I don't recommend this company. Don't do it. I see you considering it. Trust me fair reader, you…read morewill be absolutely let down, like almost everyone else here who has written a review.
I started working with AZ Window and Door Store back in May of 2022 and it wasn't until July 20, 2023 that all 3 doors were officially installed. There are several issues that remain unresolved in May 2024. Two years later. From the start it was a little bit rocky working with Michelle, the sales rep. I was looking to replace my front door and two back doors. I asked about my options; she told me that aluminum doors were expensive, and indicated that aluminum doors were certainly out of my price range (never asked what my price range was). She stated iron doors would be much cheaper. I wish I knew enough to stop her there, but we agreed on 3 iron doors. Michelle insisted that I put down a down payment of $8,418.00 to secure the work. She promised someone would come do measurements and send CAD drawing and once I approved them, they would be installing them within a few months.
A couple weeks later the gentleman came to measure. He had to pry off all the framing pieces around the door to get actual measurements. Looking back all this time later, I really wish I had known that his prying would take chunks of the brick wall off with the framing. He didn't offer to put it all back, why would he? With the framing around my front door gone, it became difficult to shut and lock my existing door. He told me to reach out to Michelle for what to do about it. I did, but no resolution. As weeks went on, I begged for updates on CAD drawings of the doors so I could approve them. I was hoping to get it done so the front entry would be secure again. I kept getting replies such as "they are working on it, they [the CAD drawings] take time to produce." Weeks went by... In August of 2022, Michelle accidentally sent me the invoice and design plans for beautiful aluminum doors meant for a different client. Upon closer inspection their invoice was dramatically lower for _aluminum_ doors in comparison to iron doors. It was at this moment I realized I had been lied to. It was disheartening.
Immediately, I asked for a refund. She offered no apologies for the pricing differences, but she admitted she was really sorry she accidentally sent me that other client's invoice. She wouldn't commit to a refund. She said let's do this, I'll give you a new estimate for 2 aluminum doors and we'll keep the iron door for the front. Then, during the conversation, Michelle tells me that suddenly she has the CAD drawings from the iron door company that they contract with to make iron doors. I am sure this was manipulation, but the AZ Window and Door had my $8400 already, what could I do? In September 2022 I got an email with drawings of the 2 aluminum doors. I approved those drawing as soon as I could. Then I got no updates. So, I started calling the main office in Scottsdale for help, updates, anything.
Lacey and Tiffany from the main office were helpful and they listened to my concerns, but it still took lots of calls to get a solid install date of July of 2023 (Yes, that's a year later from my first down payment). The day of, I politely asked the two men performing the install to let me know if they had any questions, if they needed anything at all. The lead on the job only said three things the entire time "Hello," "Okay," and "We're done, you need to pay." When they showed me the install on one of the doors, I actually couldn't believe they thought they were done. The frame that they custom built, in my backyard with a saw and paint, was now covering more than one light switch panel! And both brand new thresholds had gaps of over 2 inches between it and the carpet, exposing the concrete underneath. They called Scottsdale and said they were done and everything was fine. They handed me the phone and told me "You need to pay." I told whoever was on the other end of the line that was not in fact "fine." We scheduled to have someone re-measure the thresholds and put new ones in. Over the last two years many time things have been promised and as I write this in May of 2024... I realize that they still haven't fixed the light switch panel or the 1-2 inch gap on the thresholds. I will be honest, I gave up. I gave up hope that they would come through on all this. I instead replaced the carpet in that room and had quality professionals fix the gap with the thresholds that AZ Window and Doors of Tucson left. Scorpions were coming through there. The Iron door looks great, but they had a hell of a time fixing the brick that they broke when they measured and installed. Our final decision at this point is just "live with it."
