Came here to return gifts I decided not to give. I asked the lady at the counter today (think she was a senior employee/ manager) if they have bags that are NOT made for the outlet. She acted as if she didn't understand my question. So I asked if there are maybe last season bags from boutique stores and she snarkingly replied, "I have whatever bags are here." Clearly, not answering my question. Attitude unnecessary being that I was very nice to her. Attn consumers: You're buying bags made for the outlet. Look up what that means and shop at Tory Burch online or department stores. If you want the quality you think you're paying for, it's not here. read more

Wow--what an amazing team and incredible deals! Everyone here was fantastic, and I absolutely love the system they have in place. I have to give a special shoutout to Jonathan--he was seriously amazing. Kudos to him for going above and beyond. Bring him on permanently--he's a keeper! read more

Tory Burch - My shoes - Women's Clothing Near Me - Camarillo, California

Stopped by at Camarillo outlet on the way home. Tory burch has always been my Mom's all time favorite brand. She was looking for a belt bag and came across Savanah who was very helpful and proffesional. She was very knowledgeable with all the products. Her sales skll and customer service was Top Notch and I thank you for that. When it was time to complete my purchase, there was a man with white long sleeve shirt at the counter. As i apporached the counter to pay, this person did not greet me or asked if everything was okay. This person appeared to be in a bad mood and unwilling to complete my purchase. After it was done , he never said thank you or anything. I then approached another sales person to ask who this person was?It turned out it was the manager who runs this beautiful store. Tory Burch has always delivered a proffesional and comfortable shopping experience. This manager needs some attitude adjustment and He needs to take a customer service class. He jas to set a good example for the Staffs. I,myself also work in a hospitality field where we appreciate customers and even more so returning loyal customers. The staffs were all nicer that the Person in charge which is a shame. He should be the face for Tory Burch not an embarrasment to bring this brand down. read more

I always stop by Tory Burch while at the Camarillo Outlet to see if I can find a purse I like. I was surprised to see that they moved the store location, not sure if it's a bigger space or what. Even though the selection was not that great this weekend I did purchase a black purse that I absolutely loved for under $300. What a great deal. Customer service here definitely needs improvement. Shopping is suppose to be fun and not annoying. read more

Llajaira was great she helped me and my friend look at different options and we both decided on a purse. My friend and I got the exact same purse just different color. The price on the rack said $149 so great we took 2 of them. She leads us to the register and we get this other representative (a guy) didn't get his name, he rings us up and one of them comes out to $230 so we told him about the price on the rack and he states that because of the color it's a tad more money. I tell him well you guys should have a different price on it because it the same back as mine which did come out to $149 plus tax. He proceeds to say it's because of the color this and that. Ok cool. My friend says it's not worth the $230 she can get something much nicer and bigger for that price. This was just a simple nice small handbag. The guy than says with AN ATTITUDE & POINTS to the back "Well there's a clearance rack over there". My friend and I look at each other feeling humiliated and confused by this dude. It was never about the money first of all because if we didn't have money we wouldn't be in there! No one was looking for a clearance!!! We just said why is it more expensive than the other bag we purchased if they were the EXACT bag just different color. Which there's absolutely no problem with shopping in the "clearance" section who doesn't love a good deal. But that was totally un called for and you don't say that to people. He's the one working at Tory for probably $17 an hour!! Never going back there again. Horrible customer service! read more

It is by far the most chaotic store. I called to purchase some shoes and a Savannah told me that she would put them on hold for me so I could pick them up today. I came in and let the girl by the door with glasses know about the hold she did nothing she just stared into blank air. I got in line and asked the girl at the register that's when I found out that they only had the size that I was looking for on display, apparently my shoes were never put on hold. What a waste of time! What bothers me even more is that I was willing to pay thru a link that Savannah had sent me but she said no just wait till you pick them up. read more

There's a Labor Day sale - there was a rack that said 50% off so I got a blazer - I asked the final price - it was only 30% I asked why she said things are mixed in - hummm - that's odd - I decided I wanted it anyway cause it was a good buy - there was another rack that also said 50% so I asked about a pair of pants - nope - those were 30 % also - I get to counter she said this is final sale - so then I HAD to inquire -- these ladies at counter looked annoyed and "busy" - the lady who was ringing me up said well we'll just let you bring it back if you want - I said no I'd rather you honor the price on the rack - they looked like "UGH" how dare she want the price listed / how dare she ask and receive I won't shop there again Bad customer service Clearly they do this on purpose - it's not hard to have clearly marked signs - I've worked for Bcbg and coach - this isn't how you do it TB read more

I hope management sees this but I went on Sat. August 27, 2022 at 11:21 AM and I was having a pleasant time until the male, bald guy rang me up. The bald guy with the beard rang me up and didn't even say hi, didn't ask me if I "found everything okay" or ask "did anyone help you on the floor today"? (used to work in retail so I know the drill) Straight up took a bag, not-gently, but roughly put it in the bag and didn't even ask if I wanted the receipt in the bag or with me. Looked too busy to ring people up while on his computer. He's putting designer retail to shame and definitely tainting the Tory Burch name. At least Versace doesn't make me feel like a piece of s**t (Apparently his name is Carlos) read more

Tory Burch - Women's Clothing Near Me - Camarillo, California

I love Tori Burch. However, the store does not live up to the name and the service I'm used to. I bought four pairs last month from there and paid a hefty price. Two of those were gifts, and the people receiving them did not like what I chose for them, so when I went back to the store for a return, the lady at the register refused to return and said oh, it's out of the return period. Even though they extended the holiday return for those who bought gifts in December and November, they could accept returns in January. I tried to reason with them and explain that they were simply gifts, but they refused. The "manager" said we can give you a credit to use or exchange. I tried to reason with her and tell her I didn't need to buy anything from the store. She said those are my only options. Overall, my experience hasn't been the greatest, and I will not come to shop there again. read more

Going to leave a rather short but sweet review here, but I did not get any of the poor customer service that other people have put about this location. I wasn't planning to purchase anything when I got here but they had a massive 40% off sale and I couldn't resist. Sales rep, Anissa, was the one who helped me out and I remember trying on several types of flats before deciding on the one I purchased. So thank you for not getting irritated with my indecisive thoughts!! Obviously cannot say anything about their return policy as I've never returned anything from an outlet location but if you're looking for a great deal on some Tory Burch accessories and shoes, this is the place for you! (72/100--2019) read more

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I've been calling for the past two days multiple times. No one picks up the phone. Not sure if they are open.

Went into the store, I was one of about 3 customers inside with 5 sales associates. Not one acknowledged I was in there. I have shopped with Tory Burch for a couple years now and I love their merchandise. But not acknowledging I'm in the store for over 15 minutes while it was very slow. But when another woman came in 2 of them walked up to her past me and immediately showed her their newer collection. Very disappointed in today's shopping experience. I would like to not assume racial assumptions on their behalf, but it's hard not to when the sales associates acted like I wasn't there. read more

I have never had a bad experience shopping at Tory Burch at the Camarillo outlets. Busy or not, the employees have never been lacking in excellent customer service skills with the utmost respect, punctuality and enthusiasm. My last visit was very unplanned but I figured I'd finally cave in and purchase a new staple black bag as mine was falling apart (another brand). I decided to treat myself to a classic quilted crossbody with a discreetly embroidered logo. I absolutely love the attention to detail with this timeless bad and appreciate that the entire strap was not incorporating the chain--I absolutely hate when that part touches my shoulder. It's the little things! When the cashier mentioned the birthday discount, I reached out to a representative to email me the discount code since I hadn't received it this year and purchased some beautiful beige and white espadrilles. I'm excited to break them in after reading nothing but raving reviews. I've always been happy with Tory Burch products for the lasting quality and lasting beauty. I look forward to visiting again very soon and investing in the navy handbag I've been eyeing for years. PARKING Available in any of the lots for free at the outlets read more

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This LOCATION IS CLOSED DOWN ! Went by before Xmas , next outlet is in Cabazon toward Palm Springs . Reg TB stores in Beverly Hills and Santa Monica . Bummed ! read more

Tory Burch new location is at the Main Camarillo Outlet right next to Jimmy Choo shop. This new location is a lot bigger than the old one. There are many selections & varieties here. This store is very charming but very elegant. Upon entering we were both greeted by the workers. The workers really let me & my husband browse around. Evelyn saw that we were wondering about a purse and quickly came over to help us. She was very friendly and Sweet. She really listened to our questions and answered them. The prices for everything is very reasonable, we also heard there was a sale so we also excited for those! We came in to buy one purse and ended up with 2! The store is super clean & highly organized, toward the back of the store they have different varieties of shoes & they have also clothes here too! A bit of everything. Joanna Checked us out, she was very down to earth & very sweet . She asked us if we had any questions & she answered them too. We would love to thank all the workers for being so friendly & kind! We will definitely tell all our family & Friends to come here! We will definitely be back! read more

Tory Burch - Shoulder Bag Hazel - Women's Clothing Near Me - Camarillo, California

The worst customer service ever for what is considered a high end store. I received a gift certificate for my birthday from Tory Burch for being a loyal customer. The only condition mentioned on the certificate was the purchase needed to be at least $200. So here I am all excited to get a new spring bag and put it in my cart as I was shopping on line. I select a bag and to my surprise there is a spring sale going on and the bag is 25% off, yet still over $200 so I put in my birthday certificate code and get a message not valid. I then chat with Jordan from customer service who tells "Well it is already discounted you can not use your birthday certificate", I then say it doesn't say it can't be combined with anything just that I need to spend $200, when Jordan begins to just argue and be rude to me saying too bad you can not use the birthday certificate as you are already getting 25% off for the spring sale, so that as that means I can't use my certificate as it is expiring and I get yes but we will make this known. Certainly not customer service and Tory Burch has lost a loyal customer over this, as all my shoe and bags prior have been bought there for the last 10 years. read more

decent prices on their items but they have low stock. This visit they were short staffed so they only allowed a few people in the store what was annoying is that I waited for nothing as they didn't have the shoes i wanted and i wanted scarves but all i saw were winter type scarves . read more

This rating is based mostly on the customer service I received. I bought my 18 year old granddaughter a ring she wanted and she was thrilled. 2 months later, the pearl fell out. I contacted the company. Luckily, I had bought it online as we had no receipt and they were able to trace it. I spoke with 3 representatives during this process - Myra, Renz and April. My call was answered on the first ring, no hold. All 3 were very pleasant and extremely helpful. Myra gave me 3 options. My granddaughter chose to have it replaced. She returned the ring. As there were no longer any available online, one had to be located in a store. April found one in Indiana and put a hold on it. Yes, the pearl should not have fallen out, but the service I experienced was so unlike any of my recent experiences. I would not hesitate to buy more from this company, knowing the quick, pleasant and thorough service I would receive. read more

I'd give 0 stars if I could. Worst customer service!!!! You know why? Cause the GENERAL MANAGER is UNPROFESSIONAL!! The GM was the rudest person I have ever met. She was arguing with me, raising her voice to speak over me, RUDE!!!! The store manager even apologized for her rude behavior-he deserves the GM position. Tory Burch wake up, she is a bad representation of your company! read more

I have NEVER had any customer service at this location. I am always having to look for someone for one and two, at the cash register, they gossip in front of customers... WTF!? Never an hi, how are you, no smiles, NOTHING! Extremely unprofessional!!!! I also had to try to find some earrings in the drawers because I could not find anyone to help me... finally a guy came from the shoes area and said I couldn't be doing that. I told him no one is available to help me and instead of starting with "I'm sorry to hear that...he asked what I needed" and since then kept his eyes on me like a hawk. I put everything back... purses, wallets, I was pissed, not spending my money here! read more

I've never done a review for anything but for this I had to. The staff were so disrespectful, I over heard them describing my clothes for I don't know what reason I was looking at the bags, that's when I got a phone call and reached for my phone in my bag and then hung up and put my phone back in my bag I don't know what they were thinking and they can check the cameras I don't care, they were making it sooo obvious that they were reaching to look inside my bag so disrespectful but I wasn't going to let them stop me from buying what I wanted to buy in which I bought, but honestly if they had something to say just tell me but I didn't want to be rude and make a scene. Never going back again !!! Super uncomfortable they were talking about me the whole time read more

I'm absolutely appalled by the costumer service. I was looking at bags while my husband was sitting down with my daughter in their shoe section waiting for me. A sales associate goes up to my husband and tells him he cannot sit where he's sitting because he's not trying on shoes- that it's against store policy. A. the sign on the chair just says one person can sit on the chairs at a time and nothing about you cant sit if you're not trying on shoes. B. A lot of empty chairs and people sitting/ hanging out. C. The sales associate only went up to my husband to get off the chairs. It would be completely understandable if they went to each person telling them hey you can't sit there or IF THERE WAS A SIGN. And no, they didn't inform other customers because there where other people, families, just chilling. Very disappointing. So, If you're a dude shopping with your significant other, family, etc, heads up you can't sit anywhere to look at you're phone, relax, whatever, no fun, all you can do is just stand... ITS NOT LIKE YOU'VE BEEN STANDING ALL DAY WAITING IN LINES OR ANYTHING. Update your signs or follow your policies and not single anyone out. read more

I've found this store very pretentious and lacking a good selection. I've been sized up by the employees here every time I've gone in. It's a beautifully set up location and a great spot to get your Tory sizing in if you want to shop online. I haven't made any purchases here because I feel like the brand is declining and also due to the disinterest of the staff (they clearly prioritize some customers over others). read more

Horrible experience!!! I have been a customer of Tory Burch, both retail stores and Outlet stores for over 15 years. My experiences have been wonderful until yesterday. I was at the Camarillo Outlet Store, Fransico, who I learned is actually part of the management team, was so incredibly rude! I was looking for a specific ring my granddaughter had asked for for Christmas. The sales lady was helping me look, she opened the drawer under the display to look. She left to look in the back. I continued to look as there were several styles in the drawer that weren't displayed. Francisco came over and shut the drawer (as I was looking), saying I couldn't shop from the drawer. I asked if he would set out the styles that weren't displayed, he said they were out, I explained they weren't in fact out. He reiterated that they were, basically calling me a liar. He then turned around and walked off. Within a minute, the salesperson returned having found the specific ring I wanted. I was so torn, if it had not been for a Christmas present for my granddaughter, I would have left. I guarantee I've been a customer for a lot longer than he has been employed with them. He was absolutely the rudest employee who should be an ex employee!! Will not return to this store! read more

We stopped by the Camarillo outlets on our way to Santa Barbara. The current promo was 40% off and an additional 20% off. The first time we stopped by was a Sunday afternoon. There was a line forming outside the store, but luckily it was only a 15 mins wait. As I perused the purses, the store was getting crowded and I was almost about to hyperventilate. Didn't find anything in that section, so I went to the footwear area. OMG, even more people. Most of the smaller sizes are gone, so if you're looking for shoes, the best way to know what sizes are available is to look at the display shoe. The most popular size is a 6, and that what's displayed on the shelves. If it's not a 6, then the smallest size is displayed. There may or may not be a smaller size than a 6. There are some shoes that have 5-5.5 but it's rare. Be sure you try on the different shoes. Some are made funky. I purchased TB flat from another store and it was a 6, but when I tried a different style the 6 was too big. Go figure. During this visit, I purchased a silver party clutch and my next visit what was a Tuesday afternoon, and I purchased flip flops. TB flip flops are the most comfortable, and I now have a dozen pairs with different colors to match my wardrobe. Be sure to stock up on them!!! The customer service was great when I visited the 2 times, and even the cashier was friendly. Definitely stop by this store if you're at this outlet. The wait may be worth your while! read more

I agree with some of the reviews written here regarding their customer service. When you are about to spend $100 on a pair of sandals, you'd think you'd get at least a decent customer service. Unfortunately, it was NOT the case here. The male employee was rude to my husband. He told my husband to get up from the couch because he was not trying any shoes. Mind you, I was sitting next to him, trying a pair of sandals that I ended up buying and there was NOT anybody else near us. The area was EMPTY. My husband, who is a pretty patient person, got upset and decided to walk out of the store. He drove 2 hours to get us there and we had been walking all afternoon. What's the big deal about him sitting next to me??? Nobody else would be allowed to sit next to me anyway since we're still practicing the 6ft social distancing. Hello, it looks like the employees here desperately need some customer service training!!! This was NOT the experience that I expected from a luxury brand at all! Fix your customer service or you will lose your customers. read more

I bought an adjustable Shoulder bag today in this store, the Chinese Lady was really nice and excellent Customer service.When I claimed the bag to pay for it, this cashier, Evelin was not friendly With poor customer service.I felt discriminated because I kept telling her that the bag I bought was the $328.80, she pointed to me the small items.When I was paying it, she didn't had an eye contact with me,didn't seem to acknowledge me as the customer.I really feel discriminated.I am Asian, Retired Registered Nurse and can afford to buy any signature bags.Evelin did not even say."Thank you," and never looked at me straight. What a shame, Tory Burch Store has this kind of Employee.I just want to let the other customers know how bad this "Evelin" lady is.She should not workin this highly prestigious store.I hope the Management could read this. For future Customers, beware of this nasty lady, Evelin. read more

Terrible terrible customer service. The blonde cashier was so rude during check out. When I'm about to give a company my hard earned money, I'd at least expect a decent check out experience. She was completely condescending and belittling during my check out experience. I visited the store Saturday April 10th, and made a purchase around 2pm. Christine was very helpful and frankly the only nice employee in the store. Never coming back again. read more

I never had a problem before shopping here until today. Today was my first time leaving the store without a purchase. I am reading all the recent complaints here at yelp and they seem to be very similar with mine. If the corporate changed their policy to "no sitting on the couch" except customers trying on the shoes... you need to reconsider. You will lose a lot of shoppers this way. Person needing to sit may be the buyer moreover the payer! How are we supposed to take our elders and husbands shopping with us? Specially families with disabilities who can not stand for a long time! Very disappointed. This new policy makes the whole name of Tory Burch look bad. Every person entering the store waited in line! They should all be treated equally and respectfully. So sad... read more

The reviews are true, worst customer service ever. Customers do yourself a favor and scope out sales from the actual store and/or online. The women at this stores have the WORST attitude. Beyond disrespectful, in actually: if you hate your job please find another one. I tried contacting customer service multiple times regarding my experience and no luck. However, I drove to the store in Topanga and they were awesome (have at least some customer service etiquette). AVOID THIS STORE AT ALL COST. read more

I highly recommend visiting the Tory Burch outlet at Camarillo. Great customer service. Christine patiently attended to our needs. She's the best! Lots of beautiful marked down purses, shoes and elegant looking earrings. Love the perfume too (no specific name with orange colored logo). It's an hour and a half away from home but we'll definitely be back. read more

I came here on New Years Day...it was my first time shopping Tory Burch and I have to say it was very pleasant. All of the employees were friendly upon my arrival. The entire store was 50% off, with some items an additional 20% off. The employees were very helpful with calculating prices. Christine is sooooooo awesome. She helped me with the many shoes I asked to try on and she helped me pick out a beautiful Savannah combo bag and Emerson wallet on chain. All in all, this location has a great selection and I will be back soon! read more

I don't usually write reviews but I was like this is different and I need to do it since I feel like I was really really DISRESPECTED and I can't tolerate it. I went there to buy some bags and shoes with my girlfriend, since our order was a little bit big, one of the staffs directed us to the store manager RAFAEL or RAPHAEL not really sure, He had SUPER SUPER RUDE ATTITUDE and we knew about the policies about large orders and transactions we were trying to somehow work in a way to not making trouble and red flag for him but he still had a STUPID, RUDE AND UNPROFESSIONAL ATTITUDE to us, I was like what is your problem! Why would you give us such a RUDE ATTITUDE! since we're trying to do business with you like any other customers. We love tory burch but just because of this RUDE MANAGER we will never ever ever go back to this specific store again unless Tory Burch teach and advise him how to behave to customers specially the ones who do a lot of business with them. I'm gonna file a complaint through the website or wherever I can to make sure that Tory Burch will see and receive my complaint. I would give them 0 if I had that option!! read more

Christine at this location far exceeded expectations (especially for an outlet store). She held a couple purses as promised for my wife and had them waiting at the store. This cool salesperson spent time helping us as if we were the only people around. My wife had enough time to decide on a few more things to go with her bag. The line to get in is somewhat ridiculous. I would never wait so long to get into a store so I can hand them money for some bag. But it made my wife happy. As the saying goes "a happy wife" _____ _ _____ ____! read more

I've been to this location several other times before, but never scored any excellent deals...that is, UNTIL NOW! I was helped by the most wonderful sales associate here, name "Yudi" (Asian American young lady; sorry if I misspelled your name!) and she was patient, professional and knowledgeable! Helped me grab brand new bags in the back right before checkout. Amazing service! Like I literally want her to be my shopping buddy! It was crazy...sure, they always have deals like 20% off $300 and then 30% off $400 and then 40% off $600+ but wow, almost everything in store was already marked down once or twice, making the sale that much better!! Usually handbags from here will run you like $250+ but this past weekend, OMG bags were coming out to $100 and some change and some clutches ran even less! Wow. Talk about bargain buys! Fabulous, fabulous selection at this location, with A LOT of bags & shoes to choose from. Very limited selection of jewelry, clothing and wallets, in my opinion, but still a significant amount to look at. It was very difficult to find matching wallets & handbags at this location. Also, "basic" Tory Burch jewelry was hard to find, such as wraparound snap bracelets in neutral colors & simple TB stud earrings. Also, if they don't have a shoe in your size, they may be able to order it for you at no charge, as well, so check with a SA! Overall, VISIT THIS LOCATION! Beautiful handbags, and made with high quality. Great inventory, and had brand new, still in sealed packaging bags in the back so I did not have to buy the one out on the floor. My preference over Kate Spade, definitely! Purchases come in high quality paper bags and dust bags as well. No cheap stuff just because it's a factory store. read more

This is a pretty awesome outlet. I didn't even know Tory Burch had outlets but this place is definitely fantastic. The store is stocked full of goodies from small leather goods and hand bags to scarves and of course the infamous revas and all the cute line of Tory Burch's shoes. They have clothing as well but I definitely bee-lined for the shoe section in the back. They have many, many employees and even for a small store it wasn't enough! There are so many good shoes here, sandals, boots, pumps and flats. Selection of revas are poor for the classic collection or anything that's not super weird, but other flats are great as well. The staff is extra helpful and very friendly, excellence service! read more

I thought I would try again...a couple of years have passed by so I thought things would have changed. NOPE, nothing has....still same " stupid" incompetant sales associates. ( I really do not use these words lightly) but most importantly, prices are not cheaper than in department stores. HEY ...GO TO NORDSTROM, SAMW PRICE AND THE SERVICE SO.....MUCH BETTER STILL A FRAUD! read more

Recently I spent an extraordinary amount of time and money at this store and was rewarded with exceptional customer service. The staff was most accommodating; however, two people stood out the most. These were Sarah and Zac. They both were outstanding! Over a course of a few days, I frequented this store either to return items or purchase more items as gifts for my upcoming trip to Australia. Both went out of their way to make me feel special and gave the perception that 'nothing was too much trouble.' Zac was adorable with his 'can do' attitude and aura of approachability. He was incredibly cool, calm, and collected under pressure and made you feel like a million dollars with his compliments and honesty. Sarah was exquisite. Now, this lady had mastered the art of delivering exceptional client experiences. She had the gift of anticipating my unexpressed needs and surprised me at every turn during my purchasing journey. She was very patient, kind and loving, and made me feel incredibly welcome. Thank you both for a wonderful outing at your store. I'll be back even if my wallet is not happy! read more

Poor customer service. Common complaint amongst the reviews here. Came in with my Mom to buy gifts. We got a few handbags plus shoes. Asked for an extra carrier bag since two bags were squished in one carrier and didn't like to get either bag creased. Snotty blonde didn't want to give me one at first, but after insisting nicely, she grudgingly gave me another one and literally slapped the bag on the counter and turned her back. I was shocked and wondered how HR hires their sales staff. Rudeness a requirement maybe? But, I noticed tho she was very nice to the Caucasian customers before me. Mind you, you have a sizeable Asian clientele. Be nice to all of your customers especially the ones who bring you good business. read more

I would shop at another Tory Burch outlet but this is the one closest to where I live. They have great sales on the flats, and sandals all year round and often some sweaters and clothing that are currently full price in stores. However, the attitude of the staff and customer service is always a 1 star and ruins the shopping experience for sure. Last time I had a staff member roll her eyes at her co-worker so many times I had to ask for another sales lady bc she was ruining the vibe. Awkward. read more