We had one of the best experiences here. This shop isn't just for runners -- it's also a place…read morewhere people who spend long hours on their feet (like nurses, healthcare workers, and other professionals) can get real help finding the right shoes and support. A huge thank you to Eric and Matt for taking the time to help our family. Eric was incredibly helpful with my son, who recently started track and field and is learning shot put and discus. He gave him great advice not only on the right beginner equipment, but also shared helpful tips on building endurance for running long distances. It was great seeing someone take the time to encourage a young athlete who is just getting started. At the same time, Matt was helping both my wife and my son and really dialed in what shoes would work best for them. My wife has been a nurse for many years, spending long hours on her feet, and Matt's experience with customers who work in similar fields really showed. He helped narrow down the right shoe and support options based on real feedback from people who rely on these shoes every day. What impressed us most was how knowledgeable and patient everyone was. They really listened to our concerns about foot pain, sizing, and proper support, and helped us explore options like custom insoles and the right shoe fit. They also carry track and field supplies, which made it easy for us to pick up the right shot put and discus for my son as he begins his journey in the sport. Another thing we appreciated is that they offer discounts for local school track and field athletes as well as professionals like nurses and others who spend long hours on their feet, which shows they truly care about supporting their community. The store itself is also really cool inside -- welcoming, well organized, and clearly built around helping athletes and everyday professionals alike. Highly recommend this place if you're a runner, athlete, healthcare worker, or anyone who spends long hours on their feet and wants expert guidance. We'll definitely be back.

I can't say enough good about this shoe store. I was a…read moreyears-long loyal VIP member of a much larger running shoe store (a chain) and had become incredibly unhappy with their inconsistent analysis of my foot/gait, the staff's disinterest in getting my shoes right, and inability to actually get me a shoe that was exactly what I needed. I discontinued my membership after months of trying all the wrong shoes they suggested for me and feeling frustrated that they were unable to get me the shoe I was asking for. I went to On Track and in my first visit there, had a better understanding of my foot, the different models of the particular shoe I was after, a very in-depth discussion about the differences in the models, and they ordered the EXACT shoe we agreed on, which was the one I had been trying to get for almost 9 months. Matt, the manager, was incredible. Very knowledgeable, friendly, outgoing and personable - he was invested in me and my needs from the start to the finish. After the shoe arrived to the store, I went in for a final fitting and had to bring my 3 and 4 year olds with me. He made space for them to play and explore some of their merchandise without even a hesitation while he and I focused on my shoes. I had my shoes within a week of my first visit, and they are perfect. PLEASE visit this store and experience their top notch knowledge and customer service!!!

They remodeled and it's much brother and cheerful in here. Staff is always friendly, greeting us as…read moresoon as we enter. Selection is great for non-sneakerheads. Prices seem comparable to other places. They often run a buy one get one half off, but read restrictions, so you don't get caught off guard at checkout. Plenty of parking.

My fiancé and I visited the Famous Footwear location in Moorpark CA last night expecting a normal,…read morepleasant shopping experience, but left feeling completely shaken. While trying on a pair of boots, I briefly sat on a ladder that had been left out on the sales floor. Within seconds, an employee named Alexis (brown Nike sweater) rushed over and, in an aggressive tone, demanded that I "get off the ladder right now." I immediately acknowledged her and began complying, but I needed a moment to put my shoe back on. Despite this, she continued repeating, in a raised and hostile voice, that I needed to get off "right now," not allowing me even a second to finish putting my shoe on. I asked why I was being spoken to that way while actively complying, but the tone never changed. At one point, she stated she was "not going to get in trouble for this." Once I stood up, she forcefully pushed the ladder toward the back of the store in a visibly frustrated manner, murmuring curse words under her breath and even running into an aisle. This entire interaction happened in front of other customers, including a family. I asked for her name and to speak with a manager, but was told no manager was present and to go to the cashier. By the time I got to the front, I was visibly shaking and trying to hold back tears because I couldn't believe how I had just been spoken to. The cashier (glasses lady) initially seemed somewhat understanding and told me I could contact the store manager (Humberto) the next day. However, when my fiancé went back in to ask for a customer service number to file a formal complaint, her demeanor completely changed. She became dismissive, said "there are two sides to the story," and refused to provide any additional help or explanation. At that point, it felt like we were being treated as if we were lying or had done something wrong. I fully understand safety concerns and would have had absolutely no issue moving if I had been approached in a calm and respectful way. A simple, "Hey, I'm sorry, we can't have customers sit on the ladder, but you're welcome to use the seating area," would have resolved this immediately. Instead, the situation was handled with hostility from the start and escalated unnecessarily, leaving me so upset that I left the store in tears. This kind of behavior is not acceptable, and no customer should be treated this way over something so minor.

I just walked into the Fleet Feet location in Agoura Hills looking for help with orthotics. I…read moreapproached a young employee who was dismissive and passive-aggressive in his response. He told me to wait 20 minutes he had another and walked away without offering any context or basic customer engagement. I understand retail can be busy, but professionalism is simple: acknowledge the customer, communicate clearly, and manage expectations respectfully. As someone who runs departments in the film and television industry, I can say this plainly - if one of my team members handled a guest or anybody that way, we'd have a serious conversation about standards. Leadership starts with how you treat people in small moments. I hope this feedback is taken constructively. Customer service is what separates a specialty store from a big box retailer.

My boyfriend needed new shoes for work, and he's been having a difficult time finding some. We…read moredecided to stop in here and immediately, we were greeted by the manager Joe. Right away, he was able to recommend the perfect shoe. The scan they do of your feet is awesome. Joe was super knowledgeable and personable, my boyfriend had an all around great experience. Joe wasn't pushy or trying to upsell in any way. I won't throw any names out, but it was a much nicer experience than another place I've been to. That other place felt more like a factory, while here was the exact opposite. We were in and out within 30 minutes and my boyfriend is really looking forward to wearing his new shoes to work! Highly recommend this place to anyone. I think mainly they cater to runners, but it seems they have plenty of options for nurses, doctors, teachers, etc., anybody who is on their feet all day.

DSW has it all for everyone. If its for your feet they have it. Plenty of brands at prices to…read moreplease everyone. You just need to spend the time to look. Ive gotten beautiful boots here, shiny heels and Sketcher slip ons with memory foam. Plenty of extras from handbags to socks, sunglasses and plushies. I am a fan.

Nice size DSW in Thousand Oaks, we entered the store and were greeted by an associate immediately…read more Nice size supply of Men's shoes and of course women's selection takes up over half the store! DSW is a self serve shoe store but associates are available if needed. Price are comparable to those in PA. The selection varies with stores and locations. Nice store and Very nice staff!

Service was outstanding. The owner and an employee were attentive and patient with me and my…read morefriends as we shopped and tried on numerous pairs of shoes. The selection is impressive, and the quality is top notch. The shoes are high end and you'll pay for the high quality, but you get the benefit of excellent costumer service as well.

This used to be my go to spot for shoes. I walked in there a few days ago ready to buy some sandals…read moreand the customer service was not the same. The guy seemed bothered by helping me and practically blamed me for being a size 8 since he was out of size 8 in every style I picked. He would have me try on smaller sizes without letting me know he was out of my size, wasting my time. Then he offered me a few dollars break on a pair that fit but I wasn't crazy about, just under $200. I told him I'd like to think about it and if I would be able to get the same deal if I came back. He got an attitude and told me only if I came back the same day. Boy bye. Your inventory wasn't good. I went somewhere else and bought 3 pairs of shoes. I'm done with this place.

Kailee is incredible. I walked into road runner sports with a very specific use case. I explained…read morethe situation and she made 1 main recommendations and then 2 others just in case the first didn't work out. I had my heart partially set on a pair of brooks, and out of the kindness of her heart, even though she knew it wouldn't work out for me, she still brought them out for me to try. let me tell you, I wont doubt her again. Every reason she gave on why each pair would be good or bad came true right before my eyes the second I tried each of them on. I can tell that she puts passion and effort into the things she does and I really appreciated the genuine feedback and opinions she shared with me. Kailee is an incredible asset to Road Runner Sports and it was truly a blessing to have crossed paths with her. If you need some new shoes, walk in and ask for Kailee. I can guarantee you will be in good hands!

I would not recommend Road Runner Sports. Last time I went in, my son and I were seen by a…read moresalesperson, barely acknowledged and made to wait for 15 minutes while that individual stacked shoes. You would think the sales would be more important than stocking, especially since my son and I were both prepared to purchase new shoes. We ended up leaving. Secondly, beware of their so called VIP family rewards. I called four months before the auto renewal and received email confirmation that we are no longer enrolled for auto renewal. Near the one year mark I received an email notifying me of my auto renewal of $49.99. I responded to the email with my confirmation from months before that I should not be charged. Today I received a bright and cheerful email that I've been successful auto renewed for $49.99. I had to call a second time and deal with this. Really poor customer service and nasty marketing strategies. We would have liked to support a real shoe store and not give our business to Amazon.

Updated review. I went back to redeem my Kohls Cash and recieved A + service from Kennedy…read more The store is CLEAN and has some good items. Always check the price and some things are cheaper and a better value elsewhere.

Don't try and come here if you're a man. They don't want you here…read more The selection is absolutely pitiful. They are basically no staff around to help. Which is great since they rearrange the store periodically. Additionally, everything is marked as a discount, but not worth it if you do the math Very frustrating there were three pieces of men's jewelry in the entire store

I follow SHUSA o! IG. They posted some J1s Well one…read morehappened to be a pair of trophy room lows I've been looking at for a few months. The price was competitive so I bought them on Wednesday. They shipped the same day and being in CA near them they came in on Friday. Shoes are clean AF and exactly what I wanted. Ill be picking things up from them Again! thank you SH!

Every time I have gone to this store I have been treated with the upmost respect and fairness…read morebeyond any other shoe store I have been to. I have sold several shoes to them and not only did I get a great price, I even tried to kick them down a few old pairs for a donation and they said "We got you, let's get you some money"!! Who does that. THEY ARE OUTSTANDING !!!!!