I want to like this location so much. Every time I come here, there is a bit of an issue. Either they don't have my mobile order ready in the amount if time that the app predicts, or they don't get the order correct (mods are not done well here), or they take FOREVER to acknowledge someone coming into the place. There are no welcome greetings at this location when you walk in the door, never. There was one barista and one counter person in drive thru. I saw many groups of people seated inside lounging and enjoying each other's company. Seemed to be a lot of study groups of middle aged adults on this night. Overall, the place is nice, but the staff needs to be warmed up on customer service. read more

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Same plaza new building. Aesthetically the Starbucks looks great! Very big seating area. A couple tables have charging ports. The island in the middle does as well but isn't working. Bathroom was clean two stalls in the ladies room Parking was great big parking lot. No other business too close so good right now. As far as service you can order at the counter the cashier was nice and friendly. I ordered a matcha latte with vanilla cream foam And the bacon sandwich. The first attempt of the matcha was a fail. I went to the counter and expressed my concerns and it was re- made. The second was a bust. I have ordered this before at a different location and it was made perfectly. The sandwich was good. Overall the staff may need some more training on making the drinks here and they will succeed. Prob won't be back to this location until they have been opened for awhile. Practice makes perfect. read more

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We go to this Starbucks regularly. Today we ordered 4 venti drinks and they gave us 4 small straws. They got our order totally wrong, and made us wait at the drive through speaker for 10 minutes (with a line of cars behind us). If they weren't so close, we'd never return to this location. read more

Starbucks - Coffee & Tea Near Me - Bonita, California

Its been awhile since I wrote a review but got to say that at 1445 on 11/30/25 I ordered drive thru and wanted to share this experience. I need to say something because I'm disabled and when I tried to reach to pay, this girl did not even care to stretch her arm. It made me feel so uncomfortable because my kids were in the backseat and I hate being vulnerable in front of them. I tried to make eye contact so hopefully she could see it was difficult to tap but she never looked my way. It surprised me that my kids noticed without me saying anything and asked me "is she mad?". She was obviously upset which you could feel through the speaker and see in person. I hope that whatever you're going through things get better. Happy Holidays. read more

Ordered my brown shaken espresso on line , walked in , no one greeted me . I walked straight to pick up area . Again no one greeted me . There were 7 employees around , not one checked to see if I was waiting for a drink . I left so disappointed without a drink , seven minutes and no coffee made and let me tell you it was not busy . I'd be more patient and understanding but the staff was not u Dee any pressure to fill any drinks . I definitely miss the staff at the previous Bonnie Brae. They were always friend and on it . read more

Do better Starbucks, there's no changing table. Moms need coffee too, probably more than anyone.

I miss the old location. If for no other reason than the service was much better. All I need is a cup of coffee: Maybe 3 baristas. Pay for it, cashier turns around and pours it. Done. New location: THREE TIMES the staff. (I've sometimes counted 9!) Go in, maybe get someone's attention, give your name, etc. etc. and then WAIT for someone to deliver your coffee. If you order a muffin? Well that comes from a different department, steps away. More wait time. The new machines slow things up; coffee tastes the same. How come they have 9 staff and only ONE cashier? On the bright side: Great place for retired folks to louge about. Very clean and nice decor. P.S. I'm thinking that the poor service is perhaps due to this location being chosen as "Starbucks U" I come back to practice my Turkish with the sweet Turkish "Kiz". PPS: Doesn't anyone just drink coffee anymore? If you don't like coffee, why do you drink it? read more

The service was slow I was a wlk-in . The nice lady behind me that this happens to all the time here. That mostly take care of the drive thru people. When I got my tea at the nice and pink hot. I did lots of honey and whole milk. Arianah the Barrista was very kind and didn't flinch with my request for 8 honey packets to be added read more

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probably second review I've ever written in my life- but Abby at the drive thru window provides the worst service it deserves a review. Cannot believe how horrible her customer service is. I live down the street so I am a regular, this is not a one time "maybe she's having a bad day". Insanely rude every time, I'm positive the other poor reviews about the rude drive thru girl is her- I've just experienced it enough to finally ask her name. I've literally even asked her if she was ok before just human to human- that is how shocking and horrible her service is! read more

I love this store, they have very nice baristas! Whenever I come here, the barista always compliment me, which makes a big difference in my day.. read more

Got a matcha latte with horchata cold foam. It barely tasted like matcha, they gave me all foam basically and the ice is all the way at the bottom of my drink!!!!!!!!!! I've liked drinks from this specific Starbucks but today they totally messed up!!!! read more

Starbucks - Matcha latte w/cold foam - Coffee & Tea Near Me - Bonita, California

I love my local Starbucks. Everyone is so cheerful and friendly, Maryanne is so cheerful and just a put smile on our faces. Ordered the Iced Sugar Cookie Almond Latte and Iced black tea with Sugar Foam both drinks were great, tasty winter treat. Unfortunately, one of our drinks took a spill all over the table and floor as we were sitting. Moe came over and put up a wet floor sign and cleaned the area. He also offered to remake the drink. We are so grateful for the quick response and generosity. Moe definitely went over and beyond. read more

Starbucks - Coffee & Tea Near Me - Bonita, California

I was at Starbucks on Monday 11/24/25. When I got to the drive thru speaker positivity radiated from it! When I drove to the window, I found out it was Ben, HI BEN! I thanked him for being so positive and sweet! We need more Ben's in the world to keep us smiling thru life and enjoying a good cup of coffee or tea. Thank you Starbucks on central! It's absolutely the best Starbucks out there! read more

I ordered my drink on mobile, and was missing cf. Instead of just adding it, this QUEEN decided to remake it and it tasted AMAZING. I wish I found out her name but girl if you're reading this, the keys to the city for you and your uber driver! read more

I'm a regular at this Starbucks and I feel obligated to rave about the customer service I have received. I have spoken to a variety of workers but none of them provide the care and support that a worker named 'Abby' does. She's always very welcoming and since I usually visit in the morning, shes such a great start to my day! Its hard to truly connect with fast food workers but I definitely feel impacted by her and her only! read more

New and neat environment. Easy to find parking. Friendly employees. My wish list: I want the original blueberry muffins back in stock again. Not the new blueberry streusel muffins with high 370 calories. It tastes like a coffee cakes. That's why I didn't order the blueberry streusel muffin. I gave four stars. read more

I was just there, there's about 6 employees, took the approx 5 minutes to acknowledge me, when the coffee I bought and asked to grind for me didn't even let me know it was ready I had to look at the counter and my coffee was there without even letting me know. Never been treated like that on any of the Starbucks before. So sad read more

My OG small town go-to is still here after many years, although they have decided to upgrade and remodel with a drive-through. They plan to move to the next building over to accommodate all the drive-through traffic...Currently, some of the parking lot and road access to the shopping center that is also home to the famous Hans & Harry's, Graciela's Taco Shop, and Bonita Post Office is torn up and blocked off under construction. Somehow this makes me sad. I don't think progress is always a good thing. One thing I loved most about this Starbucks is that it has that small town look and feel. When they're done renovating, it will be just like any other Starbucks in any other city. Meh read more

Starbucks - Earth day is every day...re-use your cup ;) - Coffee & Tea Near Me - Bonita, California

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Been coming here for more than 15 years and today was one of the worst experiences all my drinks didn't come out like the should all made all half and when I asked the guy at the window about the pumpkin chai he said that's how it is I know it isn't Iv been ordering it since day 1 that they brought it out jalapeño wraps were burned half way ordered 5 breakfast items and 4 drinks employees need to put more effort on making orders I understand it's busy but ur not understaffed some employees just stand there and do nothing read more

This Starbucks is huge and has many employees working however, they are very inefficient and they have attitudes. They are not friendly and they don't smile like other Starbucks stores I live in Bonita so I guess I'm stuck with them, but I hope they improve their customer service and get nicer folks to work there. read more

This is the worst Starbucks store ever! I ordered one coffee here, and it took 30 minutes to make. The employees seem to struggle with their orders with customers while taking orders from drive-thru and seated customers. I came here at 5:25 and left at 5:57 pm. Wow, this store does not have a fantastic team of employees. It's a new renovation store, but the worst team ever! I feel bad also for the other customers waiting for their drinks like me. The store manager needs to improve their team skills and time management in this store. I was not impressed at all, unlike other stores in the area. read more

This Starbucks is a little tricky to get parking here. I stopped here to pick a snack passion tea & Some chispas a thank you for a really nice vet tech Jessica she helped me with my baby Brooklyn Thank you everyone who help me out here. The cashier who checked me out & the one who made the tea read more

Starbucks - Coffee & Tea Near Me - Bonita, California

Went to this Starbucks earlier to order 3 drinks. All drinks were correct on the screen when asked if they were correct. Got to the window, got one drink (correct), waited a bit for the next drink which was made wrong. I said I had asked for it iced, MARIE at the window stated with an eye roll "Well I asked if your order was correct before you pulled up" and proceeded to close the door and walk away. It was correct on the screen but I'm sorry you or your coworkers can't read. If you're having a bad day or off day, don't say stuff to trigger customers and make yourself AND the company look bad. One person can make it all bad. Hope you had the day you deserved, MARIE! read more

I usually love to go to non-franchise stores But the Ice matcha Tea Latte it's absolutely amazing With this heat I just love it Service is good Recommend read more

Starbucks - Ice matcha Tea Latte..... No sugar, absolutely amazing - Coffee & Tea Near Me - Bonita, California

This location has switched to virtual baristas: a robot makes your coffee and a person takes orders and gives it to you. So, be ready for all the issues you have with robot customer service on the phone to be lived out in real time while a line of people is behind you. The interior looks like the grey McDonald's rebrand from 15 years ago, so I wouldn't exactly say it's new or fresh. if you are a Bonita local, I highly recommend switching to Better Buzz on Bonita Rd or to Jett's Espresso in the Lolita's parking lot: they support REAL PEOPLE baristas who LIVE in our community. read more

This is literally the best Starbucks I've ever been to! The consistency with every drink I've gotten here is unmatched. It's the only Starbucks where no matter who makes the brown shaken espresso, it's consistent and made correctly--unlike other locations I've visited. Love it here! read more

Great place. Baristas are awesome. Nice location. Order was made right and in a short time. Coffee and breakfast sandwich were warm and delicious. I will be back soon! read more

Starbucks - Coffee & Tea Near Me - Bonita, California

Okay. Haven't visited this SB in a while. Much improved staff since the hipster douche barista that was here years ago (probably no longer employed here). Mobile orders are efficient and they do 3rd party delivery if you are that lazy to leave your house. Staff was pleasant the last few trips! read more

Saw this location on the way to the dog park at Rohr Park and remembered to stop by on the way out... parking is a little weird as the parking lot curves and the spots are a bit tight. There was a lot of cars but only saw a few people walk out and a couple people sitting outside, it wasn't until I had a handful of drinks and a puppacino that I noticed the inside was packed! There was about 5-6 tables outside with nice wicker style chairs. I was greeted upon entering and the baristas were super friendly and nice! Definitely a 5-Star service (when compared to other starbucks) and was able to use some free drink coupon from Starbucks new game easily and without a hitch. The inside of the store was clean and inviting. As it was still a bit muggy outside, the nice cool air conditioning was refreshing for the few minutes I was there... in and out which is the quickest service I've ever had at any starbee's location (aka Starbucks). Will definitely be back! read more

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I have gone to this sb locations several times now... i am guessing that because of its location, it is not quite as busy as other locations.. employees here work fast and my order has always been made right. It is a bit small, but they do have a small area with tables inside as well as tables outside. Of course right now it is off limits due to covid. I have been pretty addicted to their strawberry acai for the past couple of years now, haha. So if you are more in the mood for something on the fruity, sweet side.. thats the drink to try. read more

It's really messy here. There are not a lot of options for seating. Parking lot is very small, and the pickup orders are never done on time. Staff seemed friendly, but not professional with serving in a timely manner. It was not a high peak time that I came here. Something strange is happening with Starbucks all over San Diego. read more

asked for a grande then upgraded to venti only for them to over fil my cup with ice how lazy

Colin was great! Such a nice and friendly guy. Always had a smile on his face even when our group went in and our kids (all under 7) were screaming and talking. Thanks and apologies for the noise! Lol read more

friendliest Starbucks with the best servers and chill vibes, always hook me up on my drinks

Smelled like urine. The food in the case was molded and horrible. Kind employees though. Definitely not worth the visit. read more

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Excellent staff very friendly hardworking make me feel at home when I go I would love a drive thru so I can just pick up and go

It is a very nice and conveniently located shop and to my surprise visits, hardly find it crowded or over-crowded. Plenty of seating both inside and out. Parking space seemed not a lot, however there is always a free spot. Staff is very attentive and cordial. Outdoor seating area can use some lighting in the night. It's not only dark there but in the surrounding too. read more

I had not had a Java Chip Frappe in quite a while so that was on my radar when I stopped in this Starbucks. I ordered the grande with a little bit of whipped cream with turned out to be a lot of whipped cream. Okay, they did place a single dollop of cream right in the center. I was a little disappointed with this particular Java Chip Frappe because it was quite watery. It did not have that thickness a good frappe offers. As a result, it melted down to its liquid form rather quickly. It did however comes with a good amount of those terrific and tasty Java Chips that were the highlight of the drink on this occasion. Service was good and upbeat but someone need to make sure they make those frappes correctly. read more

Starbucks - Java Chip Frappe - Coffee & Tea Near Me - Bonita, California

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i didnt get her name but this pretty girl with the most on point winged eyeliner perfected my large order (4 items) and didnt half-ass my drinks. i really appreciate that because ive been to so many other starbucks that could care less if they even filled your cup uall the way. Thank you so much! I appreciate you! read more

Starbucks - pink drink & strawberry & creme frappe - Coffee & Tea Near Me - Bonita, California

Consistent excellent customer service every time I walk in especially Maryanne. She always goes the extra mile to offer a pleasant experience and it is obvious that she loves what she does. read more