Krispy Kreme is diabetic good. You know the kind of good where you know better, but somehow you're still walking out with a box. The donuts? No complaints. Soft, sweet, and exactly why you came. But I have two grievances: Where is the "HOT NOW" sign?! Part of the Krispy Kreme experience is seeing that glorious red sign glowing and knowing a fresh, warm donut is waiting for you. Not seeing it takes away a little of the magic. And no drive-thru? Donuts are practically designed for drive-thru behavior. I should not have to park, get out, and contemplate my life choices on the walk inside. But they redeemed themselves with this: you get 6 FREE donuts for your BIRTHDAY. SIX. Not one little pity donut. A whole half-dozen birthday celebration. That alone deserves respect. Diabetic good. read more

See all

This was some of the worst customer service I have experienced in quite some time. I was unfamiliar with the menu and had forgotten my glasses, so I explained that I could not see it clearly. Instead of helping me understand the options or mentioning that ordering a dozen might be a better value than ordering six individually, the employee repeatedly said, "We follow the rules here." When I politely asked whether there were any samples so I could see what I might like, she replied, "We only give samples to kids, and you're not a kid." Another employee responded more professionally and simply explained that samples were unavailable. What bothered me most was not the policy--it was her dismissive attitude, the way she spoke to me, and how carelessly she threw the doughnuts into the box. I was only asking for assistance. If this is what Krispy Kreme considers "following the rules," the company needs to provide better customer-service training. read more

Krispy Kreme - The donuts that she's so elegantly, threw in the box - Donuts Near Me - Chula Vista, California

Disappointing Visit I stopped by the Krispy Kreme in Eastlake around 7:30 PM, and I was really disappointed with the selection. The store doesn't close until 10 PM, yet they were already completely sold out of the original glazed donuts and only had a small handful of other flavors left. What was even more frustrating was seeing multiple customers come in, look at the nearly empty cases, and walk right back out. With more than two hours left before closing, I really don't understand why more donuts aren't being made or why the store isn't better prepared for the evening crowd. I completely understand that certain flavors can sell out, but having almost no donuts available that early in the evening at a Krispy Kreme is pretty disappointing. If you're going to remain open until 10 PM, customers should still have a reasonable selection to choose from. Hopefully management can work on keeping the cases better stocked throughout the evening because clearly there were still plenty of customers coming in wanting to buy donuts. read more

Long lines but they have great doughnuts and service was prompt. They had specialty Pokémon doughnuts read more

See all

I never pay food price for their donuts anymore. I've been using a food app that allows me to purchase a dozen donuts for under $9. Usually I get welcomed in, but tonight, this location was a busy night so it was understandable. This location always appears clean. If only there was more seating, just like the Claremont location. read more

Krispy Kreme - Donuts Near Me - Chula Vista, California

See all

The donuts are fresh and tasty. The service was quick! And the ambiance is good, although the place is very small it has a restroom. read more

Krispy Kreme - Pokemon Specialty Dozen - Donuts Near Me - Chula Vista, California

See all

Krispy Kreme donuts always lives up to the hype. This time with their Harry Potter back to Hogwarts collection. Yes, the Eastlake store is small and space is small which can get crowded, but I always order donuts online for pickup and it's super easy since they have a special line for mobile Orders, never had any issues. Sometimes the app acts up, but a quick reinstall fixes it. They have lots of rewards for customers who use their APP if you're a regular and if you sign up with your email they'll send you specials too! I love going for every occasion...Halloween, Christmas and more because they always have something fun and exciting to try. Customer service can be hit or miss, but I'm usually just in and out with my donuts, so it works out! read more

See all

Haven't been to Krispy Kreme in a long time but the holiday donuts are so cute! They're cute but they're definitely sweeter than I'd like as I age the kids enjoyed them though! The cinnamon apple filled one was like a fluffy apple pie that wasn't as sweet as the others - quite delightful for those looking for a less sweet option! Order online and pick up in store was smooth! Just know that if you try to plane an order at night you won't have as many options of donuts as the morning since they don't account for what will be made the next day. So place your order in the morning for whatever day or time you'll pick up in the future! read more

See all

Been here twice now. Always seems to be busy here. It's a smaller location and the line can get quite long. Always someone holding up the line not knowing what they want lol. I dont like the coffee at all, probably the worst of all the donut places. Dunkin is 10 times better. They get all the donuts trucked in around 530. We got there at 550 for Valentine's Day and there was always a line for the special heart donuts. We went the day before and they sold out of most of them. They recommended we come in early the next day. It took about 10 mins to get in and out. It was complete Kaos that day. So one lady orders 24 boxes of Valentines donuts. No wonder they sell out. We just wanted 1 of each. Prices were around $3 something each one. They were as expected. My favorite was the chocolate ones. We will probably be back next Valentine's lol. read more

See all

Disappointed! I drove 27 minutes out of my way to pickup donuts for my daughter's birthday. She wanted the over the rainbow donut. I should have opened the box but for over $3 you would have thought they would have out the rainbow on the donut, I am extremely dissatisfied with what I have to give her in the morning. If you aren't going to put a rainbow on the donut don't advertise that it has a rainbow on it. read more

Krispy Kreme - This is what they advertised their over the rainbow donut looked liked,.. - Donuts Near Me - Chula Vista, California

See all

I was very disappointed with the jelly filled donut!!! Supposed to be berry flavor but it tasted like chemicals!!!! Nasty!!!! I won't ever order that jelly filled again! 2nd i was disappointed with the chocolate Bavarian crème filled!!! The crème was tasteless!!! The glazed donuts were great the way I always remembered!!! The service was good though!!but Probably won't be returning!! read more

Always a great experience at this location. The manager Karina has a knack for cultivating a team that executes with patience and genuine hospitality even when she isn't there. This particular night we walked in 10 minutes to closing and Hans was knowledgeable and efficient without making us feel rushed. Thank you Hans and team Krispy Kreme Otay Lakes! read more

It's my Birthday today so I decided to come to redeem the free 3 donuts with a purchase of a drink. I waited in line like everyone else. Noeone really greeted me nor even tried to help me but instead this lady assumed I cut in line..She was rude about it and I think in costumer service it's wrong to assume and ask me that. I was already annoyed already cause why are you announcing it in the app to get free stuff and assumed I cut in line cause I didn't get any dozen donuts like everyone else? Literally brought a drink just to redeem it. Bad costumer service. Do better Krispy Kreme!!!!! im giving you $$ for your company ! read more

Krispy Kreme - Donuts Near Me - Chula Vista, California

Who doesn't like a Krispy Kreme doughnut. I can never pass one up. This place is always busy and the only thing I don't like is that a lot of the times they run out of doughnuts early , especially when there are specials going on. But the doughnuts are always really good, not always fresh since they don't make them there. read more

Krispy Kreme - Donuts Near Me - Chula Vista, California

See all

We decided to go here when my wife was graving for some donuts. Service was great the ambiance was casual. Friendly staff. The line was pretty quick. My wife bought their half dozen option. She loved it since it wasn't that sweet at all, compared to other companies. read more

This location was extremely busy when we stopped in, as the was a free dozen glazed promotion going on. By the time we made it they were already sold out of glazed donuts. So my husband and I decided to try a couple of the limited time KitKat donuts. And I thought they were pretty good! My KitKat one had caramel sauce and brownie bits on it. Sadly most of the caramel was rubbed off on the packaging, but it was a nice donut. Even though the line was long and the staff were stressed, they were very professional, helpful, and fairly quick all things considered. I was very happy with the service here. read more

Krispy Kreme - Donuts Near Me - Chula Vista, California

More 3.5 stars.... Hear me out... Who can turn down a Krispy Kreme donut? Not me and not my coworkers. Plus if your not a glazed person... they have other options. This locations keeps up to date with the seasonal items which is great! Here's where we lose some points... customer service. It's not hard to smile. Your not in a good mood, don't worry... just ask me what I need and I'll tell you. The one thing that gets me is when someone is being rude and rushing. Why not give me a chance? Anyways, it's not everyone who works there. The gentleman who rang me up was nice! read more

Krispy Kreme - Dozen variety - Donuts Near Me - Chula Vista, California

You cannot go wrong with a classic glazed donut from Krispy Kream! Although this location does not have the conveyer belt for the "fresh", it still gets the job done for a tasty donut! ***This location always has the promotional donuts available*** There are a lot of low reviews for this place with complaints of not having certain kinds of donuts but... it's out of their control. If you want a guaranteed flavor, your best bet is making the drive to the main location which is in Clairemont. Another complaint is customer service, which is unfortunate because all the times I've went (which is a lot), they've been really good and the line moves fast when it's out the door. I typically come when there's promotions and the promotions happen ALL THE TIME. The promotions typically include buy one dozen get one free or get the second dozen for $1 etc. Download the app, make an account and check the offers tab. The store is small, but has a few tables in case customers wanted to dine in, has a bathroom and plenty of parking spots! read more

See all

Good food, nice service, and good ambiance xd Also I bought 4 dozens and I ate a couple of donuts in the go xd read more

Krispy Kreme - Donuts - Donuts Near Me - Chula Vista, California

See all

Unfortunately, Krispy Kreme overall has just been disappointing. This location has never truly been my favorite but ever since sports Arena shut down I've had no choice but to come here I recommend if you love Krispy Kreme doughnuts to just come early if you want them fresh because I've realized that by the end of the night there is no fresh donuts. The service is always fantastic because there's always a lot of people working so no complaints about that. It's mainly just a Krispy Kreme. The parking lot also gets pretty full if you want front row parking but overall, there's always a lot of parking. I do love that they have a restroom considering that they're such a small location. It's nice that they have an accessible restroom. read more

Nothing but the best things to say about Zita! She provided top-notch service when I came in for my birthday. I appreciate how quiet acknowledgment to my son's environmental sensitivity and catered to his tone. Zita is a true delight! read more

I think this place is just a little overrated. The donuts are delicious don't get me wrong . But the selection is not always that good. They seem to run out of donuts often. I understand with the volume of people that come in daily that they could run out. But I feel there should always be someone on hand baking some more! Maybe I have a thing for the smaller donut shops around town because they are always super stocked and have a lot more varieties of donuts. None the less.. I still enjoy a Krispy Kreme donut! :) read more

See all

Horrible customer service by Krystal. I mean just awful. Donuts are good but for her attitude alone I'd go to the other donut shop across the street. You would have thought I broke up her entire family and caused her a lifetime of trauma. Heads up to the owners, I'd question who I hire because that's who customers are going to remember. read more

Like the franchise itself, the employees here have given up on delivering service worth remembering, and it's only because of the nostalgia that keeps us coming back that this place manages to keep In business. If the smaller, better shops in California can replicate your promotional items, I can see this store closing down. Sure, the teenagers will continue to frequent here, but the older, smarter adults will remember that the franchise no longer cares about the consumer base. read more

This specific location is always busy every time I come here. There is always a line formed when you walk in. Many staff available to help though and the line always goes quick. You can do pick up orders to expedite your service. Every time I come and pick up my order someone is always there to help within a sufficient amount of time. Donuts never seem too fresh here that's why I'm knocking down one star. read more

it was so yummy and sweet. the service was great. and the holiday ambiance rally set the mood. I would definitely go again.

If you're gonna run a franchise that's known for donuts please have more than three varieties or actually please have more than two just one second time coming here and there's always the same two flavors. read more

Fast service however they gave us old donuts from the day before, sucks my daughter was looking forward to the green st. Patrick's day donuts just wish we got a fresh batch. read more

One of my favorite Krispy Kreme Donut to visit because of their amazing customer service and delicious donuts. . Every other week I like to visit this location and treat my daughter to a donut in the morning for amazing work she does at school. I always buy extra donuts to give the teachers for appreciation and their hard work. Definitely the best place to bring your kids and enjoy a donut in the morning. Fresh and quality donuts are made every morning and worth the stop. It's very relaxing to have a nice cup of coffee since it's not too noisy compared to Starbucks. read more

Krispy Kreme - Donuts Near Me - Chula Vista, California

See all

They are open during the new year that's impressive. All their employees were very friendly and have very good customer service. I went in and grabbed 3 dozens for the kids. My kids were stoked. I am very great full they stayed open for new years. Their donuts have never steered my family and I wrong. One of the best location throughout San Diego. They stay positive throughout pressure and heavy traffic. Now that's real customer service. read more

See all

Employee who was working on Sunday October 5, 2025 around 2:30pm.Was very rude.We were unable to make a purchase because of her attitude.Not friendly, not kind, no customer service at all. read more

I'm not sure why this location has such low stars. I've been to Krispy Kreme all over the US, and this is definitely one of the better locations I have been to. Location was clean, donuts looked as advertised, and as always, tasted yummy. read more

This review is solely based on my experience purchasing online. Had to call the store directly due to online ordering not working properly. Thanks Esperanza, appreciate the assist! read more

Krispy Kreme - Valentines Day Dozen - Donuts Near Me - Chula Vista, California

fresh donuts, clean, nice staff. I honestly don't understand why every donut place doesn't have the donuts filled with the white whipped icing. Like who the hell eats the yellow one read more

I usually don't go out of my house since I have severely bad social anxiety, but for some reason I had a craving for donuts today and wanted to have some alone time. One of the workers today, Stephen, helped me out pick what donut I should have and was very nice in my experience today. read more

This location is a walk up and take away. No drive thru here. Krispy Kreme decided to extend Natioanl Donut day to being National donut week. I happened to be in the area so I stopped in. As of now patrons can only step in about 6 feet into the shop. Basically one person or 2 at the most in the shop if you came together. Everyone else has to queue outside behind designated mark's on the sidewalk. They have adopted a cashless transaction so be ready to pay with your card preference. A plastic shield protects the staff and customers and you no longer can walk up to the donut display. However, the donuts are visible and a colored menu is on a table next to the cashier. Immediately as you enter they have a sanitizer station. Use it. There were about 6 customers behind me but it went fast. Got my free donut and went on about my day. Mel M Yelp 20:40 read more

Krispy Kreme - a krispy kreme doughnuts store - Donuts Near Me - Chula Vista, California

See all

This place is great because they have good flavors per season and they decorate the donuts cute! It always picture worthy. I love my donuts!

Really bad customer service. 3 older ish lady's all talking amongst themselves, even when I was like "can I get..," they just ignored me. I just walked out! So bad!! read more

Today I stopped in because I had an offer for buy one dozen, get a free glazed dozen. I filled out one of those survey thingies at the end of my receipt and I got the coupon code which expires in 3 months. The lovely Zita greeted me today, and I told her I was going to use my coupon. She informed me that if I was a rewards member (well, of course I am!) they have the same promo, so I could save my coupon for next month. That sounds good to me! I will have 24 donuts next month for sure! Ms. Zita asked if I wanted coffee today, and I most certainly did. I got the large iced Hazelnut, 1/2 sweet. She made it to order quickly, and had me taste it to see if it was alright. I told her it was too sweet but that it was ok...She insisted that she make another one for me, less sweet, and that I could keep the other one! What a sweet lady, I didn't expect her to do that for me, but I appreciated it so very much. And that kindness is one of the reasons I keep coming here. Thank you, Zita! read more

See all

I came last Saturday and had such a great experience. The donuts were fresh and absolutely delicious. Hans was the one who helped me at register and he gave such an amazing service. He was friendly and made great recommendations on which donuts to pick. Thanks again Hans, I'll definitely be back! read more