I love the brownie batter and cookie batter ice cream ! My kids love it here because they also have kid flavors like cotton candy or cookies and cream. read more

Nothing beats some good cold stone! So creamy, so yummy. This location PACKED our cups. Super friendly as well! read more

Cold Stone Creamery - Our Strawberry Blonde - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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Walked into Coldstone Creamery and immediately noticed how clean everything smelt...always a great first impression in my book. The tables inside and out were spotless, which I really appreciated. I ordered the Peanut Butter Cup Perfection and it was exactly that.. perfection! Creamy, rich, and totally satisfying. Service was quick and friendly, making the whole experience even better. I'll definitely be back to this store over others in the surrounding area. read more

Cold Stone Creamery - Peanut Butter Cup Perfection - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Amazing, hardworking staff working in 4th of July! They handled a demanding crowd with grace and poise. Loved my Pineapple Blueberry Smoothie. My wife enjoyed her coffee ice central with almonds. read more

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Good service. This location is pretty smaller than other locations. Pretty clean and good customer service

Ordering an ice cream cake online was so easy, you can use multiple forms of payment, and pick up is super easy! We ordered a cookies and cream cake and it was a beautiful double layer cake. It was a little too sweet for me but I don't think there are very many ice cream cakes with multiple layers of cake and ice cream - if you're looking for layered ice cream cakes, this is a good option! read more

I ran two red lights and drove over the speed limit just to get there, only to find out these lazy people closed 20 minutes early. Google Maps says they close at 9:30 PM, and they can't deny it when they have a sign right outside saying the exact same thing. It was already closed at 9:15 PM, even though there were still customers eating at the outdoor tables. Terrible service. read more

Been coming to this Cold Stone Creamery for many MANY years and still enjoy their ice cream. Had the Berry Berry Berry Good on a cup to go and it did not disappoint. I do wished the berry's were not frozen. The service at this location was good. read more

Cold Stone Creamery - Berry Berry Berry Good dessert - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Ice cream is delicious. Service is good. The only reason I dislike this place is the intense overpowering smell of Fabuloso as soon as you open the door. So strong! It is actually not an approved disinfectant so idk why it is used. I have to send my kids in with money because the cleaning fragrance is overwhelming and off-putting. Please reconsider your cleaning products. read more

I really liked the ice cream it tasted great except for sweet cream which some people may like but to me it leaves an aftertaste but other than that it was great. the service was really good and I felt like a king. I really liked all the ice cream posters on the walls they really were persuasive and that show's that cold stone been doing a good job because I wanted to eat everything that was in there. I really liked it I would definitely go again. read more

My husband did an online pickup order so we can try the new " The better Nutter Butter," and after sharing it with my daughters, a few bites in, I scooped up a string of hair!!!! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

The young ladies had very bad attitude they had no towards us respect The outside tables were very dirty i'm sorry I would never go there back again read more

Like John I've been coming here for years. Today I came in and ordered two ice creams. I was the only person in the shop. I ordered peanut butter perfection and Cheesecake fantasy. The young lady made my peanut butter perfection and the young man made my cheesecake fantasy. Unlike John I was able to use my 2 for 1 coupon with no issues. I get home and she made me the wrong order! It's some disgusting mini chocolate chip with cake mixed in. I looked online and she made me chocolate devotion? I couldn't even get through a few bites. It was terrible How can you mix up Peanut butter perfection with Chocolate Devotion? It doesn't even sound the same?? I wonder how many other orders are mixed up. Not the end of the world, but I'll continue to buy ice cream from Vons since there are no Friendly Ice Creams out here. read more

Cold Stone Creamery - Does this look like Peanut butter cup to you? Complete mix up. This was disgusting. - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I love cold Stone... service here is hit or miss... I have had some great ice cream and some not so great..... read more

Cold Stone Creamery - Sweet Cream with Oreos.... But they forgot to mix in the oreos..... - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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One of the well known Ice Cream places around. Ice cream is ok, just a good basic ice cream place, I come mainly for the Banana Ice Cream it's real good & one of the few places that serve Banana. Rocky Road & Pistachio are the other 2 flavors that are real good here, my girls like those 2 & say they have the best Rocky Road. I only come for those 3 flavors. Customer service is hit or miss here, sometimes you got workers that move fast, some move slow, some look happy & friendly, some look rude & sad like they need a hug & a Red Bull drink & some give good healthy scoops of Ice Cream & some give skimpy sad scoops. Customer service is very inconsistent here, they need to be more consistent in being faster, better & happier, you serve ice cream not Flu Shots, be happier :) Their Ice Cream is ok tho & I'll be going back for that banana flavor & maybe I'll bring a Red Bull with me for them & a hug to bring their spirits up :) read more

Don't come here they steal your money and don't take your check in promotion. I had a 10% off of the entire order and didn't take it and bad attitude on top of that. The place itself was empty I know why. And the ice cream was melting in my hand. I think that's why this place is going down the hill. Never again coming back. Employees are rude and the vibe was uncomfortable read more

Perfect time for a shake and ice cream when there's no customers in the store. There was a new staff in training learning how to make shakes. I give the strawberry cheesecake shake 4 stars because you could taste the milk and it was very watery based vs cold and firm. The customer service was great and the girl in training but she try her best. Overall it was a pleasant experience worth a 2nd visit. read more

Cold Stone Creamery - Strawberry Create Your Own Shake - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

Came here to get my free birthday ice cream (buy one get one free) that Cold Stone emails me annually. Ordered my ice cream, showed the staff my email coupon then she asked my phone#. But since they didn't have my ph# in their system she wouldn't let me have my freebie. I tried to check my Cold Stone account online but it didn't recognize my email-- the same one that they send the coupon to! Thanks a lot Cold Stone-- I had to pay for my "free" ice cream :( The staff didn't care, & just said that she couldn't do anything without the right ph#. I don't understand why they wouldn't honor the coupon they sent me! As I was paying, a couple told me that the same thing happened to them recently. They had the same Cold Stone email coupon & they also ended up paying for their ice cream. Such bad customer service. I gave 2 stars because I did enjoy my "not free" bday ice cream read more

Bought an ice cream cake, cookies & cream for my hubbys birthday. Best. Ice cream cake. Ever !!! The only regret I have is on our behalf, we should've purchased a bigger one, because it was gone fast, & we all wanted more. It was a little pricey, but worth every penny. Also wish they opened before noon, but if that's the worst thing about this experience, its a win all the way around. Thanks Cold Stone! read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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Hector is the bomb! Good customer service, very patient and very fast. He knows his product and was able to give suggestions on what combination works best! Thank you Hector! read more

The ice cream is amazing! Their employees are very kind to anyone and everyone. The recent Halloween theme ice cream is the best with delicious toppings!! read more

These guys work hard and the ice cream is always fresh and good. Love the deals they have during the week too

Cold stone is my favorite place for ice cream Sweet cream and strawberry was amazing. I love to see this young people working so hard, place was full Recommend read more

Trying to order online.. not user friendly. Tried calling local phone and "Can't take calls right.now." Nvm. I will try another place.. read more

I loved this delicious cake! The flavor was strawberry passion. I emailed them pictures of what I wanted the cake to look like and they made the cake exactly how I wanted it to be. Thank you Cold Stone!!! read more

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We strolled in tonight after dinner. Noticing the huge line I think the kids and I were rethinking our wonderful decision to save room for dessert. We braved the line anyway and were glad we did. There were two young men moving so quick all you could see was sprinkles flying and ice cream scoopers in the air. The young man who's name I think was Elber helped us. Not only did he run in the back to get me my beloved cherry pie filling but he offered to sing another song after my son tipped him. I was impressed because I normally get one of these young kids telling me the toppings are gone because they are too lazy to go look for it so I want to Thank cold stone for employing such a good employee. I ordered the cheesecake ice cream with cherry pie filling and pecans mmm very happy monkey Thank you! read more

The hours on here need to be updated. It states 10:15. I was here at 9:25 and told the rep that on Yelp, it says they are open. I asked whether they could honor what it sounds because my daughter's birthday is today and was told no. I understand I could have got it all day, but being a single mom and depending on businesses to honor their hours, it's disheartening. I don't understand why I put something up to mislead people and only to disappoint. Not a great experience. read more

It smells so bad in here. The ice cream is creamed and the ice is icy. My point is that it smells so so bad in here

Super friendly staff First time getting their ice cream No flavor Cookies are stale from the cookies and cream flavor Free Wednesday waffle taste better than the ice cream Feels like you're eating sand read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

The ice cream is always great. I've been coming in this particular store for quite sometime now. On 5/27/2020, beside craving for an ice cream, i thought of supporting the business during these tough times. I asked my husband to buy my favorite mixture on an everybody's size, and my son's favorite flavor on ours size.I always order these sizes everytime I visit the store for our family to enjoy. It's always been satisfying, not only enjoying the ice cream, but sometimes if there's a little bit of an extra, the clerk puts in a small cup.The service was always good, which makes us go back from time to time. Unfortunately, this last time that I asked my husband to buy, we felt that we were robbed with our hard earned money. I could let it slide if it's just a scoop or two missing, But this was way too much.They looked full, but as soon as I started scooping, there was a big hole in the middle. Both orders were hollow inside.That's not even worth the money we paid for. To my devastation, I tried calling the manager who's name is ABERT, just to let him know about what happened and maybe he could advise Natalie R. to do her job right next time so customers won't feel just how I felt.We want to enjoy our ice cream,knowing we got our money's worth. But as I have read other customer's review, this ALBERT is very bad in returning calls from the customers. I tried to reach him four times, and he is not always in the store. I left messages, two times to Rafah and the forgot the names of the other two ladies.His employees don't really know where he's at and if he is getting my messages, but if he did, what is five minutes of his time taken away, even on his busy schedule, just to listen to a customer? The product is way too good, but customer service is also important. They both go together. This convinced me to write a review on yelp, and maybe this way I will get Mgr ALBERT's attention fom store #20081, or if not someone will. read more

Cold Stone Creamery - Receipt on the ice cream.. - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

I'm always a fan of Cold Stone. Really miss the location in National City. :( But, earlier today at work (when I thought I was only working a 10 hour shift) I kept thinking about a past Signature item that had white cake & whatever ice cream & fixings. So, my 10 hour work day becomes an 11 hour work day & I end my shift at 7:30pm. And I still wanted some white cake & ice cream. When it's my turn to place my order, I'm still in my uniform. Exhausted, excited to be at Cold Stone, & hungry! I ask if my craving is available, which it wasn't. But, the gal was so friendly & said she can make something w/ cheesecake ice cream, graham cracker crust, strawberries, & I think whip cream was in it too? But, it was just fantastic! I ordered the Love It size & finished everything! read more

Cold Stone Creamery - Graham cracker crust please! - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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Need to update hours of operation online. Stopped by @ 9:30 pm only to see posted signage dictating updated hours of operation. Another car popped up with a family of 3 only to get out of their car and go back into their car. Missed opportunities. read more

I love cold stone and this exact location is perfect because it's the closest to me. Staff is nice and patient with me and my family read more

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I have ordered using the app the last 3 visits and my order is usually wrong and/or never ready for pick up. The teenagers that are working seem completely lost when trying to find orders. The reason we order ahead is so that we don't have to wait in long lines Third time I've come in at my scheduled time and told I have to wait an additional 15 minutes. read more

TERRIBLE CUSTOMER SERVICE !! The customer service is absolutely terrible. I was ignored when entering and then when I spoke up in regards to ordering, the man addressed me as if I was bothering him. There were 4 people working here and not one of these people had the common courtesy to address me for my order or to even let me know that it was going to take a moment... I don't recommend this place at all. There are plenty of cold stones locations.... I don't recommend this one for their bad customer service and being blatantly ignored. The fact that they could look you in your face and act like they don't hear you talking to them is what really pissed me off. read more

So I wanted to leave a review for those of you who are still waisting there time and money buying ice cream from the counter... two cups cost you 12-16$... instead go to their freezer and buy two large quarts for 13$... be smart and spend your money wisely! read more

How can one not love cold stone?! Been going here since I was a kid. The employee who helped my friend and I out was very generous with the servings, ordered a regular but ended up being served a large at no extra cost. read more

Cold Stone Creamery - Ice Cream & Frozen Yogurt Near Me - Chula Vista, California

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I wish I could give 0 stars. We ordered a custom cake over the phone 4 days before our event. When we ordered there was no problem took all our info including credit card info to pay for it. The day of pick up I walk in ask for my cake and 2 girls are walking around with these confused look on their faces. After about 15 mins of standing there waiting for my cake one of the girls comes back and says I turned the cake into someone else earlier today. I tell her I didnt send anyone else for it. She gave my cake to someone else!!!! She leaves again and comes back with a ripped invoice saying that the person she gave it to signed the invoice "Cristian". I couldn't even make out the last name. I assure her I didnt send anyone for it and I don't know anyone named Cristian. I asked for her to refund the card that was used to pay. She starts talking to some lady named Irma in Spanish, Irma in Spanish tells her no we arent refunding her $ because someone already picked up the cake. I answer Irma and tell her that she needs to refund my $ because it was there fault because they didnt confirm a last name or phone #. Her response was "its not like we have thousands of orders with that name." I tell her that its a very common name and they couldn't even confirm a last name. After going back and forth with this lady. I didn't get my cake or my $ back!!!! What's worse is that she never even apologized or anything. These managers/owners obviously have no customer service they are rude and obviously dont know that sometimes a simple apology can go a long way. It's such a shame because we have been going to this cold stone for many years and now we will NEVER be back. And I'll make sure I will tell everyone I know to NOT go to this location!!!!!! read more

Yeah it's good, but my online orders are NEVER ready when I come in. So I don't get the point of it.

Today I went and to my surprise there were more than SIX people inside, plus attendants. Until, a lady told them that that was not right. We are still with COVID19 on the rise. Cold Stone, give more training to your employees. And, I will not be going soon. read more