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Lance Plumbing Solutions

4.8 (53 reviews)
Open • 8:00 am - 5:00 pm

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Response time

50 minutes

Response rate

100%

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Pics of the valve protruding.

Hire Lance Plumbing (Carlos) at your own risk. I hired Lance Plumbing to install a shower valve for a bathroom remodel. Initially Carlos was responsive. He was very happy to explain in detail what the job entailed. Carlos gave me a reasonable price and I hired this company to do the plumbing. I provided Carlos with the tile and the valve we needed him to install. Carlos measured and stated he understood the placement of the valve needed to be flush with the existing drywall. Carlos did his measurements installed the valve, piping and the work looked good. When the tile setter began to install the tile he confirmed the valve placement would have the valve protruding about an inch. I reached out to Carlos asking him to return to address the valve. Carlos immediately stated the tile setter was at fault. I tried to explain to Carlos that the tile is flush with the existing wall and the issue is the valve placement. I asked Carlos to come by and let's discuss in person to see if theres an easy fix vs the back in forth over the phone. Carlos told me he was too busy to come by and look at the issue. I replied to Carlos please dont do this by making this a bigger issue. Carlos hung up the phone. He doesn't stand behind his work Beware!

Rust from my water heater.
erin k.

Carlos came over today from Lance plumbing. To be be frank, I was unsure because the moment I asked for a quote from several plumbing companies for my water heater that stopped working, I got some really high estimates. Same experience with my roof leak and other work. What I found most important in deciding who to go with was honesty and clear explanation of what works what was needed and why. And every time everything worked out, it came down to the character of the person which I'd like to say I can discern talking to people. The ones that are really friendly and try asking about your personal life - your kids and family and the weather/small talk, to make you try to trust them....fake. They're doing it to butter you up so you won't say no to their prices. If you're unsure, just ask yourself if the work justifies the cost and compare with others. I know I'm stating the obvious but don't get suckered. Carlos from Lance I can say with confidence is an honest and sincere guy. From quote to work, he's maintained integrity and workmanship I wish others would use as their standard. True to his explanations, there was more to what i could see. Yes, i tried youtubing that made DIY seem simple and i thought i could just replace the thermocouple or the burner myself but my unit was 15 yrs old and Carlos explained in detail why i needed to replace it. We all know things deteriorate over time and water heaters are no exception. Not only will things break down but during its course, it can adversely impact other parts of the house. Rust is one of them (see pics). I didn't know that there was so much rust in my water tank. I could only imagine it running through my house thru the pipes and faucets and into my family's digestive systems! Anyway, listen to what you're told and see if it makes sense. With Carlos, it not only made sense but it's no nonsense, very reasonable pricing (definitely better than most out there) and my water heater is now perfect.

Our stop valve was some weird size and needed replacing.  Carlos quickly replaced it and hooked up our bed equipment.
Andrew R.

We made a late Sunday request to replace a gas valve in our kitchen. Carlos quickly responded and fit us in to his schedule first thing Monday morning. He was very punctual, professional and friendly. I'm definitely keeping his number in my contacts.

Alex d.

Amazing service! Our water heater went out Saturday night. We called Carlos who responded right away and offer to replace it on Sunday morning. We discussed our options and an estimate over the phone. He brought over a new water heater and installed in a few hours. His service is careful, clean and he is knowledgeable and skilled. My highest recommendation!

75 Gal Rheem water heater

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1 month ago

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22 days ago

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3 months ago

Always prompt, fast and does a thorough job. Responds quickly and has all necessary tools to insure a complete and successful job.

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11 months ago

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5 months ago

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10 months ago

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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5 years ago

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2 years ago

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4 years ago

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3 years ago

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4 years ago

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3 years ago

Scheduled an appointment to look at an installation. Never showed up and didn't bother to let me know. Unreliable.

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Carlos L.

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4 years ago

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3 years ago

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5 years ago

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4 years ago

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5 years ago

Arrived on time, courteous, informative, and did job efficiently. True professional. No complaints.

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4 years ago

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Ask the Community - Lance Plumbing Solutions

Review Highlights - Lance Plumbing Solutions

“Carlos came out to check a dripping toilet and patiently explained what was going on with my situation.”

Mentioned in 42 reviews

Read more highlights

Letts Plumbing - Quality workmanship is a family tradition. Letts - fix it right the first time. Big or small jobs? We are here to help.

Letts Plumbing

(811 reviews)

Incredible plumber. We just moved into a fixer-upper and there were multiple leaks we had to take…read morecare of. We evaluated around 6-7 companies, and off the recommendation of a neighbor we had Letts come out. I was a bit hesitant because you are charged for a minimum of an hour, there is no free estimate. However, in that time he shored up a leak with a temporary patch and had an estimate of how much work it would be to take care of everything, which ended up being much more reasonable than some other places we evaluated. Adam came back when he had enough open schedule to fix everything and some parts were shipped in. An incredibly nice guy, and just an incredibly fair and integrity oriented operation. All the vendors I evaluated were five stars with many reviews, but Letts was the only one that didn't feel like I was being upsold and he was just out there to help me solve my problems. Honestly can't wait to hire them again, which is an absurd thing to say about a plumber, but man what a great experience. I will rave about them to anyone who will listen.

We continue to rely on Letts Plumbing for our various needs. They installed a water cutoff valve…read morefor a refrigerator water line (whoever did the initial install didnt put one in!). They most recently removed an old water softener and installed new copper piping where the softener connections were. Oddly, the tech charged us for new copper while keeping the copper sections he removed, saying he was adding it to their collection. I get not being able to reuse the sections connected to the old valves but there was some that could have been reused, or left for our recycling. Not a huge deal, just seemed odd that he mentioned keeping it for their future use. We'll still use Letts and recommend them to friends. They're very prompt. The work is done well. And the job sites are left clean.

Echo Plumbing & Rooter - Echo team

Echo Plumbing & Rooter

(199 reviews)

We had Echo Plumbing & Rooter handle a plumbing retrofit/improvement project at our commercial…read moreproperty in Concord to address a floor drain issue. Juan and his team were highly responsive, professional, and fair with their pricing. They solved the issue quickly and were great about following up to make sure everything was taken care of properly. What really stood out was their ability to come up with a cost-effective solution. Instead of recommending a major tear-out and replacement of the existing drain trap in the slab floor, Juan suggested a retrofit component that solved the problem without the need for extensive demolition. This saved us a significant amount of money and disruption to the property. We really appreciated that they took the time to find the right solution rather than simply recommending the most expensive option. Their communication, responsiveness, and professionalism throughout the project were excellent. We'll definitely be using Juan and his team again for any future plumbing repairs or work needed at the property. I would absolutely recommend them to anyone in the Concord area for high quality plumbing services.

I had tech Chris come out and completely rebuild an older Toto toilet. Chris pulled the toilet and…read moreredid the wax seal, replaced both drain and fill valve assemblies, installed a new handle, and tested to get everything perfect. It is now a brand new toilet again, and I'm worry free for years to come. Echo was easy to schedule and work with; great company!

Lance Plumbing Solutions - plumbing - Updated October 2026

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