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    J Jill

    3.7 (7 reviews)
    Closed 10:00 am - 9:00 pm

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    3 months ago

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    2 years ago

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    4 years ago

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    2 years ago

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    7 years ago

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    8 years ago

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    12 years ago

    The manager at this location is very rude and unpleasant. She is also very mean to her customer and her co-worker.

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    Nash Boutique

    Nash Boutique

    5.0
    (8 reviews)
    2.3 mi

    Nash Boutique is the absolute cutest and such a great little boutique in Thousand Oaks. Shoutout to…read moremy friend Jara S. for initially introducing me to this spot. She created some gift boxes and in these boxes one of the items was a candle from this store. The candle was so cute it had been on my mind to come to this store in person. Wandered in on a Friday lunch break and I was instantly in awe of all the cute clothing, gifts and customizable jewelry in the back. Lorrie one of the owners was in the shop and she couldn't have been lovelier. She was so welcoming and allowed me to shop around at my leisure. She also entertained my many questions that I had about their charm bar and she was so sweet answering them and helping me understand the concept so that I could design my own necklace. After some searching I picked out a chain that fit my style and then grabbed a handful of different charms that represented me. Lorrie put the necklace together for me and helped me so much! She laid out the charms in an order that would hang well and looked cute, then she got to work on crafting me my necklace. This is one of my new and favorite custom jewelry pieces to date. If you are looking for something fun and customizable, you definitely need to make your own necklace or bracelet with Nash. I was happy to score this pretty jewelry piece and also walked out with a cute aperol spitz pillow that they had on sale. A total steal. Very cute gifts and small home goods items here. Also I really like their clothes and they have a fitting room in the back. What's awesome about their clothes here as they have a variety of sizes which makes this store and their clothing feel very inclusive for all shapes and sizes. Much needed in the Thousand Oaks area may I add. Nash is truly a gem and the people that work here are so kind and genuine. If you love supporting local you must check out this shop! I'll be back soon and with some friends - makes for the perfect girls day little shopping trip.

    I'm obsessed!! They were so welcoming and helpful! I needed different sizes And I didn't even have…read moreto leave the dressing room! They also recommend I try a top that I ended falling in love with I now need every color!! I definitely recommend stopping by for cute clothes and even better

    Photos
    New arrivals every week!
    New arrivals every week!
    Our lovely customers in their matching jackets
    Our lovely customers in their matching jackets
    Came to Nash sporting her Nash! Jacket, top, and jeans!

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    Came to Nash sporting her Nash! Jacket, top, and jeans!
    The Oaks

    The Oaks

    3.9
    (299 reviews)
    0.1 mi
    $$

    My first time at this mall and it blew me away with how spacious it was…read more I love the entire structure of the mall. From decor to detail of the entire space. They had handful of stores I usually shop at.

    I am writing to file a formal complaint regarding my family's experience at the Build-A-Bear…read moreWorkshop at The Oaks Mall. My four-year-old son and I visited the store to celebrate his birthday, a tradition we have enjoyed every year since his first birthday. What should have been a joyful surprise became one of the most disappointing customer service experiences I have ever had. When we entered the store, the first sales associate asked when my son's birthday was. I explained that his birthday was June 29 and that we were still within a month of his birthday. She responded, "As long as it's in the month of July." I explained that it was within the past month, and she immediately told me that was not allowed and that I would have to pay full price for the birthday bear. I politely asked, "You can't just honor it?" She walked away to speak with someone I presume was the manager. When she returned, she told me they would honor the $4 birthday bear, gestured toward the eligible bears, turned around, and walked away. She never came back. My four-year-old son stood there waiting, excited for what was supposed to be a birthday surprise. We were left standing without any assistance until another sales associate finished helping another customer. I finally had to ask, "So, is someone going to help us?" The second associate looked confused, looked around for the first employee, and then stepped in to help us. I want to recognize that this second associate was exceptional. She immediately made my son feel special by giving him a birthday badge and enthusiastically celebrating his birthday. The associate who stuffed his bear was also warm, patient, and kind. Their professionalism helped salvage part of the experience, and I am grateful for the care they showed my son. By that point, the excitement surrounding the birthday bear had disappeared. I no longer wanted to continue discussing the promotion after the way we had been treated. Instead, I let my son choose a full-price Chase bear because I wanted to preserve what remained of his birthday celebration. As we were finishing our visit, the original sales associate returned and asked the other employee whether she had collected our name and email "for the birthday bear," despite clearly seeing that my son had selected a full-price Chase bear instead. She continued questioning the other employee while glaring at us. Her demeanor throughout our visit was hostile, dismissive, and unwelcoming. I left the store feeling embarrassed, humiliated, and deeply saddened. What troubles me most is that I watched other families receive warm, attentive, and courteous service while my family was treated differently from the moment we entered the store. Based on the totality of this interaction, I believe we were subjected to discriminatory treatment. While I cannot know the employee's personal motivations, I know how my family was treated, and it stood in stark contrast to the treatment other customers received. As a Black mother, I should not have to wonder whether my race influenced the level of respect and service my son and I received during what should have been a joyful milestone. This annual Build-A-Bear visit is more than a shopping trip. It is one of our family's birthday traditions. Since my son's first birthday, we have celebrated by making his birthday bear together. Those memories are incredibly special to us. This year, one employee's conduct overshadowed what should have been another cherished memory. I am requesting the following: A thorough investigation into this incident, including interviews with the employees who worked that day and a review of any available surveillance footage. Appropriate accountability for the employee whose conduct resulted in this experience. A written apology from Build-A-Bear acknowledging the way my family was treated. Confirmation of the steps Build-A-Bear will take to reinforce its commitment to equitable, respectful customer service for every guest. I chose Build-A-Bear because your company represents joy, inclusion, and creating lasting memories for children. My son deserved to feel celebrated on his birthday. Instead, he witnessed his mother being dismissed and ignored during what should have been a happy occasion. I hope Build-A-Bear will take this complaint seriously and respond in a manner that reflects the values your company publicly embraces. I look forward to hearing from you regarding the outcome of your investigation.

    Photos
    The Oaks
    With our bought pop mart
    With our bought pop mart
    The Oaks

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    J Jill - accessories - Updated July 2026

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