I went to this location for the second time and was treated really well. Both times I was brought…read morein without a problem. Both times I gave blood without fail. The rep stuck me on the first time both visits. No problems, very satisfied. Bravo quest

They are usually good here. I came by to pick up specimen containers to be used at home. Little did…read moreI know the wrong container used was not going to be excepted after filling it and paying them at another office. They gave me the right one to use at other office but is long drive from my house. Now at this office they want me to wait all over again as a walk in??? I told 2 blood takers here what happened and they said "We are not here to debate you"! Maybe I should start going back to their competition Lab Corp? My wait is supposed to be more than an hour! This really is not fair!

Needed a COVID test for a work related function and they had me in and out before my lunch break…read morewas over! Highly recommend. P.S. them nurses be cute tho!

Needed a PCR test for a flight to Hawaii. I came in a few days early to ask a few questions. The…read morestaff was very patient and kind. I got my results within 72 hours and made it to my vacation!!

I recently switched my PCM and asked my new doc to run a panel of routine lab work to make sure…read moreeverything is running smoothly. I usually get sent to Quest Diagnostics or LabCorp, so this was my first visit here. It was a great experience! You'll find West Pacific Medical Laboratory on the ground floor in a building of medical professionals. The parking lot can get crazy packed, but it's big enough, and there's always a spot somewhere. Be sure you have your doctor's orders with you. I walked into an empty waiting room where I checked in on the kiosk, and Anna was running a one-woman show. She was great. Got me in and out in minutes. There were 2 other people who came in after me, but they left after me since I was chugging water to get that last sample out, lol. I had to go back the next day because apparently, the lab wasn't able to get the results they needed. Again, it was fast, and I left within minutes. Anna is a true professional. She poked me once each day and got what she needed. Last time I went to the other place, the phlebotomist missed 3 times before having someone else do it. I was bruised and purple for about 2 weeks, smh. Thank you Anna!! I highly recommend this place if you need labs done. They have multiple locations and no appointments are needed. Just walk right in! =)

Ok so I figured out why they always seemed to be closed when they shouldn't have been - they moved…read moreto the next building over. My doc office gave me the old address, the old phone number doesn't work (I called headquarters and they gave me the info). I walked into the CORRECT office (finally!) and it was nice in there, no wait, friendly service, very professional. The girl explained that the old building refuses to take down their sign on the door and every time they put up a sign on the door saying they've moved, the maintenance takes it down. I can understand how this would be frustrating, and definitely not their fault! But they really should reach out to all the doctor offices in the area to notify them that they have moved so they stop sending patients to the wrong place. Second time in a row I arrived at or just before 12:15 (on my way home from work). The sign on the door says closed 1230-130 for lunch (not 1200). Also the paperwork I have says the same. When I call they cut it off so it won't even ring or they immediately disconnect. Posted is a screenshot of me having called 4 times between 1210 and 1216 because the door was locked, every call was immediately disconnected. VERY UNPROFESSIONAL. I wonder if the owner is aware of these practices and Xlong lunch breaks i'll go to another office, they're not getting my $.

I have had multiple medical traumas so getting a simple blood test is very challenging for me. The…read moreteam at ULS has been so understanding of my situation and supportive. Their techs are young but have been very professional and helped me get through it with minimal pain. I'm very grateful for their service.

The nurse was prompt and very professional. Accessed my vein for an IV almost completely painless…read more Explained every step of the process, and set my mind at ease. Amazing bedside manner, do not skip for your hydration needs!

Angie was GREAT so is the other girl but Angie found my vein instantly…read more I'm terrified of blood work and she made this entire process so easy AND PAINLESS I'm definitely coming back for future bloodwork to her. Thank you so much ANGIE !!!!! I'd rate this place 100 stars if possible

It seems like there's new people who work here and they are much more friendly and professional!…read moreLove the vibe of the 2 girls that work here! Very sweet! Today's date is July 10/2025

What an absolute joke this place is. I've made an appointment 2 weeks in a row and both times I…read morewake up the morning of my appointment to an email saying my appointment is canceled because the location is closed?! Why did it schedule me for this day then???? Absolutely ridiculous

My son has needed his blood to be drawn multiple times here and he rates Labcorp and especially…read moreOscar the phlebotomist as 5 star because Oscar does such a good job at drawing blood (my son hates needles). We didn't have an appointment so we showed up 25 minutes early. We were second in line Check in is easy on the tablet with follow up questions by the receptionist and we were on our way home in 30 minutes. This is the place to get your blood drawn if you need it.

Roxie, Ashley, Mera exceptional customer service.... My son had to do a test for employment and we…read moredid a walk in. They went over and beyond to get him in early. They were friendly and helpful. Facilities were clean and everything went smooth and fast...I also love that you self check in.

Lab Corp on Day street, really needs to hire more employees. The way the young women in the front…read moretreat patients is utterly rude, and disrespectful. Chrystal being worse. Every person who asked her a question was met with some rude remark. Her tone is very condescending. People are sick, elderly, and have sick babies. They don't deserve her bad attitude. I am going say she is like this, due to being overworked, and under paid. She is doing front work and being a phlebotomist. She is just nasty. The customer service is completely gone from her care. Even know she may be stressed it still does not give her the right to be mean to patients. I grabbed my mom and got out of there. Went to another Lab Corp and was greeted with compassion, and care. Day street need to go customer service classes asap.

This is about the labwork done to my daughter and Easy Pay Statement…read more Ok, I get that some insurances that are out there has a co-pay. Some patients don't have a good insurance coverage that's why going to the lab costs an arm and a leg. Easy Pay is just money they hold until our insurance pays them and whatever is our portion that's the one they charge/deduct. But customer service representative explained to me that the money they hold on to on Easy Pay are not actually taken from your account when the insurance pays for the labwork in full. Wow. That made sense now. Thank you for doing your job well and explaining it clearly to me. You guys rock ! Keep up the good work. I feel secured now that I can trust you guys. The wait time is still long but worth it.

I am writing to formally report an upsetting experience I had at this specific Quest Diagnostics…read morelocation on Thursday, April 23 at approximately 4:00 PM. I was sent to Quest Diagnostics from LabCorp due to insurance coverage issues, with a time-sensitive lab order from my gynecologist that needed to be completed on the third day of my menstrual cycle. Because my cycle is extremely irregular, this was a critical and urgent appointment. Upon arrival, I was assisted by an employee named Susie. From the beginning of our interaction, her demeanor was unwelcoming and dismissive. When reviewing my lab order (which had originally been written for LabCorp), she repeatedly expressed frustration and emphasized multiple times that transcribing the order into Quest's system would "take a very long time." As a first time patient unfamiliar with this process, I felt uncomfortable and anxious, and I even apologized for the inconvenience despite doing my best to follow instructions given to me. In an effort to assist, I offered to contact my gynecologist's office to obtain any necessary information. While on the phone with my doctor's office, I was placed on a brief hold (approximately three minutes) to retrieve a required code. During this time, Susie became visibly impatient and informed me that she could no longer wait and would cancel the entire order, specifically stating there is a "two minute company policy" for waiting on calls. She then instructed me to step outside into the waiting room while I completed the call, stating the appointment would continue once I had the information. However, when I returned with the requested details and attempted to have my provider speak directly with her, she refused to assist me further, told me to wait for someone else, and dismissed me entirely. At that point, I requested my paperwork back, which she returned. When I asked for her supervisor or contact information to escalate the issue, she stated there was no one available. This experience was extremely distressing, especially given the medical urgency and my already heightened anxiety. I felt dismissed, disrespected, and unsupported during a time-sensitive and important healthcare process. My partner, who was present, also witnessed this interaction and found the behavior to be inappropriate and unprofessional. I am requesting that this matter be reviewed and addressed appropriately. No patient should feel uncomfortable or unwelcome when seeking necessary medical care especially when they are actively trying to cooperate and resolve issues.

I don't get the negative reviews. It was pretty standard lol…read more I hate needles and stuff and the lady that did my sample was great close to home but definitely busy. Can't fault them for that though.

- Had a confirmed appointment - Arrived on time…read more- Checked in per protocol on iPad - Name called within minutes to come back, sat in chair - Told our information wasn't on file, even though doctor office confirmed they sent it. Patient must have done something wrong?! WHAT?! We have ALWAYS gone to Quest, was turned away and told to go downstairs to LabCorp (which was closed) Called Health insurance -- they confirmed yes Quest, they tried to call location and no one answered (they said this is also typical) Called Doctor office - they confirmed yes Quest, labs sent. Health insurance opened grievance, seems this location is under investigation for bad practices. When they get busy and don't want to look up paperwork they just lie to patients, turn them away, and waste their time. I reviewed my account online and found that BOTH of my children had their birthday altered by 1 day. HOW ODD. This data discrepancy would definitely cause a mismatch in systems preventing correct records from being pulled. I hadn't touched my account in over a year and the last appointment was flawless --so what happened between June 2025 and now? Tried calling the Menifee Quest location this morning to report data discrepancy and verify if 2nd paperwork attempt was successful, no answer, when you select the menu option for "more help" it tells you to go to their website and HANGS UP. Save yourself the trouble, find another location, this one is severely mismanaged.

I got some blood work done today and the tech who draw my blood today did an amazing job! I COULDNT…read morebelieve she was done drawing my blood since I didn't feel anything, not a pinch or no LITERALLY no pain! This is the Walgreens on Perris and Alessandro her name is Rosy so if u guys have little ones who are horrified of needles, she's most definitely the one! I have 5 kids and been threw needs left and right not once have I ever had such an awesome experience first time I feor no pain, I'm still in disbelief seriously! Ask for Rosy

They'll get you in and blood drawn fast but good luck getting them to actually process your results…read morefor weeks. Any other labcorp processes your labs and gets your results with 2-3 business days.