I and a neighbor had rescued an abandoned albino fawn. We were in my truck and took her to a wildlife rehabationalist. While there, my fuel pump went out. I called AAA and they told me there would be a delay because there were three of us and they needed a truck with the extra cab room. Okay, we'll wait.
Let me say I had never been to this address before and by following the rehab person's directions, it was a very simple find. Right off the main road next to a sign.
Sometime later I get a call saying he'll be here in so many minutes from AAA. Cool, thank you. As we're waiting for the driver he calls me and he's right down the road. He tells me he wants me to add my location on my phone so that he can pick it up on his navigation on his phone. I told him my phone doesn't have that option and he kept insisting it did, like i was an idiot. I told him "Look, your right down the road. It's easy to find" He proceeded to get a very "shitty" tone of voice and told me that he "knows where Clark rd. is" I had him on speaker phone and we all looked at each other like "What a dick!"
He got there a few minutes later while the couple who's place I was at were saying "What's wrong with this guy he should be here."
The guy shows up and I show him that my phone doesn't have the option he was absolutely positive I had. He seemed surprised.
He loads the truck and we get in. Now we're a captive audience and he starts in: He proceeds to tell us why albinos are better off dead and worth a lot of money to someone to shoot one......Not the kind of thing two women who just went through a lot to rescue a fawn want to hear. He went on and on about it. I'll cut a person some slack for making an insensitive comment, but when they keep going on and on and not realizing who you have in your truck with you, i figured, " This guy's got to be slow." I said a few things but as it was getting very heated immediately I figured, just won't participate. This guy has my truck and we need to get home.
Next he decided that he doesn't want to go through Chico (I guess the traffic scares him ) and so he took the loooong way home through Durham and Ordbend. He bragged that he was so familiar with the area but he was totally addicted to his navagation app on his phone. This guy never took the phone out of his hand the entire time but for once for about two minutes,... tops! HE WAS TEXTING THE ENTIRE TIME! He was texting his boss he said. This made us extremely uncomfortable, not to mention highly illegal.
I enjoy birdwatching and mentioned since he was driving through the freaking boonies, that this was an exceptional area for bird watching. I mention sandhill cranes often being spotted and they are a very ancient species. This guy ARGUED with me that all birds are dinosaurs and while I understood his point and told him as much, he continued to argue! I had to remind him that bluejays and robins were not flying around with the dinosaurs and that's what I meant. He was a total ASS!
Then somehow Coast to Coast AM radio came up and he argued with me about Art Bell. Geezus. I've been listing to Art since that guy was shitting mustard!
We finally get to our destination and when he took my card and I signed I did not get a receipt. I asked him "Don't i get a receipt?" and he said in a snotty tone,..NO.
I called AAA and made a formal complaint so I hope it gets back to them. I have been with AAA over twenty years and have had many tows. I have NEVER, EVER had such an unprofessional experience as with this outfit. Next time I need a tow I will refuse service from this company.
I have to report that since this review I have received an apology from the company owner. He assured me that the situation is being addressed and that's the best one could hope for. Thank you Mr. Thornton for addressing my experience. I will change my rating. read more