My friend loves this brand and so here I am at this store browsing their products and deciding what to buy for her. They have a good deal on the sale section. So I settled on a medium sized bag with the help of Lori. She helped me to decide which one to get. I am happy with my purchase and I hope my friend will enjoy it. Now, it's just a matter of sending it all the way to Japan. Happy Holidays!!! read more

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Great outlet store with great prices and deals. I bought a $258 bag, on sale for $109, less 20% when you buy two or more items. Staff members were very friendly and helpful! Organized store with a nice selection of handbags, wallets, and accessories. There is some clothing. read more

I absolutely love Michael Kors products but this store is NOT it. Came in on Sunday night and fell in love with two pairs of shoes. Staff member was helpful but I did notice they were being very chatty and just "checking the boxes", almost felt like I was interrupting them. They had 1 pair of a particular dress sandal left in my size but it was the floor display. I hate the idea of buying something 300 other people have tried on but I figured they'd price it accordingly. NOPE!! They wouldn't budge on a discount at all even though the shoe bottoms were scuffed! I reluctantly bought them and it bothered me for the next 24 hours and I simply couldn't support my purchase. I've spent thousands at MK over the years and I'm not being a cheap a$$, I promise. It's about principle. This is simply the wrong approach when it comes to high end retail. I returned my purchase the next day and I told the staff member why I was returning my items (he asked). He said "I'll give you a discount for this, absolutely!" WHAT?! As much as I appreciated it, I was so bothered. This could have been done while I was there on Sunday, after I had already asked two employees! I left feeling very disappointed in a brand I have loved for years. They lost a $200 sale vs just doing the right thing. I'm sure they could care less but just beware that your loyalty to the brand doesn't matter at this store. Sighhhh. read more

Michael Kors - Scuffed floor pair, full price (eye roll) - Accessories Near Me - Camarillo, California

I came in here looking for something specific but nothing really caught my eye. They had extra deals going on throughout the store, but it would make things so much easier if it was just posted and I could just look around without someone telling me every time I picked up a bag the "new price". They also have an extra sale section in the back by the clothing and shoes. Store is clean and sales associates are attentive when walking around the store. read more

Yesterday May 31 my boyfriend and I went to Michael Kors as a birthday gift for myself and let me tell you the people working that morning 10-11am were great. But especially a huge shout out to Jordan. He was so kind and attentive. Went above and beyond to make our experience great. I hope he gets extra props for the great service he gave us. Truly made everything a 10/10 read more

Savana was the manager on duty and was not helpful. She didn't try to accommodate I was coming from Santa Barbara and her answer was we don't price match. It's the same style how am I as a customer supposed to know they don't price match not helpful what so ever and I needed it for a gift very disappointed no connection I guess service does not matter to them. read more

Yelp 100 Challenge 2018 - #41/100 I lucked out that I was in the area for Easter Sunday, got a purse for my mom with original price tag of $298 that I paid less than $103 after the 60% with additional 20% discounts and taxes. Ventura county only charges 7.25% sales tax as compared to LA county's dang near 10%. The employees here are so helpful and friendly. That's probably why one customer took advantage of a male employee by literally making him her shopping assistant. Piling on bags and stuff on his arms and having him follow her around while she was choosing her loot. You get the idea. I wouldn't really make the 100 mile drive but if I'm in the area I'll definitely stop by again. read more

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Me and my girlfriend are pretty big luxury brand buyers and I want to say we only go to the outlets if we know that Jessie Anne is working her shift at Michael Kors. If we come and don't see her we leave. If you're a regular Joe couple like my girl and I (and especially if you're a minority race like my girl and I) go see Jessie at MK, she will make a real effort to take care of you. Being a young couple, going to the outlets to buy hundreds of dollars of products at each store is usually pretty awful. Most salespeople think we don't have money because we dress down often and as a result are of little to no help. Maybe they are just paid minimum wage with no commission or something but Jessie made me feel like she cared about every sale so far. At most outlet stores the service is adequate at best with most salespeople, they will answer questions if approached but they won't actively help you look and curate the selection as they should. Before Jessie, I was expecting to write a pretty bad review of EVERY luxury accessory store at the outlets (and I still plan to) but Jessie deserves a 5 star review. This is what she does differently -she doesn't just introduce herself and let you wander. She actually asks what my goals are for my day's purchases and actively pitches different accessories and clothing that can fulfill my needs. -she readily quoted prices for every product BEFORE being asked to. Accounting for all discounts and promotions for each bag at the time. -she doesn't ONLY (she still pitches them and we still always get 1-2) pitch the low discount items that are overpriced. She knows we like stuff that's a good deal, and I bet if you are a different kind of buyer she would cater her recommendations to your liking as well. For me personally she pitches belt bags and backpacks. I complained that I think belt bags get dirty easily (and aren't water resistant enough) with my lifestyle and I typically replace them often because they are hard to clean. So she sold me 3 nylon belt bag/body bags at the same time that are waterproof and easy to clean (and at an amazing price). If one gets ruined I can easily replace it with a backup. Brilliant. -she actually knows the inventory, typically we walk in with vague descriptions of what we want based on what we see our friends wearing. And I mean vague at best. She instantly knows the item, we initially got Jessie as our salesperson because our original helper at MK got frustrated with us and just hid in the back. They probably thought we'd only buy one bag too. Their loss. -she doesn't walk away, she's always in the General are of my girlfriend. I also appreciate she caters more to my girlfriend than to me as the primary buyer. At most places salespeople assume I'm buying (probably because I look white, I'm not) and that is if they do try and help. Jessie has the balls to ask who is the shopper and directed her time and attention towards the primary shopper and didn't try and manipulate the person who is paying. As a fellow salesperson and someone who does a ton of luxury shopping I really appreciate this. -she knows our names. This is a big game changer, she instantly saw us and said "Hello Lucas, good to see you again KJ. What are we looking for today?" This one seems minor but from a sales point of view having your face recognized among the masses is great. Jessie if you read this, you're doing a great job. Honestly you have the skills to make it in luxury car sales, if you need a recommendation I know a few people that would love to hire you. read more

Michael Kors - Yes this is a picture of me holding up two large bags FILLED to the BRIM with MK accessories. - Accessories Near Me - Camarillo, California

The selection is good and pretty good sales going on this shop is one of my favorite places to shop

Compre una bolsa y salio danada y no me alludaron en nada 500 dolares tirados a la basura

Wow. I don't believe I have ever experienced such awful customer service and lack of professionalism that i endured yesterday. My friend received an "outlet exclusive" Michael Kors handbag for Christmas as a gift, but the handbag bag was simply not her style. Upon arriving to the store, were kindly greeted by a nice lady at the front. We simply ask her about the exchange options. She offers to hand us over to another sales associate to help us. The sales associate isn't sure of their policy, so walks to her manager to ask. This goes on three times, since not all of our questions were answered. The sales associate kept saying "my manager said no" we then request the managers attention. Her name was Edlin - we ask her the same questions, she was short, aggressive (she ripped the handbag out of my friends hand to "let's see if the tag is even on it since you don't have a receipt") She then takes out her calculator and says "you have $120 then" we asked if she could look up the transaction since we have all the customers information. She quickly responds "no, do you have the credit card in hand and original receipt?" There was so much attitude, it was as if we were a burden on her. Eventually we exchanged the bag, walked out and vowed to never return. Side note- the way the some of the sales people including the manager dressed was extremely inappropriate and unprofessional. Michael Kors clothing is chic, trendy but also classy. This image was not portrayed in this particular location. read more

I have worked in retail for 10 years and never have I heard of a store not being able to sell an item that is on display twice in the store and in the window but because they don't have it in box in store room, they refused to sell it. So you 're telling me you are willing to lose a sale while there are two items in store on display that will never get sold ever? What are you going to do with them? Throw then away? How is that logical? That is just bad business and If you don't wanna sell them just don't put them on display in the first place and make us believe you have them available. read more

This is the worst store. I've been coming to this outlet for a few years and have never had such terrible customer service in my life until recently. I called corporate to complain and they could careless so I will no longer support this business. read more

The customer service from the staff at the register service was extremely poor. They do not listen and work with a customer. The girl checking us out asked the Manager a questions and the Manager was extremely rude and did not care if you bought or did not buy. She gave out this is my store and I do what I want and rudely turned her back on is! Four purses we were going to buy and after being treated so poorly we walked out and left what we were going to buy. We went online and purchased what we wanted on line instead. So hope the Manager karma kicks her in the behind! read more

I love Michael Kors... but in all store that I've been into... this is by far the worst customer service.. EVER! I asked a sales clerk to change the purse and wallet that I got (I'm already in line to go to the cashier and while checking the purse and wallet... there were major flaws that I found on the items... like the stitches are frayed/coming apart and there are some major scratches in the leather). Anyways the clerk just told me that she can't help me and I just have to ask the cashier for help. I told her that I won't wait in the very long line if ever the items that I need are out. She just shrugged her shoulders and smirk. What? I was blown by her actions!!! I was already in the line for 30min.... (plus the standing in line outside for another 30min!). I've seen some other sales clerk that called to the back to asked if there are some items left.... but nooooot this particular sales clerk! She won't do it!!! Unbelievable! Well, never mind the wasted 1hr plus of my time... I went out from the line and left the store!... I will never come back to this store again and I'll be telling all my family members and friends not to come to this store too!!! read more

Most of the girls working there were helpful, but some thought i were not buying anything just window shopping, but Ivy was the only 1 whom gave me a hand with all the shopping. read more

BEWARE!!!!! Got a jacket at a good price but it was a size too big, the manager offered to help out and informed us they were out of stock in which case we simply asked for a refund. We met all of the requirements and conditions but the manager simply wouldn't give us a refund because there wasn't a sensor that THEY took off when customers leave the store. And the lady replied "you can't do anything about it because I am the manager and I can't get fired". Waste of a drive read more

I always have an enjoyable time in this store. I have been here more than 5 times. Regardless of how busy this place gets, there is always a staff or two that I can locate and help me. They are pleasant and helpful. read more

Great selection and service here at MK. Had several guest from out of town this week and was helped by amazing staff here. The staff was Cindy, Gabby, Mitchell, Sam, Liz, and of course Stephanie the Manager. O read more

I went in today to the store with my husband and they had a great selection for women and for men . The price for an original bag was $498 and dropped to $125 at the register . The bag was already 60% off plus another 20% in the store needless to say it was a great purchase . It's not that bad at all compare to how Macy's and others stores try to rip you off on the same items for a lot more . I was happy with my purchase. Stephanie was great and helped us a lot . Great customer service . We loved it . read more

Marika The first time I have ever been to the Michael Kors outlet in Camarillo and I was looking to "exchange", but I decided to get. A store creditand everyone in there was super sweet and helpful! As I returned the purse , a guy named Brian Ellison who was so helpful and great to talk to ;) he even let me in on styles and it was just great ,along with Brian was an employer named Trevor ;) who was super helpful and nice !!Michael Kors for the great people you hire and great customer service read more

Michael Kors - Accessories Near Me - Camarillo, California

My boyfriend wanted to buy a bag for himself but based off of his appearance "sweats and tshirt" they ignored him completely. There was no one else in the store and walked away from him, he was there for 15 minutes waiting for the sales people to stop talking to each other so he can get attended and left. read more

It was my first time visiting this store this Wednesday afternoon. As I walked in, there was an associate at the door I didn't even get acknowledged I kept walking browsing around and then there was 2 associates that were just standing talking still didn't get acknowledged I continued to walk towards the back another associate was nearby as I looked at the mens wallets I wanted to ask for assistance but the associate looked at me and turned away. I just decided to walk out the store and the same associate at the front of the store just made eye contact and turned around. Very disappointed in the customer service. I have visited Cabazon and Citadel Outlets and they are much more friendly and helpful. read more

Large store with awesome discounts on most weekends. Wide selection of purses and wallets from most recent seasons. Our sales rep Laura really helped us out in finding exactly what we wanted and was super patient in helping us find it! read more

Iam a custom of dealing with store chains with good to satisfactory customer service. But have not been treated so unhelpful and in professional in a long time . Ill i wanted is to return an item i purchase for my doughter .she did not like for store credit no money back and they refuse to give me credit i fill the have poor management training they talk down to you dont care to help customer verry poor customer service apoke with baylee asm Wow wrong title will never be back . read more

I went to this Michael Kors Outlet for the first time yesterday. The Manager, Brian Ellison has to be one of the all time best Managers of any retail establishment. He made my friend and me feel like we were in an "MK Disneyland." We cannot wait to go back. The store is gorgeous, the purses are to die! And your Manager is the best in the west! read more

I am a budget shopper, but I really wanted to buy something special for my wife's birthday. I knew that she has always wanted a Michael Kors purse. I did not think that there would be any chance of purchasing one at an affordable price, but I was wrong. My wife loved the purse that I bought for her. I saved about 75 percent off the regular price. The staff was friendly and very patient. When we're able to afford it, I will definitely take my wife here again. read more

The best costumer service ...all the girls that work there were very friendly to us :)) good prices as well I will be coming back !!! read more

Michael Kors - MY favorite store !!!!! - Accessories Near Me - Camarillo, California

So shopping for cuteness etc. Which she doesn't really like mk but she'll give mercy to it, once in a while. Anyways, trying to find something cute for her, right. I walk in this place. And it's just trying too hard to be trendy. The staff there sucked. I don't want to go into a clown session about it. But let's just say if someone walks in decked out in burberry, carrying coach bags... You, trying to play pretentious swag trendy is invalid. The selection is decent I guess. Well if you think about it... mk knocks off... I mean gets influenced saturatedly alot by other designers so they're going to have a ton of stuff. So in that aspect I guess it's kind of small. But in the aspect of being a store at the outlets... It's one of the bigger ones read more

Got a tote/travel bag that I've been looking for at an awesome price $170 (with tax). I was looking for a tote for traveling that was big enough to hold my dslr and found it here after having no luck at the other stores. While I was in line, one of the lovely employees offered to get me a new bag from the back. Score! I wouldn't have even thought of asking for a new one at the register. I would have just bought the display. That was really thoughtful of her. read more

Great deals! Bought my mom a new purse for only $80! The associate that greeted me upon entering was friendly and helpful. Overall a quick and good experience. read more

Love Michael Kors and his purses. I tend to only look at the purses and his sunglasses when I walk into this store. His clothing items and everything else I tend to overlook. Being a bargain shopper I only buy purses (when shopping at outlets) when they have an "additional extra" percentage off of them. That's when I tend to go crazy. Every purse I've bought here have been great and I get plenty of compliments! read more

Alright, so I'm a guy and the thought of walking into stores like Michael Kors, Tory Burch, Kate Spade and the likes kinda intimidates me since I've never had the need to purchase any of the items. This time around, though, my mom asked me to get her a Jet Set tote bag (in red) since it was going for $199 during their Independence Day sales. Say what? The staff were very attentive and helpful. Got me a new, fresh stock from the back (hell naw I'm getting a display model if I'm paying $199). The cashier bagged the bag , wrapped it up nicely in paper and even sprayed some perfume on it! Real pretty. read more

I absolutely love this store and location! They have the sweetest most helpful staff. I came here the day before Christmas Eve and got the best deals... Although it was packed, security guards made sure we had a good shopping experience. I ended up purchasing a watch, 10 points for the price but -3 for no box. But then again they were sold out mostly of everything so I didn't want to make a big deal out of it. They also said they would mail it to us. Definitely will be back! read more

The manager was really rude when I tried to exchange my un-used purse. He actually told me there was a spider in the bag I had and accused me of bringing a black widow into the store. He also wouldn't give me a full refund and was really condescending. I spent $170 and he gave me a $130 refund. I would not suggest going there while they have the manager they currently have. read more

I went in the other day to get a present for my mom for mothers day, ended up leaving with one of the worst customer service experiences in my life. I asked the store manager to see several bags and had questions about them like sizes and colors. The entire time she acted like I was bothering her and she had more important things to do. She would leave to get me a bag from the back and return with nothing, like she forgot. I had to remind her three times to see a bag and her attitude got worst and worst. I finally got frustrated and left with no bag. Lever coming back here again. read more

Spent 45 minutes choosing something and waiting in line to pay only to be told "no returns or exchanges". How about a sign saying that? It's a gift so the option was needed. Total waste of time. read more

Very rude staff. Professionalism lacking due to front desk gossip about customers. Please train or hire better quality to fit the quality of the brand. read more

Stopped in here to see if they had replacement straps for my tote bag.. one of the girls went in back and checked; 5 Minutes later my straps were replaced and at no charge!! Beautiful customer service Michael Kors.. thank you! read more

Why I will never buy a purse from Michael Kors again!!! My husband bought me a lovely, black leather Michael Kors bag as a Christmas gift. This was the first MK bag we ever purchased as we have always been faithful Coach customers. After using the purse for less than four months, the strap broke. When I called the store with my receipt in hand, the salesgirl said that because I was not a registered buyer in their computer, they couldn't help me and I would have to contact their Customer Service. Clearly she was busy and my call was an annoyance. The funny things was that my husband and I had taken the extra time, while in the store, to give them all of our information and were told we were now in their system. Hmm what happened to that info and why would they not stand behind their merchandise after only a few months? I called Customer Service. I sat on hold for 25 minutes and was then told that at my own expense I would need to ship the purse to their office. They would then look at it and determine if they would fix or send a new purse. I spent the $22.00 to have the purse sent and included a letter, expressing my disappointment and asking them to please send back a new purse. I also asked them to cover the cost of shipping via a gift card. The original purse was returned to me with the handle sewed on. Unfortunately, it looks like it could easily break again. No letter of apology, no gift card. If this is how Michael Kors warranties his products, I don't want anymore. I should have stayed with Coach. I have always found them to stand behind their products and handle customer concerns with ease. read more