Really needed a switch up with my usual Bellaire restaurants and I'm so glad I stumbled across this…read moreplace! I've actually been here twice now, and while my experiences were pretty different, one thing stayed consistent: the food is GOOD. The service, however... well, that's where things get a little interesting.
First visit: I went on a Thursday afternoon with my mom and toddler, which was already a bold choice on my part. The place was packed AF... there wasn't a single seat left when we walked in. I was really just hoping my son would sit still long enough for us to enjoy a meal.
The restaurant was averagely clean, but because they were so busy, we ended up grabbing our own menus and had to wave someone down a few times before we could order. I definitely understood that they were slammed, so I tried not to hold it too much against them.
We ordered the bún riêu ốc, bánh khọt, and bún nem cua bể, and thankfully, the food made up for the chaotic service.
The bún riêu ốc was a 10/10 for me. I am VERY particular about bún riêu because, in my opinion, my mom makes the best. So when I say this is probably the closest I've had to my mom's, that is a BIG compliment. The broth had that comforting, flavorful quality I look for, and I could honestly eat this all over again.
The bánh khọt was surprisingly good too! My mom and I normally don't care for bánh khọt because of the coconut milk base, but we kept seeing it come out to other tables and eventually felt obligated to see what the hype was about. I'd give it a 7/10. Not something I'd normally order, but I'm glad we tried it.
The bún nem cua bể was also solid--another 7/10 from me. To me, it's basically a rectangular egg roll. The presentation is almost like a deconstructed bún thịt nướng, and everything comes together nicely when you mix it all up.
Second visit: I came back with my boyfriend, and unfortunately, this experience was a little more frustrating. He initially asked for a new bowl of nước mắm because I made the mistake of putting way too much red chili paste in ours. Oops! He asked for some extra nước mắm, and the first time, they brought out what was basically a tiny medicine cup amount. We looked at each other like... you gotta be kidding us...
He asked again, and the second time they brought out a slightly bigger plastic cup. At this point, my boyfriend was understandably getting irritated. Then, FINALLY, on the third attempt, a girl came over with an actual regular-sized bowl of nước mắm. It took three tries to get there.
I know restaurants get busy, but because this place is relatively small, I do feel like the service could be a little more attentive and consistent. Both of my visits made that pretty apparent. The first time they were overwhelmed by the crowd, and the second time it just felt like there was a disconnect between what we were asking for and what was actually being brought out.
Another thing to keep in mind: when this place is packed, it gets HOT. Like, why am I sweating while eating my noodles? So if you're sensitive to heat, just be prepared. Especially the guys...
Also, the bánh khọt takes a while to come out, so don't order it expecting a quick meal. It's made to order, and you'll definitely be sitting there for a bit waiting for it. Honestly, just embrace it and order something to snack on in the meantime.
Overall, I'd definitely come back because the food is worth it, especially the bún riêu ốc. I just think the service can be hit or miss depending on how busy they are. My first visit was more of a "they're slammed, I get it" situation, while my second visit left me a little more frustrated.