This place was disgusting! The machines are dirty and $5 to wash and you need quarters for the…read moremachine. The dryers are $2 for 15 minutes, they have games to play for cash. A guy came up to my car and ask to sell me a clock so he could play the machines. The washers are caked with soap and softener like they have never been cleaned. I don't know how they received a 4 rating. Please think before you go there.

Excellent service and equipment…read more I definitely recommend as everything worked and there was someone there to make sure your experience was flawless.

I was searching online for a fluff and fold laundry service for a short term rental…read moreproperty that I help my daughter manage, ideally one that did pick up and delivery. When I went on The Laundry Spot's website I saw that they offered this service so figured I'd give them a try. I had a few questions so I called the number listed on the home page of the website, and the woman who answered referred me to another number for the pick up and delivery service which turned out is also listed if you click on the "delivery" link. I got an answering service and left my contact info and within minutes, James the owner called back and answered my questions and walked me through the process of setting up an account so that I could do the online scheduling myself. There were 3 convenient windows of times to select from for both pick up and delivery so I scheduled pick up between 8am-11am on Tuesday and delivery during that same timeframe the next day. I got a text a minute or so prior to them arriving both times and they were both within the scheduled timeframes. Since the home was unoccupied those days, I was able to text them the temporary door code I set up remotely and allow them to pick up and drop off inside in the entry way. The laundry consisted of two full sets of bedding, several towels dish towels, etc. All came back perfectly clean and nicely folded. Online I was able to select the type of soap (or even provide my own if desired), optional softeners, and add any specific instructions such as cold water, gentle cycle etc. I am so thrilled to have found this service! Since I'm a big fan of USEFUL technology, I'm very happy that I can do all of the scheduling from my smart phone, including paying the invoice. I was initially apprehensive about providing my credit card info and wanted to be sure the info was encrypted and secure. The owner, James, patiently explained to me that he's partnered with a few different technology platforms in order to make it possible to do all of this online, so it's all very secure and tested. One thing to note: because of the way the various platforms are linked, you see different URLs when you schedule versus looking at your account versus payment, but after it's set up it's a piece of cake. And best of all, the laundry comes back beautifully clean and nicely folded without me having to do a thing (I have back problems) so this is a wonderful solution for me. And the pricing is incredibly reasonable. I highly recommend trying this laundry service and supporting a great local Austin business!

Just tried this spot another shot and I decided I'm never coming back. It is extremely expensive…read more To start the big dryersif is 70 cents for 9 minutes, and 70 cents for every 9 minutes after that. The small dryer are 50 cents for every 9 minutes. I didn't know laundromats were for rich people now. This is a shame because I've been coming here for years.

Great place, great staff! I originally planned on going there just a couple of times until we…read morepurchased a new washer and dryer for our remodeled home out in the country we had just moved into. But, in those two trips I thought why in the world would I wash clothes any other way now? With a huge king blanket, sheets, lots of clothes and towels each week it takes about 2 to 2.5 hours there of washing, drying and folding as opposed to....,probably 8 to 9 hours of being stuck at home over the weekend waiting on the one washer and dryer to finish. Not only that, but most of the time we're in a drought situation and with a well, we have to be more conservative with water use. It has now been over two years that I've been going there. Depending on which day I'm there I can always count on seeing the same really sweet and helpful people. It's easy to go in, load the card given to you with $ and start washing. Love the oversized washers and dryers available too.

Came here since my washer was out-of-order…read more I almost forgot how convenient it was to use multiple washers and dryers at the same time. The staff was very friendly and helpful

I try really hard not to buy "dry clean only" items. I hate ironing and having to constantly freak…read moreout if there's a stain on a shirt that costs more than my life. Soooo..only funerals and weddings force me to break out the big guns. In this particular instance the wedding card was played. The ladies here are super sweet and chatty. I was amused by the dry cleaning gossip that was shared. They did a great job, the first shipment was about an hour late for my pickup time. Eh, stuff happens and they are near by so I wasn't entirely inconvenienced. Prices seemed reasonable granted I am not a dry cleaning pro. All I know is that they got the job done and my stuff looked beautifully clean. Reid's cleaners will definitely have my future business.

Great employees, super helpful and professional. Good prices on cloths cleaning and alterations.read more

Absolutely thrilled with the results from our move out clean with Katrina and Johnathan. Truly, the…read moremove out clean was indeed a deep clean that was woefully overdue for our ~2k sq ft home. Their thoroughness and attention to detail from communication, planning and expectation setting to the outcome of the clean is appreciated beyond words. Moves are inherently stressful - we were so glad to have worked with ACS to alleviate the concerns and efforts of cleaning. Katrina and Johnathan's results were significantly better in quality than I would have ever been able to do on my own.

Great husband and wife local business. Hard working and did a great job with our move out clean. It…read morewas a long day for them, but they worked hard, paid attention to all the needed details. We'd been in the house for 12 years. So there was a lot to do. And they got it done. Job well done, and if you're looking for a thorough and detailed cleaning, I highly recommend them. I believe they do numerous other types of cleaning jobs as well.

We consistently have clothing articles missing for weeks, incorrect items (NOT OURS) delivered to…read moreus and other items charged to us that a) aren't ours and b) aren't in the delivery. We have complained at least 4 times over the last 12 months and nothing changes. Their business model of off site cleaning and delivery DOES NOT WORK.

We've been customers for about a decade, and happy with the service provided. Since the move to the…read morenew location however, service and employee attitude has plummeted. Despite taking and picking up clothes frequently, a few shirts somehow were never given back to us for well over a year. When an employee finally realized they had the shirts, somehow they blamed us for their oversight. Worse, two of the shirts were soiled on the collars, and not the kind of soil that would come from wearing them. The employee there at the time, and young man. was very argumentative and took no responsibility for these issues, saying the shirts were dusty from being there for so long (again their fault). We were again charged for the two shirts to be cleaned (again) that were soiled while they were at the cleaners. Despite the geographical convenience of this location, we are done with them. An overhaul of employees and customer service training is clearly in order for this location. To Steiner Cleaners: it's okay to make a mistake from time to time, just take accountability for it when you do.