I have literally been to every boot barn that is in Southern California and this is definitely not one of the bigger ones, but it is pretty decent and is definitely worth a visit. The employees are super friendly and very accommodating, which I loved. Their selection is a bit limited compared to the bigger boot barn locations but in contrast to some smaller ones it's pretty great. Their sale racks are always full of cool stuff. As far as value goes, you pay for quality which boot barn offers so it's definitely not a cheap store to visit or buy things from; especially if you want good boots. read more

Boot Barn - me in a cowboy hat - Shoe Stores Near Me - Simi Valley, California

Bought an ostrich leather belt I wore once and it broke. Took it in to see what they would do or even say about it and they said sorry not our problem take it to a leather repair shop. Pretty disappointed in the quality and service. read more

Very few American flags, more flags for other countries in America I'm not gonna support this shop

This is the worst bootbarn location I have been to. There is one particular lady there who is grumpy and rude to kids. She also doesn't know what she is talking about. She tried to tell me that you don't steam straw hats to shape them. She has no idea what she's talking about and shouldn't be working there read more

Walked in just planning on looking. They ended up having so many amazing sales when we came in and Monique really helped us find such amazing things and great deals!!! Very great selections at this location!!! Thank you Monique for being so amazing! read more

This Boot Barn is by far the best! I've gone to other Boot Barns but they do not compare to this one. They have unlimited styles and sizes. However, when I do need help finding an Item that is not available in store the employees are extremely helpful. A lovely employee Monique helped me find some boots for my dad. Unfortunately they did not have his size available in store but she did not hesitate to help us place an order online. She was very attentive and went back and forth to help us look for different style options. It's always a pleasure here! read more

Amazing selection! Went in to buy a pair of boots today! Everyone was super friendly and helpful!

We for next to no help and the store did not have what I was looking for. There is no customer service anymore. read more

Always so much fun to see fashion and boots in one place. They did not have my size in the boots I wanted and they ordered it for me. Once I opened it, there was a bad scuff mark and they very happily changed it out and re-ordered a new pair shipping it to my house.that is Customer Service! read more

I went in to find boots for a trip during the week of Memorial Day weekend expecting they would have a sale going on, either in store, or online. Even something small like 15% off full price items. They were not offering any discounts for the holiday weekend. The store associates were very helpful in finding the right size boots and providing a wide selection of options. When I inquired about any promotions they were running, they said they were not. I didn't have a very negative experience but it wasn't particularly wonderful either. I went in prepared to purchase boots and not order them online so I would have expected a small price discount at the very least. My advice is to jump online and order something and sign up for their rewards benefits. They eventually will send you a few coupons via email to use. I was able to get a small discount this way. read more

Did not any clothes for youth. Very disappointed. Costumer service was not available and prices were very expensive.

I'll tell you what, some of the reviews on here ESPECIALLY the bad reviews are comical. Some complain about bad customer service and in the same sentence complain that employees were "staring at them". Could it be the employee was staring so they'd be available if y'all needed help lol? Not to mention if you can even manage to understand what the customer are trying to convey through all their spelling errors, typos and incomplete sentences lol. Which tells me that their attempt to communicate their disappointment with B.B. was a fast, quick and lazy attempt towards non existent issues and it was probably closer to the customer having a generally bad day. The opportunity to burn a hard working employee was too good to pass up instead of having some integrity. I wouldn't expect anything less in this liberal stronghold . Boot Barn is a country staple in any community. Prices can be 'pricey' because they sell quality products that last forever! To a new customer I can understand how the cost of products compared to similar products you can get elsewhere can be jarring. But again instead of getting two pairs just get one that will last you 40 years. Especially when it comes to the jeans the more you wash them and the older they are the better they get. I now live in a small town on a ranch in Texas without a Boot Barn for hundreds of miles. Even though I won't be able to eat for a week when I get back lol, I'm making it a priority to get two pairs of jeans while I'm in town. That should give you new comers a clear understanding of the absolute quality of their product, so don't listen to the small minded haters leaving bad reviews. One day I can wear my jeans ranching and the very next night wear the same pair country dancing at the local honky tonk with my wife who's very happy with the way they look, and that's all that matters right lol . read more

I received friendly help by a gentleman on the weekend. I'm Hispanic and was helped out just fine when I walked in. Someone else posted about them being racist. FYI they don't have any Keen boots in stock. read more

I will debate to ever come back to this store after how we were treated by one staff member. I left and decided to go to the Thousand Oaks store and was treated with the customer care I had grown used to from this store before. I'm still giving 3 stars because the other staff here were friendly and knowledgeable and they always have a good selection of boots and clothing. read more

Came in to buy a pair of boots for an event but secretly I've always wanted a pair of cowboy boots. Closest boot barn to me was in Simi valley so we made the little drive over into Ventura County and we were thoroughly impressed. Big shoutout to Daniela, she's super kind and super helpful when it comes to western wear. Wife found the perfect pair of boots for herself and Daniela helped me order a pair of Ariat boots I really loved but they didn't have my size. Can't wait to get my new boots! Overall a super pleasant shopping experience with kind staff members. I'll definitely be back in the future! read more

Thank you Matthew for helping us with my little a sisters first boots he was so helpful and made us so comfortable in choosing the right ones. My sister has not taken them off read more

Boot Barn - She is so excited with her boots. - Shoe Stores Near Me - Simi Valley, California

I went into Boot Barn not knowing anything about cowboy boots. A very nice woman helped me for 30 minutes find the perfect boots for my husband. I don't find a lot of places give this level of service and I really appreciated it!! read more

Great customer service when I went to pick out work attire for my dad. Not sure what the whole deal is with 'Hispanic got no help' reviews when there's clearly a Latina associate at the register. I'm Latina too and had a great experience. Drove a whole 30 miles to come to this store specifically since Santa Clarita location is usually understaffed. Only took off a star because the store is pretty small compared to the Boot Barns I've been to meaning less options to look at. read more

At least update the hours. Took a trip to simi valley on Saturday and said they close at 8pm got there noticed the gates were closing called said they were closed. So we called the very next day see what time they were closing Monday and the lady on the phone said at 8pm. Mind me our plan was to go on Monday since we had plans on Sunday. It's Sunday 6:38pm on our way something was telling me to call and the lady said that they were closed :// also felt really uncomfortable when I was looking around on the weekend of Christmas I was getting stared at by one of the employees ://////////// read more

Boot Barn Simi Valley, where are you?? I stopped by the Boot Barn on Topanga Canyon Blvd. last Fall, bought some Justins before they went out of business. Now I'm waiting for the Simi location to open, not going over the hill to Canyon Country today! Coming Soon? How soon is soon? Today is July 9th, 2019, please provide us with an update, anyone! read more

Yelp found it in themselves to decide my one star of Boot Barn's evaluation wasn't relevant. I will repost and state that you should not use this place in Simi Valley because of bad customer service. There are way better places to spend your hard working dollars! They were unwelcoming, over priced and should find themselves in another town! read more

I drove by the store yesterday. The inside construction has started. It looks good. No eta for opening read more

Opening day and the place looks fantastic. Even better, the staff is so nice and frendly. They helped my wife and i with botts and the selection is good. Since this is their first day they do not have the bigest selection but next week they should be even better stocked. Cant wait to go back. Welcome to Simi Boot Barn. read more

Always liked this store, yesterday sold me. Found a boot I liked online, went in to purchase. They were on clearance so yep don't have my size, none close by either. So while I was in the store I ordered them online, quick and easy. Well 4 hours later they were on my doorstep !!!! read more

People are writing negative reviews not knowing what might have happened as to why Boot Barn here and Simi Valley hasn't opened. Knock it off, I am sure they will open. The last date they were supposed to open was September 6. Hopefully they get all the details worked out and open soon. read more

We WILL be returning! It's been so long that we've waited for the store to open and here they are! The employees were super friendly and helpful even with lots of people shopping. Two took time to assist us with trying on boots. There is a ton of shopping options and what a great feel to the new place! read more

I was really sad that Boot Barn was leaving my area. I heard it was opening up in Simi Valley and was glad. I waited a really long time for it to open. I went last week and was expecting to see some of the old employees from Canoga Park but found none. Thats one of the things I loved about going there. Those familiar faces. It felt sad at first going to Boot Barn in Simi Valley. But I had to admit, though a small store, it does have a lot of cool stuff and the staff is really great. Its not the old staff which I really miss but they are very nice and helpful. I'm glad Boot Barn is still alive. read more

Customer service was horrible or shall I say non existent. My boyfriend and I came in looking for new boots and not once were we asked if we needed help. Not to mention we didn't even get a 'Welcome' when we walked in. Found some boots that were a little too big and purposely talked about the boots being too big to my boyfriend who happened to be standing next to a worker (Selah) and she did not offer any help. This woman passed by my boyfriend and I quite a few times and did not offer help once.. read more

This place was supposed to open but has been sitting vacant for months, being an eyesore. Get it together or take your false advertising away.... Please. read more

love this store!! so so clean and the employees are amazing! specifically Mckenna helped me so much with my most recent purchase! She was so sweet and attentive and knew so much about all their products!!! 10/10 recommend this store :) read more

I went in to shop for a gift and bought a Carrhart jacket. Excellent service, Awesome selection, and a great atmosphere

Well stocked, great selection, friendly staff. Glad it opened up, hopefully it's able to stick around unlike a lot of Simi businesses!

DO NOT BUY FROM RACIST ESTABLISHMENT!!! If I could give this store less than 1 star I would. My husband who is a Hispanic man went in here to buy $250 boots. The woman working here looked at him and walked by him 3 times as he tried on his boots and did not offer to help him one time. A white man walks in after my husband has been ignored going on 20 minutes and the white gentleman was asked if he needed help immediately. Gets his shoes, checks out, and leaves, my husband is walked by again without saying a word. Ultimately he leaves as he is aware they don't want his business and buys his shoes at Red Wing for $50 cheaper and great service!! SHOP AT RED WING for better prices and service! Don't waste your time or money at a shop that doesn't care about people. read more

I ordered online from Sheplers and got free shipping to Boot Barn (Sister Company of Sheplers). Very easy and sales rep got my order right away in sealed shipping package. Opened verified except belt didn't fit. Again, simple to return right there in store. Decided to look at boots since I got $25 to use in store. Sales associate young woman maybe 25 helped with finding my size. Polite offered to try them on and directed me to mirror. Bought the boots which are work boots. There are many styles to choose from western looking work boots to standard lace up work boots. Carhartt work clothes to western apparel. This place got a wide selection. Sales staff very friendly and helpful. read more

Love Bootbarn I was sad to hear the one on Topanga closed !! I was raised mostly in Texas and I miss wearing cool new cowgirl boots of all styles sexy ones and regular pretty ones for everyday wear weather its a dress or jeans or even leggings I love them on me!!! Now I will have to check out the one in Simi Valley , CA !!! read more

The store itself had a lot of interesting things to keep us looking around for awhile, but this review is more about the staff. I can not say enough good things about the two managers that assisted us today (Kimberly and Sarah I believe?) We had an online order go wrong (bank flagged it, then bank approved and processed it, but the order never made it to boot barn online) and they both took their time in helping us try to figure things out. They called customer care on our behalf and, after we decided to try and place the order again in store, helped us every step of the way to make sure the discounts were the same and to make sure the payment was processed correctly. Would 100% recommend the store on the staff alone as this entire process took almost 2 hours of their time to complete. read more

The store is set to open on December 9th, 2019 (according to google). The reason for the stalled opening is because of city code and permitting issues, so if anyone is to be blamed for the prolonged opening, it is the City of Simi Valley, not Boot Barn! Don't let those negative, impatient, 1-star reviewers stand in your way of shopping at this location! Wait until it is finally opened to make your final judgement :) read more

I recently did a purchase at this store. The salesman was very helpful and patient In helping me choose the right boots. I would definitely go back again! read more