Stay far away from this dealership!!! Extremely poor business ethics!! They do not shy away from breach of contract! We visited La Mesa's RV show in Scottsdale yesterday because my mother is looking for a small RV. After looking at several vehicles Sales Rep Mickey and Opi led us to believe that we would have the golden opportunity to buy a highly sought after brand new 2023 Leisure Travel Van Wonder because another client's financing had fallen through. We were also led to believe we would be getting a $5000 dealer's discount off of the MSRP. Furthermore it was agreed to that we would put $ 500 deposit down, look at the RV same day (it was off site 35 min. drive away at their dealership in Phoenix) and be given until this morning to give the final go ahead for financing etc. Then their Level 3 Manager Freddy got involved and everything went downhill from there. We did not appreciate his boldly arrogant demeanor and how all of a sudden La Mesa's attitude towards us changed. Not only did he pressure us into giving the final go ahead same night after we would have opportunity to look at the unit. but he also repeatedly stated that we really should have never been offered the RV in the first place or the $5000 discount because there is supposedly a long waiting list of customers for this vehicle and they could easily sell it at full MSRP to somebody else. He wasn't even sure if the discount would be approved by his boss because he kept saying "IF" the discount is approved... Freddy had initially presented us with a work up of out the door numbers without discount. Later he did present us with one which indeed contained the $5000 discount which my mother signed off on. It included a contingency that we would be able to inspect the vehicle first. She also went ahead and put down the required $500 deposit with her credit card and started signing more papers with Lori. Then there was an interruption because my elderly mother had to use the restroom. During that time Opi, Lori and I started discussing how all of a sudden La Mesa RV changed what had been initially agreed to and Freddy's involvement in this. Both Opi and Lori then took it upon themselves to speak with a higher up manager next door to report the situation. When Lori came back she stated she saw my mother crying outside and stated that she does not like seeing that and compassionately said "this is not how we do business here" and that it would be ok to finish signing all the papers the next day. We were so relieved. We were then encouraged to look at the RV as Mickey was waiting for us there after hours. 35 min drive later we arrived at the dealership. The RV was already physically marked sold in my Mom's name. They had put a sign in the windshield and the vehicle was placed in the sold lot. We started talking with Mickey about the unit, test driving and checking it out witch excitement. My mother really liked it. Then Mickey disappeared because he couldn't tell us where to find the rear lounge table. He left me with another employee on the phone who congratulated us on our purchase and how this manufacturer was the Ferrari among RVs. 20 min later another young manager appears. He tells us that his higher up manager had given him orders to sell the vehicle to another customer. He tried to offer us another unit that wasn't arriving until April. Really??? After my Mother paid them $500 to secure the vehicle?? This is the most outrageous encounter I have ever had with a business in my life time. Zero business ethics whatsoever!! I was furious and started explaining to the manager what had occurred over the past several hours. My sister, niece and mother were so disappointed and upset that they had to leave the service area we were standing in and started crying in the car. I could tell the young manager was embarrassed as his face started turning red. He offered to speak in the morning but I was pulled away by my sister who had had enough of this dealership wasting our time and treating us with such poor attitude. All of us were hungry and tired after this extremely unpleasant, treacherous and long ordeal. Why did they even bather marking the RV sold in our name? Why did they take our money? Why did they make us drive 35 min to see the vehicle only to tell us they just sold it somebody else? What kind of business practice is that? We are considering suing La Mesa RV for breach of contract. We have several witnesses including their own employees that can attest to yesterday's events. I feel really sorry for Mickey. Not only did he waste his time too but he probably lost a sizeable commission as well. He was the only one that sincerely apologized while looking me straight in the eyes. He made it clear that he was not agreeable to any of this. I will be reaching out to several other entities including the manufacturer to report this incident. I think they should know how they are being represente read more

NEVER purchase an RV through LaMesa!! I bought a BRAND NEW Thor Chateau at an RV show at the stadium. If I had known ahead of time it was through LaMesa I wouldn't have gone, because I purchased my first RV through them and had issues, but I decided to give them another chance. Our very first time taking it out camping, I noticed the battery in the back was not charging, so we didn't even have lights after we had to turn the generator off for the night. One morning we woke up to a horrible sulfur smell and heard a hissing sound. The smell was so strong, we decided we'd better take it to a repair shop. The repair guy said the battery had an internal short and was about to explode. He said we were lucky the RV didn't catch on fire. So after spending several hours at the repair shop (because they didn't have a battery in stock and had to go pick one up), I paid almost $350 for the new battery and left. I contacted my salesman at LaMesa to explain what happened, and I asked for a refund for the purchase of the new battery. I was transferred to multiple different people who all refused to help me, so I asked to speak with the sales manager. He said he would look into it for me to see what he could do, and he would call me back by the end of the day. That was 3 days ago, and he hasn't returned any of my calls. I also left a message with the LaMesa corporate office, but I haven't heard back from them yet either. I understand they probably weren't aware they were selling me a never before owned vehicle with a faulty battery...that isn't even my issue with them at this point. The fact they refuse to correct it or even have the courtesy to contact me back when I have been nothing but polite is upsetting. If this is how they treat return customers, I'm not interested in giving them my business. I spent way too much money there for them to ignore my valid concerns. read more

I can see how you are gonna get the money to expand your service department. You held my RV till I paid you over $400 for a quote for the repairs, no work was performed . Bill Kuck told me they always charge to give quotes and you can get it back if you use LeMesa RV to perform the highly inflated repair costs. Parts were marked up over 300% from what I can purchase them! Labor hours were insanely high! read more

1 star, only because there isn't anything lower. My experience has been beyond terrible, poor customer service, no communication, no follow through and no acceptable or reasonable excuses to explain why my RV has yet to be repaired as was outlined when I purchased it in June. It has been sitting at the Phoenix lot since Aug 4th supposedly getting "fixed", upholstery replaced, small fit and finish repairs and a Smog test, which apparently wast done at the time of sale either. Yet here I am almost a month and still it's not done!!! Not until I called and threatened to get legal counsel did someone finally call me back to discuss my concerns. Do not purchase from this location! read more

This place is great and the people are even greater! One man in particular delivers phenomenal customer service and has such an exciting attitude about toy haulers/campers/RV's -his name is John W. I will definitely recommend La Mesa RV to everyone I know (: read more

We purchased a new 2018 Tiffin 40 FT Phaeton QBR from LA Mesa in 2017 and have taken the unit back for service and maintenance over the past year and a half. Our service advisor was Mike Rios. His support has been excellent along with the work performed by the LA Mesa service department. Work performed has been an annual maintenance for the unit , along with warranty repair of a compartment door. Mike is always very professional and courteous. He always keeps us informed about the work in progress. He makes sure that our unit was clean and ready to go at the designated pick up time. We really appreciate the customer service that Mike and the team at LA Mesa in Mesa, AZ have provide to us. Tony and Jan Linton Queen Creek, AZ read more

We are excited to WHOLEHEARTEDLY recommend La Mesa RV. Our salesperson was excellent - thank you Matt Verge! for your honesty, integrity, and guidance in purchasing our first RV. Mr. Verge was truthful and knowledgeable , and we are secure in knowing he would be there if we had problems or questions. We were also impressed with the gentlemen that took the time to go through each and every feature, fielding our questions with patience and kindness! Mr. Don ( sorry don't remember last name) the entire experience was wonderful and we are excited to get "on the road!" Bruce and Piega read more

2 days agoNEW We've been shopping for an RV for over a year and our salesman, Ethan Hussey, has been terrific. He was on the lookout for what we wanted and texted us anytime anything close came into their inventory. He's smart, courteous, patient and has a great sense of humor. Ask for him when you go there and you won't be disappointed! read more

I bought my Winnebago View Sept 3 2020. When I got home I noticed several problems, including the gray water valve stuck open, a roof vent that wouldn't open and a binding storage door. I called several times and left messages, no one called back. I finally got Service and was told to bring my RV In November 20. I drove to La Mesa and spoke to the finance manager. He told me he'd have the service manager Chris call me. No Call back. After 6 weeks I gave up and had my RV repaired elsewhere! LaMesa loves to Sell than forgets you! Don't buy from LaMesa.. read more

I recently bought an RV, and the entire experience was great. The staff is knowledgeable and friendly. When I picked up my RV, it was nicely detailed. A week after the purchase, they called to say they'd found better financing that would save me thousands of dollars! Way to go above and beyond! read more

I guess this place doesn't want money. Horrible service can i give zero stars? l never review places thats how bad this visit was. Go somewhere that gives service in the service department! read more

So shady and slimy!! The prices may seem low and affordable but you will end up paying for it in the long run. Run!!!!

I bought a Roadtrek RV from La Mesa in 2017 and had what I consider to be a poor orientation session to the vehicle. Since that time my experience with their service department has been uniformly poor to the point where La Mesa is the last place I would take my vehicle and the last place I would buy another one. Most recently at the end of a trip I saw the serpentine belt connecting to the engine generator hanging down under the engine compartment. I called La Mesa service for advice and left a message for someone said to be knowledgeable with the vehicle. I never got a return phone call. When I called again I was told by the person answering the phone that it was safe to drive the vehicle the four hours to their facility even with this condition and in somewhat of a contradiction to the poorly written owners manual. I did not take the vehicle there as they would offer no commitment to look at the problem on a timely basis once I arrived and I did not want to be stuck in Mesa with no vehicle. This is typical of their lack of customer service. Instead I went to a local independent RV repair facility where they fixed the belt but did inform me that, consistent with my reading of the owners manual, the belt drives not only the engine generator but the recharging of the chassis battery and the radiator fan. If I had attempted the drive to La Mesa I would have been stuck on the side of the road as a result of mistaken advice. La Mesa service has been difficult to reach and deal with since I purchased the vehicle. Given the intimate connection between purchasing an RV and getting it serviced I would avoid La Mesa as any RV source. I would give them zero stars if that was an option. AVOID AT ALL COSTS! read more

Absolutely the worst customer service after the sale. We walked the unit a month before taking delivery and identified multiple issues with a brand new unit! The day the delivered the unit we notice some items on the punch list hadn't been addressed major one was the jack that leaked fluid. They had wiped it up and made it look pretty when we went to look at it at the dealership the day of delivery. Once they delivered out to the location and we dropped the jacks it was obvious what they had done. They also had damaged the wiring unit on the awning and tried to cover it with black gorilla tape. Like you wouldn't notice that. It gets worse we are living in the unit and was told you have yo bring it in for repair or pay for our mobile service to come out and fix it. I was like why would I have to pay you to fix something you had a month to address and told us was fix. They response I got from the dispatcher was that is just what the salesmen do to make the sale. We are a different department and you have to pay us yo come out. I said I will go above you head because I'm not paying for your mistake. The response was good luck with that. Don't waste you time or money with these crooked people. I can understand if it was a use unit it isn't it is a high end 2022 5th wheel. read more

Better inventory than Phoenix. POOR customer service after purchase. ZERO accountability for rudeness, factory default rigs, overbooked service appointments! Would not purchase from La Mesa again read more

My husband and I went to the Del Mar RV show just for something to do and ended up buying a ford mini Winnie Winnebago. The sales people Of course were very nice... aren't all sales people nice when they know you want to buy their product? Anyways... it has 2000 miles on it and those 2000 miles were from them driving from Arizona to California. All they We're saying is that you're going to love it you're going to be so happy! Well that was a bunch of baloney we've never been so disappointed in something we bought and can't use. However their customer service is horrible.!!! We just need a few things adjusted and fixed and they have given us the runaround. They can't get the parts ...they don't call back; and they keep on saying the same thing we just can't get the parts. We will call you back. Well you'll have to call Winnebago. Who by the way never call"s back!! We gave them $30,000 as a down payment towards the RV. We put sway bars that cost almost $5000 and we have made two payments , we have got extended warranty that we're paying $200 extra a month just for that and we have gone nowhere. !!! So all that said... we're looking into taking the RV back. Don't waste your time and all your money on those people! They're great liars! And I I really don't want to even give them one star!!!!! read more

My wife & I have purchased many RV's - with that being said - I could go into great detail, but, it would take hours to explain the ordeal we went through with this company! Therefore, I'll just say what I think in very plain English - (buyer beware)! That's it! read more

Thank you to Stephanie, and Chris, from La Mesa RV for reaching out to me to rectify the situation. He handled it very well, and i was satisfied with the resolution. I will put my trust in La Mesa RV in the future since they made it right:) read more

We purchased a new RV from La Mesa RV in Mesa. We saw the crooked hood and after they spent several hours working on it they assured us it was just an adjustment, so we signed the contract based their statement. We got it home and looked closer. Can't get our calls returned. read more

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I had some troubles with the Dometic Fridge in my Living Quarters, one call to Ryan Mason and I was on track to get my fridge fixed. They were very open as to time line to repair. There was a problem with getting parts but Ryan was very polite, he kept me informed through the process and called to schedule an appointment when the parts finally came in. The best part is they make appointments and actually keep them. They were Amazing I will bring my rig back in if I need to without any hesitation. They even got the Manufacturer to cover the repair and all associated costs. read more

Three stars only because after dealing with this place for a year..they finally hired a service representative that worked hard to get repairs taken care of and even communicated with us regarding the progress! So the three stars are for her.. we heard from several people NEVER buy from LaMesa and we didn't listen. Our brand new RV had MANY ISSUES right out of the parking lot which took a year to solve. My advice: do not buy from La Mesa Because they will not stand behind their products. read more

We bought a 2010 Tiffin Phaeton from La Mesa/Albuquerque in late March of 2019. At that time, we asked about the batteries and they said they had filled them...only to find out on our first major trip that they were not!! We purchased the extended warranty - shame on me. What a sham as it has not paid much at all. In late January of 2020, we took the unit in for several items - including the belts, batteries, microwave outlet and carbon monoxide detector (going off sporadically). We got our unit back early May after the first service manager (Mike) was "fired" and a new one (Robynne) came in and two weeks closure due to COVID-19. Mike told us all was taken care of, just before the two week closure, and it would cost us nothing. He was going to have the batteries replaced as they were bad as well as the detector as "they go bad" (plus it was covered by our very expensive warranty!) After the closure, Robynne took over - She said the batteries were fine, belts had small cracks but nothing serious, and the detector never went off so didn't replace. They did fix the wiring to the microwave however, when I turned on the power at home, there was a humming....that now needs to be explored! Additionally, when we got the unit back, the dome lights won't turn off! We now have found a great shop that said the belts DO have to be replaced and the batteries ARE bad!! We were told conflicting stories - and now when I call, I hear them say "don't listen to him, he doesn't know what he's talking about"! I completed a survey, which they acknowledged when I called; however, they just ignored what I said. Obviously, I've been labeled the "trouble-maker". If I have anything to say, we will NEVER walk into that place again - and I will tell everyone I can to BEWARE OF THEM!! They want the sales and the add-ons, but won't stand behind anything their people say - instead, they fire them or put them on leave!! read more

Update, Nov. 2019 Amazingly, a year and 1/2 later, we're still in a lawsuit with these people. As previously wrote noted, pur'd an RV from them at an RV show (a Regency Ultra Brougham) which came without the advertised 2000 watt inverter. (Read review below to understand significance of this) La Mesa RV and Regency RV (out of Texas) are dragging their feet, we're sure just waiting for the warranty to run out. We don't understand their lack of duty here - it is a clear breach of contract and while they could have just rewound the deal - they could have had a brand new 2020 machine to sell (in 2019) with 1100 miles on it to resell, now it's just another year older unit to resell. Their loss either way, but we're still stuck making the payments till this gets resolved. DO NOT BUY FROM THESE PEOPLE! They do NOT stand behind their sales and have no apparent problem selling you a rig w/o the options you paid for. DO NOT TRUST OR DO BUSINESS WITH THESE PEOPLE!!! Would give negative stars if I could. Pur'd an RV at one of their local RV shows, and ordered a custom made unit from one of their companies, Regency RV out of Texas. We ordered a new Ultra Brougham and waited months to receive it. It was supposed to be equipped with 3 solar panels (2 of which we ordered as extra options) and a 2000 watt inverter (allows the solar to work with the electrical outlets when not plugged into shore power). The unit was delivered BUT DID NOT HAVE AN INVERTER INSTALLED!! We tried for months to get Regency RV to take the unit back, as they were clueless enough to not even know there was supposed to be an inverter although stated in their printed materials, AND they had never installed an inverter in any of these rigs previously. Upon realizing their mistake, they sent an inverter, but this inverter is not used in this appliction. (Meaning....they don't know what they are doing). Both Regency and La Mesa offered to install this inverter, but .... as they don't know what they are doing (proved by them sending a totally wrong inverter)....we said NO WAY. We're not going to be their beta testers! As they would not take back the unit, we hired an attorney and are now suing LA Mesa RV because the contract we signed was with them. Not the manufacturer. Both Regency RV and La Mesa RV are burying their heads in the sand about this, and playing games about who is at fault. In the meantime, we have a useless $135,000 piece of yard jewelry sitting out in our yard, paying monthly payments and insurance, and yet, can't enjoy the rig. Don't put yourself in this posi BUYERS BEWARE! If you pur'd an RV from Regency RV and La Mesa RV, and are in the same predicament (I know there are others that ordered the same rig and they didn't receive an inverter either), pls reach out so we can pull our resources and put these crooks in court where they belong. read more

Flip's Friends Save. Great experience. Flip made buying easy. He was very honest and straight forward and I certainly did not feel pressured. read more

We had been to several RV stores to view options. Unfortunately each location was a bad experience, We, by chance, went to one of la Mesa's RV Expo's and bumped into Anthony Demarco. Anthony was a breath of fresh air, he wasn't pushy, he answered all questions without trying to push us to a sale, we quickly felt comfortable with him, and we instantly knew we only wanted to work with him. We ultimately made a purchase and Anthony made the whole process painless and enjoyable. read more

Beware!! The parts department and the manager, Jose, are very dishonest. Jose is argumentative and very quickly raises a conversation to the point of personal insults. In my line of work I deal with the parts departments for Freightliner, International, Isuzu, GMC, Ford, CAT, Mercedes, Cummins and a few others every day. My experience with La Mesa RV parts department was perhaps the most unprofessional I have ever experienced. I was lied to on multiple occasions. They would promise to call you back and never would. They were able to get ~$2500.00 out of me with their deceptive promises. In the end, Jose verbally assaulted me and offered no help what-so-ever. Needless to say, I won't be going back there and I have taken the time to write this review in the hopes of sparing others from the extremely unprofessional and dishonest personnel in the parts department. read more

Went in to pick up a 5th wheel that we ordered. Heather, the receptionist, appears to be "out-to-lunch" if you know what I mean. She didn't greet us in any appropriate fashion. First comment from her was, "did you bring your proof of insurance." I hadn't paid for the rig yet. Haven't even seen either. Rude witch! read more

Sales staff, lazy. But the rest of the crew was spot on. Greg Conn was outstanding as the ine who explains the rig and how it works. Adam on finance was great also. So I'd give five stars if sales staff wasn't so "not me" oriented. Dan S read more

Keep in mind this is just a short review on the last 4months of issues with this company. I'm only giving mobile service a one star rating only because the service guys that came to do work on our unit were very nice and tried to do as much work as possible considering......considering that they were sent out FOUR different times to take pictures of the same issues over and over again and fill out reports over and over again with no response as to when the items would be approved through warranty or when the parts would be ordered or the ETA on delivery and install. We took delivery on November 12th 2021 and here it is the end of January and still no working fireplace, oven, screen door, main door or bathroom sinks. In fact we were recently told by the mobile service manager after the FOURTH mobile call; that since we are now leaving the area and nothing has been ordered that we'll have to go through Keystone/Redwood directly ourselves and request the items/work!! Seriously??!! But there was no mention in the email as to whether or not the mobile service manager was forwarding all of their reports/evaluations, pictures, recommendations, etc to Keystone. I could not be more disappointed in the service we have received after purchasing our 5th wheel at LaMesa in Mesa. BTW if you're planning on purchasing an RV from LaMesa be sure and ask them the 'wait time' on warranty approval (even though you may have purchased your unit the day before any requests still have to go through 'the process') as well as ETA on the parts and/or item. And if you are planing to purchase during their big RV shows in Oct or Nov you can forget about getting anything done until the middle of January as according to LaMesa service dept all manufacturers stop making parts during this time. 'Disappointed' doesn't begin to express this experience we are forced to go through now. read more

I bought a travel trailer from La Mesa RV 10 months ago. Had a problem with my awning . Called for an appointment to have it looked at. I couldn't get an appointment for 2 and a 1/2 months, but they could come to my home and look at it in 4 days. Only difference is it is a $172 charge! well middle of July just wouldn't work for me so I chose the 4 day out appointment. The tech came out and checked it out , 3 wraps of electrical tape and he was out of here! All for $ 172! Wish I got payed like that! read more

There is a reason for all these one star reviews!!!!!! I'm a single grandma & first time RV owner, need I say more about being naive & suckered. Bought new in Mesa, Az, service in San Diego, Davis and Phoenix over the years. Please don't trust any location to get it right. Bill was ALWAYS way over the quote. Work wasn't done. NEVER completed on time. Hassle, hardship and undue stress! Still haven't gotten re-call work completed because of backorder part never showing up, so I can't use any of the LP system on my 3 month stayca snowbird travels. Just don't go to La Mesa, find a reputable business. Pay attention to one star reviews, there's a reason for them. read more

Bought a 2018 Fleetwood on March 15 2020. Used over night and had to return for repairs. Sales said it went through a 72 point check instead it turned out it was a 72 second check. Shower leaked onto floor and out in living room, bedroom tv falling out of door, bed partition falling off, toilet smells and stayed running, rv wouldn't level and more. Left in service for two days something's fixed not all. Use for 15 days 8 miles from dealer cut vacation short left in service for 31 days. Went to pick up and stayed near again still not fixed right. Left rv for three more weeks picked up drove 150 miles from dealer and broke down in my driveway hydraulic hose. Drove to dealer and met with service manager he convinced me to bring back. I thought he would watch Over but no not fixed right again. Called dealers attorney she said looks like they got most fixed and offered no assistance except she would review results of repairs being made by dealer in my home town. Two weeks repeat repairs made from my home dealer picking up today August 9 2020. Used for 15 days out of almost five months. Was referred to Mesa RVs purchase department he offered me 40000.00 Less than I paid for RV and advised I paid to much for the RV. Never, never even drive by this business!!! read more

I bought a Winnebago Era 2015. It was vandalized by someone shooting out a window on the side. I filed my insurance claim on Aug 7th with Allstate. It is November 1st tomorrow and no progress has been made! Don't ever buy a Winnebago! read more

The system says that I am from MN, I am actually from AZ and bought the home from La Mesa The mixer valve at the water heater was bad I have used the home a lot in the past 5 years and it is a "known to be weak" part. I could have done it myself but I had a warranty so what the heck. La Mesa was the very last place I wanted to take it but how bad could they screw this up? This is the note I got from them. Hello Kevin, My tech has inspected your coach regarding the no hot water from the faucets. My tech had removed the water panel from the outside compartment to trace the water lines. He had tested the water heater and it is working perfectly. After further tracing of the lines, he found that the water lines are not plumbed correctly, which is causing the concern. the hot water line is plumbed into the cold lines causing the water to mix and not allow the hot water to reach the faucets. The incorrect plumbing will need to be removed and replaced with the correct lines. Not sure if you have had another dealer perform any repairs on the fresh water system in the past. We are looking at about total repair of $690 plus tax for diag and replacement of water lines. Let me know how you want us to proceed. thanks and have a great day, Steven Maher Service Advisor LaMesa RV--Phoenix Steven, Your tech is correct, the water heater is working as it should. If it is plumbed wrong it came from the factory that way since no one else has touched it. The system has worked correctly for 5 years and it gets heavy usage. During that time the left-hand faucets in the coach have produced hot water and the right hand cold as is the norm. I am not sure how it could be hooked up backward. As I'm sure you know there is a mixing valve on the output side of the water heater that mixes hot and cold. It is a part that breaks and is a known failure point If your tech insists on his diagnosis I will pick up the coach directly and take it elsewhere. Regards, Kevin I got Fleetwood involved who sent information. I also sent them a schematic of the plumbing Kevin. I will have another tech take a second look and I will report back to your sir. Thanks for all that information! Steven Maher Service Advisor LaMesa RV--Phoenix 7525 W. McDowell Rd Phoenix, AZ 85035 No further information other than to say my coach was ready and that is worked. I would like to give them the benefit of the doubt and say that they are just incompetent and not flat out dishonest but I have no way to tell one from the other. This is how it's been since I owned the coach. They were so incompetent when it was new that I had to take it to the factory to be repaired correctly at my expense. read more

Purchased an RV on line from La Mesa after doing lots of research. Very nice unit at a very competitive price. Had a great ride taking it back to California and couldn't be happier with the purchase. Very good service and I didn't feel like I was being nickel and dimed to death. read more

Brand new RV dropped on my driveway was broken from day 1 and wasn't able to roll. It took La Mesa 20 months to fix a simple problem on a brand new RV. I was mostly ignored the whole time until they finally sent someone who actually knew how to fix the problem. Now have 2 more problems and still haven't rolled the RV, waiting 4 months so far to have those fixed. read more

I have used La Mesa Mobile Service with great satisfaction. They were prompt and informative every step of the way. The repair was completed and restored the unit to like new. I will definitely use and recommend La Mesa Mobile Service for my repair needs and appreciate the professional and courteous treatment I received from Mike and Scott. H. Cason, Phoenix, AZ read more

We purchased a new 2023 Entegra Class A RV in March. On our very first maiden voyage , May 5th our refrigerator went out. We had a six day trip planned but that changed with no refrigerator. I called La Mesa RV in Phoenix on May 6th and informed them. The service department advised me they could not schedule in until mid-August. Wow, we paid 146K for a new coach and this so how we are going to start off. I then called our salesman who had a service supervisor call us back within 30 minutes. He told us to bring it in on May 10th to get the refrigerator and about 10 other issues fixed. We dropped it off and I was told it would be about two weeks. I informed the service supervisor that we had a tripped planned for the second week of June he said it will be done. Today is June 29, 2023and our new coach is still sitting waiting to be fixed. I then find out last Friday it will be another six weeks for tue refrigerator. So how our very planned trip to Alaska in August had to be cancelled because we don't know when in tue hell we are getting our new coach repaired. I would ask anyone reading this to please take your time and do your homework on La Mesa RV. They do not Honor their word and have terrible customer service. When. customer Relations Employee called me last Sunday after a ten minute call all I heard was it is not their problem. Please please look at other dealers before even thinking about La Mesa RV. I have a good friend who has the same issue on his RV with La Mesa in Phoenix. If I had to do it all over again I would have spent more money at another dealer knowing what I know now about La Mesa RV. Don't buy from them!!!!! You have a lot of choices when it comes to our cashing a new or used RV. read more

***Buyers beware***If I could I'd give them zero stars. We went to one of their RV shows and found something we considered. They are smooth, told us, just make a $500 deposit, think about it overnight, no strings attached, "we won't keep your money", Ian said. For the record, it's been over a week and they still have our money. We've resorted to disputing it with our credit card company. read more

They told me that the Motorhome had oil changes and necessary maintenance done. Replaced the generator oil and it was very black. Looked like it had never been changed! read more