Updated review. I went back to redeem my Kohls Cash and recieved A + service from Kennedy. The store is CLEAN and has some good items. Always check the price and some things are cheaper and a better value elsewhere. read more

Kohl's - Here is the receipt. - Department Stores Near Me - SIMI VALLEY, California

Don't try and come here if you're a man. They don't want you here. The selection is absolutely pitiful. They are basically no staff around to help. Which is great since they rearrange the store periodically. Additionally, everything is marked as a discount, but not worth it if you do the math Very frustrating there were three pieces of men's jewelry in the entire store read more

i Needed some formal shoes and this was the only kohls with shoes my size. it was a little bit of a drive for me but so worth it. The store is well stocked and clean. i Needed price check on some items and was unable to find a machine to check myself i asked a lady who was re-stocking and she was nice enough to help me with that. Prices are moderate. Great store. read more

Kohl's - Department Stores Near Me - SIMI VALLEY, California

Poor selection and lack of humanity. This Kohl's is a department store the same way 7-11 is a grocery store.

After a recent not-so-great experience at a different Kohl's location, it was a good surprise to have a much better time during a visit to the Simi Valley store. I'd ordered several items online. A few were delivered, and the other items were available in-store. I also had to return one of the things I'd bought online. That return was handled quickly. The customer service person was efficient and friendly. She also explained how to find my pick-up order. They've created a maze of numbered bins adjacent to the customer service area. The hardest part of the pick-up was finding the right bin, as the numbers wander a bit. There isn't really any security in this area, but I was able to retrieve my order with no issues. From there I did a stroll around the store. It was Christmas Eve and they were busy, but not packed. They had some really good deals on holiday merchandise. It was all pulled to the front of the store in one place, regardless of the department from where it originated. As I had an additional 20%-off discount, it made sense to pick up a few items. Some of the clothing items I've bought from Kohl's in the past during December weren't around this year. I doubt they sold out already; rather, they are carrying less of the festive tops I like. Evolution (or de-evolution?) of certain styles. Checkout went smoothly. It seems that they've consolidated their check-out lanes to just one side of the store - in this case, the southwest area. When I first passed by there was quite a line. By the time I was done shopping, it was a short wait to be helped. The cashier still had a smile on her face - only about an hour to go until time to go home. This store was cleaner and better-stocked than another local Kohl's. I'll be inclined to shop here first the next time I have a shopping trip in mind. read more

pretty solid for a quick stop. Store's clean, stocked decent, and the Sephora corner is a nice add-on, the wife loves it, Biggest win is how easy they make Amazon returns drop it off, done in minutes, super convenient. Prices are fine when you stack coupons or Kohl's Cash and sometimes then sales are incredible. Staff vibe can be it's good no complaints Overall, good spot when you need basics or a fast return run, just don't expect anything mind-blowing. read more

This call is an Amazon return drop off station. Very quick prompt service courteous salesman. They also had a lot of bargains today and if you use your Kohl's card, you get rewards points, which is wonderful. Great experience today and my exiting cashier was friendly, upbeat, and very professional. read more

For the two young men working at the Amazon returns counter today (Sunday January 12th, 2024) around noon... Yoooo give them a raise! I have never had such a smooth and FAST return ever. The line was long, I was dreading waiting, but these two men were so competent and it took less than 5 minutes. Amazing work ethic. read more

Unfortunately we experienced a very unprofessional and extremely rude cashier named Rebecca with terrible costumer service. We started off by asking for the price for a pair of jeans. After she told us the price she said it was buy one get one, so I asked if it was buy one get one free or what the deal was. She looked at me and gave me a disgusted face and said "girl why would they be buy one get one free" making me feel stupid for even asking the question and acting like that isn't a real thing. I said "it was just a question" and she kept on giving attitude and acting like a smart ass. When my boyfriend saw all the attitude and disgusted faces she was making me he decided to not take the jeans. We said "actually we're not going to get them" and remained respectful. As we walked away she said "okay fuck you then". We did end up speaking to the manger who seemed very apologetic which we appreciate, but we hope there was some type of protocol that proceeded after this type of incident. Usually, there's two sides to a story but this was truly all that it was. It was just a really bad encounter and we didn't appreciate the attitude we were given after being nice and respectful to her the whole time. read more

I always forget about this hidden gem. We don't have one near us. They have such cute clothes, good sales. Associates are always friendly and it super clean and organized read more

I've been shopping here since it first opened and was a seasonal associate in 2013 and as great as it is to shop in they don't run their AC and I've had to cut shopping trips short over it. My message to Kohl's is run your ac read more

I have always found the Kohl's in Simi Valley a very clean store, for merchandise and the employees to be very friendly and professional. The cashier Christine was extremely nice and helpful to me in using my Kohl's credit card which I needed to activate. It's so nice to go into a store where employees greet you and are so pleasant.. Thank you Christine for your help. Marilyn Kinman read more

I don't shop much for clothes but made an exception when I learned Kohls varied Nine West (ladies, this brand is very comfortable and pretty). I have two stars instead of one because they had a nice selection and the cashier was sweet (although she needs to work on greeting the customer). I must have passed 7 staff while walking around and not one said hello or asked if needed help. But they looked at me. Felt hostile. I got there shortly after opening and the fitting room was absolutely disgusting. Do better Kohls. read more

Kohl's - The fitting rooms are gross - Department Stores Near Me - SIMI VALLEY, California

Nice clearance sales and discount, often buy extra for brother in law and other needy ones. Check the app for discount and free shipping to the store. Easy amazon returns here with $5 store credit read more

Kohl's - Toddlers and baby sections, wide clean aisles - Department Stores Near Me - SIMI VALLEY, California

It's been a long time since I've been to Kohls. Great prices, huge selection, and super helpful people. Huge store and very clean.

Tonight I walk in to get some colognes. My experienced was so great. I be back. Thank you for the customer service.

Katie at the Amazon return center was not only lighting quick but she was so friendly and accommodating. By far the best employee I've come across at kohls read more

The good: They sell a giant llama you could sit on (at home, not in the store). I got some really great men's jackets and a comfy hybrid bra/sports bra that I absolutely love. There is plenty of parking here and the store is organized. I got some cute baby clothes from here as well. They sell clothes for all ages, home goods, shoes, makeup and giftable items like car accessories, board games, desk accessories and more. The bad: They really reel you in with their store "bucks", credit card discounts, "on sale" signs (though it's always the sale price?) and the idea of "you saved this much!" I wish prices were just straight forward instead of it being this psychological game. I find their teen clothes to be cheap-looking and less trendy. I think their women's section is better. Amazon returns are located in the back so they can reel you in and get you to browse their selection. They also give you coupons after you return your Amazon goods to further entice you. The interesting: Kohl's has some higher end designer brands like Vera Wang but they also carry their own line of merchandise. read more

Horrible perfume smell due to Sopora so if you have allergies or are sensitive, don't shop. My eyes water in my nose runs and I got a headache and I had to return the clothes that I bought. Store manager said they would take care of it but not possible until Sapporo is enclosed. Sad They lost my business read more

This Kohls location has helped me with a multitude of things from running shoes to ties. I've also received great customer service from their reps when it comes to shoe sizes and looking for items. Everyone working the KOHLS returns center is incredible. They're nice, efficient, can deal with crazy people (seen it first hand), and the amount of returns they need to deal with are insane. Their policy is lenient which helps them out, but the customer service that KOHLS return center provides is the best. Return centers are hard to handle due to customer complaints & merchant policy, but much respect to those that can handle it. The irresponsibility of the Amazon attendants is how this location has been earning a bad rep... Possibly call Amazon Returns to set you up with a prepaid UPS label instead. read more

Just went to use their Amazon returns. I had my expensive return in a mailer because I wanted it returned to Amazon in the original condition. The lady at the counter gave me total attitude. Took it out of the Amazon packaging. I told her I was afraid it would slip out if she returned it without the bag. She said I've been doing this a long time is this your first. I said no but it's expensive and it the first time anyone has done it without a bag she went on to put a label directly on the new condition packaging which will make it hard to resell. She also was just going to toss it as is in the box which would have made the inner box slip out. She literally gave me attitude for waiting there to watch her tape the package. read more

Went to the Simi Valley store and everything smells like perfume. The overwhelming smell hits you the minute you open the front door and walk in. Ever since they put the Sephora in the middle of the store I can't shop there. I assume the perfume spray is atomized and sucked into the AC system and distributed throughout the store. I had some online orders to return in store and the smell was so overwhelming, even in the far corners of the store. I went to the section that sells housewares and bought a couple of throw pillows while I was there. Got them home and had to leave them in the garage because they smell like perfume, too. Even after a week they still smell like perfume so I'll have to return them. read more

I don't shop at kohl's enough to sign up for a kohl's card, but today I came in to shop around because i needed some new work clothes & they have somewhat good deals. when it was time to check out, the lady would not stop pressuring me to sign up for a kohl's card. i understand the employees are doing what they can to sign more people up, but no means no. the transaction that could have taken 5 minutes took 15 because of the constant nagging, i felt really uncomfortable i almost didn't want to purchase the items & walk out. she kept asking over & over if i was sure i didn't want to sign up & all the perks of why i should sign up & my total would drop to a certain amount etc etc. I get it, but again i'm not interested, get the hint. read more

Patti in the Sephora section at Kohl's is so rude. I am a makeup artist & i have to match my clients so I get samples before i purchase. If they pull of my history i have bought large amounts of product. I asked for 2 samples & i was asking for one more color just incase. I was trying to get Gracie's attention behind the counter (she was creating the samples), and Patti says in a rude tone "her name is Gracie, your limit is 3". I have never had a problem at ANY Sephora doing this, matter of fact the last time the girls were awesome & gave me so many without me even asking. Learn better customer service & do better. I was a manager of a big retail store for 6 years & i would never have someone that rude on my staff. read more

This place is only good for one thing and one thing only, Amazon returns. Anyone trying to return a gift gets the "return without a receipt" price which is lower than they could have paid for it. The guy working the return counter was clearly overwhelmed and a girl prete to be busy went to the bathroom, came back, went behind the counter and then walked off until the abyss while 8 people are about to return things. Some getting less than what another person may have paid for it. I never come here anyway but this place really sucks! read more

I've been a sporadic Kohl's shopper. Not quite ever letting my guard down and succumbing to their sale's tactics such as way too high prices coupled with numerous sales, deals, Kohl's cash, and in-store credit offers. I find that it's just easier and more cost effective to shop a fairly priced store without all the tricky sales. Now that this location is the last one standing in my general area, this is where I ended up when I needed to drop off an Amazon return. (Smart move, Kohl's!). So they keep the Amazon return desk just up front to the left of the entrance. Thankfully you can just go right to where you need to return and avoid walking through the store. But they then hand you a coupon for 25% off your purchases in the store. If you can resist using the coupon and just walk out then you'll be ahead. My kids needed a few clothing items that they needed to try on. So we walked around and I ended up buying 2 pr of boys shorts that ended up still costing $22 each after all discounts applied. read more

I ordered a few items online, for pickup, recently the day the my Kohl's cash was going to expire because why not use it?! The Simi location had 3 of the 4 items I wanted in stock so I had a pickup for 3 items in Simi and one item in Moorpark. When you go to retrieve your online order, you have an email from Kohl's with instructions and then a board that gives you a code at the store to tell you which bin number contains your order. Simple, right? In theory, yes! But it wasn't working that day! I even restarted my phone to see if it was my phone having the issue. It wasn't. I hit the button to request employee assistance and waited for 5 minutes. Lots of employees walked by but none stopped to see what I needed. I figured I'd just go through each bin and find my order since no one was going to assist me. It took 5-7 minutes but I found my order which had already been paid for. Each time an employee walked by, and there were many, I tried to ask if it's okay that I just take my order? No one paid any attention. I could have walked out with every single pick up order and no one would have said anything or stopped me! I keep getting reminder emails from Kohl's to come pickup my order because it wasn't processed correctly but I don't think that's my fault. I paid for the merchandise and brought it home. I requested assistance through their automated pickup system and tried to flag down several employees. This is Kohl's problem now. Not mine. read more

Waited in line for 20 minutes Until they got more help to check out Not enough employees Clothes were good read more

Something interesting today. On April 11 was my birthday. My wife got me a $75 gift card from Kohl's. Today I want to use it got a pair of tennis shoes and some chocolate. Went out to check out gave the girl my card and she said there was no money on it. I got my card on April 11 and they said it was used on April 26 what's really funny is I have had major surgery on my left leg. And being tied down for 12 weeks not being able to go out of my own. So I know for sure nobody's ever use that card because it's been in my wallet. Called Kohl's and they said somebody's already use the card. And I said no the card has been in my wallet since April 11. and they would not honor the card and I had the receipt and the card. Did I ask to be transferred to a manager. And she sent me over to a voicemail and it hung up on me. The girl that the cash register heard the whole thing, and she was shocked to hear what they were telling us. So not a good experience and I not appreciating the way they treated me. I just now been able to get out of the house and I needed a new pair of shoes. So be careful with your gift card from Kohl's. They will probably rip you off. read more

I've long been a fan of Kohls for short sleeve henleys or socks or underwear or occasional pair of shirts or Dockers slacks. Unfortunately for sometime now I've noticed the inventory and quality is way down. I recently purchased socks and underwear and what a waste. I should have returned them. I just took the hit. I found one henley but the material has changed and settled for a color I didn't want. This seems to be the new norm. Just a big screw you from retailers or restaurants or wherever you turn read more

Normally I get great service and prices at this location but I think most people would agree a company is only as strong as its weakest link. After buying a dress shirt that had a label that misrepresented the true length of the long sleeves, I went in to simply exchange the shirt. The cashier I first spoke with said there wasn't going to be an issue even with me misplacing my receipt. After finding a similar shirt made by the same brand, I went back to the same cashier to do the exchange. But she said that I needed to go to customer service since the shirt wasn't exactly the same. When I arrived at customer service, it was a short line. The gentleman tried his best to help me by asking me to provide the credit card I initially used. After going to through many of my cards and saying none are connected to my purchase, he looked over at the others in line and told me to wait while he helped someone who made an online order first. All I wanted to do was exchange the shirt for another similar one & simply pay the difference. This isn't rocket science. And why give up and start helping others?! After waiting another 10 min, he looked up the price of the 1st shirt and calculated the difference from the new shirt, and it came out to a few bucks. Cash paid. Time to go and not sure I want to go back. read more

I am giving this 5 stars for one reason only - the return policy. I'm not much of a Kohl's shopper, but I bought an item for my mother, then needed to return it. I could not find the receipt anywhere, so I was expecting store credit. As I was walking up to Customer Service it occurred to me that maybe they would give me a refund if I showed them the charge on my bank statement (on my phone). The clerk said they can always look up a debit or credit charge, so I swiped my card, received my full refund, and all was well. Piece o' cake! read more

I disdain paying full-time price for anything, but I don't really buy clothes online. I prefer to try things on, plus the fewer times I use my cc online the better. That being said, I can't visit Kohl's too often either. Quick scan of the clearance racks, tried on an armload of stuffs, found 3 things I liked (none were exactly what I came in for). Isn't that the way of it. read more

Kohl's policies are why I prefer to shop Amazon.com!!!!! Absolutely ridiculous company!!! I received a Ninja appliance as a gift, purchased online at Kohls.com for $169.99. It shipped and arrived badly damaged, with the entire top of the appliance dented and crushed. I went to this store to exchange the damaged product for one that isn't damaged. The store did not have a replacement in stock. I was told by staff and manager, that I could return it for a refund of $169.99 and then go back online to order a new one. However, the price online had increased to $249.99 and I would have to pay the additional price increase! All I was asking for was an exchange of a damaged unit for another non-damaged unit! I already knew the price online was higher online before I went to the store. I pointed out how that is not right that I received a damaged unit and wanted an exchange and shouldn't have to pay an extra $80.00 to exchange for the exact same product. The managers advice was to order a new one online at the higher price of $249.99. When I receive the new one in 2 weeks, bring that receipt in with the damaged unit I have now, and then they'll refund the higher purchase price. Kohl's website advertises Hassle free returns! This is not what I call hassle free!! If this was purchased from Amazon.....I wouldn't be going through all this hassle for a simple exchange!!!! read more

Kohl's - Brand new product arrived crushed and dented. - Department Stores Near Me - SIMI VALLEY, California

This store has a fair amount of staff. I can never get help when needed. Here 2x week. AMAZON counter always has a line and rarely a 2nd person (needed). My advice to store mgr; teach the staff to pay attention to the customer... before reaching the cash registers. read more

I do not think it would be totally fair to rate this store by the night I was there. Their holiday disarray was total, several registers not working, merchandise displayed in an area far from the samples, plus other annoyances helped us realize why I hardly ever shop here. Did find some nice flannel shirts to help stave of the cold air we've had recently, and that was the saving grace of this experiment. The few employees we encountered were friendly enough, even if many seemed overwhelmed. read more

Very disappointed in the woman's department. They use to carry some fashion-forward lines like Jennifer Lopez. Now it's all cotton graphic tee's & elastic waist capris. Gross. If you want to look like a frumpy, old lady, then Kohl's is for you. The cashier was very friendly. read more

Ah, women's clothes needs to bring back quality. At least some core standard staples. Plus, the place is worse than a teen's closet as far as folding and organizing. The men's department has slightly better quality. read more

There is ALWAYS a line at checkout at this location. And honestly, Kohl's prices are not great. Wait a couple months and you can find the exact same clothes at Ross or Marshall's for way more reasonable prices. read more

I love Kohl's and Barbara in jewelry is the best help in selecting the perfect gift. We take Kohl's for granted as the neighborhood mart! Service and pricing is wonderful! read more