I love the doughnuts here. They're always fresh. The staff are very friendly. I stop here twice a week to grab the cinnamon doughnuts. They're always made fresh and just taste great. read more

As one of the few locations in MI the wait times can sometimes be understandably long but the staff is always busting their behinds and act very kind and professional. Been here multiple times via drive thru/ walk in and had never had one bad thing to say. These donuts are unreal delicious, fresh, melt in your mouth amazing sugary goodness. The wait is 1000% worth it if your craving a sweet and satisfying treat. The best donuts in the area hands down! read more

Thankfully my nieces made me stop here.... they let you customize your own donuts which the kids love, and the staff was very helpful, nice, and patient. Of course everyone knows how amazing Krispy Kreme donuts taste so I don't even have to tell you. Just go visit and enjoy a quick little treat! read more

Don't bother ordering online for pickup. You'll have to wait in the normal drive thru line.

First of all, thank you Krispie Kreme for celebrating the seniors who aren't getting to participate in a multitude of monumental activities this year with a special dozen free donuts. Krispie Kreme happens to be one of my daughters favorite places and she got up early to get in line only to be greeted by a very rude ,very cranky window clerk. How very sad!!! I understand it was early. I understand the lines were long. I understand teenagers can be a pain but come on. You needed to put someone at that window that would cheer and clap or heaven forbid at least smile. If you are going to offer free donuts, expect they will come. Applaud them as they deserve since they are getting screwed out of so much. That crabby lady may have burst my daughters bubble this morning but nothing is going to dull her shine. read more

So, I was super excited that there is now a Krispy Kreme closer to my home and went today to try the new Key Lime pie donut. Pulled up and there's two lanes, took them a while to answer the PA. I assumed because they were serving the older gentlemen next to me in the second lane. WRONG. Man drives up in front of me now, he's at the window. Girl opens window, so he tells her he waited three cars but no one came up on the speaker. He wants to order a donut. Girl LAUGHS, takes his money, closes the window. I could hear her and the other workers laughing through the closed window, a full car back. The gentleman gets his donut and tells her "wearing your face mask like that doesn't help" (she had it down under her chin). She got angry and said "then leave." I don't know what he said then but she starts screaming "f*** you", he then said he'd call the cops. I drive up, look at them through the window and they are talking and laughing it up. I drove off, not paying. I probably would have had some words for all those losers. This is a new location, and it would really stink to have it fail due to bad employees! They have zero respect for customers, and apparently think it's fun time with their friends while at work. read more

I decided to order a dozen of the Key Lime "filled" donut specials on line. I had business in the immediate area and would share them with neighbors. When i got to the Utica Schoenherr store the drive thru lady seemed confused. When I got to the window to pay, the lady tried to give me the wrong order. After repeating and explaining the details of the order she handed me the box of donuts. They said 'crème filled' on the order slip on the box, after I asked her to make sure. When I got home I passed a few of them out to neighbors. Then the calls..."they are not crème filled"! I called the store number and was directed to the online order number and waited 20 minutes before I was disconnected ... on their end!!! Then, on the second try, I waited for over an hour, to no avail!!! The store phone directory then after that call changed, and offered me an actual store phone number. I called 4 times and got no answer!!! This is one of the worst experiences for a store experience I can remember! All for a "DONUT". This is absolutely shameful for a store and corporate experience...a FAILURE, at every turn!!! Never again for this franchise and store!!! read more

Great donuts, If you get what you order. Have stopped by a couple times a month for my elderly parents. Only once did I get what I ordered. Now I must check them before I leave. The last time I thought they were correct but yep they got me again. Can't they tell the difference between lemon and raspberry filled? No more, not worth it even with coupons. read more

One can not deny that these donuts are amazing, but my experience with the customer service in the evening the last two times will never have me go back unless new people are hired in place of this act: girl answers phone, when I share that I need to order 3-4 dozen donuts for the next morning, she lazily says, " huh? I gotta go get my manager." Screams, "manager" then puts me on hold for at least nine minutes, could be longer but I hung up. I call back thinking they forgot about me, but no one answers. This also happened, exact same scenario, approximately a month ago. read more

We had some problems with delivery but was due to my instructions. But the gentleman delivering the doughnuts worked with me until they were delivered. He went over and beyond the norm and deserves my praise. Thank you for a job well done. read more

Always a fun treat to have once in a while. However this locations service is poor. This is the 3rd time that they didn't get my order right. I don't know if they can't hear or the speaker is bad? Always donuts missing. For example I asked for 8 donuts and picked the ones I wanted and two were missing. And they are always out of the limited time ones. Always check your order once you receive it in the parking lot or something. read more

The drive thru sucks. I was second car in line and had to wait over 20 minutes. Absolutely ridiculous it's doughnuts

Went inside for a dozen donuts and received slow, inefficient service. Employees standing around. No manager in sight. 25 minutes to get a dozen donuts...not impressed. The donuts are amazing and I know this is a new location and they're usually pretty busy...but not worth waiting 25 minutes for. Probably won't be back if I can expect to wait that long for donuts. read more

The donuts here are amazing and the employee at the drive thru was super friendly but I had a super hard time trying to find the starting point for the drive thru because the buliding is like one big circle!! Also this place gets busy which I was expecting but forgot about when I went here on a random saturday because it took me 20 mins to get 4 donuts at the drive thru lol. I will probably not come back until the hype dies down but you can't go wrong with a krispy kreme donut! read more

All I have to say is YUM!!! I just love this place! I'm so glad they opened by me! There coffee is my fav

This New Krispy Kreme has an product issue I've live right UP the street & visit quite Frequently and I haven't been able to get any APPLE FRITTERS since the first week of business doesn't matter what time of the day I've gone, & all the employees can say is they sale out 10 min after we make them so you only make 1 batch for the day .. if that's 1 of the most popular items on the menu I'd think you'd make plenty but they always have plenty of cake batter smh & they shld at least sale cinnamon roles too that's s like a basic donut & they haven't made them yet ... other then that no complaints about this LOCATION!!! read more

Curb appeal: 10/10! We were greeted by very outgoing staff. They were accommodating even though they were very busy with it being Free doughnut day! Marco is very friendly and he went out of his way to give me one of the balloons. On top of all of that, the doughnuts were delicious and fresh. Will be back soon read more

I went there for 45 minutes to get a dozen doughnuts and a drink, after waiting with my doughnuts for 10 minutes I was forced to leave due to the vent I was heading too. Nice people and great food just really upset about the service because I paid 5 dollars for a drink I never got due to lack of service read more

Not what I expected at all...very disappointed and dissatisfied. Especially since this is Krispy Kreme doughnuts!! The donuts were old and did not melt in my mouth which is one of many things they are known for. This location is new and I would have expected more fresher glaze donuts. I went midday around 4pm through the drive-thru and it wasn't busy at all. Also the new building design is nice but a little too distracting because I couldn't even locate the sign to see if the light was on or off. O guess it was off because my dozen doughnuts were not fresh. I don't know if I will ever go back to this location again. read more

The wait times here are ridiculously long. I understand it's krispy kreme and it's very busy but this is the worst fast food system i've ever seen. The only star they deserve is for how good the donuts are. This location is almost always understaffed. I've been sitting in the drive through for over 20 minutes without moving an inch. Cars in front of me and behind, i couldn't get out even if i wanted to. They need to staff more people or figure out a better system. read more

ordered a 1/2 dozen doughnuts and they only gave us 5. while ordering the girl struggled and was laughing and clearly talking to other employees instead of listening to our order. we were excited to try this new location but will stick with Tim Hortons read more