I swear the hot light has a magnetic pull. I mean, come on. Even with all of the delicious local donut shops popping up in RVA, Krispy Kreme is still holding its own. It's like a stick in the mud... This Broad Street staple ain't going nowhere anytime soon! I actually hadn't been here in a long time (diets n things), so when the boyfriend made a surprise right turn into the parking lot the other day after dinner I got so excited! I was surprised to see so many interesting flavors. I didn't remember Krispy Kreme being hip to the new crazy flavored donuts craze. I'm a plain Jane when it comes to donuts, though. Give me a glaze or chocolate icing with sprinkles donut and a glass of milk and I'm good. There was a bit of a wait because obviously all of Richmond needs to satisfy their donut cravings at 9pm. The service wasn't amazing, but I also don't go to Krispy Kreme expecting amazing service. I go expecting donuts. And donuts I got! read more

What's not to love? Krispy Kreme is the best there is, hands down. They even have a drive-through!

Absolutely shit. We waited in that line for 40 minutes and when we made it to the window no one would serve used

Love hot donuts and they wear masks here. I will come back. I think all food establishments should wear masks. Yes this pandemic has been hard for some of us and I'm one that is very careful and won't eat at a restaurant if they aren't wearing a mask. Thank you Krispy Kreme read more

YUM!!! All I have to say is wait for the Hot and Ready sign and grab a dozen glazed donuts!! The best comfort food EVER!! The light's usually on around 10 PM. read more

You come here for the doughnuts. I feel like that's kind of a 'duh' comment, but this is not the place for excellent customer service, or great coffee. Doughnuts is what Krispy Kreme does exceedingly well, and oh boy do they. When the "Hot Now" sign is lit, GET A GLAZED DOUGHNUT. Its sugary warmth will quite literally melt in your mouth and will have you exclaiming, "how do they do it?!" The other doughnuts are equally delicious; they are all freshly made each day and have that same sugary fried loveliness. I must stress the magic of that "hot now" glazed doughnut though. Don't pass it up! Ryan C. and I made an impulse doughnut run last night around 10pm and you don't know how happy we were to see that lovely sign burning. Besides the fantastic doughnuts (99 cents each!), this location is open 24 hours, meaning your black out drunk ass could gorge on doughnuts at any moment, night or day. Which could be a good or bad thing..... read more

Krispy Kreme doughnut maniacs and die hard fans rave about these wheat donuts (the original) all over the nation. I can understand their excitement and the warmth of their love especially when the HOT donuts sign comes on. You can see them salivating from miles away. This location is no exception and packs the place on most days. This location as great with large windows on the exterior walls and even larger windows next to the donuts conveyor belt area. :-) I am a well balanced in my approach to food that entails me being a professional cook with many years experience in many types of cuisines from Latin America, Greek, Italian, and many more. I take food as the ultimate pleasure in life along with many other things. I give my reviews based on my experiences eating out at least 2 times a day and 5-6 days a week. I rarely give 1 stars and most restaurants get an average rating 3 stars, with some very good restaurants or places receiving 4 stars, and those that stand out receive 5 stars. This is the best wheat donut in the world especially when hot. So grab a hot donut & your favorite drink and eat them while they are hot. read more

Free Donut Day is CHAOS. Avoid at all costs. More donuts for me! Just kidding. On a normal day, however, this place is quiet and the hot donuts are always SO delicious. They almost seem to just melt in your mouth. So glad to have one so close to my hood. read more

Been going here for the past over three years and it's been the same issue every time. There is no other Krispy Kreme near here though they've been talking of building one for over 10 years in the shortcut area but that again has been a project that never comes to fruition. I'm not sure who is in charge of hiring but they need to be fired there is no way that we should be waiting for 30 minutes for three donuts when there is a place full of people and no one working. Literally. No one. Working. Every time I come in there it is the slowest experiences I've ever had 30 minutes at Krispy Kreme equals six at Chick-fil-A because I did them back to back so I'm not sure how they are this incompetent but that is all that place is with the combination of a monopoly and not having another one around read more

Preface: I love doughnuts/donuts of all shapes, sizes, and colors. I just don't discriminate when it comes to deep fried doughy sweet goodness. So I'm completely biased. If I had to choose between Krispy Kreme and Dunkin's, I would pick Krispy Kreme every.single.time. I made the mistake of buying a dozen when they were "Hot Now" and inhaled them all. It could've been embarassing had I not buried the box out back and burned my receipt. read more

This place is a hit or miss. Sometimes the hot donut sign is lit and they serve me cold donuts at the drive through. Also from time to time the person working at the drive through never seems enthusiastic no matter what time of day. The entrance and parking is only as good as the people who come here, which at times, has no one with any driving etiquette. Other than that, even though they don't seem to have as much variety as other Krispy Kreme locations, the doughnuts are descent. read more

The manager at this establishment is rude. I was the only person in line inside and after waiting 12 minutes, I asked to be waited on and the manager , Lisa, said we will be with you shortly. Mind you it is 8am and I am trying to get to work, the employee then told me to GET THE FU*K out!!! I have never been treated so badly by a business. The manager needs additional training and the employee that told me to GET THE FU*K OUT should be FIRED immediately. read more

Krispy Kreme - Donuts Near Me - Richmond, Virginia

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When the Hot Now sign is on in the window,rush the door! lol Nothing more delicious and satisfying than a HOT fresh donut.Krispy Kreme is the best chain donut around!Who doesn't love a hot glaze donut fresh off the production line?The drive-thru can be crowded on weekends and late night. Everybody wants a HOT glazed donut if the sign on. read more

The drive-thru wait was lengthy, although I was here on Veteran's Day morning. The donuts didn't disappoint, because hot 'n' fresh they were indeed! read more

This place is one that deserves some recognition. Amazing customer service and always helped with a smile! They also care about your academics giving out a donut for an A on your report card. Weather you're in kindergarten or a senior in college about to graduate. Can't recommend this location enough! read more

Hot chocolate was satisfactory but not Starbucks quality according to my wife. It's a bit pricey to not be top quality (2.49 per cup). Still, my coffee was as usual, smooth and piping hot and worth the cost. It's their own "signature" branded Krispy Creme fresh brewed joe. This is a typical snowy night in Richmond, more promise than delivery, but we decided real late to come here just for the adventure. (It might be all the snow we drive in all winter.) I was disappointed the hot glazed donuts were not coming HOT off the rollers by the time we got here at 10:30 pm, but the two already made and the raspberry filled and FEATURED apple fritter donut were both scrumptilicious! I highly recommend this Krispy Creme shop that is a landmark in Richmond and especially for anyone craving a hot sweet donut treat. read more

Krispy Kreme - Donuts Near Me - Richmond, Virginia

They melt in your mouth. There is no substitute for hot original glazed. Period. P.S. In the drive through window, they have a sticker that says checks are welcome. And they have another sticker that says they don't take checks. Huh???? read more

That HOT sign made me pull up! Original glaze is hot and ready. It just melts in my mouth. 1,2,3,4 Doughnuts eaten so fast. Feels like I had just 1 one. Gonna have to burn these doughnuts at the gym! Guilty pleasure read more

Got a sweet tooth...then you truly understand you can never go wrong here. Once in a while, I'll stop by for a glazed chocolate cake or their doughnut holes. Sometimes, just to grab a dozen of assorted and a dozen of original glaze for my team. read more

The hot light got to me. Melt in your mouth perfection! We had some left over the next day so we popped em in the microwave for 10 seconds and they were as good as new read more

Melts in your mouth goodness!! Staff always friendly and welcoming. Best donuts on the go or inside with a bottle milk! read more

Krispy Kreme - Drive thru - Donuts Near Me - Richmond, Virginia

So Krispy Kreme! I love the one in Maryland. I visited the Richmond Virginia location with my best friend Cindy. The staff here is horrific and know nothing about there promotions. Cindy got us gift cards and bonus cards since she knows we enjoy donuts. Well we tried to use them and looks like the staff here at the Richmond VA broad street location never gave her activated cards. Guess she's gonna have to call the bank have the payment stopped since the management had no clue how to fix there cards. We tried Duck Donuts right down the road. The staff was so much nicer and they where well trained and educated. I hope Broad Street gets it together or is able to better train there management and staff. read more

I mean do I need to say anything else. Hot. Now. That's it. If you've never had one, you haven't lived.

A little taste of heaven on West Broad Street. The glazed donuts are always fantastic but i did try the glazed pumpkin spice glazed donut this time since it's a seasonal thing. Very good--more of a glazed cake texture. Can't do it everyday though...that's for sure. I generally go about once a year. Enjoy! read more

This location offers great doughnuts, customer service with a smile, & a clean establishment. What more can you ask for? read more

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Hot Now Donuts. Do I really need to say anything else? Ok. Great staff and very good coffee read more

Krispy Kreme - Donut making machine of awesomeness - Donuts Near Me - Richmond, Virginia

I love Krispy Kreme don't get me wrong, but early on a Saturday morning we went to get donuts and they were all out except for the jelly filled ones which no one in my family likes. So I love Krispy Kreme but they need to be better with their donut stock. read more

I grew up eating KK & have always loved them! These are chain store, average, semi-hard/non fresh doughnuts. Do yourself a huge flavor favor...go to Country Style Doughnuts...AFFORDABLE, HUGE, HEAVENLY & DELICIOUS!!! read more

Did not secure lid to hot coffee and handed it to me from bottom, making for some burnt fingers and stained pants. Proceed with caution here. read more

I love krispy kreme doughnuts. ESPECIALLY when they are warm and fluffy. If you're in a hurry, there's a drive thru. Don't know what to bring to a potluck? Buy boxes of doughnuts, easy peasy! The only downfall is how easy it is to eat a dozen....in one sitting. read more

Despite the fact that I gave up Donuts in order to get that sculpted Edward Norton American History X body... this place is awesome when the Hot Now sign is on. Also they have Whole Wheat donuts that are actually incredible. Everything is better with a cold Skim milk too. read more

How can you go wrong with donuts and coffee!? I am addicted to their coffee drinks. Wish I was able to order through the app!

Always delicious when you want to feed (literally and figuratively) you inner (or outer) fat kid! Lol. I love having the app on my phone too to earn rewards! Who couldn't use a free dozen doughnuts???? read more

I love Krispy Kreme's glazed donuts. They are the best when the hot light is on! I just recently tried the strawberry lemonade chiller which is good as well. read more

How can you give Krispy Kreme a bad review? Visited yesterday before a short daytrip out to Williamsburg - greeted by the pleasant HOT NOW sign and a delicious glazed donut. Service was fast and friendly, plus parking was a breeze. read more

Having lived in the NE the last two years, It has been a welcomed sight to see a Krispy Kreme. Only get donuts when the "hot and ready" sign is glowing orange and green. The donuts are good when the sign is not lit, but it just won't be the same if they are not fresh. This store features the assembly line of how a donut is made. read more

Hot and Ready! These donuts are great. Perfect time to come is when the hot sign is on!

It really is dangerous to have this so close to the Broad Street. Of course you can get doughnuts here, but they also have coffee and other things, but why would you dare get anything else but the classic glazed? I will say they have a very impressive area inside that shows you how these rings of fantastic flavor are made. Be sure to drive by when the sign glows - as that marks the fresh doughnuts are now right out of the oven. The sad side of this place is the customer service and it is not that exceptional, but if you overlook that while enjoying the sugary decadence of the original glazed doughnut, you will forget about the "service without a smile". read more

Delicious...tasty...melt in your mouth doughnuts.....theres nothing else to say. no other donut shop tops krispy kreme. they are so good! be careful not to eat the whole entire box. yes....they are that good!!!!!!! read more

What can I say....it's Krispy Kreme and they are AWESOME. Ahhhhh D-O-U-G-H-N-U-T-S!!!