Decent store. Location is in a strip mall so easy to park and walk directly into the store. Store was well organized. I was able to approach the counter and ask for assistance. They do free bra fittings here. If you're lucky you'll visit when there's a sell going on. Selection is vast from clothing to undergarments. The value is worth it. You pay for what you get here. So items are pricey but excellent quality. read more

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I am VERY dissappointed with my recent purchase from Lane Bryant (LB). First off, I have bought bras and panties from LB for years. I have a larger bust size, and they always have a nice selection of comfortable and flattering bras. I recently shopped on line due to an awesome sale, but apparently made a mistake of using my PayPal for purchase. After spending over $200, one of the bras was a complete NO! I drove the hour to my nearest LB store, and was only offered store credit. No refund back to the original form of payment, PayPal, or the credit card associated. I am living on Social Security, and don't need store credit sitting and waiting for me to forget about it or die before getting to use it. It's December and really don't need this headache. After spending 2 hours in heavy traffic both ways I am fed up and will not not ever shop there again. The employee was fine, and I know she was only doing her job with the tools she was provided. I was in CS for 35 years and get it. My issue is with Lane Bryant's in store return policy for the on line order. I got a printed receipt stapled to the original invoice which is 9x11, and I am expected to produce this when using in store, OH YES, STORE CREDIT ISNT GOOD ONLINE. I AM NOT DRIVING AN HOUR, WHICH I AM SURE LANE BRYANT IS HOPING! KEEP MY CASH AND HOPING I WILL MOVE ON. Rediculous!!! I will going back to JCPenney from now on! Sad, and shame on their unpublished policy! read more

Emma is the best! So friendly and sweet. Her recommendations for size and style were on point. Will be returning. read more

Emma, you are amazing! Thank you for all your help and guidance! Come check out this location! You can't beat the selection they have! read more

Lane Bryant - Thank you so much, Emma! For all your help with my purchase/exchange! You rock! - Accessories Near Me - Menifee, California

I'd like to touch on the good things first. The location was nice with ample parking and easy access. The store was easy to find. Walking in, the store was laid out well, spacious, and clean. The fitting rooms were plenty and clean as well, which I do love. There were clear markings between the sections and what's labeled as a sale and which sizes are where. The poor rating is for the three women working at the store when I walked in. I was the only one in at first so it wasn't a matter of too many customers and everyone's attention being directed elsewhere. When I walked in, a woman near the door said hello. I said hi back. She didn't ask me what I was looking for or if I needed help. I literally said: "So what do you have going on here today?" in terms of sales and specials. She pointed out three things and continued on her way. It was my very first time at this store so I kind of meandered around and tried to find things on my own while two other women stood at the counter. One was helping someone check out at that point, which was fine. I've had really good experiences with customer service, which is a big thing for me. Here, I had to keep asking for help in different ways...almost like having to pull the information out little by little instead of it being a natural part of the shopping experience. I'm not sure if that makes sense as I've worked in retail before and I wasn't expecting anything out of this world, but I was hoping for a little effort for sure. I doubt I'll be back. read more

This store wins the prize for most incredible advertising gimmicks! 1.Buy one get the second one for $15. 2. Earn "real Woman dollars," for every $100 you spend 3. Buy one get one They basically target the bigger woman and take advantage of them by quadrupling in price. I shop here because I can afford to. I just know not all can afford their clothing. It's ridiculous! $79 for a pair of jeans. $200 for bathing suits. Two pair of plain Jane socks for $8.75 I get to the register and the cashier says, "If you chose one more item for $6, you'll earn another real woman certificate." They will always try to pressure you into buying one more item. The older women at this store and in Temecula are pushy. I feel like they use car salesmen like techniques to get you to buy more. While I need some of their stuff I won't be bullied into buying and In fact can buy another brand in the mall and on the Military based called STYLE AND CO. (I believe is a Liz Claiborne line) Just as good and classy. Lane Bryant needs to start with reasonable prices and knock it off with all the gimmicks. It's so old. I hate their games with pricing. For this reason they get 3 stars. read more

Over priced themselves right out of me doing business with them. Quality of clothing is no better than jcpenny or anyone else for that matter. Customer service is no better. All the ladies huddle around the register and complain about other employees, employee policies, hours etc etc. what I can get at Macy's for $45-50 is $70-80 here. And Macy's has a far better selection and style... even for us girls who have junk in our trunk. There is literally nothing to see here at LB... Today was my last walk-thru of this store. It's inevitable they will out-price themselves clean out a business. We full figured woman have got to stop putting up with clothes that don't flatter our body type... Personally, I'm now boycotting this blasted, useless, over-priced, crappy service hole in the wall. read more

Customer service is vitally important to any business and providing service to customers should not be selective. My best friend (visiting from FL) and I visited the store on June 19, 2024 and Cheyenne one of the representatives was very helpful in getting us measured. She pointed out where the sale items were located within the store. She was very kind getting us rooms so that we can try on our selections. I called out to her once, and she assisted me. My girlfriend got a little frustrated because no one came to check on her. I only purchase bras and matching panties from Lane Bryant. Due to weight loss, we were both between sizes. Nothing worked for my best friend so she came to find out how I was doing. I needed help finding different Sizes. She became the representative (my girlfriend) for me and started bringing me bras back-and-forth. After finding some matching underwear. we proceeded to the checkout where I handed my items to the cashier. She addressed us as you guys (rude) as if we were a couple sharing the cost or items. Even if we were, the response to the items given to her from me should have been,,, Are you paying for this cash or credit card and would you like to apply for a Lane Bryant credit card today? My response would have been. I do have a Lane B card etc. my intent was to purchase more items, but due to the lack of concern for customers and their needs, I couldn't wait to get out. No one ever knows a customer status and therefore should be treated with respect, priority, dignity, and integrity. Customers should never spend more than 5 to 10 minutes by themselves trying on more than 5 items without an associate assisting. read more

No Selection. They carry no size 18's in the store beyond frustrating staff is unhelpful

This store isn't bad. Their selection is not as great as other LBs, but it's also a smaller store. I used to come here all the time, but stopped because I don't like Jeannie, one of the managers. I swear to god, she thinks I'm going to rob them every time I come in. Like, seriously, I do most of my purchasing online (better deals) and end up returning a few items here and there because they look boxy. Every single time I come in with returns, she all but snatches them from my hands. Then, she makes me pull out my card, ID, receipt, and asks me when I purchased the items. I don't receive that treatment at ANY other store. Most times, my receipt and card are all that's needed. What am I going to do? Steal someone's LB order, then use their card to return it? Oh, and she's always overbearing when trying to get me to purchase items instead of getting a refund. Umm, no thanks! The girl with the dark hair who's pregnant is very nice. The older, thinnish lady is nice, too, but Jeannie is too much. read more

Really hating Lane Bryant and I won't be back. You give me a 15% off coupon to get in the store. When I'm checking out, I'm told I can't use it because the store is on sale and the offers can't be combined. Yes, the cashier scanned it and the register rang it as zero. WHAT THE HECK?? You just earned yourself a lost customer for life. Job well done, Lane Bryant. Do yourself a favor and fire your advertising execs!! read more

The young lady that helped me Linsey was the sweetest most charming little thing. She got me SUCH a good deal I saved over seventy dollars because of her. She was absolutely wonderful. The store is nice, I didn't look around much because I was only there for a bra but what I did see was pretty. I went there for one bra and left with two and a really cute pair of sunglasses. I loved everything about my experience there, entirely because of the sales girl. She was so good I tracked her manager down to tell her how great she is. read more

Store was nice as typical, however I pride myself on customer service and know when I see it. In the 18 or so years that I have shopped at Lane Bryant, this is the first time that I was not greeted or engaged in any way. Good bye Lane Bryant hello Torrid. read more

I've been wearing bra's for 60 years not and besides comfort being made well is next on my list. While I wasn't always able to replace my bras because of lack of funds I have had bras last YEARS from Lane Bryant. I just got 4 new bra's to replace the ones I bought in 2015. I had lost weight and my old ones where were in great condition didn't fit anymore. read more

WHAT has the Corporation DONE to our store???? I've been shopping Lane since 1987. I loved the Menifee store. I hate the new layout. I hate that you have filtered the FGH bras in with all the others. I despise what once done with the panty displays. I'm good for 3-400$ a trip, whenever the bug gets me. I have spent tens of thousands of dollars. I guess I'll have to look someplace else.... Dress Barn, Nordstrom , Macy's. It's always been so easy at Lane. Sad read more

Poor customer service to say the least waited line for 20 min while she took her time with the customer in front of me did not ask for help form the several other employees that were working terrible experience do not recommend it read more

This is my third time visiting this location. They usually have everything advertised in stock. Once you find someone......all of the women working here are nice and helpful. They will answer any questions you have and they always help you to find your size. They are always willing to help you put an outfit together. Excellent customer service. read more

Lane Bryant merchandise, in general, has gone down in quality in the last few years. I've always purchased my bras from Lane Bryant/Cacique but most recently they don't last more than a month without a wire breaking, strap coming unsewn, etc. Today I visited the Menifee location in hopes of finding a new style that may hold up better. When asked if I wanted a fitting, I accepted. The cashier, Sara, told me I had chosen the wrong size and would come back with the right size for me. I waited ten minutes, nothing. I decided to try on the five bras, two sports bras, and two pairs of pants I had picked out, and she still had not returned with the proper sized bras. I went to the register to purchase my pants and Sara asked if everything worked out okay. I told her no, since I came in to buy bras but she never brought the ones she promised. Her response was "oh sorry." A few minutes later she asked if I wanted her to get the bras for me now. At that point I had no time remaining and declined. The customer service in this store needs a major overhaul. read more

Yes expensive , however I like this location , it is always clean. The girls are all so nice and helpful. The discount racks and coupons can get you great deals. Some of the clothes are expensive and the quality seems to have gone down hill, but I love love love the bras and panties from here! read more

It's been 4 months since I shooped there but the dales rep Jeannie was so invredible. I am still satisfied with my purchase

Everytime I come here I find the best deals, encounter friendly staff and the store is clean and organized. What else can you ask for.

This is a great example of what Lane Bryant is! This store has the most comprehensive selection of items though I wished they carried the 6th & Lane and Lela Rose lines. The associates are very knowledgeable and helpful every single time I have visited the store. I always look forward to visiting this store! read more

.With so many employees in the store you would think morale would be better. No smiles? No greeting? Total attitude and lack of attentiveness. My daughter and I were mis-sized by this store and have been struggling with bras ever since. Yesterday, fed up, I measured us myself and found that the LB employee was several cup sizes off. When we went into the store they were having a door buster sale. When I asked about pricing on some items I was given the wrong info. These ladies did not seem to know much about the sale and we were told the bra in my hand was regular price and the sale merchandise was mixed in all over the store. I would just have to look through it. That was not the case. All of the bras were on sale. The one in my hand was marked down 50%. I almost put it back. How do you not know what's on sale? We had to repeatedly go back and ask for assistance. They weren't paying any attention to us. The smaller sizes were way up high. When I mentioned that it was difficult to reach I was met with a blank stare. Really? I bought our merchandise and got out of there. I asked my daughter if she thought I had an attitude with them, she said no, they just seemed like they didn't want to be there. read more

I'm not saying that they have the worst customer service, but they definitely don't match the level of the other stores. I'm comparing this store to the other stores I have visited in the past. I worked for Lane Bryant during during my college days. Lane Bryant is more towards the higher end, therefore customer service is extremely important. You're supposed to greet, help, check on customers and ask if they need a different size (just to name a few). The employees seem nice but they definitely need some more customer service training. read more

The women who work here are so friendly! It defiantly makes it more enjoyable to shop here. Great customer service and management!!! Kudos to you ladies! read more

I choose to drive to this location rather than the one in the Temecula Mall. The store is much bigger and offers a bigger selection of clothes. The employees will call you by name and are very helpful. They are very pleasant about exchanges, I was pleased about this. read more

Selection was minimal, and the employees were "hovering." I was greeted by an employee but seemed to judge me based on how big my purse size was... like the thought was "ok, what's the likelihood of this person going to pocket an item?" Mind you I was the only customer and for good reason. I tried on a dress, it didn't fit right, I come out and the lady asks how I liked it, I mentioned that it ended up not being for me. She looked like I offended her dog and mother. As I said thanks for letting me walk around, heading towards the door, I felt like I both sets of eyes of the 2 people in that store were watching me like hawks. Overall, it was just an awkward experience. The reason for my 2 stars is that, when I went in, the store was at least clean and not chaotic. I have no desire to go back though... the customer service needs to be less judgmental and treat me like a potential paying customer. read more

This location has the worst customer service. Every time I come in I stand around waiting for service, while one person works and two others stand around ignoring you. read more

Ive been to better stores. Nice selection, the price is excusable because of the quality though. The sales ladies were extremely helpful, and when they didnt have something in the color I wanted, they offered to ship it to the store free of charge. Im definitely going to be returning. read more

i love lane bryant when i can afford it! it's definitely my go to when i have a little extra money to spend. but it's a hit or miss with the customer service here (only here). today i called to ask about an order i placed online while in the menifee location. i wanted to check on the status. when i called, the lady who answered was very rude. seemed a bit fustrated to answer my call. then i told her i wanted to check on the status of my order. she said ok hold on but never asked for any of my info. i heard her talking to someone in the background about french fries and chipotle while i stayed on hold. i got fustrated holding forever so i hung up. i tried calling back 6-7 times after and no body answered. seems as if they were doing it on purpose. i called the temecula location and they called the menifee location to check on it for me and they answered her call and she called me back right after to tell me the status. read more