Staff is always friendly and makes sure to provide any advice I ask for at this location. Love the…read morecommunity feel here and the free popcorn and rewards program!

These guys are great to work with the manager and the cashier and the staff really helpful. I had a…read morevery complicated electrical water heater issue to deal with and they worked super hard to get the solution to my issue highly recommend them. Their prices are fair and the knowledge is worth every penny.

Recommend: Yes for a SMALL Ace Hardware filled with caring Staff. Beware of the most atrocious…read moreparking lot I've seen since the 70's. And I mean atroooooocious parking! We've all been to many AH stores so the point here is that you'll walk in to an extremely if not ultra cramped store, IF you can snag one of the 7 parking spots?? It begs a serious business question, why on earth would you put an AH 'here'?? Okay, THAT being said, when you look at HOW the store is ran, I've stepped in here numerous times prior to this review and always, and I mean ALWAYS am greeted, and addressed if not numerous times if I can be helped to find anything, from almost every employee you bump into. I very MUCH appreciate that!! The store is extremely limited in stock variables when considering the other extremely large stores here in Tucson but the hospitality is top notch, IMO. Honestly, the store needs to be placed elsewhere since it's right downtown and really could bring in SO MUCH more business if repositioned, but again, that parking lot.... LOL. Anyways, great little store for sure, if you can get a parking spot. ;-)

First off don't lose your receiot and God for if u give them your ace rewards ##to look up cause…read morethey can't use it instead they look up the product sold your returning but doesn't come up cause I bought at different ace so no store credit refund no cash or credit back on my card just a sorry So I want to say yes, there local hardware store but seem to really run like a bunch of discriminating jerks who just stand the and now I see why there prices are so much higher than Walm I'mart / Home Depot to pay for there sloppy outdated return systerm r. Plus the light bulbs were still in perfect unopened packages with there stupid paper bag.

Stag are always friendly and helpful- there's never been a time someone wasn't available to hep me…read moreand advise on projects and different options. They are great about returns if something isn't the right size.

This ace is usually very helpful. However, there is an older guy employee who fibbed with me about…read moremixing open paint cans and today I heard him tell another customer at the help desk "I only take hundreds and don't give change" when asked about paying for their purchase. This is poor customer service in my opinion on his behalf.

Best Ace store in Tucson!!! Service was fantastic and selections were very vast to pick from.read more

Amazing selection of everything. There customer service sucks! I only need to be ask once if I need…read morehelp. I dont need the same 3 fuckin people asking if I need help. So aggravating I left withouy buying anything! Congrats Ace, youre so helpful you talked yourself out of a sale.

It was time to get new filters for my AC and I always go to Ace on Pima. Greeted upon arrival and…read moresent where I needed to go. They had the exact size and excellent price...buy 2 and get 1 free. When I need something for the house I know they will always have what I want. Going now for a florescent bulb for my kitchen.

To my absolute delight, the wonderful ladies who open the store dealt with a sexist pig of a man,…read moreby throwing his insanely disrespectful arse out. I got excellent service, found exactly what I needed, and will gleefully make this my go-to hardware store.

It's close it's . It's locally owned…read more It has everything you need! A most helpful qualified staff to answer any questions on repairs , tools,garden ,landscape, grill's ,keys ,paint ,gifts , & toys ! Big parking lot in front . Filled with pros getting supplies & neighbored as well . " Ace is the place !!

Love love love this store!! The entire staff Stephanie,…read moreGloria, Bobby & Mike plus the really sweet cashier that I didn't catch her name but I will are the BEST OF THE BEST I am very grateful/lucky to have this all purpose hardware store so close to me. With the very people working there! Thank you for always taking such great care of me I truly appreciate it and you

Always helpful and always willing to help. I never have to track down help at ACE- they are always…read moreavailable and ready to assist. The prices are a little higher than big box stores, but they are always located in Convent locations so I understand why they upcharge on certain products.

If you're claustrophobic and/or have social anxiety, this is not the Ace for you. There are the…read moreentrances on each side of the corner. You walk straight into the cashier counter and if there's a line - people waiting. I just needed spray paint, and the isle was impossibly narrow. Unfortunately when I was looking for my spray paint, somebody else also was looking for spray paint and both being of average build and weight, we still had to side step each other and it was a bit uncomfortable. From my brief experience in here, it seemed like everybody is regulars, everybody knows where they're going, everybody was in and out quickly. Customer service seemed good, I didn't have too much interaction with the employees.

Stopped by to pick up materials & parts needed for a kitchen &home renovation…read more From help finding items to pro checkout lane all were friendly & helpful . I've been noticing multiple flags hanging prominently near entrances flags that seemly relate to that general immediate area & culture? This location flew multiple university of Arizona flags alternating in both red & blue. East broadway store had military themed flags . Located mid town nw end of el con mall n of target both on far east side of the shopping complex with the biggest Home Depot parking lot I've ever seen ! My Home Depot hook" is college game day sat am's especially college football season with core sponsor the Home Depot. .

We had an amazing experience with Dustin at Home Depot while shopping for a new weed eater and…read moreblower bundle. He was incredibly knowledgeable, patient, and took the time to explain the differences between each product. He went above and beyond to help us find the best option for us and made the entire experience easy and enjoyable. Dustin's customer service was outstanding, and it's clear he genuinely cares about helping his customers. He is a great asset to Home Depot and deserves recognition for his excellent service!

I have a five year old , all metal hose that failed…read more Shanna, the manager refused to honor the lifetime warranty because it is from 2021. And already a replacement from then. They have a hose in stock. I was told to get a box, pack it , pay to ship it, add a 10.00 personal check to ship the replacement back. That alone is 30.00 including the check and i have to wait to see if accepted SO: On line, 5 minutes in the car lot . There is no phone number on the warranty for the mfg in Massachusetts. Plan B... Overniight, The AP app, $33.00. Be here tomorrow. One star added to Ace for being open. New ownership here, new attitude for clients. They have lost a 30 year client loyalty from me & did not even look up my history. Very Short sighted - Shanna! In Fact, i am going to go to one star because she put the responsibility on me when she had the replacement in her hand.

Ace is the place " newer name here added Paul's Ace hardware …read more Hopefully not private equity buying up medical et al ? After inspiring spring Yelp Tucson Elite event yesterday at DiLuna on Campbell ; Nicci passionate presentation on seeds & organic seeds & planting I found the complete local Tank's organic line of " dirt" compost , fertilizer for 23$ 10lbs ( was 35 $ on Amazon) . It's supposed to rain tomorrow try to fertilize first ; Nicci said plant before rains . This ace big store with great customer service at Swan & Sunrise . The staff on the floor" always so knowledgeable & helpful. Plenty of parking in front .

Getting ready for my first big steel project putting in about 180 feet of metal fence at one of our…read morerental properties, I stopped in a few places around town. The first made me feel I was imposing on them with my amateur questions and I very much got the "move along" vibe. A little bummed I moved on and stopped in at Santa Rita Steel - whole different ball of wax. They have a friendly and helpful staff and a relaxed atmosphere. They actually took me out to the yard and showed me different material options and even some sample fence sections in the back - helping me change my plan a bit and get the correct amount of material ordered up. The first fence project was a hit with both the neighbors and our tenants and I'm now on my 3rd fence - death to rotting wooden fences! I'll always use Santa Rita Steel for my material.

I can not say enough about Santa Rita Steel Company. They literally saved the day! I needed a…read morespecial deadplate made for my outside electrical fuse box. To my surprise, no one sold these GE plates in the whole state of AZ. In fact, I was told by several people including electricians that I would need to spend thousands of dollars to upgrade my box because it was from the early 80's. I am in no position to spend that kind of money. My inspector simply require I have a deadplate covering my breakers. So I got busy calling around to several metal and steel business to request a plate be made. Due to COVID 19 many places didn't have the bandwidth to get this done in a 24/48hr turnaround time or they didn't/won't due this type of work. I was desperate because my deadline was fast approaching. To my surprise, I was guided to contact Santa Rita Steel. I spoke with Poncho and well, the rest is history. Not only were they able to get my plate drafted and made within 48hours, they did with a superb price point. I will definitely recommend calling them to handle your needs, big or small. I have confidence that they can get it done! Thanks again to the SRS team! YOU ALL ROCK!!!!!