Funny enough I went in because I need to fix a pair of heels for a wedding. I thought it was a lost…read morecause because the new bottoms had a metal spike that was not compatible with the one I was trying to attach it to. Killian was the associate that helped me and he filed and sanded down the metal bits on my new parts and old heels so I could fix the rest myself later. Even though in my mind it was a frivolous project he was so careful with my materials and in the end, he gave me perfect results for what I needed. Everyone at this store is always so kind and helpful. I legitime love this ACE Hardware.

First off don't lose your receiot and God for if u give them your ace rewards ##to look up cause…read morethey can't use it instead they look up the product sold your returning but doesn't come up cause I bought at different ace so no store credit refund no cash or credit back on my card just a sorry So I want to say yes, there local hardware store but seem to really run like a bunch of discriminating jerks who just stand the and now I see why there prices are so much higher than Walm I'mart / Home Depot to pay for there sloppy outdated return systerm r. Plus the light bulbs were still in perfect unopened packages with there stupid paper bag.

Stag are always friendly and helpful- there's never been a time someone wasn't available to hep me…read moreand advise on projects and different options. They are great about returns if something isn't the right size.

I bought a Stihl chainsaw and it leaks oil constantly. Only worked for 5 minutes when it stopped…read moreworking. I tried to return it and they said it was nonreturnable. Who sells something that expensive and has it nonreturnable? I contacted the Stihl company and they asked a lot of questions. I answered them and never heard from them again. EVERYTHING ELSE ABOUT THE STORE IS GREAT!!! Oh yeah, they can't get my car (2014 Nissan Note) programed for a new car key.

This is the Grand Daddy of all Ace Hardwares. HUGE! Great inventory and selection. Tons of…read moreeverything. And that includes employees. How do they support so many employees to work there at a time? I mean, there's an army there. When they aren't helping customers, which they thrive on, there are so many employees there that when they aren't helping someone, they are in groups of three or four having a good time. Morale must be pretty high. You will always find someone to help you navigate the store or give you assistance with advice on your project. Unlike some big box hardware stores where you need a hunting license to find an employee. I love the vibe here. And of course, true to Ace Hardwares, there's more than hardware and tools, albeit that they have a great inventory of both. They have Hot Wheels and Matchboxes. Models, trains, RC vehicles, and all sorts of stuff in their Hobby Store. They have a great selection of candy that you can't find anywhere else. They have a great bottled soda inventory of various flavors and brands. Shoot. Even when I can't find what I'm looking for in this store, a rare occasion, I always walk out with some candy and a couple of bottles of pop. And around 12 different brands of gourmet popcorn. Hey, you want the best popcorn? Get one of the Whirly Pop poppers there, priced at a really decent price. It's an adventure just exploring the store. Go have some fun! 5* = A top favorite. Mind-blowing good. I will definitely return and I will go out of my way to go here. Worth every dime of my money. 4* = Outstanding. Tucson-top-tier. Some elements not quite as good as it gets, but it still is worthy of my regular business. 3* = Good experience. I might do repeat business if it is convenient, the only option, the only one in its category, or on a whim, but would not be among the first thing to come to mind. Would definitely recommend you trying it to get your own take on it. 2* = Not so good. Would not recommend at all. Waste of money. 1* = How are they still in business? Stay away at all costs!

This is the third time I have visited this ACE in the past three weeks. Looking for plumbing parts,…read morebolts and some electrical parts. On all three occasions when I asked if they had what I was looking for, they told me that they did not have it. And on all three occasions I took it upon myself to find all three items. We Don't Have It, should not be the first thing told to a customer. On the plumbing parts I was told that what I was looking for did not exist! I was holding the old part in my hand! And I did find on my own one ales over. Sad to see what is happening to service.

ACE, the helpful place! They may have decided on that slogan based on this store. The employees…read moreare always friendly and willing to help answer the questions I didn't even know I needed to ask. Ace is more expensive than the big box stores, but it seems as though the employees are aware of that and often try to help me out by not pointing out the most expensive item on the shelf or by telling me good times to look for sales! I really appreciate the employees of this store!

It was time to get new filters for my AC and I always go to Ace on Pima. Greeted upon arrival and…read moresent where I needed to go. They had the exact size and excellent price...buy 2 and get 1 free. When I need something for the house I know they will always have what I want. Going now for a florescent bulb for my kitchen.

It is well known, when you have any problem in the home, inside or outside, the place to go is Ace…read moreon 22nd Street in Tucson. I needed a captain's steering wheel mounted for rotation and immediately knew that's where I would find answers. Jared Actizer evaluated what needed to be done and started work immediately for purchase of parts and application. I explained that maybe a 1000 people might be rotating the ship's wheel, so he chose solid metal parts and tested his theory. The wheel moved smoothly and fast. He also consulted with Greg Brown and others for advice on mounting. Thank you, Thank you, Thank you to all who advised. The 22nd Street Ace in Tucson, always comes through for me. Best Regards, Diane Smith

It's close it's . It's locally owned…read more It has everything you need! A most helpful qualified staff to answer any questions on repairs , tools,garden ,landscape, grill's ,keys ,paint ,gifts , & toys ! Big parking lot in front . Filled with pros getting supplies & neighbored as well . " Ace is the place !!

Always helpful and always willing to help. I never have to track down help at ACE- they are always…read moreavailable and ready to assist. The prices are a little higher than big box stores, but they are always located in Convent locations so I understand why they upcharge on certain products.

If you're claustrophobic and/or have social anxiety, this is not the Ace for you. There are the…read moreentrances on each side of the corner. You walk straight into the cashier counter and if there's a line - people waiting. I just needed spray paint, and the isle was impossibly narrow. Unfortunately when I was looking for my spray paint, somebody else also was looking for spray paint and both being of average build and weight, we still had to side step each other and it was a bit uncomfortable. From my brief experience in here, it seemed like everybody is regulars, everybody knows where they're going, everybody was in and out quickly. Customer service seemed good, I didn't have too much interaction with the employees.

We had an amazing experience with Dustin at Home Depot while shopping for a new weed eater and…read moreblower bundle. He was incredibly knowledgeable, patient, and took the time to explain the differences between each product. He went above and beyond to help us find the best option for us and made the entire experience easy and enjoyable. Dustin's customer service was outstanding, and it's clear he genuinely cares about helping his customers. He is a great asset to Home Depot and deserves recognition for his excellent service!

Stopped by to pick up materials & parts needed for a kitchen &home renovation…read more From help finding items to pro checkout lane all were friendly & helpful . I've been noticing multiple flags hanging prominently near entrances flags that seemly relate to that general immediate area & culture? This location flew multiple university of Arizona flags alternating in both red & blue. East broadway store had military themed flags . Located mid town nw end of el con mall n of target both on far east side of the shopping complex with the biggest Home Depot parking lot I've ever seen ! My Home Depot hook" is college game day sat am's especially college football season with core sponsor the Home Depot. .

Amazing knowledgeable staff. Love these type of hardware stores. Ace is the best of all. Ace is…read morethe place of the helpful hardware man! You can actually find someone to help you find stuff and ask questions too.

I have a five year old , all metal hose that failed…read more Shanna, the manager refused to honor the lifetime warranty because it is from 2021. And already a replacement from then. They have a hose in stock. I was told to get a box, pack it , pay to ship it, add a 10.00 personal check to ship the replacement back. That alone is 30.00 including the check and i have to wait to see if accepted SO: On line, 5 minutes in the car lot . There is no phone number on the warranty for the mfg in Massachusetts. Plan B... Overniight, The AP app, $33.00. Be here tomorrow. One star added to Ace for being open. New ownership here, new attitude for clients. They have lost a 30 year client loyalty from me & did not even look up my history. Very Short sighted - Shanna! In Fact, i am going to go to one star because she put the responsibility on me when she had the replacement in her hand.

I can not say enough about Santa Rita Steel Company. They literally saved the day! I needed a…read morespecial deadplate made for my outside electrical fuse box. To my surprise, no one sold these GE plates in the whole state of AZ. In fact, I was told by several people including electricians that I would need to spend thousands of dollars to upgrade my box because it was from the early 80's. I am in no position to spend that kind of money. My inspector simply require I have a deadplate covering my breakers. So I got busy calling around to several metal and steel business to request a plate be made. Due to COVID 19 many places didn't have the bandwidth to get this done in a 24/48hr turnaround time or they didn't/won't due this type of work. I was desperate because my deadline was fast approaching. To my surprise, I was guided to contact Santa Rita Steel. I spoke with Poncho and well, the rest is history. Not only were they able to get my plate drafted and made within 48hours, they did with a superb price point. I will definitely recommend calling them to handle your needs, big or small. I have confidence that they can get it done! Thanks again to the SRS team! YOU ALL ROCK!!!!!

Getting ready for my first big steel project putting in about 180 feet of metal fence at one of our…read morerental properties, I stopped in a few places around town. The first made me feel I was imposing on them with my amateur questions and I very much got the "move along" vibe. A little bummed I moved on and stopped in at Santa Rita Steel - whole different ball of wax. They have a friendly and helpful staff and a relaxed atmosphere. They actually took me out to the yard and showed me different material options and even some sample fence sections in the back - helping me change my plan a bit and get the correct amount of material ordered up. The first fence project was a hit with both the neighbors and our tenants and I'm now on my 3rd fence - death to rotting wooden fences! I'll always use Santa Rita Steel for my material.