Top notch! Class act! I don't have enough good things to say about Cassones! We took our diesel pusher in because on our trip out both Air conditioners went out and then the fridge decided to call it quits. Such a stressful experience was made so much better by Chad and his team! They were honest, communicated every step of the way and their pricing was very fair! Because we were traveling and in our rolling home we were taken care of as quickly as possible and only had to stay in a hotel one night. They came highly recommended by James of AZ expert (check him out on YouTube! He's amazing!) He definitely steered us in the right direction! If you need any RV repairs or are in the market to purchase an RV, these guys are truly the best! Don't look any further!!! Give Chad a call and put these guys to work for you, they and James of AZ experts are the best in the business!! read more

RUN don't walk RUN AWAY! We brought our motorhome to get roof repaired. Initially would take 4-6 weeks to fix. And verbal quote $20-24 thousand, written quote $29 thousand, then insurance involved went from $29 thousand to $36 thousand (insurance fraud??) Had appointment and was then told 6-8 weeks. 11 weeks later picked it up and multiple broken things in motorhome that worked just fine before dropping off. (Several electric parts now don't work, breakers blown, shower room door torn loose from the floor and won't close, trim work hanging. 5 baseball size dents on roof radius that was part of what they replaced. Damage to the beautiful ceiling in the living quarters. Air conditioners not working in 115 degree Phoenix weather. And many more problems. Speaking with owner he says "that's part of doing business" We have well over $1,000.00 in extra expenses with motel rooms, meals, gas, travel time, etc. (when they said Motorhome was ready and it was not livable) and owner will not cover extra expenses. Have tried multiple times to contact owner and will not call us back now. Service Manager was awesome but unfortunately she has no say with our reimbursement. We would just like to come to a compromise. But they obviously don't honor what there business cards says "customer is always right" SO AGAIN RUN!!!!!! read more

Chad in service is extremely knowledgeable and friendly. He can take care of most of your motorhome issues at a very reasonable rate. If you need your motorhome repaired contact Chad at Cassone's RV. read more

We took our 12 y/o Class C RV to Cassones for 1st time roof maintenance as well as the area where the cap meets the windshield. We are very happy with not only the work but the experience. They have decades of experience, fair price, good communication, great work and TIMELY ! Stoked to be able to say I will only take our RV to Cassones for any future service. Thank you Cassones !!!! read more

I purchased my first RV from Gareth at Cassones earlier this year and am very happy with the purchase. Initially there were a few hiccups with the purchase, as can be expected with used RVs, but everyone at Cassones was able to work with me to get everything figured out. I am thrilled with my 45 foot RV! I highly recommend Cassones for your next purchase. The sale was easy and low pressure. I really felt like Gareth was truly trying to put me in the right RV as opposed to just selling for a commission. However, the customer service after the fact is what made me realize that they really do care about what they do and their reputation in the industry. Thank you all for your help! read more

Cassones RV - My purchased RV - RV Dealers Near Me - Mesa, Arizona

Great Service! We have taken the RV in on several occasions. This time we had an unexpected issue with our door right before our trip and they got us on the schedule and fixed issue the same day. Chad is extremely knowledgeable and always honest. We appreciate how he and his team take care of our coach. We highly recommend for RV repairs! read more

Great experience taking our RV to Cassones for a solar system upgrade and general maintenance and repairs. Knowledgeable and experienced techs. Work always completed on time and on price. Lucky to have such a great shop that's locally owned! read more

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The best to buy, sell or fix your RV. The team at Cassones is knowledgeable and the customer service is amazing. We will never go anywhere else to get our motorhome fixed again. They treat us like family. read more

I had the opportunity to work with Cassones RV in two different ways. First I had damage to the sidewall fiberglass from a steer tire blow out. I was staying at Mesa Spirit at the time and Cassones was next door. Chad the Service manager came over took pictures and worked with my insurance company. I was a little concerned that they wouldn't be able match the full body paint however they did a spectacular job. After the body work was done I mentioned to Chad that I might be interested in selling the rig due to medical issues. He told me that as a dealer they could sell it for me on consignment or buy it out right. I was interested in both however consignment would take time. I opted to have them buy it. They offered me a fair price but wanted me to provide them with my title so they could floor plan (get a loan for inventory for those who do not know floor plan) my rig. Having been in automotive all my working life i was skeptical about turning over a title with our cash. Richard very carefully explained how the process worked. With some trepidation (in part because of some of the negative reviews here) I decided to move forward. Just as he explained the floor company processed everything and I had my check 7 days later. My experience was dissimilar than the negative reviews I read that caused me concern. I wouldn't hesitate to use Cassones again in the future. Thanks much Richard and team! read more

Do not purchase an RV from this dealer. We purchased an RV from them paid in cash. We where lead to believe that the RV had a clear title, however it wasn't. We then found out that the owner didn't know it was sold at this dealer. We wanted to talk to the owner, but the sales person told us he was in assisted living and his kids where selling it. We found this to be a lie, we found the owner and called him, he was at home. He told us he didn't know cassones RV and didn't know it sold! At this point we where very concerned. After this they wouldn't answer our calls. After 3 months and contacting the bbb and the AZ Attorney generals office we finally got the title. I would recommend to stay away, they are not a reputable dealer!!! read more

I have been taking my RV to Cassones for the past 3 years and I am very satisfied with the service department! Chad is there to greet you and to listen and write down the concerns that you have about your coach. I never feel rushed when I take my RV to Cassones and Chad always takes the time to answer any questions that I have. Patti read more

Richard at Cassones provided exceptional service and got us back on the road in fifteen minutes. We were planing on leaving town and had an electrical issue. Us Not knowing the problem, Cassones RV quickly detected the issue and fixed it quickly. We're back in the road and so happy we stopped at Cassones Rv instead of somewhere else. If you have Any RV repairs, we highly recommend the Cassones RV team. read more

We had a great experience consigning our RV with Cassones. Communication was excellent, but most importantly they sold our RV quickly and paid us promptly. We had some trouble selling it on our own, having it listed for over 6 months. They were able to sell it within 60 days, and we didn't have to lose money over the deal. So happy we chose to go this route. Thanks guys! read more

Absolutely incredible service! We had one of our slides completely break. We checked with Lazy Days and Camping World and were told it would be October before they could get to it! Went to Cassones where we were told "no problem". A part was ordered which took time. Once they received the part we were in and out in three days! Chad and Micah did exactly what they said they would do, in the time they said they would do it! Very rare in our experience with RV service. We are beyond grateful and if anyone is looking for an RV or needs service I highly recommend them! A big THANK YOU! You are truly a blessing! read more

BUYER BEWARE!!! These guys are scandalous. Do not buy from them without getting a pre purchase inspection checklist in hand (if you can actually get them to give you one which I doubt because I asked for one 4 times prior to my purchase and 2 times after and they told me they would give it to me but never did). Even if they give you one I would check everything and even witness a flood test on the gray and black water tanks and test of the coolant system. Here is why.... My wife and I bought what we thought was a beautiful 2007 Fleetwood Southwind 32VS from them on 8/10/20. I flew from Washington to AZ to pick it up and drive it home. I inspected it as closely as I could and did a test drive. Everything seemed to be fine and then the nightmare started when their driver was driving me in the motorhome to the AZ border where I was to take possession of it. The car next to us blew a tire and he had to swerve to avoid being struck. This caused the bedroom closet door to swing open and shatter to pieces. Cassone's promised me they would replace it, but every time I called they would tell me they we having difficulty getting a match ordered and then they just stopped responding to my calls. I even spoke to the owner Richard Cassone. I finally got someone to rebuild the door since Fleetwood discontinued it and am out $300. On my way home from AZ I kept getting a LO DC reading on the fridge. Cassone's tech kept telling me it was because the fridge was turned up too high and to turn it down. This did not work. When I got back to WA I had the house batteries tested and they were completely dead. Add another $200 out of my pocket. The horror story continues...... I also located sewage in the storage compartments when I opened them for the first time after arriving home. I spoke to Richard Cassone and his staff and they said I must have overflowed the black water tank when I used the flush out mechanism on it. They told me to clean it out and call them again if it continued. I got the RV serviced immediately upon arriving home and the service tech told me he had to add a gallon of coolant. I did not think anything of it till the RV overheated when my family and I were on our first camping trip a week after I had returned from AZ. I got it home by continually refilling it with coolant. I also continued to notice sewage water in the undercarriage throughout our trip. I spoke to Richard Cassone and he said to burp the coolant system because it was likely not a leak and he said he would get back to me about the sewage because he had no justification for why it was continuing to leak when we were driving or on any type of an incline. He said if this did not work to take it to a repair shop and use my warranty to fix it. It did not work. I took it to a local repair shop and they discovered the heater core needed to be replaced and the sewage leak was caused by a hole at the top of the black water tank. They located the leak in the sewer tank by doing a flood test and they assured me that it was common practice for a dealer to do a flood test prior to selling a RV and there was no way the hole was not there prior to the sale and Cassones would have found it if the had done a flood test. I looked on Cassone's website and it shows they do a full inspection and repairs prior to sales. I also even emailed them and pretended to be interested in a RV and asked them if they do one prior to a sale. Their rep responded and affirmed that they do. Total bill for the repairs was $6099.37. The warranty we purchased covered all but $1364 of the repairs, but now we have no warranty coverage for the next year if anything else goes wrong because the max payout of the policy was $4800, what we paid for it. I have called Cassone's many times and been told that Richard Cassone or one of the other parties he designates would call me back to discuss, but they never did. I have also now sent to letters with detailed evidence of the issues and bills requesting he contact me do discuss the matters. As of this date I have not heard from him. I have attached a picture of the hole in the black water tank. read more

Cassones RV - Picture of hole in black water tank after repair shop removed it from RV I purchased at Cassone's. - RV Dealers Near Me - Mesa, Arizona

We had a 24 foot camper we wanted to consign. Tess came and inspected it. She went over the consignment agreement with us. After signing the contract, they came and picked up the camper. It only took a couple months for it to sell. Jason worked hard to get the sale. We feel we got a reasonable price for it. Thank you to all at Cassones. read more

This review is based on our experience with Cassones RV regarding their consignment services. We haven't purchased anything from Cassones and cannot give our opinion on services relating to sales. However, if you are considering consigning your RV with Cassones you will want to continue reading this review. We enlisted the services of Cassones to help us sell our 2016 Entegra Aspire. They picked our coach up and delivered it to their dealer lot. They "staged" the coach which simply meant they pulled out all of the slides, turned on all of the lights, and took pictures. Our coach was parked on their lot from the end of November 2017 until the middle of September 2018. Since we listed the coach with them during the busy season in Arizona we had high hopes it might sell. During the 10 months it sat on their lot we had one interested party, however we could not agree on the price. While our coach was in Cassones' possession damage had occurred to our windshield. We were not immediately notified of the damage, in fact it was after we contacted Cassones for an update that we were then informed. We were told that someone walking by the lot must have thrown a rock at the windshield. At the time, the salesman was very apologetic and offered to cover half of our deductible when the windshield was replaced. He advised that we wait until we have an offer on the coach before replacing the windshield. We decided about a month later to have the windshield replaced as we had plans to discontinue consignment with Cassones due to their inability to sell our coach. After we discussed this decision with our salesman and reiterated that he agreed to pay half of the deductible he quickly back tracked and said that the deductible was too much and they wouldn't be able to do half. Rather than deal with Cassones to get our windshield replaced, we told him we would take care of the windshield ourselves and the deductible if they could make sure the fluids were topped off, the tires were full of air, the coach was clean inside and out. Once we picked up our coach to move it to storage, we also noticed that the windshield wipers had dry rotted and were hanging from the blades. We were told they rinsed the coach off and that the inside gets cleaned once a week, so it was clean. We didn't inspect it as we should have. Once we got it to our storage facility we went inside and noticed that they left their few pieces of decor that they added and that the coach was not clean. The floor was disgustingly dirty, dead bugs everywhere, and the shower door molding was coming off. There was no evidence that the coach was cleaned on a weekly basis. Also, the fluids were not topped off as previously requested. Just be aware if you plan to cosign your coach with Cassones RV. They will not take care of your property as you expect they would. It is no wonder our coach didn't sell, with a busted windshield, rotted windshield wipers, and absolutely filthy inside, this would not appeal to any buyer. A side note, once we informed Cassones that we were no longer going to consign our RV, the salesman informed us that he had someone interested that he had been working with for a couple of months and would be back in Arizona in October. Not once during that past several months were we informed of an interested party. My guess is there wasn't anyone interested, that they didn't want us to pick up our coach and see the terrible condition that it was in. read more

I purchased my RV in February 2016 and took out of state delivery in California. The title process was terrible...it took almost four months to get clear title despite paying cash at the dealership. There were a few issues noted before we left that lot that the owner and salesman said they would take care (some of which they put in writing), some issues were not disclosed...that would have caused us to either walk away or negotiate a better deal. Two significant issues, the check engine light kept coming on (not disclosed until the delivery driver told us in CA, after we signed the papers) and the fuel gauge would drop to empty. Minor issues like the slide toppers were supposed to be replaced and were either not replaced or missing. The owner seemed like he genuinely wanted to help and would make things right...but then stopped returning calls or trying to help. I even offered to drive back to AZ and again, no return call. I truly thought that they would be decent to deal with...but their actions were quite the opposite. read more

Our RV needed some TLC and some things fixed. Cassones RV did an awesome job and very good prices. They made it look like it was brand new. They found parts instead of having to buy a whole new toilet. The timing was perfect for us. They have great service as well as RV's on the lot to look at. I highly recommend them to everyone. Call Chad or Richard. Both wonderful and honest to work with! read more

Bought 5th Wheel Montana 3820FK 2+ months ago STILL NO PLATES or Reg......They were to replace InterVac Vacuum STILL NEVER recieved just a song and a dance. My title Company I use is Sierra Title, it takes 1 day to do this. Contacted "InterVac" they have Vacuum "IN STOCK" and were never contacted by Cassone's. BBB and Huntington Bank have been notified about the {Breach of Contract} Maybe KARMA will do her thing too! read more

While I think the technician and fabricating crew and painters are excellent the owner and service manager have a problem with communication. I can call them several times without a reply. After continuous calls they finally call back to see what the issue it. I recommend their service but management leaves something to be desired. read more

Brought our motorhome in to have big dents with pain damage on the hood and front cap. Cassones did a fantastic job on the damage repair and the paint looks better than new! Friendly and hand down the best RV collision place in the valley. read more

Five Star Customer Service. I am so happy we used Yelp to discover Cassones RV to prepare our fifth wheel for traveling this summer. We had our RV cleaned inside and out including exterior waxed. Also, we had the wheels and brakes checked. The outcome was a "like new" fifth wheel that made me love it all over again. Richard made sure every detail was taken care of above and beyond. He is very knowledgeable and hands-on. I was extremely worried that the inside would have an offensive smell like some used RVs I have toured in the past- this did not happen. (I even went as far as writing him a note about my concerns and expectations.) It was fresh smelling and every inch shined. On the mechanical side, Rich's team took exceptional care of checking the brakes, wheels and other safety issues. They did not try to sell us something we didn't need. We were contacted several times to update us on the status of repairs. My husband and I were pleased with the service and price. We will be returning customers. Thanks! read more

I called and spoke with the service department just before Thanksgiving. I told them I had a problem with my travel trailer and asked that the AZ Expert (YouTube channel) give me a call. I'm only about 1.5 miles from Cassones RV. Said would pass the message on to the AZ Expert. Told them I thought it was my slide electric motor. No one called. I called two more times the next week or so and left messages. Again no one called me back. I called another RV repair service and they answered and were out the same day. If they did not want to do the work or were to busy, they could have least returned my phone call and told me so. Very unprofessional. If they cannot return a call, what does that say about their ability to do quality work. read more

I purchased an RV from this company in June. I was part of a FB group that focused on the brand I was looking for asking questions and getting info, so when I completed the purchase I posted photos of my RV as new owners often do on that group. It turns out that the RV was on consignment to Cassones RV, and the owner of the rig found out from that post that his rig had been sold. He asked me what I paid for it (I was not aware I was talking to the owner) and I told him. In the mean time, Cassones told him it sold for significantly less, obviously intending to improve their commission by lying to him. Their dishonesty was exposed which led to a big fight between the RV owner and Cassones RV. In the meantime, the payoff on the rig was delayed and it took 3 months for me to get a clear title. These people are dishonest. read more

We purchased a RV from this place it has been the worst purchase ever. The warranty they sold us is BS and the RV is A POS. After threatening them with the lemon law the actually fixed part of the problem.. please really consider purchasing from them. My husband called them to try to trade the RV and they will not return our call. So we tried giving them another shot at being a good business and they failed once again. The only decent person there is kyle in the service dept. read more

Do not buy an RV from this place. Tried to in January - put $2500 down for a 2.5.20 delivery date. Then found out the owner had a lien on it himself. Waited patiently until 3.12.20 and still nothing. Requested my down payment back and they ignored me. Took them to small claims court and, six months later, awarded a judgment. Still havent collected a dime back yet. Nothing but hassles and headaches. read more

I love this place. Damn friendly, reasonable prices, & very knowledgable techs. They give honest opinions & good advice. I'm still kicking myself for bringing my trailer to World Wide RV down the street. After a week of frustration I pulled it here and everything was resolved within 48hrs and at a better price point. Ask for Chad. They need to clone that guy. read more

Tried getting a hold of them and they don't ever answer there phone during business hours.

***BUYER BEWARE***CLASSIC SHADY USED CAR DEALER***SERIOUSLY CONSIDER DOING BUSINESS ELSEWHERE*** I purchased a used RV on consignment from Cassone's in early September of 2016. After 12 years in the RV industry, both buying and selling, consigning, and teching, I feel the need to give an honest review of Cassone's RV. In addition to having issues meeting the conditions of the "We Owe", there were several other instances that raised red flags at Cassone's. RV was not detailed or ozoned to remove smoke smell. Delivered with feces in toilet, kitchen covered in grease, tobacco stains on vents, hornets nests on storage space, delivery driver spilled and left candy. Work order documentation received was inaccurate, completed after the fact, services added that were never performed, no hours recorded, no price of parts. No PDI or SFD information was given Sub standard repair of leveling hydraulic system, failed with first use, hydraulic actuators incorrectly installed. Delivered with 3/4 full sewage tank that was broken and clogged. Charged a $500 fee for delivery. Delivery driver for Cassone's is the father of the gentlemen who owns the dealership. He lives in the back of the lot, and provides "24 hour security" when not delivering RVs. He was a extremely nice, kind, and polite older man, but he was all over the road, constantly swerving out of his lane, eating candy while driving, and spilling it everywhere. When asked to fix the above issues, EJ made it clear he would not work with me because he had not made enough money from me. He actually said that to a customer. All in all, it was an absolutely horrific experience purchasing an RV at Cassone's. You couldn't pay me to work with them again on any level. This place feels like a shady used car lot, and the behavior is exactly that. I was made contract promises that they could not, or had no intention, of honoring. I was not told of known issues with the RV. Bargaining didn't cease until the RV was delivered. Cassone's uses an unlicensed, uninsured, unbonded, and unprofessional delivery agent. They will not handle damages made during delivery. They will not call you back. If you decide to make a purchase or bring in your RV for maintenance to Cassone's, you may not have to deal with all the issues, lies, and unprofessionalism that I did. On the other hand, it is very likely you will have to put up with at least one of these areas where Cassone's falls short. read more

Richie and the guys down there are absolutely great! I highly recommend Cassone's and smooth finish to anyone.

Great place. We stopped here to see on the possibility of having our rig's dash AC looked at; Richard (I presume he is the owner?) was welcoming and reassured us that it would be no problem to have it looked at the next morning (which is when we requested as we were rolling out later that day). Richard personally examined our Coach's system, let us know the realities of what we were working with, and then was honest in stating that this type of repair wasn't really necessary unless we deemed it so (oh, hey honesty over making $$). He also checked out a few other items for us and imparted little tidbits of knowledge to us (this is our first Coach!). Anyways, all the guys there were chill but busy (good sign), but took the time out of their tasks and days to help us out. Nice moves Cassone's! Totally recommended. read more

Overly aggressive sales manager who made promises that he couldn't keep... did not follow through. Don't trust them! Shady company. Watch your wallets because they will be! read more

Great customer service & great repair work by Chad! They replaced our black tank under extended warranty & really took the time to explain the process to us & then followed up to make sure new tank got ordered & arrived in time while we were here in Mesa. Highly recommend! read more

My husband and I made the decision to become full-time RV'rs about a year ago. We started out on our journey in a fifth wheel. But within eight months we decided we were ready to step up into a motorhome. One of the first places we stopped and checked was Cassones RV in Mesa Arizona. We were greeted by Richard the owner and Jason the lead salesman, both very comfortable to work with. Jason's answers to questions we asked zand answers to questions we didn't know we needed to ask was valuable. We both agreed that Jason is a wealth of information. Although we didn't find what we were looking for on our first visit, we left feeling like this was the place that could make it happen. The next four to five weeks was discouraging to say the least. We did not find another RV or another salesman that satisfied our needs like Jason and Richard. But then we got a call from Jason (who was the only salesman to follow up and call us back) who had something to show us. We went back to Cassones RV and are currently the owners of the Allegro bus we were looking for! Big shout out to EJ for all of his hard work as part of the team that made our Dream Come True. And to all of the crew at Cassones RV for taking such good care of us.THANK YOU!! It's been the best experience!!! Sincerely, Mack & Kristina read more

This is the most corrupt consignment in the Mesa area. I bought a used rv from them first the roof leaked and then the transmission had to be replaced. I asked them to change all the fluids, they charged for it and clearly didn't do it. Don't Buy anything from these crooks! read more

I like and dislike this place. I called to ask about Cassones Rv consignment policy and how it works. I spoke to a lady named rhiana one day and she was very well spoken and seemed to be confident she could sell my rv for me. So I called around and checked out other dealers on main street. I called back and rhiana wasn't available so I spoke to a lady named misty. She to was sweet but didn't know much about consignments or rvs for that matter. She asked me if my 100 thousand dollar class A motorhome had a V6 or what engine. I asked to have rhiana call me back but she insisted she could help me and bring it in. I think she was competing for comission. Not a good sign. At that point I decided to keep it for one more year. Consigning your investment can be a nightmare. read more

I run a Mobile grooming business with a fleet of 3 vans and have been at the mercy of camping world for way to long, the customer service and the employees there are the worst. So I decided to go on the hunt (google) and found Cassone's RV they got me in same day and was able to fix the ac in 24 hours and get us back on the road with no loss of income to our company. THANK YOU..... I do have to say I just had to give Chad a big hug he came through for me and I will tell everyone I know to go where the best people in the rv business are, CASSONE'S RV. read more

Recently took my Toy Hauler into these guys to have them do the wheel bearings of which they had the best price on in town. I also asked them to look a few things over for me. They did find alot of things that needed to be taken care of but i just bought it and wanted to take it back to the place i bought it from who should have not sold it to me in that condition. they had about 2 hours of diagnostic time that they waived for me for looking over my coach. I really appreciate them working with me and helping diagnose the issues as they really could have charged me for it. I believe they are running a good business and will be taking my toy hauler there for service from now on. Jason, Richard, and Rocky took great care of me. Thanks guys. read more

Richard graciously jumped into our customer service issues for prompt resolution. The quality of their service tech was exceptional. Thank you Richard and team for earning back our patronage! read more