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Journeys

4.1 (30 reviews)
Closed 10:00 am - 8:00 pm
Updated 2 months ago

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Peter X.

The employee working on Chirstmas Eve was very nice to us. My fiancée was looking for Ugg slippers and it was hard to find in her size. The employee checked on her computer to see if they had any at the store or nearby store. They didn't have any so my fiancée just tried different sizes to see which one was the closest and comfortable for her. The store is not that big so they might not have a lot of selections for you. We came right when the mall open so we were the only one there and we wore our mask.

Friday July 7th 2023, 12:48, register 2 salesperson 676916
McKenna F.

I bought a pair of white UGG slides online... wore them around my new house where I just had movers come and they were so uncomfortable I got blisters from the 30 min I wore them. I went to return them on my lunch break from work and the girl working the register who claimed to be a manager yet had to call her manager said that she couldn't take them back because the bottoms had dirt on them... I went around and grabbed other white shoes they had on display in the store to show her that is just what happens to white shoes... she didn't get/ was immature/ just dumb because she said "are you going to put those back?" And I said in my most Karen like voice "isn't that what you get paid to do?" I realize I wasn't nice but neither was this immature girl who was talking on her cell phone when I came in. I told her I actually used to work at this mall when I was in high school so I've worked retail and I couldn't tell you how many times I've had to refold jeans at Hollister 10 years ago.. I guess some people just never grow up. The real manager here needs to train their staff better/ the customer is always right? Did they stop teaching that? This is why I don't shop at the mall anymore... and will never shop at Journeys ever again!! Note that the bottom of my receipt says you have 365 days to return, and I only tried the shoes on in my house, that I had just moved into, that had movers the day before, you do the math lol the bottoms of all our feet were black not just shoes. Either way they were trying to sell shoes that looked just as "worn" as the ones I returned. Do better!

M. Paola G.

Maggie was the best! She was very helpful. They didn't have the shoe size my daughter was looking for and she made several calls. She was on hold for awhile but from another phone she went and called another store. She went above and beyond. So professional and kind. Thank you Maggie!

New convers!!11

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7 months ago

I had the best customer service from Liz the manager. She went beyond and above to help me. Great experience

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Review Highlights - Journeys

By the time we got to the Thousand Oaks Mall, we were on our second day of our search.

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805 Work & Play Gear

805 Work & Play Gear

4.5
(36 reviews)
0.8 mi
$$$$

What a wonderful place to shop! Lettie was so helpful and knowlegable. I tried on MANY boots before…read moreI found the ones that fit perfectly, and the prices were reasonable. I never felt rushed or like the length of time I was there was too much. The boot color I wanted was not in stock, and like magic UPS delivered them while I was sitting there! Lettie said "your boots are here!" I cannot recommend this place enough. SO nice to shop in a mom and pop business instead of other, larger competitors. I will definitely return.

I'm in from out of town looking for a hat for work. I only had two really guidelines and that was…read moreit had to be a cattleman's crease and something I could beat the heck out of because in law enforcement we sometimes get our hats knocked off our heads. Walked in and was a bit overwhelmed with the amount of hats on the wall and thought I was about to get roped into trying on a million different hats. I wish I had asked for her name but the nice lady working today was super friendly and enthusiastic. She immediately had an idea for me to try and I instantly loved it! I also appreciate she didn't try to put me in a crazy expensive hat. I was willing to spend more than I did but she found a great looking budget friendly hat that fitted all of my needs. 10/10 will come back for future western wear or even shop online if they have that option.

Photos
Cowboy boots and hats
Cowboy boots and hats
The best women's boots out there!!!
The best women's boots out there!!!
Always so vibrant and the SMELL OF LEATHER is unreal

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Always so vibrant and the SMELL OF LEATHER is unreal
Men's Wearhouse

Men's Wearhouse

2.9
(128 reviews)
0.5 mi
$$

Amazing experience with our consultant Josh. He was so kind and professional. There was no pressure…read moreto buy anything. He helped my fiancé find a suit. Would come back again! 10/10 customer service from Josh.

This is the second negative experience in a row that I've had at this store. I don't experience…read morethis at other Men's Wearhouse locations. Several months ago, I came in with a sportcoat that I had purchased there about a year before. I had lost a lot of weight and I was trying to determine whether I should get the jacket altered or I should buy a completely new jacket. The salesman acted like he could not be bothered with me. So I ended up leaving and going to the Oxnard store where I purchased a brand new sportcoat there thanks to the manager of that store. Fast forward to today. I was looking for some men's dress shirts. The sales person measured me and determined that I'm an 18 1/2 3233. Well, they don't have shirts in that size. That's OK. But absolutely no suggestions on how I could have a shirt in that size. For example, the salesman could've suggested that I get the shirts altered where the sleeves can be shortened, and some of the material can be taken in. No. He didn't do that. Basically it was just- sorry we cannot help you because we do not have a shirt that could fit you. So I guess I'm going elsewhere to find dress shirts. This is not your dad's clothing store where they try to help you. You're basically on your own here. I've never been in a men's clothing store, where they really don't want your business. So, I won't be giving it to them.

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Men's Wearhouse
Men's Wearhouse
Men's Wearhouse

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Carriere Menswear

Carriere Menswear

4.2
(12 reviews)
5.7 mi
$$$

I came here after an exhaustive search at Nordstroms and a horrendous experience at Macys for a…read moredecent suit. Robert was the most compassionate, patient and most well versed person in suits. The minute that I walked in, he immediately walked over and assisted me with selecting the right suit and pair of shoes. He listened to all of my requirements and was able to narrow down the best suit for my needs in just a few seconds. Their onsite tailor came out and took all my measurements and even had my suit ready before the week was over! I have a slightly overweight and stocky upper body type -- their tailor worked his magic and made all the right adjustments to my suit to ensure a comfortable and relaxing fit. If you're looking for a cheap one-time suit, this place isn't for you. Their clothes are all imported and are therefore much pricier than department store clothes, though you're paying for the quality and precision craftsmanship. I would rather invest in this amazing line of clothes than keep buying overpriced luxury brand clothing from department stores that lose their color after one wash and fit awkwardly. I highly recommend this clothing store to anyone looking to enhance their wardrobe and stick out amongst the crowd.

We picked this place to buy my fiancé suit and Robert's service was Excellent, from our very first…read morevisit to ordering the suit and trying on along with measurements!!! He was a class act. When we went to try on and pick up..it wasn't Robert. This man was so rude...he spoke extremely rude to me and was not a pleasure. He might even be the owner. We invested in what to us is an expensive suit $800 and would expect better service during try on and pick up to make sure we were happy. It was the complete opposite!!! We had already paid for the suit. I was very upset with this service and thats why I am here. I wish we would've just come back when Robert was working!!! I will never give this owner my business again or refer my family or friends here.

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Going out of business after 40 years. The owner is retiring.
Going out of business after 40 years. The owner is retiring.
Carriere Menswear
Carriere Menswear

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Ross Dress for Less

Ross Dress for Less

2.9
(48 reviews)
0.6 mi
$$

We left the other Ross locations as I was looking for a light weight jacket and some towels. My…read morewife found some more kitchen items and a few clothing pieces. I found the jacket and also the towels as well as a manicure set. My wife picked up a dish strainer and a few other items. Great values and terrific customer service.

I go to Ross a lot. Today I was in thousand oaks and I decided to give this one a visit…read more First off, I was impressed with their parking. Very spacious. Walking in, the first thing I noticed is at the store was very bright and everything seemed to be pretty organized and items are easy to find. Their fitting room in the back was closed. They directed me to the front of the store where there are two self-serve fitting rooms. You are allowed to try on five items at a time. I don't think the employees check these very often as both had a bunch of hangers all over the floor and on the bench. Where they're lacking is their customer service. I had interactions with three different employees, none of which had name tags. One of them had a lanyard with no tag. The other two had nothing. Only reason I knew they worked there was because They were talking to each other next to the cash register. Anyyyywaaaays, I wanted to know if they had a specific product . The first two employees I spoke to had no idea what I was talking about and just looked at me with what I can only describe as a blank stare. They were young so I gave them a pass. The third woman that I spoke with gave me no eye contact whatsoever. She was actually pretty rude to be honest. The only time she looked at me was when I got her attention... As I was asking her a question she immediately looked back down, continuing to put hangers on clothes. It's so rude. I was pretty offended actually .Especially because she was an older woman. I was eventually able to find what I needed. I found some pretty good bargains in the clearance section and overall it was an okay experience today at the thousand oaks Ross.

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Apparel
Apparel
Ross Dress for Less
Ross Dress for Less

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Journeys - shoes - Updated June 2026

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