First time using BUGCO and it was a great experience. Technician was prompt knowledgeable and…read morefriendly. He conducted a thorough examination of the property including the attic. My go to people from now on!

As the highest rated pest control business in the city, I had high expectations for their service…read morebased on their online reputation. Over the series of experiences I've had, it was strangely somewhere in the middle. The positive side was that they were incredibly responsive. The customer service is on point and the attitude of their management is definitely a class act. I have no doubt this is a major driver for their most positive reviews and deservedly so. The part where I struggle is the mixed experiences from the various technicians that had come to one of my properties that had an ant, cockroach, and spider problem. The initial $160 was a bit higher than I expected, but a small price that I was willing to pay to rid the property of creepy crawlers. Jason and Servando (sp) extremely brief in their initial run of the place. Even after their treatment, I still saw plenty of spider action where it was clear were not that thorough. After explaining my situation to their staff, they assigned the manager at the time, Daniel, to come back and apply treatment the way he intended. He went nuclear with a whole host of sprays and was extremely thorough both inside and out. His work made a world of difference and there was very little bug activity for close to a year. He was thorough in his explanaition and super transparent with his approach. If every experience was this thorough I think I'd be more receptive to future service. He has unfortunately left the company. Typically they recommend treatment 3 to 4 months. The subsequent visits after my initial concerns were not charged, which I'm thankful for but should not have taken that many times just to get the desired result. It was close to $250 for carpet ant treatment, which felt out of my budget but was assured that the chemicals would be different than the standard ones used for treatment. I was presented with a 30 and 60-day warranty which is fine but not something I elected to go for this past time around. While I'm sure they've done stellar work for other households and other properties, I do wish that I was able to experience the same magic on a consistent basis.

Did a one time service for indoor and outdoor. Overall it was a good experience. Tech was quite…read moreprompt to arrive near the beginning of the window, Gave me a rundown of the process, and was able to answer my questions, and supply me with the information I was looking for. May even consider starting a routine service contract. Price is fair. Felt it was good bang for my bucks.

Great help, Came out and cleared the problem promptly. Good rates and customer experience.read more

From my initial service, it's a yes from me. We recently purchased a house, and if you're anywhere…read morein Houston at the moment you already know why we needed extermination services. This time of year, it's common to come across ants, roaches, and spiders, all of which we wanted...well, outside of the home by the time we moved in. I went with TruForce for two reasons. 1. The competitive pricing, and 2. The responsiveness and professionalism of the team. Request-a-quote on Yelp is thus far 3/3 for me. As others mentioned, these folks are responsive, polite, prompt, and professional. I needed assistance within a few days, and they were on it. From request a quote, to a quick phone convo, booking online, a courtesy call before arrival, and a quick educational termite prevention and extermination servicing, this team has a way of making extermination quick and painless. Jaden handled our termite prevention installation and Steven handled our extermination services. I'd recommend both. Fast forward 6 months, would still recommend!

Great service. Great Value. Was able to quickly schedule an initial appointment. Their technician…read morewas very knowledgeable about what we would encounter. We just moved to Houston from Denver and the bugs here are big!

Nathan was great, timely and professionally. I enjoyed his service…read more I am requesting him for my monthly service

Horrible customer service. You would think for someone that has been with them for several years…read morethat they would get it right by now. I would highly recommend staying away from this company because they tend to just show up on the day of your service on their convenience and never once have they been able to accommodate the timeframe that I was promised I just canceled my contract with them after being with us for several years and have been dealing with this issue every three months. There are much more dependable pest control companies in the Houston area. These people seriously need to get their act together.

Michael was great! We had our first service and we were blown away with the excellent service he…read moreprovided! Michael was super professional, knowledgeable and helpful!

Wasted my time. Tried to upsell me, talking all around what we needed, put me on hold, only to come…read moreback and tell me they can't address and solve our wasp nest issue. So ridiculous!!! Don't seem knowledgeable. Avoid them unless you want to waste your time and listen to a yearly service sales pitch that is not what you need!!!!

Just started with this service because of their amazing Yelp reviews. So far everyone has been…read moresuper helpful, knowledgeable and professional. Setting up the appointment Amanda explained the procedure and prices up front. When Randall did his inspection he explained a lot to me that other companies never did. He worked with my budget the best we could and I am grateful for that! Need 30 days to tackle the job so will update with the results later too.

We just had a quarterly follow up and to spray the perimeter of the house. We haven't seen a…read moresingle bug in months, but really the goal is to keep it that way. Kyle is very professional, calls when he arrives, lets you know exactly what the charges will be... They do come out the same day if they can. Not in a week or two. They arrive on time and they're great to deal with. The price is extremely reasonable.

People think it's funny when I tell them I love my pest guy. But I do, and Tim should be your pest…read moreguy too! Professional, courteous, gets the job done, infuses humor, what else can you ask for?

Tim was so nice! We just moved to the area and he gave us great information about the history,…read morelocalisms, etc. We have a new build and by day 3 we were overrun with ants to the point we had multiple baits in every room and my kids were still getting bit. I reached out to a couple companies via yelp and Tim was the only one to get back to me. He squeezed us in a few days later. Have not seen any ants in the month since he came!

I called them earlier this week to show them my roof issues with piles of feces from a creature…read more Knowing I had no interest in handling it myself. I looked for a company to remove and treat the affected issues. I could see two areas when they came out they found one more. We assume it was raccoons not in the attic nor crawl space. First time having this issue but it's been resolved. I am a bit concerned since it rained last night post cleanup and treatment. I'm hopeful it solves the issue and I won't need to address again. There are no pictures post cleanup. I documented photos of what I saw to get an idea if I was calling the right company to handle.

Ruben and his team helped us with our mice issue. Ruben is very knowledgeable, honest and…read moreresponsive. Highly recommended!

Jeremy was a champ and didn't give up until all "visitors" were located and removed. We thought it…read morewas a single squirrel in our chimney, but it turned out to be a mama raccoon which escaped but left two newborn babies that he helped locate & extract, repairing the brick around the fireplace that had to be removed to reach the second baby. So glad he came quickly when they were still in good health. Kudos to him for taking them to an animal rescue location. Above and beyond!

I recently requested pest control services for squirrels in my attic, and I was extremely impressed…read morewith the experience. I submitted a service request and received an immediate response. The professionals arrived the same day, provided thorough service, and took the time to explain everything clearly. They also pointed out a few other issues they noticed around my home and offered helpful suggestions without being pushy. Their promptness, professionalism, and attention to detail made the whole process smooth and stress-free. Highly recommend!