Love their products. Located inside Tysons Corner Center. The store is clean and organized. Saddia was so sweet, knowledgeable, and helpful. She was patient and wrapped up our things beautifully. Love the attention to detail! I appreciate that they always include free samples with your purchase. I'm a fan of their creams, soaps, and facial cleansers. It all smells so nice and they feel great on my skin. Yes, these products are on the pricier side but they are of good quality. read more

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The store is gorgeous and pristine. The Manager, France and her team knowledgeable and extremely helpful. I love the products. The gifts I have purchased have been well received. It is great for the environment that they now are recycling product containers. I am a customer for life. read more

Went in to get some items for my fiance. I had no clue what I wanted to get her, but the Manager Lainey made it very easy for me to pick out a few items. She told me about L'occitane, the products and asked me questions about my fiancé to help narrow down what to buy. Of course my fiancé LOVED everything! Now I have a go to place for all future gifts for her! read more

Great product n compare to other L'Occitane stores I find the sellers at this store very welcoming n willing to answer any questions about the products. I also want to add it is refreshing to see the team has added a new employee who is from Boston. read more

I love the products. however, the manager France, yes that is her name is very condescending and thinks she is so much better than anyone else. L'occitane give you 10% off your purchase for empty recycling. This SA knew I always put extras in yet because SHE had not marked my file she refused and was being petty. France is not customer service in any way whatsoever. Not a good experience and I think other shoppers share my same opinion about this woman. The other staff are pleasant. read more

I shop at Nordstrom and often find myself cruising the mall. I have always love L'occitane and do know how to pronounce, I especially like their milk line. I wanton and left without buying something just before Easter and then saw they had a "surprise" Egg gift with purchase over 75$. I was browsing and a man of middle eastern descent walked in and ordered a few things which I noted came to a total of $140 or more. He was walking out of the store and I asked him if he got his gift and the girl behind the counter said "no, we only give it if customers ask". I'm not sure if that is a predominant business practice but if it is I consider it totally dishonest. I walked out of that store without buying a thing. I hope corporate monitors these yelp reviews and revises their policies to be more ethical. This is the problem with America- no ethics, no honesty. read more

This store is great if you're looking for semi-overpriced lotions, oils and unguents. I came here with my mom once, and the saleswoman spoke in a British accent throughout the entire transaction, until her friend came in.. then it was "Heyyyy girl!" It was amazing. read more

My first time purchasing at this store was around the Holidays, while I was looking for something nice to give my mom for Christmas. I went to the Tysons Corner store. Decided to purchase the Fleur Cherie eau de toilette, which was $45. I went to the register, paid in cash. The lady helping me out me out took my money, printed my receipt and gave me my bag of purchase. Two days later, I decided to return the purchase because my sister told me she found out my mom's been eyeing another perfume elsewhere. I headed to the Fair Oaks location right away. As soon as they opened, I walked in. Told the lady at the register I needed to return my purchase from 2 days ago. She took my receipt, noticed I paid in cash and told me she could not return my money because I paid in cash and it would ruin their store cash flow - their policy for cash purchases. She told me I could only do store credit or an exchange. I was so frustrated. I tried to remain calm and explained to the lady that nobody had mentioned that to me - not even the woman wo rang me up 2 days ago. She said it was on their receipt. But who looks at their receipt in the middle of shopping during Holiday rush??? I decided to head to the Tysons store that very same day. Right after trying to make the return at the Fair oaks location (which was unsuccessful), I drove to Tysons to try and return it there since it was where I originally purchased the perfume anyway. As I walked in the Tysons L'Occitane store, I explained to the lady up front that I tried to return an item at the Fair Oaks location but that she could not return my money because I paid in cash. The lady at the Tysons location looked confused. She said it should not be an issue. She turned to her co-worker who was also at the register and explained her situation to the co-worker and confirmed, "I do not think it would be an issue to do her return". The other lady told her "yes, unfortunately we can only do store credit or exchanges for cash purchases as store policy". I understand retail stores have policies and everything, but I was beyond frustrated that nobody informed me of the store policy, or at least have a sign on the register! The lady who was helping me out was nice enough to try and contact her manager (who was not in that day), whom she could not reach. She gave me another number to call (Help Desk) and told me they should be able to help me out and that she would try and reach her manager still and would call me as soon as she is able to get authorization from her. I decided to walk around the mall and finish the rest of my Christmas list. Finally I got a call back from the lady, told me there is nothing she can do about it today since manager said it was store policy but that I had the option to come back next week and speak with the manager personally to resolve this. Ok, at this point I was just beyond exhausted. I walked in the store again and told her I would just do an exchange. Decided to purchase one of their gift boxes with a tag that said $66 on it. As she rang me up at the register, I noticed the price tag will not scan so she decided to ring up each individual item in the gift box. Guess what? I ended up paying an additional $27 something, which would equal $72 + right?! I thought your price tag said $66! I was just too exhausted from dealing with everyone in that store, nobody could help resolve this issue and I just did not want to argue anymore. Right after getting my receipt from her - I RAN out of there! Phew. Never again. The worst customer service. The worst retail experience I've ever had so far. A company who did not care about their customers. AWFUL! I would not give them even 1/4 a star if I had the option. Wrote to their corporate office to explain the situation - no response. PLEASE PLEASE PLEASE L'OCCITANE, your responsibility to inform your customers of your return policies especially if it is something out of the ordinary. I've never heard of not being able to return someone's money because they paid in cash. Had I known, I could have used my credit card that day I made the purchase if it would make it 100x easier to do a return at your store. Please put a sign up at the register with your return policy information! read more

Never have had any hiccups with my purchases here at this location. I do think it needs more lighting inside to brighten the place up.