Good options, like 31 flavors so something for everyone. A lot of options for how you get your ice cream or frozen treat like a brownie Sunday or standard cones. They get you in and out quickly and there is plenty of parking. read more

Terrible customer service. Not sure if the employees name (Asian lady employee but receipt says "Paul"). Slamming cups on the counter and rude tone of voice. My husband was asking about a sundae being advertised on the window and she interrupted before he could even finish asking his question. The ice cream is fine but didn't feel welcomed and don't plan on coming back. read more

Nice warm welcome from the young gentleman at the counter. He even invited us to complete the survey on the receipt to get $1.00 off our next order. Wifey selected low calorie Mint Chocolate Chip ice cream today. Yuh-mmy! read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Bonita, California

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Kids scoops not consistent. Spoon for size. Never a line. Quick service. Clean. Quiet area in Bonita rd shopping center. read more

Baskin-Robbins - 2 kids scoops...not consistent in size. Shady 12/31/24 @ 11am - Ice Cream & Frozen Yogurt Near Me - Bonita, California

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Customer service at this location is terrible. I saw a DoorDash driver try to pick up his order and the whole time they were ignoring him. There was about 2 people in front of me trying every single flavor of ice cream. I get it that when it's busy they get over whelmed but to be rude to customers and DoorDash drivers is absurd. I waited about 20 minutes and had to walk out because obviously they don't want to help people. read more

Came in after going to the dog park at Rohr park, Dalia was working and was really helpful, really professional and provided great service. Thank you Dalia for a good experience. And thanks you B&R team. I will come back. read more

Cannot get an order right. Ordering through DoorDash, this location always misses things as simple as hot fudge topping or fails to include requested flavors of ice cream. Terrible quality control and possibly failure to train employees. read more

Rarely get an order right. Always messing up requested flavors, toppings, or number of scoops. Thankfully, DoorDash always refunds or compensates for the many mistakes at this location. Nonetheless, it's frustrating that the Bonita store does such a poor job of fulfilling orders. read more

This has got to be one of our favorite locations, nothing like a delicious ice cream cone or sundae after our walk around the Bonita 3.5 mile trail! The ice cream is always delicious & the staff is always courteous and friendly (most), but at least they are courteous. And they give our Military their Military Discount. The only gripe I have is them closing earlier than the posted time & during the summer!!! That has got to be the worst business ethic ever! We arrived at about 9:10pm, we noticed the chairs on top of the tables already so we got our ice cream & went and sat outside. I did check the hours on the door & it said 11am-10pm, but as we were sitting outside all of a sudden we hear the door lock and lights dim... it was barely 9:25pm! read more

Service this evening was terrible. If you don't want to service people, then get out. There was attitude from the jump. This is why minimum wage in CA should not be at $20 an hour. Normally service here is fine. Also tried to overcharge me. Don't listen when I said my ice-cream flavor and size. The owner should be aware of their inadequate staff. read more

Great location and great service! Gentleman behind the counter assisted us right away and was patient with us while we took our time to explore the many flavors! He gave us few samples to try. Prices are pretty decent and there's plenty of parking. There's also outdoor space and is dog friendly in case you need a break to relax and enjoy ice cream outside with your pets! read more

Baskin-Robbins - Mint Chocolate Chip & Jamoca - Ice Cream & Frozen Yogurt Near Me - Bonita, California

Avery has amazing customer service and she made my banana split perfect! I wanted to give this establishment a shoutout and encourage them to all to keep up the great work! 5/5 stars! read more

I had to order a custom photo Birthday cake. I ordered it online and it was around $60. It was ready within 24 hrs. I called to pick it up a date after and came in today and the cake was amazing. The quality of the photo was 100 percent like the original photo. The employees were very nice and loved the photo of my baby's birthday cake. It was money well spent. Thanks so much for an amazing Birthday experience! read more

This review is unprofessional service on 7/9/24 at 9:20pm. Employee Gigi displayed rudeness to my family by locking the doors and turning off the lights and sweeping around us. Store hours 11am-10pm. She basically was trying to kick us out because she was tired and had a long day. I worked restuarant industry before and that's a big no no to customers. We exited to eat outside instead and she immediately put all the chairs up. I went back to talk to her and she replied with a bad attitude that she didn't care. Such a bad mark for Baskin Robbin's to hire employees like her. Terminate her!!!! read more

Baskin-Robbins - Baskin Robbin's Bonita Rd 91920, store at 9:30pm, closing is 10pm - Ice Cream & Frozen Yogurt Near Me - Bonita, California

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First time ordering on the app and then I came in to pick up my ice cream.I told the Filipina girl That they didn't have too many options On flavors on the app like I wasn't really liking.What I picked but I wanted to pick in person. Seems like she didn't. Really offer any solution. I told her I accidentally did cup instead of cone I asked If she can put the cone on top She was very reluctant And then in the end she just gave me one handed it to me. Doesn't sound very professional. I open up the bag and I asked her for a spoon.She packed it up without a spoon and I told her. She gave me a spoon but she ignored me because I told her there was no spoon inside lol. I expect better service at a nicer ice cream shop in bonita. read more

I will not be visiting this establishment anytime soon ! Service is horrendous, if I could give less than one star I would. To start off , you can see In the picture I have attached it states (4) max inside . Which is not true or accurate,which displeases me greatly. During this pandemic you put some trust in establishments to follow proper protocols or follow their own standards that are being displayed on their front door . As I was ordering my ice cream a family of three came in , that makes (4) max , Simple math ! Next thing I know an additional 3 customers are let in . Apparently large parties are allowed in regardless of the (4) max sign posted on the front door . I guess my level of comfort and trust in this establishment went out the door . Secondly, I ordered a banana Royale which comes with two scoops the girl was making it in a single scoop container , umm how are you supposed to fit the bananas and the second scoop along with the whipped cream ? I asked her when they changed the Container sizes and she said this is the right size . Then she proceeds to add caramel, nuts , whipped cream and a cherry . She didn't even ask me if I wanted all the trimmings . I have an allergic reaction to nuts !!! Wow ! She handed it to me and didn't even ask if I needed anything else . Next thing you know all three employees are assisting the large family and I'm standing there with no help with the wrong ice cream and missing my husbands ice cream. This was terrible service . read more

BB ice cream is delicious no doubt! But this place is disgusting, not my first time here I come to SD from time to time and this is my second time at this location ... and it looks like no body care at this place. Employees please keep your work place clean. read more

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It's messy inside, they have 5 flavors and that's it. Nothing seasonal, but frozen pint section in their fridge next to the cakes. If I wanted something from the fridge section I would go to a grocery store. People come here for an experience:) read more

This made my night, I asked for a double scoop and I get double!!!! It surprised my mom when I came back to the car. :)))) read more

Baskin-Robbins - a person holding a cup of ice cream - Ice Cream & Frozen Yogurt Near Me - Bonita, California

Would be one start but most employees are friendly Owner is a crab because they ghetto signed no 31st special. I mean come on man! They get so much business from the $1.99 scoops once a month. While in line in the 15 minutes we waited to go in; several people left and were upset because they wanted to enjoy a scoop of ice cream while they bought a $20-30 ice cream cake but NO they wouldn't be smart on business so they lost the sale of an expensive ice cream to one lady and another lady said the same thing. Who knows if she just chimed in to Chime lol anyway so sad I spent $5.18 after $6 in gift cards when the total should have been $7.96 minus my $6 cards leaving a $2ish balance read more

Baskin-Robbins - The regular price of two double scoops and not $1.99 each scoop as should be. They aren't honoring anything that Baskin Robbins is about. - Ice Cream & Frozen Yogurt Near Me - Bonita, California

First and foremost is the great customer service compared to their competitors nearby, and rest is all about ice cream flavors. One can taste as many and select from different cones and sizes. Situated right on the corner, and also close to McDonalds, where it gets crowded most of the time of the day. read more

I placed an order online for an ice cream cake 4 days in advance, paid in full. When my husband went to pick up the cake for our sons birthday, they told him: they do not have a cake for us; they were so busy with too many orders. I did not get a call or email that the cake would not be ready. They offered us a cake, which they said was the same size (feeds the same amount of people) but was round. I placed the special order specifically because I do not like round cakes, but took it because we needed the cake for our celebration. Very upset with this, whole situation. Do not recommend this location. read more

Baskin-Robbins - Order confirmation showing the 2/3 sheet 8 by 8 - Ice Cream & Frozen Yogurt Near Me - Bonita, California

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Sometimes the coolest thing about being an adult is making the decision to have ice cream for dinner. Yep. I love ice cream for dinner. When it's hot as a motherf'er, I love ice cream for dinner, even more. It's more a guilty pleasure, when it's ice cream for dinner and a party of one. A single adult scoop can be big or small. Kinda depends on who is scooping the ice cream. It's pretty inconsistent. It's also one of my gripes about any BR. The only flavor ice cream I order is pralines and cream, which I've been ordering since I was a kid in the 80s. Yep, I'm that old. My favorite ice cream flavor either goes in a cake cone or in a sundae with butterscotch, whip cream, nuts and cherry on top. If I'm really hungry, it's the Banana Royal. Bananas make it healthy, right? Downsides to coming here is that the lines for ice cream can be long. It's even worse when there's indecisive customers asking a million questions and want to try all the flavors. If it's usually that busy, all the tables are taken and the place gets pretty gross, with ice cream dripped/spilled/dropped all over the place. But, that doesn't stop me from enjoying my own treat, even if it's inside the quiet comfort of my own car. Growing up, Baskin-Robbins was always that special occasion treat with the fam. It's probably why I still drop by BR, when there are cheaper (Rite Aid) or better quality mom 'n pop (Neiderfrank's) shops out there. But, since they have my favorite ice cream flavor, I'll keep on getting my cold scoop here. read more

If you are looking for a store that opens on time or whos employee is polite this probably isn't the place to go.

We showed up 40 minutes before closing. An employee saw us pull up in the parking lot and came out to ask if we were coming in. We said yes and she went back inside and closed the door. We walked in and I started to ask for a banana split but she cut me off to say they stopped making shakes. I asked what time they stopped making them and she said 9:15 (5 minutes earlier). Another employee started putting covers over the ice cream so we couldn't see them to order, basically closing up shop while we're trying to order. He removed the covers when the first employee gave him a disapproving look. I could not have felt less welcome. I had been looking forward to ice cream. My family prefers Coldstone but I finally got my daughter to agree to come here with me. I ended up not getting anything and I will never go back there again. read more

I had been wanting to try their new Ginger Bread Milkshake since I first saw the commercial. Yes, I am a gift to developers of advertising commercials. So, I ordered the medium and was shocked when they wanted $5.49 plus tax, for a medium I tell you! (http://www.yelp.com/biz_photos/baskin-robbins-bonita?select=yQZmIYvCTU-2AnA0j2KEEg#R9AIa0uFJokc-JrG0hzgGA) The shake was very good. The great ginger bread flavor had no where to except my in my mouth, and it was creamy and well blended. (http://www.yelp.com/biz_photos/baskin-robbins-bonita?select=yQZmIYvCTU-2AnA0j2KEEg#9MegzJeIQsDRyULqHobczQ) I sucked that milkshake down so fast that I started to believe episodes of brain freeze were normal occurrences. Oh yes, I did get a free taster of their flavor of the month, the pepper mint bark in the dark, and let me tell you, it is a must try. (http://www.yelp.com/biz_photos/baskin-robbins-bonita?select=yQZmIYvCTU-2AnA0j2KEEg#yQZmIYvCTU-2AnA0j2KEEg) The milkshake was very good, and deserving of a 4 stars, but I could not get over the high price for only a medium. I felt $4 tops would of been fair for this milkshake. Good shake... read more

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I go to this location every week on the same day and it's usually the same 2 girls working and those two are just the sweetest ever wow. They are ready and up on information and knowledge, great girls me and my husband love to chit chat and the customer service from those two are really great. My husband and I go in every Tuesday for the same item and it never disappoints thank you. read more

The ice cream looks beautiful. Smells awesome, fantastic to. It's the right amount of cold. The ice cream melts at the perfect temperature. The workers are doing a good job. Really nice. read more

Baskin-Robbins - Ice Cream & Frozen Yogurt Near Me - Bonita, California

It's $1.50 scoop night!!! $1.50 scoop night it's May 31st!! The line is literally out the door. This Baskin Robbins is the closet to my house. I love their 31 favors 31 days specials. We do frequent this location since its close to our house. The associates that work here are extra friendly and have outstanding customer service skills. They are generous with the scoops which my kids love. Parking is mediocre. But the ice cream exceptionally. Pecan Praline, mint & chip, cookie dough, rainbow sherbet plus Mom's cookies are our ice cream favorites. Basking Robbins currently offers free waffle cones with the purchase of a double or triple scoop. Sweet deal!! read more

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Laura was fantastic tonight at Baskin Robbins in every way! Welcoming, patient, and excited to be there. She made it a great experience.

Ice cream!!! Yes please! You can never go wrong with ice cream cake. They don't have that many flavors to choose from, it's best to place an order in advance. There was only mint chocolate chip, pralines, and cookies and cream available. read more

The poor owners of this store. Went in to buy a $50 cake for my son birthday two employees have me wait while on the phone and then I ask just to write a name on it and they say oh we have bad handwriting so..... I love baskin ribbons but think I'll go to the other one. Employees should care more. read more

Thanks for the super generous ginormous scoops of ice cream making up for the AC not working in this super hot day in San Diego! Loved that you tried to compensate for the heat with the portable stand alone AC unit with the hose outside the side door to make it more comfortable for your customers to endure this heat and enjoy your ice cream in your establishment! That deserves a star! Tables needed attention and serious wiping of melted sticky ice cream and trash so that cost a star! Friendly efficient quick service... another star, a big smile and two thumbs up! Delicious quality ice cream products with complimentary sampling with a welcoming and patient attitude... another star! Thanks BR for employing great employees with great customer service skills and positive attitudes as well as providing us with delicious creamy quality ice cream products to enjoy! Can't wait to return to this particular establishment! read more

This branch of 31 Flavors is right next to Romesco Restaurant, so after dinner, I come here for dessert. It is located in a bright and airy space, with indoor and outdoor seating available. I can never get enough of one scoop of Pralines 'n' Cream, served on a pointed sugar cone! Heavenly! read more

Ice Cream is delicious and they have a lot a nice variety of choices. They even put covers and put my ice cream in a bag. I come here often and they usually send coupons in the mail. Did you know you can use Dunkin Donut gift cards here and vice versa. I found out thanks to Tmobile Tuesday promotions. Workers are very nice. Place looks clean. Ask for samples. On the 31st of the month if it exist the ice cream is $1.50. read more

Baskin-Robbins - Peppermint - Ice Cream & Frozen Yogurt Near Me - Bonita, California

Single Scoop Chocolate Fudge Icecream ($3.29): YUM!!! I'm a big fan of the darkest of chocolate icecream an icecream shop gots to offer and this flavor gets two thumbs up! It's so dark and so decadent! They also gave a fair amount of icecream in the single scoop. Tips: Not sure what flavor to get?! ask for samples! read more

Baskin-Robbins - $3.29 Chocolate Fudge - Ice Cream & Frozen Yogurt Near Me - Bonita, California

What can I say? I love the ice cream from here it's so damn delicious!! They have way too many flavors which is awesome!! And you can try the flavors before getting a scoop!!! I come here because it's the closest one to my house and to be honest they service is always great!! I love getting the waffle cone with two scoops pistacho and rocky road! This last time I decided to try something different the nutty coconut with pistacho and I loved it!!! It was super super good!!!!!! I come very often twice a week or so! It's always so busy!!the reason why 4 stars is because every time I come for one reason or another they always skip me and help other people before me even though I got there first! Very clean atmosphere!! Can't complain about that! A little bit too pricey but worth it! The flavor this ice cream has is very unique! Super moister!!! Delicious delicious delicious!!! The waffle cones are awesome as well as the banana split it's yummy yummy and you get to pick your flavors of the banana split! read more

Baskin-Robbins - Nutty coconut with pistacho - Ice Cream & Frozen Yogurt Near Me - Bonita, California

Had an awesome experience recently at this location. Took my kids for ice cream after their vaccinations. Special shout out to David and Raquel for being so patient because the kids couldn't decide on a flavor. They ended up with a Chocolate cone and a cookies and cream cone. Can report two happy customers! 5 stars read more

For my experience, it was fine - nothing unusual. I ordered a milkshake - you can order it with any flavor so I chose macadamia n cream I believe. It tasted alright - it may not have been the thickest milkshake, but it was warm outside and good for what it was. read more

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Yes, I am a fan of an ice cream chain. Been going to this Baskin-Robbins for years. I don't have a sweet tooth, but when it comes to an impromptu birthday ice cream cake, Baskin-Robbins, gets it right. Their Pralines and Cream Ice cream cake is legit. Plus, they are the only ones that carry Pralines and Cream. A lot of imitations out there, but never the same. I usually order their ice cream cakes in advance. However, was in a pinch one day and they built a cake for me from scratch. Their ice cream and shakes are good too. Service with a smile, always. Leaving satisfied, always. It's only once or twice a year that we are getting an ice cream cake. But when we do, I'm sure it's coming from here. read more

Baskin-Robbins - Pralines and Cream Cake. Happy Birthday to Pops an Baby Girl!! - Ice Cream & Frozen Yogurt Near Me - Bonita, California

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