Every single time that I come here , the customer service is really good ( hanne and Wilfredo ) , they're really good , thanks for the coffee and good vibes read more

La Monarca Bakery & Cafe - The best coffee - Bakeries Near Me - Whittier, California

This review is specifically about the customer service I received. I walked in on a Saturday morning and stood at the counter waiting to be helped. I don't mind waiting--that wasn't the issue. The problem was that no one acknowledged me. The two employees working saw me, turned their backs, and continued what they were doing. A simple "We'll be right with you" would have gone a long way. After several minutes, one of the employees finally turned around and asked to take my order. I asked a question about one of their food items and where I could find it. She looked irritated and silently pointed toward the bread section. I had already looked there and didn't see what I was asking about, so I was understandably confused. When she noticed my confusion, she dismissively said, "If you don't see it, we don't have it," in an unprofessional tone. I simply said "Okay, thank you" and walked away. A customer service training needs to be reviewed with these young ladies. I see many people are having similar complains about the service and it's unfortunate because this place has so much potential. read more

If you want a refreshing Cafe de Olla this is the place to be. Is lightning way turned with brown sugar and it has cinnamon. It's refreshing and not too strong! read more

La Monarca Bakery & Cafe - Cafe de Olla - Bakeries Near Me - Whittier, California

I was really disappointed with my experience at the Whittier location on Tuesday 9/22 around 11:30am As soon as I walked in, the music was SO loud. It honestly sounded like I had walked into a club, not a bakery. When I was ordering, the employee asked me a question and I had to say "what?" about three times because I genuinely couldn't hear him over the music. There's no reason for the music to be that loud when customers are trying to order. Unfortunately, the food was even more disappointing. When I got home, parts of my burrito were cold, and my daughter's burrito also had cold parts. She ended up feeling sick afterward. If a burrito is supposed to be served hot, it should actually be heated all the way through before being given to the customer. My drink was also extremely bitter and wasn't enjoyable. While I was there, it also seemed like the two employees a man and a woman..were more interested in talking to each other than paying attention to the food and customers. I obviously don't know what was going on, but the overall atmosphere gave me the impression that they weren't very focused on their work. Or didn't care. I really wanted to enjoy my experience. The music needs to be turned down, and the food needs to be prepared properly and served hot. I won't be returning. read more

I frequent this bakery and am always blown away how good everything is. The moment you walk in you're greeted with the smell of fresh baked goods and a team that warm and welcoming. The display cases are packed with amazing pan dulces, cakes, other items, and everting tastes just as good as it looks. I tried several it's including their champurrado and each item was delicious, fresh, and clearly made with care. The service is fast, friendly, and attentive, which made the entire experience even better. You can tell they really take pride in what they do and are commitment in proving high quality baked goods. Whenever you're grabbing a quick treat, ordering something special, or just stoping in for a coffee, drink, or pastry. This bakery is a great local gem that I highly recommend. read more

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The staff was friendly and welcoming but the drinks weren't crazy good lol I tried the horchata matcha, and it didn't taste that good. I feel like the flavors don't compliment each other. read more

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I love the monarca, and Jesse's customer services made it even better! He gave us a taste of the strawberry and horchata cake, and I made sure to take both! Great ambiance, good music, clean! I really like this place! read more

La Monarca Bakery & Cafe - Cafe de olla and horchata cake - Bakeries Near Me - Whittier, California

This place is thee every time I go there it seems like nobody wants to work. Theirs always crazy line and you wait and wait. This am I go in and theirs some girl on her phone in the back as the girl at the register was just stacking up orders for coffee finally the girl from the back gets up and starts to help and when I finally get my coffee and drive away I find that she didn't even steam the coffee it was ice cold. These people need to pay attention to their service and their attention to detail. But I will never go back... Tierra Mia is their competitor I'm sure and they never disappoint unfortunately theirs not one in whittier. read more

Conchitas were good & the matcha iced latte was also really good. We came late at night so there wasn't too much movement. No wait time. Would def come back! Really cute inside! read more

La Monarca Bakery & Cafe - Bakeries Near Me - Whittier, California

Walk-in to delicious smells of pan dulce and hot chocolate. Door held open by staff. Picked up some new items: pumpkin spice concha and a pumpkin bread. Tried some new items: champurrado cake and a hot chocolate (abuelita style) cake. Definitely something I would consider taking to my next gathering ! Yummy and of course could not leave without picking up a hot champurrado to go (the frozen champurrado in the summer does slap) Thanks for the service Jesse! read more

La Monarca Bakery & Cafe - Champurrado and to go pastries - Bakeries Near Me - Whittier, California

I ordered an 8" guava cake for my mom's bday for pickup and it was ready to go at my scheduled pickup time. The cake was packaged in a beautiful box, and the cake itself was stunning! The guava part of the cake is a guava jam layered in between vanilla cake. I believe it's the same guava jam they sell in-store. The vanilla cake was fluffy and moist; it was a similar texture to a tres leches cake. I also ordered several conchas to go. My favorite was the horchata-lavendar concha! My only critique is that the conchas were super sweet, but it would probably be great to balance with a black coffee. Inside is super spacious and tons of people were studying/working in the cafe. During the time of my visit they were rolling out seasonal fall/pumpkin flavors. read more

Brenda & Hanne were very nice! W service and w food!! Good vibes inside the cafe, especially the music and decor!

Great service super nice! Brenda and Hanna helped us out on choosing a burrito flavor! Great recommendations! read more

La Monarca Bakery & Cafe - Mole chicken burrito - Bakeries Near Me - Whittier, California

Visited today and jesse was super helpful in helping me pick out a drink for my picky sugar loving boyfriend i got the matcha with vanilla foam and he got the mexican chocolate iced. both drinks were delish i love the ambiance in here as well! read more

La Monarca Bakery & Cafe - Iced Matchata, Mexican Chocolate - Bakeries Near Me - Whittier, California

I got my tea last week and it was good. The price was four bucks. Pretty decent. The service was good and courteous and the line moved fairly fast. read more

Favorite concha's in uptown If you love moist concha's this is your spot. Their mini concha's are my best option when bringing to gatherings as they are the perfect size. Their cake slices pair so well with their cafe de olla. My favorite is their strawberry cake and love that they use a light chiffon cream on it so it is not overly sweet. read more

La Monarca Bakery & Cafe - Mini concha - Bakeries Near Me - Whittier, California

I've been a loyal customer here for years, which makes this review especially disappointing to write. This morning, they had no bread available, and when I asked about it, the response I got felt dismissive--like I was asking something unreasonable. Unfortunately, the coffee was also undrinkable, and this hasn't been a one-time issue. On a previous visit, I mentioned that the coffee tasted very diluted, but instead of addressing the concern, I was told that no one else had complained. That response felt discouraging and dismissive of my experience as a customer. I've genuinely enjoyed supporting this shop over the years, but the decline in quality and customer service has been hard to ignore. Sadly, this will likely be my last visit. read more

I get pastries here to share with my mom in the mornings and so far we have not had a bad experience yet

Had an exceptional experience coming here! Customer service was super friendly and helpful. The shop was very clean and tidy. Their displays were perfect and colorful! We ordered horchata lattes and a few pastries! Sooo delicious!!! This bakery and coffee shop is great! I'm so sad it's so far from where I live but if I'm in the area, I would definitely be back! read more

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Coffee is better than Starbucks or Coffee Bean! It's all espresso and authentically savory! Butter cookies were in my belly in 1.2 seconds so no pics to share but if you're strolling around Uptown Whittier, get your cafecito and pan or galleta on! 4 stars because it felt like Antarctica inside. It was sooo cold! read more

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This place is ahhhmazing! Cute little cafe with delicious drinks and the yummiest pan dulce. We got a concha cup, lattes, and a variety of mini cookies. Very sweet staff and music is playing all around. Love this hidden gem in Whittier. They also have catering and party platters along with breakfast biscuits and burritos. Will definitely come back again. read more

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I always come here for Mexican bread, cookies, flan, and coffee. The best flan! Everything tastes really fresh and good. The service is good. The ambiance is relaxed. I also appreciate the free used coffee grounds for my garden. read more

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Perfect, we had a wonderful time here and the service is perfect. We hadn't have to wait for a long time and I love the cake and matcha here!!! I'll bring my friend to this place again. Brenda Hanne so awsome, I love the ways she service!!! read more

I always love going to this location. I usually stop before or after my shift. Everyone is so friendly and they always remember my drink before I order. I got the best help from Brenda and Hanne today. Thanks for getting my weekend started out right! read more

Found this spot walking uptown Whittier on a hot summer day, their advertising of their Tajín drinks caught our attention. As we walked in you can already smell the cafe de olla and fresh baked bread. We had a sample of their main breads and ate them all before the picture! But very delicious my favorite was the guava cheese roll! The Tajín drinks were both good but the mango is top tier. Hibiscus tasted a bit watered down but everything else made up for it. This is a nice quiet spot to enjoy our snacks and drinks. read more

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If you are looking for some serenity or a mini vacation for 1-3 hours, this is the place for you! The pastries and food are excellent and artistic. The cakes are stunning and most importantly, delicious. The coffee is creative. The whole place is inviting from the art, the music, the plants, and the walking location in historic uptown. A little piece/peace of Mexico in our busy US world. The service is the best part. Everyone greeted at the door. Wilfredo made my day. It's inspiring to see someone do their job well with a smile. No matter the job. They ran out of toilet paper. A very human thing to do. Instead of pretending nothing is wrong, they put a paper towel roll within easy reach. The bathroom is well used and worn but smells pleasant and is well cared for. This is a rare find - businesses who share their bathrooms generously. It's notable. Come! Enjoy this treat. You will feel indulgent. read more

La Monarca Bakery & Cafe - La Monarca Whittier - Bakeries Near Me - Whittier, California

The ambience is cute. It's a little small in there but adequate for a decent amount of customers. They had a fair array of baked goods (pan dulce, cakes, cookies) and coffee as well as teas. I had the horchata cafe de olla, it was good with a perfect balance of both. My husband had a hot cafe de olla and he said it was on point. We bought a tres leches cake to bring home. The texture and consistency were good. Presentation was great too. However, it lacked in flavor. Overall experience was good. This is not a norm are we frequent as we o Lu found it as we were passing through the area. I gave it a 4 star because I don't know if the other breads, baked items are good. As for the service, well the young lady behind the counter didn't appear to be having a good day so I'm guessing that's why she didn't engage much. read more

La Monarca Bakery & Cafe - The cake, horchata w/cafe de olla & a hot cafe de olla. We bought the cafe de olla coffee ground so we'll see how that tastes. - Bakeries Near Me - Whittier, California

Amazing service and amazing food !!! 10/10 recommend Jesse is fantastic at his job!! read more

I was here a few days ago and the poor employee Jesse was manning the entire store alone. He was so personable and absolutely a delight to talk to. Even with the pressure of being alone he was so patient and kind enough to explain the different options. I can't wait to come back! read more

La Monarca Bakery & Cafe - Bakeries Near Me - Whittier, California

I was at a dinner and someone had brought this cake. And we could not get it out of our mind, so we had to go buy the cake for ourselves at home. we drove to the Pico Rivera location and the lady working there was phenomenal. She kept feeding us cake. There was a language barrier, but we made it work she was the sweetest lady and we appreciate all the attention we received from her. We bought a lot of stuff from there. It would be nice if we had a location closer to where we live because it was over an hour drive for us. read more

Visited La Monarca Bakery today for our usual Cafe' De Olla and Soyrizo burrito which never disappoints. The price of the burrito is on the higher side for what you get but it's still a good tasting combo with the cafe. Their Cafe' De Olla is the best. Pan dulce is tasty but a little on the dry side possibly due to their Health conscious ingredients. They have a wide variety of new flavors like their Macha concha and lavender flavored conchas... they also have cakes, cookies and breakfast foods. Friendly service. I recommend giving this place a try. read more

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It was my first time at this location. I ordered white conchitas online for a wedding, but when I arrived my order was incorrect and I was given colored conchitas. The staff was very helpful--Jesse made sure I got the white conchitas I needed and redid each one for me while the cashier kindly offered me a coffee. Jesse truly went above and beyond, even writing a special note and blessing the bride and groom with a treat. Thank you, Monarca! You have excellent employees. read more

La Monarca Bakery & Cafe - Bakeries Near Me - Whittier, California

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Went there with my cousins, aunt, & my toddler. The two individuals working were really kind and the vibe was cool. We had chocolate cake, tres laches hot & cold drink, and cinnamon pastry. Everything was great. We loved the cake. Definitely coming back for some cake! read more

Jesse, truly stood out for his kindness and helpfulness. He was patient, attentive, and made the whole experience feel welcoming. It's rare to come across such sincere customer service -- I'll definitely be back because of it. read more

The concha's are amazing and the customer service is EVEN better! Jesse was so kind and hospitable! I live out of town and always make it a point to stop by. Definitely recommend to anyone who's is the area! read more

La Monarca Bakery & Cafe - Concha's - Bakeries Near Me - Whittier, California

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Flaky, buttery, and perfectly sweet--these pastries are a delicious treat! Jessie was super sweet! read more

La Monarca Bakery & Cafe - These pastries were so good! Will come back again! - Bakeries Near Me - Whittier, California

Sunday. Service was bad. I was inbthere for a while with 2 employees and neither could acknowledge me. Definitely did not feel welcomed. I was about to place a mobile order to just get my ordering and the male worker finally comes to me. I told him I was getting ready to place an online order and he could not even apologize for the rude service. Bread is ehh... the Los Angeles location hyped it up for me, but apparently its not the same throughout the locations. read more

I came into this establishment with my partner. She was excited as she had been here plenty of times before. We came in and the place was extremely clean. We ordered a dozen conchas and the cheese and bean mollete with soy chorizo. The Conchas were amazing! The Mollete could have been better but that's just my personal preference. All around though, loved the place and would return. The staff is kind as well. read more

La Monarca Bakery & Cafe - Mango-Lime Tajin Drink & Hibiscus-Lime Tajik Drink - Bakeries Near Me - Whittier, California

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Cute bakery in Whittier to grab some specialty coffees and pastries. Got the cafe olla coffee, which had sugar and some cinnamon for an added kick to a regular cup of coffee. Lots of conchas to choose from with items that are boxed to go. There's indoor and outdoor seating. I door seating was a little dirty with wobbly tables though. The bakery also offers free used coffee grounds that you can take home for fertilizer. Nice quiet neighborhood and a great way to start to the morning. Friendly service at the cashier! read more

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The staff is always very rude and unfriendly. They leave you waiting and don't even acknowledge you. I like their coffee but won't go back!