I used to love this location but no more. First, it's been awhile since I was there last and I was surprised to see the new look of the store layout. I have to say I'm not a big fan. In such a short time I was there, 5 associates asked if I needed help. Honestly, it was annoying. Many of the testing products were either broken or out on the display. Associates were so pushy on selling products one after another. I have to stop her from telling me to buy the whole line of skin care. I found it funny that Sephora has becoming this. read more

Came in early Saturday evening. The store had the normal amount of traffic. I was looking for a heat protecting spray and sales let me look for a minute and then asked if I needed help. This was much appreciated. Sometime I hate being smothered as soon as I step in but I can tell she let me look before asking. She gets a 4/5 but the cashier gets a 1. This was a taller gentleman who was rude and not knowledgeable about check out. He finished ringing up on person and just sat there, not asking for next. I asked multiple time to get my birthday reward... ignored. I asked if I could use my credit card reward, he had no clue what I was talking about and said I only get that when I sign up for a new card. I then had to ask to redeem points. When tracking done, just handed me my bag, no "you're welcome" "have a good day" nothing ... terrible customer service. read more

This Sephora was pretty large for a mall Sephora. My makeup artist was great. She had excellent customer service. Although the scanner was not working to check my match, she matched my skin perfectly on her first try. She was also very patient and did an amazing job. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lean, Virginia

Needed to get some lipstick. There were so many brands to choose from!! I tried to peruse the area to find some on my own. It was so nice that many of the staff were kind to ask if they could assist as I was walking around. I came upon an area and saw employee Aurora to ask her about a certain brand. She was very kind and very helpful. I appreciate that. Went in for one lipstick and ended up with 3!! read more

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I went here on a Sunday afternoon with friends. I was surprised that it was packed considering that it's not even Saturday. Lots of aisles to go through if you are into make up. I sampled a few perfumes/cologne in the back and I was wishing that there were more trash cans to dispose of the sample sticks. I was in the store to try out a new blush from Rare Beauty. When checking to see if there was any left, I was shocked to find out that there wasn't any. I forgot whom I asked at the store but I had a store associate come and check in the back for me. Lucky for me as she came back with the last box of the blush I wanted! She was very nice and we had a pleasant conversation about make up. I'm still new to it! I guess my only complaint is that there's also not enough places to remove the make-up you want to test. Considering it's a busy store, there's just so many people trying to do the same in one spot and it can get crowded easily. read more

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Visited during a busy Saturday afternoon right after lunch hours. The initial impression I got was WHAT A CRAMPED STORE! Then, the overwhelming perfume and cologne odor hit me. I also realized how hot and humid it was in the store. Zero ventilation or air circulation. FFS it was not even Mid-September yet. This is in DMV where it doesn't get cooled down until closer to October and that's a big maybe. Anyhow, I was going to look for a new lip gloss or lip stick. Then I got completely grossed out by the ransacked and unsanitary looking aisles. I decided to just leave after 5 minutes. Maybe it wasn't even that long but it felt that way. The whole place looked like it'll be a place I can end up with some sort of oral herpes. Not returning again unless I have online returns to make. read more

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The new layout really sucks! I went into the store today and literally could not find any of the items I wanted. There's a whole section for hair but multiple other hair brands are not there and instead are randomly on end caps of the opposite side of the store. I asked the employees for help, like 4-5 employees and everyone told me they didn't know where the brands I was asking for were until one person finally was able to find where it was located. No fault to the employees but the managers or corporate or whoever keeping making rearrangements in the store, it makes me not want to shop there because I can never find my stuff because it's location is constantly changing. Also it's SO SO SO busy and crowded. read more

I found everything that I went in for including Fenty Beauty new colors. This store is a mad house though! Super crowded, long line, 2 of 6 registers open! Plenty of staff standing around chatting with each other! Open up more registers during peak times which is every time I visit! read more

I went to the Sephora at Tyson's for black Friday deals. I was able to find a few things I wanted however the staff was very rude. They had a divider in the middle of the store to make a line for people purchasing and people exiting. It was so crowded that people were going underneath the divider and not around. One girl got yelled at for doing and I saw that so I made my way around. 2 workers were waiting at the entrance and one gave me attitude thinking I was going to go underneath the divider and not around. And then when we purchased what I wanted me and my boyfriend were getting ready to leave and went on the side where we exit and my boyfriend was trying to find a way around and one female worker was lowkey crashing out even though we were trying to make our way around. I understand it's Black Friday but if they weren't going to have a nice attitude why even work that day. Never had a bad experience at Sephora before this. read more

I was swatching three dior lip tints testers on to my wrist to see what the colors would look like (yes, I could've used disposable applicators but I completely forgot) I hear one of the employee whispering like "look at her" to the other employee and then said a big "OMG!". Whatever, at least I ain't grown and miserable, to talk on someone's back instead of helping where the disposable applicators are. I'll spend my money elsewhere:) read more

I signed up for the birthday gift a while ago & got a concealer (I'm not a real makeup person). The young lady at the register was very nice & helpful. I didn't get greeted when walking in but that's ok. I got my items and had a good purchase experience. read more

SEPHORA - Birthday gift - Cosmetics & Beauty Supply Near Me - Lean, Virginia

I got the same experience at this same Sephora on the same day that the other person who wrote about Aaliyah. Aaliyah is just straight up rude. I asked a question and without finishing my question she cut me off. I had to finish my question because what she thought I asked was wrong. read more

Went in there knowing nothing about what I wanted but this wonderful lady named Aya helped me tonight. Great store amazing customer service very clean and well stocked. Will be only coming to this store from now on very happy with my products. read more

It would be really super if the store actually had someone at the registers. After standing in line with no one at the registers and being ignored, I asked one of the ladies on the floor if there was anyone one the registers. She pointed to a guy working on the floor who was with a customer. He ignored me, so I told the associate on the floor, "He's really busy, so I left my stuff at the register." She shrugged. So, I said something to the greeter at the door, who in fairness apologized and offered to ring me up. At that point, I just said, "No thanks." Meanwhile, goodbye $160 sale. I won't be back. read more

Never apply for Sephora Credit Card!!!!! It's a SCAM!! They'll charge you with so much money and it even affects your credit score. Do not get it they'll scam you. read more

Finally got it. With a coupon, and some luck Tom Ford wood is in the bag. Yes it is pricey, but this bottle of added testosterone, well I feel better already. This Sephora tends to always be well stocked. In my opinion they put too much in an amount of space, but glad to finally have this designer cologne. It basically adds wood to my wood, and is also an opinion, the only Tom Ford cologne worth the price of admission. The folks who work here are very nice. Lines can be extensive though. My best guess is well, there's an employee shortage everywhere right now. That led to some delay, but the deal is done. Tysons is a zoo to give you a total picture. If here this store has what you're looking for, and they occasionally will have an epic sale. read more

Aaliyah is the worst employee! Her attitude is terrible and as I asked for her help, she would roll her eyes and make snarky remarks which is unacceptable. She made my shopping experience absolutely dreadful and I will never come back to this Sephora until she's gone. Do better Sephora read more

Staff is so unfriendly and not helpful. I went to get help finding a cream and color match. One staff directed me to a lady near front door, said she would be able to help. Then lady near the door told me there are many others on the floor who can help without any further clarification. Definitely made me feel unwelcome and i won't be visiting this store anymore. read more

I was trying on a lipstick at I guess at only appointment mirror( which I didn't know ) i was trying it on and one of the employees asked if I had an appointment I said no and she said it's only for people who have appointment. She said it in a very odd tone and she watched me even after I moved from that mirror. I felt very uncomfortable I liked the lipstick but not the environment so I left. read more

Very helpful staff who go out of their way to help you and make sure you find exactly what you need. It was extremely crowded when I went But if you're paying with credit or debit you may be able to cut the line! The store is organized very well. You can find just about everything you need without asking for help because everything is labeled. read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lean, Virginia

Absolutely WORST Sephora I have ever been to. Everyone except the cashier was rude during my visit yesterday. When entering I was stared at instead of asking if I needed help finding anything. While they watched me struggle finding a face product I sucked it up and asked for help. The sales associate corrected my pronunciation of the product several times. I saw online the Dior lipstick was showing as in stock and she said well we don't have it. I asked why does it say it's available online she said they are referring to the sample???? What sense does this make? As a ROUGE Beauty Insider I will never return to this store. Every time I visit I am ignored and treated horribly. I don't recommend this store at all. read more

Line was way too long. Only one cashier working on a busy day. Strange foot odor lingering in the store as well. Very off putting.

It's a good thing that Sephora's are all over the place so I don't have to go to this location again. The staff here are rude particularly a worker named Aria. There were two items that I wanted while in line and once I got to the front I decided to only get one of them. I told the lady at the register I was just going to quickly put it back since it was one of the small size items they have in containers surrounding you while in line. She just simply grabbed it from me and threw it behind her. I'm confused how she works here because if you throw makeup 90% of the time it breaks... she needed a serious attitude adjustment. On top of that she kept telling me to enter my pin when the option just was not there. I put my card in again so the card reader would pick it up and the lady got mad, acting like I didn't know how to use a credit card. Trust me I swipe my card enough to know how to use it.. read more

Store is always overcrowded,no one is available to help,and frankly they may be not very knowledgeable. Absolutely no shopping experience,unless you know exactly what you are looking for. read more

Is the best location for perk facials I been doing a perk facial every month since August last year and I saw a big diference on my skin

I'm an avid Sephora buyer, but I will never come back to this location after my experience on Thursday. It was quite possibly the rudest encounter I've ever had in a customer service industry. I asked a woman for help and she called an employee to come help me and I was instructed to wait. An employee arrived a few minutes later and just looked at me without saying anything. I said, "Hi! Are you the one she sent to help me?" "Yeah." I told her I wanted a cream bronzer stick, and she condescendingly goes, "it's called a contour stick." Ok, sure- I want a contour stick. I pointed out the one the previous employee recommended by Charlotte Tilbury and she rudely goes. "That's the wrong color." I did not think it was, as I had just used it, and put it back in its correct place on the display stand, and she grabs a different color, puts it on my hand, and it was clear the one she picked up was extremely dark, and she responds. "Oh yeah, this is the right color," and picks out the one I had showed her that she told me was wrong... making me feel like an idiot. I asked about another brand's stick, she again corrected me that it was called a contour stick, and rudely proceeded to say that I was incorrect in my belief that the brand had one. She did not offer to show me any other brand. She did not even offer to show me how the one I pointed out worked or what it would looked on me. After this, she goes, "Okay?" I said, "okay." And she walked away. With all this being said, I can't explain via words how rude her undertone was. Every. Word. I paraded the store hoping someone asked me if I needed help, so I could report what had just happened. But they didn't. I walked the mall after to cool down, debated whether to go back and ask for a manager, and ultimately reminded myself that you never know what's going on in people's lives and just hoped that this person doesn't treat people like this again. My experience seems consistent with previous reviews, which is sad, because I've always had a great experience with Sephora employees. Clearly, these employees need more training on basic human kindness and salesmanship. I had every intention to purchase a stick. They didn't just lose business then, but forever. read more

Customer service here is always on point. I don't know a whole lot about makeup and so when I am curious and in need of advice, Sephora is my go to place. I usually grab colognes or perfumes from here as gifts for friends and family. I enjoy browsing around to see what's new. Came here recently to pick up my free birthday gift. Employees are always sweet and knowledgeable. I greatly appreciate Sephora's generosity in giving us freebies during our birthdays and on other occasions. read more

SEPHORA - Free Birthday Gift - Cosmetics & Beauty Supply Near Me - Lean, Virginia

This is a weird review to write but yesterday I was inside the Sephora when a shooting occurred at the mall. The staff were absolutely incredible. They made sure everyone got to safety and helped us hide in the back. Even during a dangerous situation they still cared about the customers! Thank you so much Sephora Tyson's Team! You made me and so many others feel so safe during such a scary situation! read more

Sales associate tried to go behind our back and convince my grandmother to open up a credit card, telling her she was giving her 25% off and only needed to see the ID. Despite my grandmother's request for "no credit card", they neglected to tell her that's exactly what they were opening and if it wasn't for me recognizing and stopping the associate, it would have been done. Disgusting how they try to pull fast ones on the elderly all for their own card opening quotas. read more

I went there to BUY/PURCHASE/GIVE THEM MY MONEY! I asked a worker for a sample her name was nammal, or ammal. She said "I don't work in this area & WALKED AWAY" then I said "can you get someone here to help me? She just WALKED AWAY! It's all on camera!!!! Then a girl with black hair that was in the area came my way & didn't speak at all she just stared..... I asked for the sample she gave me a little tiny drop in the sample container! I finally went to go pay and the lady ammal was at the register, she asked for my VIB number I gave her the number & she said "SLOW DOWN, Say it again"!!!! This is the poorest customer service I have ever witnessed from a store!!!!!!! I have spent THOUSANDS of dollars at Sephora ! read more

SEPHORA - Cosmetics & Beauty Supply Near Me - Lean, Virginia

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It was 8:50 and they closed the doors. I just needed something quick and the lady denied to open the door. Very rude

I don't know what happened, but customer service at Tyson's Sephora has tremendously improved in the past couple of months. I understand during peak hours, employees can get busy. But I usually go right after work when there's almost no one in the store. Before, the employees would be talking amongst themselves while completely ignoring me, or they would literally briskly walk past me as I try to approach them to ask for help. Nowadays, I'm always welcomed and asked if I need help as soon as I enter the store. I get a genuine 'let me help you' vibe when I'm here now instead of the snobby 'we're better than you' vibe. This is good. I feel better spending my money here. read more

The associates here have the biggest attitudes. But I suppose Sephora is notorious for shitty customer service. Do yourself a favor and do some research into the brand before wasting time in the store. read more

If only there's a zero star. Whoever the manager is, hey you are failing at your job, you failed training your employees to be descent, and your negligence is hurting your company's business. WHY YOU HAVE TO BE RUDE AND RUIN PEOPLES DAY?! I have accumulated about 15,000 points over the years there, I would never support an arrogant company that allows their employees to treat anyone like that. I stopped going to that store and shopping at Sephora. 1. My friend finished payment and was handed her bag, then she heard low voice saying excuse me ma'am, she wasn't sure if it was for her so she took a second to turn sound, then she caught the same cashier rolling her eyes with an impatient facial expression, after seeing the cashier's extremely rude impatience expression, my friend was surprised and mad and told her wtf you want? Cashier didn't say anything because she knew she deserved it. Turned out the transaction didn't go through and my friend needed to swipe her card again. It was the cashier's fault for not making sure the payment transaction was successful, instead of owning up to it and correct it like descent human being, she chose the 2. I was trying perfumes with paper strips and wanted to get 2 perfume samples, I was holding paper strips and perfumes in my hands, I put down the paper strips and the perfumes I wanted on the table and asked the lady to help me, I said please and thank you, then the lady cold faced just pointed at the paper strips and asked me "is that your trash"? I said yea, I can take them away , and she took them and threw them in a trash can next to her.... I collected the sample and never returned They don't deserve my money and business. I mean why y'all being so rude? Is that on your job description?? Everyone has their responsibilities and roles and that's how the world functions. when y'all go to other places is that how you wanna be treated? read more

I am 99% sure that Tyson's Sephora employees receive training on how to be the rudest employees possible. Majority of the time, when I hunt down an employee for help, their attitude makes me feel like the lowliest human in the world. I have honestly left that store on the verge of tears, many times. Yet, I keep coming back again and again. It is the hallmark of an abusive relationship. I will continue to drop a couple grand at Sephora every few months, even though I don't have "sephora money" like that. That is an addiction I need to address. However, I will take my business to another Sephora store in the DMV area or online. Because while I continue to fall prey to the consumerist prison that is Sephora, I would like to be treated like a human. PS - Shout out to "Mo" (an employee) who was the only one to treat me with kindness. read more

Went to pick up an order went to cashier and she told me where to pick up orders I had asked her to please show me she refused and just told me again where it was. It wasn't busy. You never just tell a customer where it is u offer to show them especially if they ask!!!Horrible Customer service! ULTA HAS WAY BETTER CUSTOMER SERVICE they actually show you where stuff is and answer questions. Won't be shopping here again!! read more

Terrible experience! I went there after work.got two perfume for friend's birthday. Then I asked May I get a sample for chole. The lady had unhappy face and didn't answer but she saw me hold the bottle. She just walk away. I was there waiting .when she came back just help other people checked out.even didn't asked do I need help? I will never go there feel I asked her money read more

Hi, my name is Annie and I'm a shopaholic with an unhealthy penchant for makeup. I prefer shopping on their website (I have less buyers remorse knowing that I can remove items out of my shopping cart easily), but I'll always stop by here whenever I frequent Tysons Corner Mall. This store moved down to a bigger location down the way across from VS Pink and next to the Levi store. Their new storefront is more organized and all of their products are displayed beautifully. Their skincare has one whole wall to itself! Most of their popular products (Anastasia Brow Wiz, Urban Decay Naked Palette, NARS Orgasm blush, etc.) are often in stock as well. Thanks to their Beauty Insider program, (free to sign up and it's $1 for 1 point -- but they also have specials when they do double or triple points) I've received a birthday gift every year and awesome samples for 100/500 points to try out. I wanted to give a 5-star rating, but for some reason, each time I've visited this store -- I've never been greeted upon entry or asked if I needed any help, even when I'm clearly looking for a specific product. Maybe they're short staffed... read more

Even though this location is the closest to me I will never go back again. Every time I have gone in there I am NEVER greeted and NEVER asked for help as I am walking around kind of lost not knowing where to look. I was in desperate need of foundation and concealer. First time the girl helped but it felt rushed and I asked for different options but she only showed me one and wanted to be done. Second time she showed me a product that cost $85 and did absolutely nothing and once again rushed to finish helping me so I didn't leave with what I intended to buy. read more

i was not greeted when i entered. i would get looks from all the employees while browsing. the woman who checked me out had an attitude, rushed me and overall didn't treat me with any respect. she talked to me as if i was an object and not a human. read more