Took my son's vehicle there after someone threw a rock at it late at night while driving down a dark road. Mike came out and gave me a fair estimate. Work was done on time, however there was an imperfection in a piece of the trim (from manufacturer). It was fairly minor but very noticible. I pointed it out to Mike, and he practically smirked at me, as in "are you kidding me". I said if it doesn't cost you any money Mike, I would like it fixed. He reluctantly agreed and walked inside to make a call for the replacement part. Said it would be here in 2 days and would only take 3 or 4 minutes to change out. I said great. Then he proceeded to tell me about a friend who did tile work. Said the wife (client) did a remodel in a very large shower. Saud she got her flashlight out and in the very top corner, there was a small hole in the grout. Mike said "never do work for a doctor's wife"! And basically inferring that I was that picky customer along the way. Well when I got home at night, there was better lighting due to the reflection of the headlights and you could see very obvious markings where they did the repair work from the rock. There were two 6 inch lines about 12 inches apart, where the area was masked off, and ripples in the paint between these lines. Only noticeable from the right angle partly because it is a white vehicle, but very obvious. Next day I brought it back to show Mike. I was disappointed because of the fact that I had to return, but was not rude in any way. He came out, and was very chesty "was there any body work before we did our work", you do realize that we only repaired about a 2 inch dent don't you", we did not repair a 12 inch wide area! I understand that, but all I can say is it appears to me that that is where the area was masked off and that this was not properly block sanded. He said "I'VE BEEN DOING THIS 37 YEARS...". I said you do see the lines correct, he said yes I can see them, but I am going to ask my techician if there was any prior body work. I said Mike, the bottom line is, these ripples were not here when I brought the car to you and now they are. He said again very sternly, we only repaired about a two inch dent! I agreed, but restated, they simply were not there before and your website says "we stand behind our craftsmanship". I said, would think a good business owner, that's when he interrupted me and said "Fuck you, don't tell me what a good business owner would do"! He walked away saying I will call you after my techician gets in. I got a call about an hour later...This is Mike, would next Tues or Wed be better for you? I took it back and got the repairs corrected. When it was done, he left me a message, saying it was done and "for your convenience" I left the key under the mat so you could just pick it up and drive away". I just picked it up. Trim looked great and paint appeared great as well. Until I drove and the sunlight hit it. Rock damage was on passenger door, but there was a very obvious area on the hood, where they covered part of it. The other 3/4 of the hood was not covered and there was OVER SPRAY all over it. A wash and a wax didn't get rid of it but about an hour of polishing with a mild solvent did. I personally will never go back to see this silver tongue devil ever again! read more