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    Zara

    1.6 (112 reviews)
    Open 10:00 am - 8:00 pm
    Updated 2 months ago

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    Marvin J.

    SHOPPERS BEWARE!!! I normally buy colognes for every day use here. To avoid using my expensive ones that I would normally use for special occasions. Let me start w/ rude staff, and price labeled wrong. When you confront them, after scanning an item showing a different price than what it was labeled. Instead of correcting it, staff will immediately give you an attitude. LOOK OUT HOW THEY CHARGE YOU PER ITEM. MAKE SURE IT MATCHES WHAT THEY LABEL IT.

    Returns and Exchanges Sign
    Kelly K.

    OMG, this is so funny! I came to write about what an awful experience I had at this particular Zara store, only to see that everyone had a similar experience. I had to return a pair of shorts that were too small, so I lined up at the returns and exchanges line. After a few minutes, one of the employees at the register told me to line up with the other 30 people at the checkout line. So I did, and when it was my turn, the other employee asked me why I hadn't lined up at the returns and exchanges line. I explained that the person next to her had told me to line up with everyone else. The person helping me said, "Next time, you should just line up here." The girl who had told me to line up with everyone else overheard us and said, "No, we don't do that." I asked her why there was a returns and exchanges sign if that wasn't the procedure, suggesting they should remove it. The person helping me responded, "Yeah, you could have let me help her." Then the girl said, "No!" I asked for her name because I didn't understand why she was so rude and unhelpful. She laughed and said, "I am not giving you my name!" (Oh well, I snapped a photo.) So, in the end, not all of the employees there were bad, but this one was the bad apple that spoiled the bunch. I'm never going there again!

    Me smiling knowing I will never have to suffer Zara's indifferent service. FOAD.
    Deidre F.

    ZARA just charged me 10 cents to hold the merchandise I bought. Why TF did I go against my previous review of this POS clothing retailer that I would never patronize them ever again?!?!. I HATE this company. You're over-rated, ZARA. You're rude & imperious & customer-UN-friendly. And your floor staff look miserable all the time...nary a smile or a "Can I help you?". ESAD.

    Came to the store to pick up an online order real quick - or so I thought. I waited behind 3 people, 2 of which were already being helped. 1 person being helped took 20+ minutes at the register scrolling on her phone for something - Idk the circumstances. The other register opened and the person in front of me began to ask to see different sizes of the items she already had and proceeded to pick out perfume mid purchase. I am literally standing there with nothing in my hands, obviously not buying anything, annoyed but patient. After waiting ~20 minutes, the remaining person who was being helped when I arrived had finished. I went up to the cashier only to be told that the online order pick ups are in the mens section. I had never had this occur at another store, but she did seem to feel bad about it. I went over to the men's section and gave the guy my name to get my order. I proceeded to suggest that they add a sign over at the women's registers stating that the pick up is here instead, as I waited 20 minutes for no reason. He said, "yeah.. it happens." Not sure if he realized, but this response only makes matters worse! I responded, "Well it shouldn't." He went on to say that there is actually a table with a sign out there (referring to the women's section is how I took it). I went over there to look for the table with the sign but still had difficulty finding it. The employee who had given me my order had coincidentally walked into the women's section at this time, so I asked him to show me where it was. He directed me to the edge of the men's section to a low table with small letters stating "online pick up" only. I have included a picture. Note: This is completely out of the way when walking directly from the front of the women's section to the register in the back. *side eye* @Zara TO

    "SIDEWAYS ZIPPER"

    Updating because I want it noted that this store's corporate "customer service" department also didn't care that I was sold an item that is defective and unwearable. Lesson learned shop at NORDSTROM excellent customer service is worth paying extra!!

    The worst customer service set up ever

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    1 year ago

    Please get new managers. The staff is beyond rude and unprofessional...Zara is a wonderful company but the staff here are horrible.

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    As a resident of TO, I love visiting the Oaks mall, and the one store I spend time in is Zara.

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