, the one who ghosted me after failing to follow through on some commitments he made, sent me a text message yesterday, August 5, 2026, asking for money because he's in a difficult financial position. The fact that the dealership's employee would use customer information to plea for a handout is beyond the pale. Something is seriously wrong here. read more

I can do this because my insurance Cadshield paid for a new engine, now the Turbo is leaking and the ins said when they changed the engine, they had to change the turbo at the same time. Rafael Rodriguez, Ford Scape 2018. read more

I bought a used 2016 Toyota RAV4 from Larry H. Miller Ford Mesa about a month ago, and the experience after the sale has been extremely disappointing. At the time of purchase, the salesperson agreed in writing that the dealership would replace the cracked windshield and repair the broken center console. I still have not been contacted to schedule either repair. More recently, the vehicle developed a scraping noise. I was told a lower suspension bolt had backed out and was scraping against the inside of the rim, causing additional damage and leading to an estimated repair cost of around $2000. This is especially concerning because the dealership claimed the vehicle had gone through a detailed pre-sale inspection. I have called the dealership multiple times and have not received a callback or any meaningful follow-up. I have given them several opportunities to address the safety issue and the repairs they promised at the time of sale, but communication has been nearly nonexistent. The sales process was easy enough, but the dealership's support after receiving payment has been unacceptable. I would strongly recommend getting every promise in writing, having any used vehicle independently inspected, and being prepared to repeatedly chase them for a response. read more

A couple weeks ago I emailed them for an out the door price on a vehicle and never heard back. I ended up buying somewhere else. read more

Kimm. Work with her. I was an out of state buyer and she made the process easier than if I had bought locally. She also adjusted her schedule with mine as I changed my flights last minute and arrived early on her day off. She rushed in to work just so I could have a smooth hand off. Best experience I have had purchasing a car and she actually treats you like a human. read more

visited this dealership with financing already manually approved through my credit union and made it clear that I intended to use my pre-approved lender. I requested a buyer's order so I could finalize the loan directly with my credit union. Instead, the dealership submitted an electronic financing request to my credit union through their automated system while the credit union was closed and also attempted to seek financing elsewhere, despite my explicit request to use my own lender. This created confusion about my financing status, even though I had already spoken directly with my credit union and received manual approval. When I asked again for a buyer's order so I could send it to my lender myself, the dealership refused to provide one. Customers using outside financing should be able to work directly with their lender without interference or pressure to use dealer-arranged financing. This experience felt unnecessarily complicated and not transparent. read more

I brought a Ford F-150 truck from Larry H Miller Ford (formerly Berge Ford) ten years ago and I have loved both the truck and the service ever since. When I ordered my truck, the staff searched and found exactly the truck I wanted. I have brought it in for service at Miller Ford every six months since that time. The staff are always friendly, informative, and the service has been excellent. I find the service to be efficient and reasonably priced. I will return for my next Ford purchase and I would highly recommend this Ford dealer for your next Ford! read more

Regarding service... I Bought a 22 F150 XLT about 4 months ago. I was traveling to Missouri last week and outside of Tucumcari NM the rear differential failed and I called Larry Miller and asked for their service department. I only wanted to speak to one of the service people. Man! They said the nearest dealer was El Paso! They left me sitting with my family on the side of the road and wouldn't even speak to me. I am outraged! Your customer service is poor at best. I am sorry I wrote this but good lord people!!! read more

Went there for service and it was great. Mel got me in and out pretty quick and efficiently. A while back they were overwhelmed for a bit. This time it was easy and done quickly. I'm glad their service is back to normal. read more

My experience with Larry H. Miller Ford Mesa in Mesa, Arizona was extremely concerning and wasted two full days of my time. The dealership advertised a 2025 Ford Maverick XL (VIN: 3FTTW8B30SRB60142) for $23,643, which was approximately $9,957 below the $33,600 MSRP. The vehicle was clearly listed as "On the Lot" on both the Larry H. Miller Ford Mesa website and Autotrader. On March 2, I contacted Larry H. Miller Ford Mesa to purchase the vehicle at the advertised price. I asked twice for the dealership to honor the price and was refused both times. I even advised the dealership that refusing to honor a VIN-specific advertised price may violate: * Arizona Consumer Fraud Act - A.R.S. §44-1522 * Arizona Administrative Code R20-4-202 (Motor Vehicle Dealer Advertising Rule) Despite that, Larry H. Miller Ford Mesa still refused to honor the advertised price. On March 3, after following up again by email, the dealership told me the vehicle had "sold the night before." However, nearly 24 hours later the exact same VIN was still listed online as available inventory and "On the Lot." The listing remained active on both the Larry H. Miller Ford Mesa inventory page and Autotrader. The dealership later claimed the price was a "mistake," yet the exact same VIN-specific price appeared across multiple advertising platforms, which raises serious concerns about bait-and-switch advertising practices. I preserved screenshots of the listings, the VIN, the price, and written communications with the dealership. This documentation has been forwarded to Ford Motor Company for review. I still plan to purchase a Ford Maverick, but based on my experience I strongly recommend that customers carefully document pricing and availability when dealing with Larry H. Miller Ford Mesa. read more

Brenda Bergseid 4 reviews·2 photos just now New I will not be recommending Larry H. Miller to anyone! Unfortunately for you as I am the "go to person" for recommendations, to my family, friends and, neighbors. They trust me! The entire vehicle repair experience had no redeeming value! I will never forget my negative experience. I brought it in for an oil change. It took over 3 hours. I was then shown that my front driver's side tire had a wobble in it. I asked if it could be looked at that day. I was told to bring it back, which I did. I received an estimate for $5,000+ to replace parts, etc.. I immediately approved the quote, despite not believing that extensive repair needed to be done. I NEEDED my vehicle back. They promised it would be done on 2 days. The date promised was a joke! My vehicle was there for a week+. I could not reach anyone on the phone or via text to give me an update. I finally drove to the shop and waited to get helped. I asked if my vehicle was done. I was told, "You were my next phone call!" Great, but you had no idea where my vehicle was in the repair process or when it would be done. Further when I mentioned that I had been trying to reach you for days, you said, "Text messages work best because I am on the go in and out of the office"! I showed him the multiple text messages I had sent. He checked his screen, and the messages I sent hadn't even been opened. We were at Superstition Springs Mall, when we got a call that the vehicle was all of a sudden done. You sent an Uber to our home in east Mesa to pick us up instead of the mall. We called you back and we were finally picked up and brought back to the dealership. I paid the $5000 + bill and went to leave. My brand new floor mats had grease on them, as well as the board on the front drivers side. I was so anxious to leave I never even mentioned the grease! I drove my vehicle for 2-3 miles and it was very apparent that the air conditioner was not working. It worked perfectly when I brought it in for service. I had to bring the vehicle back again, to have it repaired. I was under the assumption that the air conditioner would be fixed free of charge as it worked perfectly when I dropped it off. I finally got a call regarding the inoperable air conditioner and a quote for $1,600+ to fix it. It needed a new condenser, among other things??? New transmission fluid and on and on. I said no, and made another trip to your shop to bring the vehicle home - without air conditioning? The next day, I took it to a trusted repair shop, referred to me from my neighbor. The air conditioner was fixed in less than 3 hours and only the gaskets needed replacing. The bill was less than $300.00! It included seals, gaskets and new fluids. It did not need a new compressor at all. Wonderful freezing air blew out my vents, just like it did before you worked on my vehicle. Your labor hours for the air conditioning were estimated to be 4-6 hours and 2 days to fix it! I have all the paperwork to support my disastrous experience. It is apparent as to why I cannot give Larry H. Miller even a satisfactory rating. I felt like I was being taken advantage of because I was a female. Even if that were the case, I would have been maybe okay with the $5,000 bill I paid, had everything been fixed in a timely manner. I get that there can be delays for parts, etc., but the inability to communicate the status of my vehicle repair, is completely unacceptable! It is very disrespectful to me, that you got grease on my new floor mats. My 2001 Ford Explorer has less than a 100,000 original miles on it. It looks like new and has been very well taken care of. I will be sure to let everyone know your work is subpar at best. Your repair estimates and commitment to complete the repairs are bogus! You give "Ford" a terrible representation!! read more

I have been purchasing cars from dealerships for 50 years. Most service departments over charge and try to sell you on unnecessary repairs. My experience today was exceptional. Jesus was so great- helping to keep price down- staying in communication and being very responsive. I will be returning for service and buying another car in a couple years. Cannot recommend more highly! read more

Bought 2013 Toyota Highlander on Jan 23, 2026 for our daughter who lives in Ca. WE STILL DO NOT HAVE THE TITLE. Explained to your title person, Leslie, that we needed paper title so we can transfer vehicle to daughter in Ca. She assured me she would request this and did not ( per DMV) We have been waiting for almost 2 months now for this! Finally received plates/ registration last week. Assumed paper title was coming too, as we were told. She didn't request it, so now we must wait another 10 business days to receive it. We have not gone anywhere during this time ( incase title arrived) so we could drive vehicle to our daughter. The drive to Ca is 15 hours to where she lives. This major delay has caused upheaval in all our lives, as she needed this vehicle desperately months ago. Very unfortunate and unacceptable for such a simple thing! read more

Was in contact with Gary for a week. Had a car I was interested in and he was respectful and NOT pushy. His words "you can't come in this weekend well we'll have good deals next weekend too". He followed up on the phone but there was 0 pressure. I appreciate his respect. read more

We stopped into Larry H Miller today to check out the Broncos. We had a 2021 Jeep Wrangler Rubicon that we were looking to replace. We wanted to check out the Bronco Heritage Edition. The sale person we had talked to was so helpful. We did not find her to be pushy. She brought out the car we came to see and took us for a drive in it. It was so nice and we fell in love with it. We negotiated a deal and made the purchase. Our sales person was Kim and she was amazing. No pressure. She and her manager made us a great deal and we are not the owners of a beautiful Ford Bronco Heritage Edition and so far we love it. I would highly recommend Kim and Larry H Miller to purchase your next car. read more

Larry H Miller Ford Mesa - Auto Repair Near Me - Mesa, Arizona

I would have given a higher rating (5) but the service department is having issues with the new manager. Everyone has left including our service writer Kaitlyn. She was amazing!! But...from our first appointment with her she had to follow up to make sure we filled out our service review of her. Last time we saw her she said they were being rated on reviews - not their work- and us not filling out the review was affecting her! She quit probably a month or two later. They had a huge turnover so we decided to try the mobile service. Mobile service was great but tech said almost everyone left and they had an all new crew. Will stick with mobile service unless we have a repair issue. Larry Miller was purchased by a huge equity firm. So ‍ there is your problem. Attorneys, corporate execs, and profit! Could care a less about the customer. read more

I have 2 recalls on my vehicle. I have tried to contact Larry H Miller to determine if they have the parts and availibility so I can schedule service. Trying to use chat is absolutely a waste of time. They are only interested in getting as much unnecessary personal infomration as possible without give out any helpful informtion. They could't tell me what the recalls are, or any useful information. You do not need my full name, address, phone number, email address, Vin, and other weird information just to answer a recall question. I'm wating for an actual phone call back but will also start looking for a new place for service. read more

In general Ford is my go to, this location helped me fix up some damage on my Mustang and truly took the time to help explain the process it would take to fix them. They were reasonably priced and the employees were exceptionally nice in the collision center. read more

This facility had better get their act together. Made an online appt couldnt get a confirmation. Drove to their facility on friday and made an appointment with lady in the ssrvie drive, for the works oil change this am at 0900. I arrived at 0845 and they had no appointment for me. I was told i should have been there at 0700. Why would i need to do that for a scheduled appointment??? Just done with this dealership. No notification that your service person is no longer there and not advise who there replacement would be. read more

Could have rated 5 stars but I had to omit 1 star cuz they failed to answer my other & very important questions especially these new info (a several proposed / recommended repairs), I asked certain questions which were so important to me before I make decisions on these "to go" or "on hold for now". Guess everything had to put on hold. It would save such headaches & hassles on my end if they answered my questions & may have had my car staying there (Larry Miller Ford's (*LHM*) auto shop) to continue refilling some or all repairs. I also asked them to contact my 2 different warranties, Ford's and CarMax. I pay extra warranty with CarMax. Tony, Eric, Austin, Stephanie, Abbie, Travis, Suzie, Dave, Scott, Jim or Derek at LHM's knew I asked these questions via texts (mostly), emails (prob. 1 or 2x?) & their own AI services, too (mostly). Is it fair to me, no! I am deeply disappointed but I always have respects for LHM because I had friends/associates with Larry Miller in SLC, Utah while living in Draper, UT (SLC suburbs) for decades (besides N CA & before here in Mesa, AZ). read more

I had an appointment for oil change and tire rotation at 10:30 and had advised when scheduling that I would wait for car. When I arrived I was told it would be a 3 hour wait as they were still processing the 7:30 arrivals. Why make appointments!? I left and will never go back. read more

From May 2024- June 2025, my car kept going back and same issues. 1st. Called and found out the advisor quit and walked off, after a 3 week communications found car on lot. 2 weeks later got car back but felt same. July- car stalled, same issues. Back to shop. Got car back mid August. Oh this is so long- to type. I've been a ford purchaser for years and feel quality is down. Hard to say recommend or not. read more

The service that I received at Larry H Miller Ford was incredible! Suzie Famoso in the Service Center is Amazing! You can tell by the way she treats people that she really cares about her customers. She is knowledgeable and reliable. I have been there a few times and she is Awesome! She keeps the customer updated on the whole process, she really knows her stuff and she takes the time to really get to know her customers and their concerns. I will never take my vehicle to another shop, they really treat you well at Larry Miller Ford. Thank You again! read more

I Called to make sure they could still get me in they said yes. I had an Appt at 3:15. I get there and they told me they can't take my car. They tell me to go to their other facility I get there and they told me no as well. I would not recommend going to this facility read more

There customer service is very poor. They tell you should be covered on warranty, then don't cover it. They did not even try to help. Just said sorry you have to pay, even though they said should be covered. I miss the days when a big company actually took customer service serious. I would not recommend this ford dealer for repairs. read more

12/2/25 excellent service. richard is a fantastic and highly engaged general manager. i had an issue and he went above and beyond to make it right for me. read more

Three weeks ago, my husband purchased his first truck from this dealership. As first-time buyers and parents to a one-year-old, safety was our top priority. My husband specifically asked whether the vehicle had been thoroughly inspected, and Jared, the salesperson, assured us that all necessary inspections had been completed. Jared also mentioned the truck had been detailed, which wasn't the case there was pet hair behind the back seats and crumbs in the middle console --but honestly, that's the least of our concerns given everything else that's happened. The day after the purchase, we took the truck on a drive. While on the freeway, my husband pulled down the sun visor and it fell off completely--while he was driving. This could have been extremely dangerous. I checked the passenger side visor, and the same thing happened to me. We went back to the dealership immediately. My husband spoke with the manager, Duncan, who took the visors and assured us he would take care of it. That was three weeks ago, and we've heard nothing since. Despite multiple follow-up calls, there's been no update or action. Now, my husband suspects the alternator may be failing, and there appears to be an exhaust leak--major concerns for a truck we just bought. The lack of follow-through, communication, and accountability has left us feeling incredibly frustrated and disappointed. We genuinely regret this experience and strongly urge others to be cautious when considering a purchase here. read more

11-03-2022 We had the engine and transmission mounts of our 2012 Mustang replaced. 3 years and 26k miles later those mounts are completely done again ... PREMATURE FAILURE! 11-05-2025 I tried to call the service department of LH Miller FORD but nobody picked up the phone for 30 minutes. I finally ended up with a chat partner and explained the issue. The Lady promised to forward the information to the service department and I would be called back. That never happened! I scheduled an appointment with Eric Fuzzy ... 11-11-2025 I present our Mustang at LH Miller FORD ... Eric told me that they would replace a lot of motor mounts because of the AZ heat. Really? Why did the first set of mounts last 10 years in the same environment and our other vehicles of similar age have no problems either in the AZ sun??? Our Mustang was taken in to check the mounts and 2.5 hours (!) later the advisor confirmed that the mounts are done .. they would have taken photos and submitted them to FORD to check for a warranty case. In 48 hours we should have results. 11-19-2025 One week has past by since Eric turned in our request for Warranty repair to FORD. I texted Eric in the morning to check the state of affairs ... no response. I drove by the service department and Eric tells me that he hasn't received any response from FORD yet. 12-12-2025 I texted Eric for an update ... no response. 01-01-2026 not 48 hours but 48 days passed by and I haven't heart anything ... neither from the dealership nor from FORD. The only thing I received was an e-mail with a 5% discount offer on repairs. What a POOR CUSTOMER SERVICE!!! I am done with FORD and Larry H Miller FORD! read more

I don't know if there are enough words to express my gratitude to LHM Ford! Being a woman, purchasing on my own, I was concerned about how I would be treated. I was treated with dignity and respect from beginning to end and I sincerely appreciated that! I did a lot of research and new exactly what I wanted, a newer, low mileage Toyota Corolla, and had searched high and low. I found exactly what I wanted here and Jose kept in touch with me throughout the entire process, as I couldn't purchase right away. The car was ready for me when I arrived on 8/19 and I took it for a test drive, falling in love immediately! Jose did all the number crunching and came up with a deal I couldn't pass up. Financing was easy and I drove off in my new to me car a few hours later. It is so nice to be mobile again after 5 weeks with no car. Thank you to all the staff at LHM, I will recommend all my friends check you out! read more

Larry H Miller Ford Mesa - Me and my new car! - Auto Repair Near Me - Mesa, Arizona

The Service Dept has turned into a joke. Nick left, the Justin left leaving a grumpy retired cop in the booth. The mechanic who worked on my vehicle last complained about working under a canopy out in 110-115 F heat. Larry Miller is too cheap to have nice indoor service bays. I'm heading on to greener pastures since there are a plethora of other dealers to patronize. read more

Would leave a - star rating if I could. Salespeople straight up lie to your face. Won't ever go back. Sales guy even brought the wrong customers paper work to the table for me to sign. Clown show. Used foul language ... sloppy, rude, unprofessional. read more

My husband was looking to buy a new f 350 diesel truck . They did not have any , but they said they found one and we can pick up Sunday afternoon. They knew the vin # so that night we went ahead and signed papers. No one called us on Sunday , So my husband had to call them and to find out the vehicle was already sold . My husband so mad so we talked to the GM Adam. To make a long story short, they found a truck for him in TEXAS. They had it transports . We went back again to sign papers on the new vin # . Everything was good, until he took it back to get a spray in bedliner put on . 2 day have gone by and so my husband calls the service manger to see when his truck will be ready. Well the service manager had no clue what my husband was even talking about. Dose anyone there conmunicate? So they found the vehicle , three days later they call to say it was ready. Go to pick up and to talk to the store manager and he would not even come out to talk to my husband. The worst customer service i have ever had. My wife wants a new Ford , but i will NEVER BUY FOR LARRY H MILLER AGAIN . Just to be clean , it was not the salesperson fault. He was doing his job. It was the sales manager and the general manager who have poor customer service. I sure would like to talk to the owner to let him know how his staff is doing. read more

Recently bought a slightly used truck. Had a slight misunderstanding during the process but Richard Young, General Manager, stepped in and resolved the issue quickly and satisfactorily. read more

Brought my Explorer in for an AC problem. Abby wrote me up and sent it off to the shop, and before I knew it she was letting me know it was done! Fast service at a fair price, and they even addressed a recall I didn't even know about! I will be back :) read more

There is nothing like being told I know the car business . I know my product. Then being told he did not know. Then followed up by a this is the price boy attitude . I guess it must work just not with me read more

I've been here before and they all act is if your a bother to them, only good experience I had was with Suzie the advisor. I just tried asking how long the wait would be because in the past they like for you to drop off your vehicle and wait 2 weeks before it's even seen. I called in regard to getting a Crank Relearn done which takes about 10 minutes maximum and the dude quoted me $388 DOLLARS!! Go to a place that'll actually want your work and wont rip you off. read more