There is a reason for all these one star reviews!!!!!! I'm a single grandma & first time RV owner, need I say more about being naive & suckered. Bought new in Mesa, Az, service in San Diego, Davis and Phoenix over the years. Please don't trust any location to get it right. Bill was ALWAYS way over the quote. Work wasn't done. NEVER completed on time. Hassle, hardship and undue stress! Still haven't gotten re-call work completed because of backorder part never showing up, so I can't use any of the LP system on my 3 month stayca snowbird travels. Just don't go to La Mesa, find a reputable business. Pay attention to one star reviews, there's a reason for them. read more

I had some troubles with the Dometic Fridge in my Living Quarters, one call to Ryan Mason and I was on track to get my fridge fixed. They were very open as to time line to repair. There was a problem with getting parts but Ryan was very polite, he kept me informed through the process and called to schedule an appointment when the parts finally came in. The best part is they make appointments and actually keep them. They were Amazing I will bring my rig back in if I need to without any hesitation. They even got the Manufacturer to cover the repair and all associated costs. read more

I bought a Winnebago Era 2015. It was vandalized by someone shooting out a window on the side. I filed my insurance claim on Aug 7th with Allstate. It is November 1st tomorrow and no progress has been made! Don't ever buy a Winnebago! read more

The system says that I am from MN, I am actually from AZ and bought the home from La Mesa The mixer valve at the water heater was bad I have used the home a lot in the past 5 years and it is a "known to be weak" part. I could have done it myself but I had a warranty so what the heck. La Mesa was the very last place I wanted to take it but how bad could they screw this up? This is the note I got from them. Hello Kevin, My tech has inspected your coach regarding the no hot water from the faucets. My tech had removed the water panel from the outside compartment to trace the water lines. He had tested the water heater and it is working perfectly. After further tracing of the lines, he found that the water lines are not plumbed correctly, which is causing the concern. the hot water line is plumbed into the cold lines causing the water to mix and not allow the hot water to reach the faucets. The incorrect plumbing will need to be removed and replaced with the correct lines. Not sure if you have had another dealer perform any repairs on the fresh water system in the past. We are looking at about total repair of $690 plus tax for diag and replacement of water lines. Let me know how you want us to proceed. thanks and have a great day, Steven Maher Service Advisor LaMesa RV--Phoenix Steven, Your tech is correct, the water heater is working as it should. If it is plumbed wrong it came from the factory that way since no one else has touched it. The system has worked correctly for 5 years and it gets heavy usage. During that time the left-hand faucets in the coach have produced hot water and the right hand cold as is the norm. I am not sure how it could be hooked up backward. As I'm sure you know there is a mixing valve on the output side of the water heater that mixes hot and cold. It is a part that breaks and is a known failure point If your tech insists on his diagnosis I will pick up the coach directly and take it elsewhere. Regards, Kevin I got Fleetwood involved who sent information. I also sent them a schematic of the plumbing Kevin. I will have another tech take a second look and I will report back to your sir. Thanks for all that information! Steven Maher Service Advisor LaMesa RV--Phoenix 7525 W. McDowell Rd Phoenix, AZ 85035 No further information other than to say my coach was ready and that is worked. I would like to give them the benefit of the doubt and say that they are just incompetent and not flat out dishonest but I have no way to tell one from the other. This is how it's been since I owned the coach. They were so incompetent when it was new that I had to take it to the factory to be repaired correctly at my expense. read more

Sales staff, lazy. But the rest of the crew was spot on. Greg Conn was outstanding as the ine who explains the rig and how it works. Adam on finance was great also. So I'd give five stars if sales staff wasn't so "not me" oriented. Dan S read more

Purchased an RV on line from La Mesa after doing lots of research. Very nice unit at a very competitive price. Had a great ride taking it back to California and couldn't be happier with the purchase. Very good service and I didn't feel like I was being nickel and dimed to death. read more

I have used La Mesa Mobile Service with great satisfaction. They were prompt and informative every step of the way. The repair was completed and restored the unit to like new. I will definitely use and recommend La Mesa Mobile Service for my repair needs and appreciate the professional and courteous treatment I received from Mike and Scott. H. Cason, Phoenix, AZ read more

Bought a 2018 Fleetwood on March 15 2020. Used over night and had to return for repairs. Sales said it went through a 72 point check instead it turned out it was a 72 second check. Shower leaked onto floor and out in living room, bedroom tv falling out of door, bed partition falling off, toilet smells and stayed running, rv wouldn't level and more. Left in service for two days something's fixed not all. Use for 15 days 8 miles from dealer cut vacation short left in service for 31 days. Went to pick up and stayed near again still not fixed right. Left rv for three more weeks picked up drove 150 miles from dealer and broke down in my driveway hydraulic hose. Drove to dealer and met with service manager he convinced me to bring back. I thought he would watch Over but no not fixed right again. Called dealers attorney she said looks like they got most fixed and offered no assistance except she would review results of repairs being made by dealer in my home town. Two weeks repeat repairs made from my home dealer picking up today August 9 2020. Used for 15 days out of almost five months. Was referred to Mesa RVs purchase department he offered me 40000.00 Less than I paid for RV and advised I paid to much for the RV. Never, never even drive by this business!!! read more

***Buyers beware***If I could I'd give them zero stars. We went to one of their RV shows and found something we considered. They are smooth, told us, just make a $500 deposit, think about it overnight, no strings attached, "we won't keep your money", Ian said. For the record, it's been over a week and they still have our money. We've resorted to disputing it with our credit card company. read more

They told me that the Motorhome had oil changes and necessary maintenance done. Replaced the generator oil and it was very black. Looked like it had never been changed! read more

We had an amazing experience purchasing our RV from La Mesa. We are out of state buyers and knew just what we wanted. The sales and management team did an excellent job answering detailed questions and helping us get confident to make the purchase from afar. They also didn't harass us, which I really appreciated. The delivery team was amazing. We arrived a day early and with just a few hours notice, the entire team hustled to meet our new delivery schedule. We spent a night in the lot getting familiar with the coach and had all our questions answered. The RV business is so busy right now, I was impressed they could adjust to our schedule so easily. While the RV is not perfect (nothing ever is). It is always a manner of not 'if it will break, but when it will break'. We did extensive research on warranties and did not feel any pressure by finance to purchase their product. In reading the bad reviews I feel like expectations are a little skewed for many buyers/repair. It takes time to get parts, all RV's break (especially the new ones that are not delivered from the factory with everything working). We bought used and knew we would have some tweaks here and there. None of that is the dealers issue. Rather it is an industry wide issue with new RV's almost always having issues. We are very happy with our experience and happy to recommend them to others. read more

This is the worst company every for customer service. I bought a 2022 Entegra RV back in 2021 and have had horrible service from this company. I've been waiting on a window sense the day I purchased it and I'm being completely blown off right now by the whole service department... I wouldn't recommend this company to anyone, they are the worst read more

We purchased a 5th Wheel in March of 2020 and have had nothing but issues with La Mesa RV Tucson. We use to have Darlene as our service advisor and she was amazing!! But since she's been gone we've had nothing but issues with the service department. The customer service is awful Michael and Edwardo are a joke! Nothing but lies and broken promises. Our 5th Wheel has been in service for 7 weeks now and they still have not fixed everything that is needing to be fixed. Our hydraulic jacks gave out in the middle of a camping trip at the end of April. Mind you this is a 2020 RV so this shouldn't happen a few other things needed to be fixed as well we dropped it off May 5 and we still don't have EVERYTHING done!!! I never write bad reviews, I always give the benefit of the doubt but I feel like upper management needs to see this. Such poor service. I also left Jay Castro Corporate Contact and specifically asked that he contact me directly so that I can discuss some issues we've experienced in the past year and he completely ignored me. He contacted my husband instead and still has not returned my call nor my husbands since I left message two weeks ago. Never Referring anyone to La Mesa RV in Tucson!!!!! read more

Went in there to start looking for a travel trailer, not planning on purchasing, but to start looking and getting an idea, etc. I am leaving this review to say that the sales people were not pushy, which is very important for someone like me lol We had 2 gentlemen approach us (Greg and Ethan i believe) and they were very informative, answered our questions and left us to keep browsing. It was VERY helpful since it will be our first time buying one of these things. Not sure about service or sales since we did not purchase, but we will definitely keep this place in mind when we decide what we want lol read more

Worst customer service ever! They treated us like we couldn't afford anything. I would rather spend my money at Camping World!

Do not buy from or use service department. You will regret the day if you do. I can go into details but take my advice. DO NOT BUY YOUR RV HERE. read more

Too many issues to list. Had to sign our purchase documents 3 times because they couldn't get our address straight. Service department doesn't return phones call. No one knows how to update their computer system with the correct information. Even when given the correct information face to face. read more

Bought a new RV a week ago. Arrived at appointed time to pick up my motorhome. Got two different stories on why it was not ready. An hour and a half later finally got my motorhome. Spare key does not work, microwave not secure, inside rear tire was flat with a nail. Have called every day trying to Schedule service. Finally got a call four days later. Was told the soonest they could get me in was 80 days from now. Wish I had never bought a motorhome from this company! read more

Bought a 3 year old 5th wheel and have had nothing but problems with the fridge for the past 2-1/2 months and we have only owned maybe 3 months, they sent a tech out 3-4 times to try and fix the fridge, and he said it needed to be replaced,. now they want me to bring it in so they can "run tests" on it so they can figure out the cause and either replace the fridge or fix it. They just keep beating around the bush on this trailer. Never buy from them, I know I will buy from them in the future and will warn everyone I know. read more

Do NOT buy anything from La Mesa RV. We ordered & bought a Class C Tiffin back in August of 2021. Delivery expected in April. Needless to say it came in early and we went to go pick it up only to find out that LA MESA RV increased the sales price by over $32,000. We signed a contract with the sales price. It didn't matter they felt they could sell it for more. Very unethical and unprofessional I wouldn't waist your time. read more

Brand new RV dropped on my driveway was broken from day 1 and wasn't able to roll. It took La Mesa 20 months to fix a simple problem on a brand new RV. I was mostly ignored the whole time until they finally sent someone who actually knew how to fix the problem. Now have 2 more problems and still haven't rolled the RV, waiting 4 months so far to have those fixed. read more

We purchased a new 2023 Entegra Class A RV in March. On our very first maiden voyage , May 5th our refrigerator went out. We had a six day trip planned but that changed with no refrigerator. I called La Mesa RV in Phoenix on May 6th and informed them. The service department advised me they could not schedule in until mid-August. Wow, we paid 146K for a new coach and this so how we are going to start off. I then called our salesman who had a service supervisor call us back within 30 minutes. He told us to bring it in on May 10th to get the refrigerator and about 10 other issues fixed. We dropped it off and I was told it would be about two weeks. I informed the service supervisor that we had a tripped planned for the second week of June he said it will be done. Today is June 29, 2023and our new coach is still sitting waiting to be fixed. I then find out last Friday it will be another six weeks for tue refrigerator. So how our very planned trip to Alaska in August had to be cancelled because we don't know when in tue hell we are getting our new coach repaired. I would ask anyone reading this to please take your time and do your homework on La Mesa RV. They do not Honor their word and have terrible customer service. When. customer Relations Employee called me last Sunday after a ten minute call all I heard was it is not their problem. Please please look at other dealers before even thinking about La Mesa RV. I have a good friend who has the same issue on his RV with La Mesa in Phoenix. If I had to do it all over again I would have spent more money at another dealer knowing what I know now about La Mesa RV. Don't buy from them!!!!! You have a lot of choices when it comes to our cashing a new or used RV. read more

I would give negative stars if I could. Their service is beyond bad. I had to wait 2 months for a service reservation. Ok I get it they are busy. When I arrived they said they didn't have my appointment. And I described the person I spoke with and so on. Their answer was nobody really books scheduled appointments anyway. That after my coach was there a month they finally got it into the shop for the oil change. Great so far. Then as the toilet needed fixed it was another service person and they waited another few weeks to get to that. And then it needed a part. Now i came in with the part number it needed and they didn't order it for 6 WEEKS! Now it's been there several months and no progress. Jessica, Chris, all of them should be fired. They don't return phone calls they lie to you. And they overcharge you. I will NEVER go there EVER again and I hope you don't either. read more

Less than 36 hours after I contacted LaMesa to purchase my 2019 Tiffin Wayfarer, I was in Phoenix to pick it up. While some minor issues were being repaired, the staff treated me like family. A lunch of street tacos, a comfortable place to wait, and frequent updates really made the difference! I love my Tiffin. And am so glad that LaMesa is my motorhome dealer! read more

La Mesa RV sells all New RV's in an as is condition BEWARE. I am in a law suit with this company for the worst purchase experience of my life. I never write bad reviews always good. These guys smile while they do not back their product. I purchased a quarter of a million dollar product from La Mesa RV and they blamed everyone else. Never do business with these people. When everything is good they are their and as soon as it is bad the disappear... WORST PURCHASE OF MY LIFE... I would give them negative stars if I could ... read more

La Mesa RecVan - Mesa - RV Dealers Near Me - Mesa, Arizona

Great location, good selection of inventory - but as for honesty, transparency and doing the right thing this place is terrible. My wife and I stopped in to browse this past Saturday and Douglas came out to greet us. I told him what we were looking for a class C in the range of $40-65k something that will hold value so that we could trade it in in a couple years on a used diesel pusher. He tells us that they just got in a 2008 Diesel Pusher that still needed detailed it was pretty dirty and needs some repairs - but that they had priced it at $47,999. We went and took a look and it was exactly what we were looking for! Sold. Ah not so fast. We go in do all the credit stuff, work out all the deal points. So we are hanging out waiting on paperwork and the manager comes in, sits us down and tells us that they made a mistake. Derrick the manager claims that they transfixed the numbers on the unit - it isn't $47,999 but $74,999 and that the unit being it had been in inventory for 192 days was suppose to be reduced to $72,999. He apologized and asked us if we would like to proceed with the purchase at the list price - $72,999!!! As you can imagine we were pissed. Seriously I just wasted 2 hours of my time, did all the paperwork and they wait till the last minute to tell us they screwed up. I get it people are human they make mistakes - but I wanted that coach. So you offer it to me at retail. You screwed up, it was a mistake I get it. I wouldn't expect them to lose $25k but they could have made a reasonable counter. "Sorry guys we screwed the pooch. Here is what the book on the coach is - we were going to price it at $72k but if you still want it we will do it at $65k plus give you a warranty and free oil changes for a year". Anything. But nope take it or leave it. As we were leaving I realized something. The coach was dirty, needed a bit of body work and some minor repairs - heck it just came on the lot and they hadn't had a chance to detail it or repair it yet ......... but remember Derrick the manager told me that the unit was in inventory for 192 days. I went back into the dealership and confronted him. His story is that it did just come in but was in wholesale for the past 7 months in Davis. YEAH right. Buyer beware! read more

La mesa service IS horrible. They install wrong parts, crack wood cause they don't pre drill. They do not know what they are DOING! DO NOT GO HERE IF YOU WANT YOUR RV FIXED ! NOT RECOMMEND read more

The service department is unresponsive. About a month has passed with no return call. Had an emergency and tried them again...going on 4 days without a return call! read more

We are first-time RV buyers... we opted to go with a big-name dealer because they had a big selection, and this was a huge purchase for us-- basically this was the first "home" my husband and I bought together. We'd been to several shows to browse, and at each one we were accosted by sales people who were far too pushy. Like a slimy used car lot, but worse. We got lucky the day we decided to buy: "Ryan the Canadian" is a great sales person, not pushy, answered questions honestly, and left us alone to talk it over. When we decided we wanted to try for financing, another salesperson eavesdropped and offered to get us the finance guy. We didn't realize that this was basically handing the commission to someone who didn't do any work for us. The finance person was just another sales person who filled out the application for us, and after we got a little pushy about where Ryan was in all this, it was decided the form-filler-outer and Ryan would split the commission. Ryan was extremely gracious and just wanted us to have a positive experience. I know it wasn't his fault that his coworkers are sketchy. The form-filler-outer recognized us from our first visit to La Mesa some time ago, so he needed to stop mid-form to show us pictures of his new baby. And congrats to the guy, but there's a million reasons why a young married couple like us don't have kids, and he has no idea what kind of hurt he could be causing by making us look at pics of his new baby and telling us stories. We're already about to buy-- no need to try to tug at heartstrings, pal. When we asked them to make sure the closing took place in Phoenix, because we're in the West Valley, they "forgot" and we had to drive out to Mesa. They gave us $100 in store credit for the inconvenience, but the store is really over priced with a limited selection-- and wasn't open on the day we closed on our purchase (Saturday), so we had to drive BACK to Mesa (another inconvenience) to use the credit. We bought a trailer without owning a truck, and they sure were happy to sell us anything we wanted without the truck... they offered to deliver it, but when it was delivered on one of the hottest days of the summer, and the leveling jacks didn't work properly, the delivery people just shrugged and said they couldn't help us, and to call the dealer on Monday. The pile of owners manuals didn't include the leveling jack system, and it took some frantic calls to Ryan over the weekend (he emailed us the manuals personally) to get any information, and he had the service department call us on Monday. The service person was nice enough to come to us the next day to walk us through resetting/recalibrating the system, but it sure was a long weekend of buyer's regret wondering what kind of ripoff we'd signed up for, before then. Almost immediately after the sale, we received a manufacturer recall notice (in July)... I spent many phone and email conversations with a service manager who continually dropped the ball. It's now October and we still haven't had this issue addressed-- conveniently, that service manager is no longer with the company, so I get to start over fresh with his replacement. One of our concerns is that it shouldn't take days or weeks to get around to something that's 3 hours of work (according to the service bulletin), because we don't want to leave the RV there while they sit on it and don't do the work until it's convenient for them. This is not a safety-related recall, and we should not have to be without our RV for weeks or months (while our warranty ticks away) over a 3-hour job. The sexism among the staff is a bit much: I'm really tired of the "happy wife, happy life" jokes, and I don't know how many times I have had to tell them that my last name is different than my husband's, when they keep calling me Mrs. His-Last-Name. My husband also works nights, so we asked over and over again (at every phone call) that they need to call MY cell number because not only do they wake him up when they call, but he doesn't consciously comprehend the message/missed call until after the close of business, so it delays our communication by a day (or a weekend). When I call them and leave only MY number, they still call HIS number. I finally called their main customer service line last week and asked them what we can do about this issue. They promised that if they physically deleted his number from our file, this was a master record and only my number would exist to La Mesa. And yet today, I finally get a callback regarding the aforementioned recall, but they called my husband's number-- who has been unwell and having trouble sleeping during the day, making his night shift job that much more miserable. Also the caller had no idea about the previous conversations I'd had with the service manager(s). This isn't our last RV purchase, but this was definitely our last La Mesa purchase. read more

I had a terrific experience with the folks at La Mesa RV Center in Mesa. I was concerned about the steering on a motorhome I recently purchased. Rico in sales took it on a test drive and agreed that the steering could be better. He suggested I talk to service about installing the Safety Plus stabilizer. Amazingly, they had the part in stock and could get me in the same day! Mike Legaspy was my advisor. He was very accommodating and suggested that I also get an alignment done (elsewhere as they don't do that). Luckily I was able to get that do e the next day. I now feel much more safe and secure driving my class A. I have never had a better service experience, even at other La Mesa dealers. read more

Back in mid to late October 2020 my husband spoke with a service advisor at La Mesa RV in Mesa, AZ about bringing in our 2019 Forza in for warranty work and recall. The advisor told my husband the earliest we could bring our RV in was December 11, 2020 & an appointment was set up for that day. On December 11th, when my husband arrived at La Mesa RV (after driving from Yuma), they had no record of the appointment & the service advisor no longer worked there. A service advisor, Robert Dealy took over & went ahead did up the work order & kept our RV. The work order has a promise date if January 20, 2021. Over the past couple of weeks, my husband has left several messages for the service advisor to call & give a status update on our RV, with no return calls. Last week, my husband called & left a message for the Service Manager to call & got no return call. We are getting very concerned as to whether we will ever get our RV back. read more

We went to an RV show with these guys at Sacramento's Sleep Train Arena. We were extremely pressured. We tried to leave several times. they put us in a air conditioned motor home so we could get out of the heat. The whole time they sent in salesmen who rambled to keep us there. We kept telling them we wanted to go home and sleep on it. The finance guy came in and really put the pressure on saying he had to have something, it sounded like he was going to lose his job. We finally signed a contract. Mind you they were closed. It was that late by the time we left. We felt coerced. We were exhausted and I was out of it from the heat. The next day we went to cancel and were told there is no cooling off period in California. We ,leaned that California Vehicle Code states that each sales office, cubicle etc requires a sign at least 8" high and 10" wide that clearly states, "THERE IS NO COOLING-OFF PERIOD UNLESS YOU OBTAIN A CONTRACT CANCELLATION OPTION". We are still working on getting the contract cancelled. If you were at the RV show and felt like we did, please write a review, report them to DMV and whatever it takes so we can stop their unethical practices. read more

I have owned a variety of camping trailers and motor homes and had the itch to see what may catch my eye so drove about a half hour to La Mesa this afternoon. I had been there before, and figured they would have a nice selection. Upon getting out of my vehicle, an older man, who had been sitting near the parking lot, like a buzzard, drove up and asked me what I wanted. I told him that I wanted to see what caught my eye. He said that he would drive me around on the golf cart as so many units are sold that he didn't want me to get confused. I asked him, aren't the sold units and service units on the other side? His reply, well we only take people around accompanied for the best service, on golf carts. I told him that I didn't think that sounded like fun, as I would not enjoy just looking at the fronts or backs of motorhomes from a golf car that much, so would just pass. He had no more to say when I walked back to my vehicle but drove back on his golf cart, still with an open mouth awaiting for his next victim. Is this what this outfit has become? If so, see you--would not want to be you. I no longer recommend this place. This could have been a fun video clip, so stereotypical, other then the absence of a cigar, and plaid pants, of what turns people away from a bad reputation car lot. Tomorrow I will drive to Mesa, Main Street, and look at RVs at some friendlier RV sales places. read more

La Mesa RV is wonderful, I bought a Dutchman Denali and it was a great purchase! Staff was great and the fifth wheeler is perfect! Can't wait to take it out. We bought the least expensive one but we're treated like we bought one of their beautiful expensive coaches. They have a huge selection,you must check out! Great service and product. read more

We have a new Tiffin 37AP that needed regular service and some minor repairs. I contacted La Mesa RV and talked to their service rep Doug Kalich. I had a short timeline but all the repairs and service items were properly done and on time. I have experienced poor service at other RV repair facilities in the Phoenix area so very happy to discover an excellent facility. Highly recommend. read more

Service was HORRIFIC, I would never recommend this place. We took our motor home to their service department with a broken slide on April 11. We told them we would need it by June 1 because we were taking a month long trip leaving June 3. We waited, waited, waited, heard nothing, so finally called them around the first week of May and were told they were waiting on a part. Thanks for the great communications (smurk). The part came in on May 30th and they promised they would put their two best guys on it and have it done for us by 5:00 on June 1. We were thrilled and relieved, made arrangements for the very large payment to them we knew was coming, etc. Sooooooo they call us at 1:00 on June 1 and said the two guys had worked on the wrong motor home and ours would not be fixed. We asked if they could work on it late or on Saturday to no avail - they had a "show" and that took priority over us. I guess they value attempting to get new business over those who already do business with them. Well, they have that one wrong, let me tell ya. So now we have a month-long vacation with no slide. Buyer beware - we would never buy from them considering the service and from now on we'll drive 200 miles or wherever we have to not to use them. Thanks a lot La Mesa. read more

La Mesa RV has been really great with helping us enjoy our RV this is our 1st 5th wheel and it has been a learning experience thanks to service rep Jerad Lemaster who has been very helpful with this process. read more

Service advisor Lance was very timely in letting us know how quickly we could get our motorhome back on the road. We had an urgent time frame and it all worked out. Thank you Lance! Al and Sharal Johnson from Johnsburg, Illinois read more

Greatest Company I Ever Had Pleasure of Working With!!! They treated my mom & dad like family.. I will never forget that!! They got a great trade in value and an awesome 2015 pre-owned motorhome. Call me anytime for any questions.. Barry Scheurweghs 480-360-1864 read more

Don't go here - very bad service. I brought my coach into the maintenance department as the microwave was not working. A service tech came out and spent 20 minutes with me doing a variety of checks and said the microwave needed replacing. I bought a new one for $450 and installed it. When I returned home, I plugged the "broken" microwave in and it works just fine. I called and asked if I could return the extra one and they said no. This all took place in less than a week so it wasn't a question that it was too long. The bullshit excuse I was told was that they had no paperwork on the diagnosis of the service visit . I don't need two microwaves so its an insult that they said it was a paperwork issue and now I have two microwaves and a bill for $450 read more