As a professional cosmetologist and a Manager of a corporate office, I cannot for the life of me understand how the manager of this specific establishment is still employed with Cosmoprof!
Let me start from the beginning. I received an email notification about 2 weeks regarding the 10% discount being offered for that Sunday-Monday. I stopped by on Monday after work to pick up a few items. I noticed the shelf was cleared of the American Crew forming cream that I needed, so the cashier was kind enough to inform me that she would place an order and honor the discounted price, plus the 10% for me. I was also notified that the products would be available for pick up on Wed. of this week.
I waiting for a call on Wednesday and never heard from anyone, so on Thursday afternoon, I placed a call to check on the status of my order and the manager, Shelly, picked up the phone. I've witness her attitude with other associates and customers while browsing in the store in the past, but never had to encounter it myself since i'm usually a kind person and never needy. However, in this circumstance, I really needed those products before the Holiday break before 2 p.m. on Friday.
Shelly informed me that her truck did not get to the store on Tuesday and that she received it on Thursday instead. She also continue to go on about how she's understaffed and extremely busy, talking super fast to the point that I could barely understand what she was saying, she went on to promise me that she would have my creams ready by Friday morning and she would give me a call as soon as it's available. I explained to her that I would need to pick up the items by 2 p.m. because I wouldn't be in the area after that time. She stated that she's the only person who unloads the truck and she's very fast so it would be ready by the morning.
I called back today (Friday) around noon because I hadn't heard from her and another associated picked up the phone. I calmly explained again that I was promised a phone call and was just checking in on the status of my product. She explained that it wasn't ready yet and that they would call me later when it's available. I explained that I needed it by 2, which she replied, the manager was going on break and she wasn't certain that the products would be ready by 2 p.m. *At this point, I could hear their rude manager in the background again, screaming "put her on hold!"* She picks up and talking super fast stated that she's busy, understaffed and has gone through the products. I was trying to explain to her that I needed them by 2 because I would be gone, she got irritated, speaking VERY quickly and continued raising her voice and speaking over me when I tried to ask her if it would be ready by saying ' THANK YOU FOR CALLING MA'AM, YES, THANK YOU FOR CALLING AND CHECK AND I WILL REACH OUT TO YOU" and..CLICK she hung up the phone.
I don't think she realized that she was on speaker and her rude tone and manner was being heard by 10 others in the room with me.
I quickly picked up the phone and called back, asking why she hung up the phone and she claimed that I hung up the phone on her. When I explained to her that I was sitting with 10 other witness in the room and she was on speaker and they all heard her rude manner and tone and explained that it isn't my fault, just as much as it's not her that the truck didn't come on time, but she was the one whom had promised me the product this morning, the day before. I asked her for corporate's phone number, which she didn't seem to care about and she hung up the phone again.
I called corporate, doesn't seem that they did anything either, now it's 2:16 and I still haven't received a call for my products.
Cosmoprof really needs to re-evaluate their employees in this specific location. I would HIGHLY recommend that they find new management. As a manager myself, I believe it is our responsibility to stay calm and respectful when dealing with distressed clients. It is no surprise to me now after dealing with Shelly, of the reason why the rest of her staff are rude and always talking bad about customers.
Make the 10 minute drive and go to another location or better yet, visit the ALWAYS professional, clean and organize Salon Centric across the street. read more